Kohl's Corporation

Upon review of our customer's concern, it
appears we have extended a courtesy in the past on March of 2016. We did advise
our customer it was a one-time courtesy. A supervisor did speak to her local
store and the store offered to extend the redemption date ten additional days.
Kohl's has the...

Kohl's Cash earning promotion currently until April 30, 2016, in
which she can earn Kohl's Cash as well. We apologize for any inconvenience.

We are more than happy to address our customer's concern. It shows on our end a return was processed on December 02, 2016 which was applied to the Visa ending in 7593. Please advise if the customer is referencing to Order 6733193354 and the credit for that order.

As previously stated, we are only able to apply the discounts to a new order placed. Please reply with the new order number so that we can apply the necessary adjustments.

We advise the customer a certificate has been emailed to her in the amount of $91.00. We apologize for any inconveniences.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Neither the coupon or the Kohl's cash was expired.  I have to believe that Kohl's sent me a stock reponse without even reading my complaint, which was that I had Kohl's cash *that had absolutely not expired* and a coupon *also which had not expired* and I was told that I could not use both.  The salesperson told me I could use one or the other.  I met the requirements to use the coupon (my purchase was over $100) and the Kohl's cash did not have any stipulations listed.The department store sent out deceptive promotional material and should be held accountable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response by Kohl's and the associated credit should have been part of my original contact with their Customer Service. I sent in a lengthy message with verifiable details, and I still don't get the impression that Kohl's has read my complaint. I find Kohl's lack of an effective response frightening if that is the manner in which they treat their customers. At this point, I don't expect any further response from Kohl's since they do not appear to be interested in looking into what happened. I want to be very clear that I do not consider Kohl's response to be acceptable.
Regards,
[redacted]

We apologize for the inconvenience. We processed an additional credit in the amount of $9.70 to be applied to the Visa card ending in 6865.

We are more than happy to research our customer's concern, but need more information:1.) Customer states to credit brother in law, but the order was for his wife in Fort Worth, TX?2.) We are requesting a copy of the form FedEx had the customer sign, so we can partner with FedEx on our end to assist...

in resolving our customer's concern.

Upon further review, we would need more information from the customer, if possible. We would need to know the amount of the rebate the customer is expecting initially so we can attempt to resolve our customer's inquiry. We apologize for the inconvenience the customer is experiencing due to the delay...

of the rebate.

The customer's  feedback helps us to better understand our customers and will be forwarded to the appropriate departments for their consideration. Once again we apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I stand by my claim and this case is not close since a full refund is not possible I just want my product back that I paid $517.99 I no longer want a refund. 
Regards,
[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.  Kohls has still not try to remedy the situation. They have not contacted me. They just don't care.  What they did was unethical. I'm not sure if it was legal or not.
Regards,
[redacted]

We apologize for the experience and confirm a return for the stocking holders and candle have been processed. A return credit will be applied to the original method of tender in an average of seven days. If Kohl's Cash or Kohl's Rewards were redeemed on this purchase, they will be refunded in the...

form of a Kohl's Merchandise Credit.

On 12/30/15, a refund was processed in the form of a Kohl's Merchandise Credit (KMC) and a new order was submitted with the KMC. All funds involved were isolated from the bankcard. We apologize for the inconvenience our customer has experienced.

We stand by our previous statement. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I believe my account should be credited for the order as a good faith gesture due to the extended time it took for delivery. This does not make good on the failure of the Kohls organization. I also  want other customers to know how difficult it is to get a resolution from Kohls corporation. I am a stock holder and wont be after today.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was unable to reach their website. I sent  the error message and screen shots to the customer service, they never got back to me.  While I was traveling, if I can't use their website, how was I supposed to use these coupons? I don't think their response answer my initial question.Thanks,[redacted]

On Tue, Oct 14, 2014 at 5:55 AM, [redacted] wrote:I received the pillows today and have closed my account with Kohl’s.  In my opinion they have zero accountability with their customer service and I won’t be doing business with them anymore.  Thank you for your...

help in this matter.Sent from Windows Mail

We will be happy to research
our customer's concern. Per the customer’s complaint, we need the order number
in which she reordered the items so we may review further. We did locate the
returns, but they trace back to the original order. A replacement order number
is needed in order to continue...

to review her account.

On Fri, Feb 20, 2015 at 6:19 PM, [redacted] wrote:I did not see anywhere on the message to reply, but I would like to state that today I was contacted by a Kohl's associate to handle my complaint and they handled the situation very smoothly.My desired outcome was...

fulfilled. [redacted]