Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help I can't understand why a company would go though all this run around. When I asked the manager at Kohl's to close my account and mail me the remaining balance he told me that was impossible. Once again thank you for your help.
Regards,
 
[redacted]

As previously stated any complaint filed through the Revdex.com is addressed through that same channel. If the customer desires to speak with a Supervisor directly, we advise they contact us at ###-###-####. Once again, we apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with online Order 6912791736.  A credit was applied in the amount of $2.09 to our customer's Amex card and an additional credit of $15.00 will be applied separately, making the total refund amount $17.09. Please advise our customer to...

allow 3-5 business days for it to reflect on their credit card.

We are more than happy to research our customer's concern. We did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern.

The customer has filed two Revdex.com complaints regarding the same issue, as we have responded to the first complaint [redacted]. As stated with this complaint, the refund amount was reduced due to a 20% off discount being applied to the original purchase. A refund was properly processed in which $17.59 on a Kohl's Merchandise credit has been mailed. We advised to allow 10-14 business days to receive it. In addition, $12.37 was credited back to his credit card. We are unable to send a replacement however he is welcome to place a replacement order and the original sale prices will be honored.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter has been corrected.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has made no attempt to resolve this issue to satisfy a loyal repeat customer. Over $15 in Kohls cash, they have fought me. Any good business who cared about their customer would see that this was kohls error and that I followed the policy. As if $15 is a dent in their pocket. They apparently pay employees to waste time answering Revdex.com complaints but cannot give a loyal customer a lousy $15 kohls cash over their error. If their response to this complaint is not testament to their horrible customer service, I dont know what is. I refuse to accept this response from them.
Regards
[redacted]

I have sent the orders numbers already and also contacted kohls.com and they stated...

there is nothing they can do...even spoke with a supervisor. Again the order numbers are below.There are a couple orders and they are below: 7287700829- The  Men's Urban Republic Ballistic Parka was ordered in Medium...Packing slip said Medium price tag said Medium but the jacket tag read Large.  6478490270-  The Seven7 Speyside Women's Waterproof Duck Boots was ordered in a women's 10...Packing slip said 10...box said 10...but inside there was a women's 10 and a women's 8.Our daughter also got a vest for Christmas for her aunt...ordered in a large, packing slip says large but its a medium.  
Regards,
Jayme P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls claims that I placed that wrong address information in the shipping section.  I know I placed the correct information in, I do know my address.  After the delivery went to the incorrect address I spoke to a kohls representative and she was trying to delete the incorrect address and could not delete it.  The system was continually re-entering the incorrect shipping address.  This is proof that there is some sort of glitch in their system, why should I be charged for this?  It is their error not mine and I dispute their decision.  In addition,  I spoke to the next kohls representative and I was told that they would pick up the merchandise at the incorrect address, return it to kohls  and they would credit my charge account which has not been done.  This is just bad business!Sincerely, [redacted]

No this does not solve my issue.  They had told me on 12/26/16 that they would send me a replacement set of headphones since they had falsely advertised the ones that I had bought in November as PS4 compatible.  I received them for Christmas for my son and they were NOT compatible.  I called on 12/26/15 and was told that it would be an even exchange and that the ones they were sending out WERE compatible with PS4.  I was told that they would correct their website which they did.  I received those and of course FALSE ADVERTISING yet again.  Those also were not compatible with PS4.  I called again and they said they would fix their website which still is not fixed and is FALSE ADVERTISING.  If you bring up Turtle Beach ear force P11 headset on their website it STILL says compatible with PS4.  When you get the box it only says PS3 and my son called and they said NO it is not compatible with PS4.  ALL this is their fault and I should not have to get Kohls cash or a Kohls merchandise slip when I had to go elsewhere because they STILL will NOT fix their false advertising.  Their rep helped me pick out the ones that were compatible and that was a lie.  Also attached is their e-mail saying I would not receive my refund for 14 to 30 days.  I do not want a merchandise credit slip when they do not even have ear phones compatible with PS4.  My son's gift was for a PS4 headphone set and he had to go elsewhere.  They should be in trouble for false advertising.  Do I need to open a different claim for that?  If you don't have what you promised to the customer 2 times then you should give the customer their money back if they have to go somewhere to buy what you promised falsely and did not have.Regards,
Karen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] why is this information NOT on the coupon?

It appears our customer Order 4975651633 at 8:29am, the customer reached out to usvia chat at 3:40pm. Our website does state the customer has 30 minutes to cancel an order.We may be able to make the following changes within 30 minutes* from when you placed your order.  If you need to make one...

of these changes, please contact us via phone or chat during our business hours to make the updates.  Unfortunately, we do not check the email box frequently enough to catch these emailed requests:Cancel your orderDecrease the quantity of an itemRemove an itemApply a valid promo code**Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make the following changes:Add an item/Increase quantityChange the payment method/Apply a gift cardChange the shipping addressWe apologize for the inconvenience, but the customer is still responsible for the order.

We regret to hear of the customer's recent frustration with Kohls.com. Our records show the shipping cost for Kohls.com order #[redacted] was refunded on 12/10/15.  We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's sent me an email saying they reshipped the broken items, but they sent the wrong items, they sent another item that was on that order, not the items that were broken.I did check and the items that were broken are still in stock.
Regards,
[redacted]

In the original complaint, we did advise the customer that if she agreed to receive the gift card, to please confirm by replying with her mailing address, which is why it has not been mailed. We have yet to receive a response via Claim [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I WANT MY FULL REFUND to the card I paid with.  That is $34.01!!  I DO NOT want any refund as part of Kohl's cash.  I WANT MY MONEY BACK IN MY BANK ACCOUNT!  If you want to offer the $11 and $30 in addition to A FULL REFUND, I will accept that.  REFUND MY $34.01 TO THE CARD I PAID WITH!!!  There is NO reason to refund any of it to Kohl's Cash!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached you will see a charge on my credit card for the in-store kiosk order on 8/17/16 as I have stated all along. I never received any sort of information with an order confirmation or email (even though I should have). We have been around and around with Kohl's stating they cannot locate a charge - you will see it attached. Please refer to the over 30 minute phone call I had with a Kohl's supervisor, Earl (reference 160819-010972) on 8/19/16. I was told (and confirmed back to him) that within 24 hours of the call I would get a prepaid shipping label to return the item to Kohl's and would be credited the $12.99. Not surprisingly I never got that email as Earl told me I would. I'm not really quite sure how a business can charge a customer and have no record of it. 
Regards,
[redacted]

We apologize for the frustration our customer experienced. Please know we credited our customer accordingly on June 27, 2017. $3.81 was credited to her Kohl's Charge ending in [redacted], which she will see in an average of seven business days, and $40 of Kohl's Cash was issued to her via email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Simply re-ordering the item doesn't solve my problem. This item should have been simply re-ordrered for the same exact price when I called into customer service on April the 12th. That wasn't done. If it was done, I could have had that item in my possession by now. I want a FULL refund of the item and a written apology from Kohls Corporation as I have spent over 4 hours on the phone plus additional time filing a complaint with the Revdex.com just so I can force Kohls Corporation to follow their product policies/business practices. I have spent so much time on this, Kohls has drug their feet and not done anything for so long that I don't even need the item anymore. I need a refund and an apology for the way I was treated during this situation and for the way this situation was (more like wasn't) handled. 
Regards,
[redacted]