Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find kolhs handling of this situation constitutes a terrible miscarriage of customer service. I'm shocked to learn that [redacted] from executive support closed this matter on 3/21 when, at that point, the issue was not resolved. Today 3/22 I did receive a replacement ring. However Kolhs considering this closed does not address the countless hours I've spent resolving this issue nor does it address the mistreatment by [redacted]. This matter is not rectified
Regards,
[redacted]

Kohl’s
strives to offer quality merchandise at a great price, with both our name brand
and private label merchandise. We would never intentionally offer
defective merchandise. We have processed
a credit of $6.95 for the shipping charges assessed. We apologized for any...

inconveniences.

We regret to hear the customer felt embarrassed. The register will only prompt the cashier to issue Kohl's Cash during valid earning  periods. We are unable to comply with the customer's request for Kohl's Cash she did not earn. Additionally, we apologize for any confusion a duplicated coupon may have caused. As previously stated we would not credit a coupon the customer has already redeemed.

We request a copy of the credit card statement so we may verify the date of purchase on our end in order to verify the rebate information. If it was purchased within the time frame stated, we will be more than happy to honor our customer's rebate. It can be faxed to [redacted]

Our records indicate a refund has been processed for the three unwanted orders back to her credit card.

We apologize for the inconvenience our customer has
experienced due to Order 5463524301. It appears a return was processed in full
on July 9, 2016 in the amount of  $29.99.
This credit was applied to the Discover Card ending in 5169.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received the gift card, you sent it to the wrong person.  The person who paid for the order(me) should have received the gift card back and I never did.
Regards,
[redacted]

The very fact that they have admitted they will not stand by or honour what their staff said to me is an admission (and I think the two incident numbers I first forwarded support what I was told) that I was promised the forwarding postage to get it to the correct address in time.  they are perfectly within their rights to correct their staff not to do so in the future, but I still hold any reputable company will stand by what was promised to a long standing customer of many, many, many years.  They should show good faith in this promise.  I have found them helpful and good service in the past, but in this case they sent the packages to an incorrect address and if I had known they would NOT cover the additional postage I would simply have had my sister-in-law return them and purchase elsewhere.  the agents specifically told me, after checking with supervisors, that they would cover my postage to get the packages to the correct location in time for my husband to collect and carry back to the U.K. for Christmas.  I repeat, I would NOT have forwarded those packages had I felt I had not been repeated reassured they would cover all postage.  Thank you.  Shocking that a company as large as Kohls would NOT stand by their word.

Upon review of our customer's concern, we have agreed to apply a $45.00 credit to our customers Kohl's Charge ending in 5387. Please advise our customer to allow 3-5 business days for it to post.

We have processed a credit for $15.00 on 12/29/15, back to the customer Master Card ending in 2388, for the expired Kohl's Cash. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Is the customer able to provide a specific location for us in which the return was denied.

We regret to hear of the customer's recent frustrations with Kohls.com. Our records show a return for Kohls.com order #[redacted] was processed on 02/22/16. We advise the customer to allow 5-7 business days to receive this. We apologize for any inconvenience.

Our records show a return for Kohls.com order # [redacted] was processed on 11/30/15. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is obvious Kohl's failed to read the complaint, as they offered a "canned" and unrelated remedy. The complaint at hand has absolutely nothing to do with procurement. This is a store issue - the price shown was not the price that appeared at the register, and, as a result of the clerk not honoring the price listed in the store, the purchase was voided. There is nothing to return. 
Regards,
[redacted]

Upon review, a credit of $100.00 was applied back to his Kohl's Charge account on 10/17. We apologize for any inconvenience.

A refund has been processed in the amount of $200.00 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11881072. After multiple visits to my local Kohls I was able to get in touch with the store's supervising manager and was able to get the merchandise credits exchanged for cash. While I'm satisfied with the end result, I'm disappointed it took this much effort to get the proper amount refunded in the original payment form. I'm equally disappointed in the slow response from Kohl's to respond to my email and message through Revdex.com. With that said, my case can be closed.
Regards,
Christian D[redacted]

Based on the nature of the customer's complaint, and their return history we advise the customer to contact our Corporate Refund Department directly. They can be reached at ###-###-####.

If the customer has not had any success with the provided
steps we advise her to either e-mail our Rewards Department at [email protected]
or call their Customer Service Contact Center at ###-###-####. One of our
associates will be able to walk the customer through the registration process
step by step.

We apologize if the customer received any mis-information. Kohl's Cash is not earned on canceled orders. We are unable to comply with the customer's request to issue Kohl's Cash from a canceled order. We apologize for any additional disappointment.