Kohl's Corporation

Upon review of our customer's concern, we have agreed to apply a $45.00 credit to our customers Kohl's Charge ending in 5387. Please advise our customer to allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and they're asking for the Kohls cash numbers and PINs I used for this order. Below is the list of Kohls cash numbers and PINs:[redacted]279096 PIN:9362[redacted]392944 PIN:5057[redacted]230658 PIN:3454[redacted]342411 PIN:4686[redacted]205631 PIN:6940Please provide these to Kohls. Thanks.
Regards,
[redacted]

We regret the customer's BOPUS order was canceled. If the customer still desires the merchandise, we would be more than happy to honor the original price paid. We advise the customer to reply with the original order number, and the new order, and we will credit them accordingly. We apologize for any...

inconvenience.

Upon review, a credit of $100.00 was applied back to his Kohl's Charge account on 10/17. We apologize for any inconvenience.

The very fact that they have admitted they will not stand by or honour what their staff said to me is an admission (and I think the two incident numbers I first forwarded support what I was told) that I was promised the forwarding postage to get it to the correct address in time.  they are perfectly within their rights to correct their staff not to do so in the future, but I still hold any reputable company will stand by what was promised to a long standing customer of many, many, many years.  They should show good faith in this promise.  I have found them helpful and good service in the past, but in this case they sent the packages to an incorrect address and if I had known they would NOT cover the additional postage I would simply have had my sister-in-law return them and purchase elsewhere.  the agents specifically told me, after checking with supervisors, that they would cover my postage to get the packages to the correct location in time for my husband to collect and carry back to the U.K. for Christmas.  I repeat, I would NOT have forwarded those packages had I felt I had not been repeated reassured they would cover all postage.  Thank you.  Shocking that a company as large as Kohls would NOT stand by their word.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.II had to reorder items in order to receive them and still have not received refund for order placed not 30th. If you are now telling me I need to return to get refund fine I will do so but I will not endure any more problems. I am also waiting for delivery of order placed dec 5 supposedly lost yet again and told can not do anything to dec 28 which is way past xmas and delivery guarantee. I had three different orders supposedly lost, more time wasted on my part to correct and no responsibility from kohls what so ever.  This is unacceptable I guess I will need to return all items just to get some of my money back and then and and again be inconvenienced for your lies. 
Regards,
[redacted]

Based on the nature of the customer's complaint, and their return history we advise the customer to contact our Corporate Refund Department directly. They can be reached at ###-###-####.

We regret to hear the customer felt embarrassed. The register will only prompt the cashier to issue Kohl's Cash during valid earning  periods. We are unable to comply with the customer's request for Kohl's Cash she did not earn. Additionally, we apologize for any confusion a duplicated coupon may have caused. As previously stated we would not credit a coupon the customer has already redeemed.

We apologize if the customer received any mis-information. Kohl's Cash is not earned on canceled orders. We are unable to comply with the customer's request to issue Kohl's Cash from a canceled order. We apologize for any additional disappointment.

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com order. A full refund has been processed for their order including $8.95 for shipping. Please allow 3-5 business days for it to post to their Kohl's Charge.

A refund has been processed in the amount of $200.00 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

We apologize for the inconvenience our customer has
experienced due to Order 5463524301. It appears a return was processed in full
on July 9, 2016 in the amount of  $29.99.
This credit was applied to the Discover Card ending in 5169.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough to me.  I received a cash credit to my debit card for a portion of the item and a merchandise credit on a gift card for the rest.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find kolhs handling of this situation constitutes a terrible miscarriage of customer service. I'm shocked to learn that [redacted] from executive support closed this matter on 3/21 when, at that point, the issue was not resolved. Today 3/22 I did receive a replacement ring. However Kolhs considering this closed does not address the countless hours I've spent resolving this issue nor does it address the mistreatment by [redacted]. This matter is not rectified
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Eva [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attempt of the payment was with a customer service representative with Kohl's at the call center over the phone, not in a store. Customer service representatives and their supervisors have full acces to customers' account. This account was paid in full by the date specified. Please have this business change the status on my credit report to paid in full.
Regards,
[redacted]

Kohl’s
strives to offer quality merchandise at a great price, with both our name brand
and private label merchandise. We would never intentionally offer
defective merchandise. We have processed
a credit of $6.95 for the shipping charges assessed. We apologized for any...

inconveniences.

We are unable to ship the missing items without a form of payment attached. In addition, a refund was processed back to the form of tender used with order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item. We apologize for any inconvenience.

Our records show a return for Kohls.com order # [redacted] was processed on 11/30/15. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. We apologize for any inconvenience.

We have partnered with our sales audit department and we have agreed to apply a $40.00 to our customer's Visa card. Please advise our customer to allow 7-10 business days for it to post.