Kohl's Corporation

Please
note Kohl's Cash is non-transferable.
The specific Kohl's Cash in question is no longer valid and we suggest you
contact our Fraud Department at ###-###-####.

We reviewed with our Legal Team and have determined the total amount she received as a refund is valid as previously expressed. The details of our Kohl’s Cash policy are outlined on the back of all certificates.

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information.

We are unable to determine the nature of the customer's complaint with the provided information. We advise the customer to reply with specific details of how we may assist them.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter has been corrected.  Thank you.
Regards,
[redacted]

Revdex.com:
I am stuck buying a new bed thanks to them I'm done been sleeping on floor for almost a month buying a bed from them after I already did is not going to happen I will never purchase anything else from them online
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a return credit for SKU #[redacted] back to Kohls.com order #[redacted] on 12/15/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Upon review of our customer's concern, it does show our customer was refunded for the canceled orders, and the gift card numbers provided do have a balance on them. Does the customer have their gift cards in their possession?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I asked for someone from the company to talk to me.  Kohl's claim's "Hassle free returns" which is in NO way what I received.  I am disabled and wan[redacted] to keep some of the products and the manager was rude and did not care.  If their response is to continue they show they don't care and will not address the situation on 6-18 for over 30 minutes than I guess they don't care. My number is ###-###-####.  I will be awaiting a call from their Office of the President.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In the original complaint, we did advise the customer that if she agreed to receive the gift card, to please confirm by replying with her mailing address, which is why it has not been mailed. We have yet to receive a response via Claim [redacted]

Upon review of Kohls.com order # [redacted] we are able
to confirm the return was processed on 07/17/15 back to the customer’s VISA
ending in [redacted]. We advise our customer that returns may take...

14-30 business
days to post to most major credit card accounts. We apologize for the inconvenience.

We apologize for the inconvenience our customer experienced with their online order. Per tracking information for Order 1ZA4A2810351695637, it does show UPS has delivered this package to an access point. the customer would need to contact UPS to determine the exact address of the access point.

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis...

information is listed online and in-store. We stand behind the refund given to the customer. We are unable to void the return as it has already been processed.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear of the customer's recent frustration with Kohls.com. Our records show the shipping cost for Kohls.com order #[redacted] was refunded on 12/10/15.  We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's sent me an email saying they reshipped the broken items, but they sent the wrong items, they sent another item that was on that order, not the items that were broken.I did check and the items that were broken are still in stock.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that while this is a good start, it's not enough. I'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with their online order. We have processed a refund for our customer in the amount of $60.53, since many of these items are out of stock. When the items are available again, our customer can definitely reorder for the same...

items for the same price, they just need to reference their original order number.

We are more than happy to research our customer's concern. We did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern.