Kohl's Corporation

We apologize for the customer’s frustration. Please request the customer submit a copy of his rebate form along with his rebate tracking number.

Based
on the provided information we are not able to determine the status of the
return credit. We advise the customer to reply with the Kohls.com order number.
Once we have this information, we will be able to provide the return details.

A representative from our Corporate Refund Department will be in contact with the customer regarding processing her refund.

Upon review of original order [redacted], a refund was processed in the amount of $31.30 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We apologize for any inconvenience. If the customer would like to reorder the item we are happy to honor the original sale price of the item.

We stand by our previous statement. We stand by our previous statement, and consider this matter closed.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tue, 1 Nov at 11:16 AM , [redacted] <jsue[redacted]@yahoo.com> wrote: Dear Mr. [redacted],I need your assistance to obtain the dress I purchased on Order # 6138349940 on 14 October 2016. I purchased SKU # 34030957 Baby Girl Princess Faith Tiered Dress with Sleeves in navy. Twice, I have received a sleeveless dress SKU # 61374127 rather than the dress with sleeves.It appears the wrong dress maybe shipped because the wrong SKU # 34030957 (sleeved dress) has been placed over SKU # 61374127 (sleeveless dress) sticker. Please note customers are being over charged if they order the dress with sleeves, and are shipped the sleeveless dress without returning the incorrect dress. The sleeveless dress is priced at $55.00, and the dress with sleeves is priced at $60.00. I have shared this information with your team. I think the problem still exists since I received the incorrect dress a second time.After spending considerable time talking with Kohl's customers service representatives, supervisors, managers, and corporate officials, I have not received the desired outcome, receiving the dress purchased.On 23 October, I completed Kohl's survey. I provided candid feedback. The feedback included some positive written information on some of my interactions with Kohl's representatives.Since completing the survey, Corporate Official, Mrs. Jessie Striker has not called me back as she indicated, nor has she returned any of my subsequent calls. Please help as none of my efforts has resulted in the right outcome of receiving the correct dress. The dress I purchased is for my youngest granddaughter and is needed soon for an important event for our family. A sleeveless dress is not appropriate for the event.Thank you.Sincerely, [redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On Thu, Nov 20, 2014 at 11:16 AM, [redacted] wrote:This is resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Is the customer able to forward a email to following email address so we can research what we need to do on our end, so these emails are no longer generated. Angelica. P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Kohl's stands by their previous statement. Since the rebate cards were issued to our customer's sister, she would need to contact ###-###-#### in order to have her credit issued to her. At this time, we consider this matter closed.

We stand behind our previous response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been told this same exact statement from multiple Kohl's customer service associates since December 11, 2015. Two weeks has come and gone numerous times.  They seems to have no actual intention of giving the money back, but simply telling me over and over they will.  Until I see a real life refund in the form of credit to my original payment method I will not accept a resolution.
Regards,
[redacted]

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occur. Kohl's reserves the right...

to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. If your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit card. This information is posted on our website. We are unable
to accommodate the customer’s request. We apologize for any inconvenience this
may have caused.

We have applied a credit to our customers Kohl's Charge ending in 2666. Please advise our customer to please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have talked to the returns department and have transcripts of the conversations and nothing specifies more information needed, just that they can not help me. If more information is needed, then it would be in the system and I would have been told when I call or email.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced on his most recent Kohls.com order. Per tracking, it does show both items have been shipped and delivered.

I am very upset on how this situation is being handled on a corporate level. I have one person at their office telling me that I would have recieved a refund by now and that the problem had been resolved. Then I recieve a response on here that I need to provide proof and when I called the number provied there was nothing even noted on my account concerning this matter. At this point, this should have been reviewed and taken care of on a corporate level. I feel like they are making me out to be a criminal as if I went to this mich trouble just to steal $142.50.  This is unfair and unjust business, I addressed this problem from the very first instance and was blown off. I want and deserve the money that was stile from me back.