Kohl's Corporation

Upon review of the original receipts, it does show a 10% senior citizen discount was applied, so our customer's shirt was $24.99, and $2.50 was deducted  and it would also change the tax amount and adjust it accordingly. The amount applied on the gift receipt is correct.

Our percent off discounts advise our customers' to see store associate for additional details when using the discount. In addition, all signs placed above the merchandise in-store state this as well. When shopping online, this disclaimer is also listed next to the item and redirects the...

customer to our exclusions page. Unfortunately we are unable to honor the 30% off as Nike products are excluded from promotions. The customer is welcome to view a list of the excluded items on our website.

We have processed a refund for order [redacted] in the amount of $61.97. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tonya [redacted]

I am sorry but I honestly don't understand what exactly Kohl wants me to do at this point?Do I have to order something online, pay in full, and wait for Kohl to issue a credit back to my credit or debit card? That's quite more challenging than simply issue a gift card or simply a new kohl cash email since it was never redeemable. Having to use my debit or credit for a larger amount and then what I would use if I had the discount already in hands and then, wait for a refund it 's already by default an inconvenience and I have already been inconvenienced enough. I really don't understand Kohl's offer to resolve this.I went to many stores many times  just to be told to call corporate and  no one is even refunding me gas mileage for all the back and forth.

We received the customer's complaint via a different channel and she has been advised a gift card will be sent to her for the difference of the discount she would have received.

We can confirm the customer has received a $25.00 credit to her order [redacted] for the amount of the rebate she would have received.

Upon review of her Kohl's Charge account, we can confirm she is receiving paper statements in the mail and there is no indication of returned mail on file. This would indicate statements are received and being sent to the correct mailing address. In addition, she had made purchases totaling $192.44...

in which she has made payments only totaling $165.00. Whenever a payment is received, the payment is processed right away and posted to the customer's account. The customer will need to make a payment of $27.44 by September 21st and we will waive the remaining $59.94 of the balance due. If this payment is not received by this date, late fees will continue to be assessed and she will need to contact our Collections Department to make arrangements.

An email is generated when a order is cancelled or modified to the email address provided on the order. We apologize for the inconvenience this may have caused.

Kohl's is unable to generate physical Kohl's Cash outside of the Kohl's Cash earning dates. Our records show the customer was advised that we would honor the $110.00 Kohl's Cash credit on a future order, despite their transaction missing the cutoff time. At this time the customer may place a new...

order based on the terms previously provided by Kohls.com, or we can credit the Kohl's Cash to their Kohl's Charge account as a one-time courtesy. Please advise.

The business was able to offer a comparable settlement. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are unable to locate
an order or details regarding her concern. We advise the customer reply with
the order number or e-mail address listed on the order so that we can research
this concern further.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have produced the original receipt (not a gift receipt) three times already.  It was attached to my original complaint with the Revdex.com and produced twice at Kohl's. I have attached it now for Kohl's to view it for a fourth time. I'm having a very hard time understanding why this is so complicated. If the price paid for the jeans is $66 and I have the original receipt proving it, why am I only able to be credited back $6? If this matter cannot be resolved fairly, myself and my family will no longer shop at Kohl's, in-store or online.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:it it is the same as they have told me before. I will watch and see whether they would eventually do it or not and let Revdex.com know.I don't think this is a Accetp, but just need to wait.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I have seen the $23.57 posted 12.20.16 and will be happy when I see the other $20 posted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] back to the customer's [redacted] ending in [redacted] on 11/27/15 as a courtesy. We advise our customer to allow 10-14 business days for the credit. Additionally, we advise the customer to update their shipping information on their shopping profile...

before any future orders.

When I went into the location where I purchased the bracelet from, Houma, LA, the associate and the manager told me I could contact Fitbit for a refund on the product. I stated to them that I did not purchase it from Fitbit, I purchased it from Kohl's and should be able to return it where I purchased it. AGAIN, had it been made known on the front, not the back of the receipt, I would have tried it on prior to my 30 days and returned it when I was not satisfied with the fit. I refuse to accept a lost of $100 on an item Kohl's can easily put back into their inventory and sale to a more satisfied consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10324127, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Order number [redacted]  reflects SKU 93968598 - KitcheAid Classic Plus 4.5 qt. Stand Mixer in the color Silver. was suppose to be cancelled by your customer service department, an 1 1/2 hours after the order was placed but it never got done even though I was told on the phone that is was cancelled. And as of 12/3 only the partial order was received the mixer still hasn't showed up. [redacted]1 maybe 2 mistakes would be acceptable because we are all human. But this whole ordeal has been one mistake after another. From sending wrong item, to being told I would get to use my 20% discount and then unable to do it. Scanning my merchandise credit at the kiosk and it not take it. Your customer service department saying my order was cancelled but it never was. Letting me to believe that I was ok to reorder my items and to use my merchandise credit on this order. I have have planned to return your items but until I receive them my money is tied up, I am being charged interest and it is a mistake on your part.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The store has attempted to contact our customer directly to resolve our customer's concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11881072. After multiple visits to my local Kohls I was able to get in touch with the store's supervising manager and was able to get the merchandise credits exchanged for cash. While I'm satisfied with the end result, I'm disappointed it took this much effort to get the proper amount refunded in the original payment form. I'm equally disappointed in the slow response from Kohl's to respond to my email and message through Revdex.com. With that said, my case can be closed.
Regards,
Christian D[redacted]