Kohl's Corporation

We apologize for the customer’s frustration. Please request the customer submit a copy of his rebate form along with his rebate tracking number.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of original order [redacted], a refund was processed in the amount of $31.30 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We apologize for any inconvenience. If the customer would like to reorder the item we are happy to honor the original sale price of the item.

We stand by our previous statement. We stand by our previous statement, and consider this matter closed.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tue, 1 Nov at 11:16 AM , [redacted] <jsue[redacted]@yahoo.com> wrote: Dear Mr. [redacted],I need your assistance to obtain the dress I purchased on Order # 6138349940 on 14 October 2016. I purchased SKU # 34030957 Baby Girl Princess Faith Tiered Dress with Sleeves in navy. Twice, I have received a sleeveless dress SKU # 61374127 rather than the dress with sleeves.It appears the wrong dress maybe shipped because the wrong SKU # 34030957 (sleeved dress) has been placed over SKU # 61374127 (sleeveless dress) sticker. Please note customers are being over charged if they order the dress with sleeves, and are shipped the sleeveless dress without returning the incorrect dress. The sleeveless dress is priced at $55.00, and the dress with sleeves is priced at $60.00. I have shared this information with your team. I think the problem still exists since I received the incorrect dress a second time.After spending considerable time talking with Kohl's customers service representatives, supervisors, managers, and corporate officials, I have not received the desired outcome, receiving the dress purchased.On 23 October, I completed Kohl's survey. I provided candid feedback. The feedback included some positive written information on some of my interactions with Kohl's representatives.Since completing the survey, Corporate Official, Mrs. Jessie Striker has not called me back as she indicated, nor has she returned any of my subsequent calls. Please help as none of my efforts has resulted in the right outcome of receiving the correct dress. The dress I purchased is for my youngest granddaughter and is needed soon for an important event for our family. A sleeveless dress is not appropriate for the event.Thank you.Sincerely, [redacted]

Our records indicate 1075 points were added on 06/28 for the purchase she made on 06/27. The e-mail address listed on the rewards account is [redacted]. A certificate was sent to this e-mail address at the time however was never used. We have added the points back to her Rewards...

account. The current point balance is [redacted] and a certificate in the amount of $99.00 will be sent to the e-mail address on the Rewards account. We advise her to update her e-mail address to her current address in order to receive the certificate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Is the customer able to forward a email to following email address so we can research what we need to do on our end, so these emails are no longer generated. Angelica. P[redacted]

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] on 12/19. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner...

or later. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Though, I saw this legal disclaimer on their website, this canned response does not address their customer service reps inconsistency of response, the fact that the same item has been listed at a different price, or rather two prices. One at the top of the listing, another at the bottom of the page, neither of which are any of the prices their reps attempted to charge me. They have not addressed the complete waste of my time or tried to truly address the price of the item with me. They have asked for the item SKU, even though I already sent them screenshots of the item page in question. I've never seen a more lazy, incompetent customer service department outside of fast food establishments in my life. Perhaps what they need to offer me is a job.

A representative from our Corporate Refund Department will be in contact with the customer regarding processing her refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] back to the customer's [redacted] ending in [redacted] on 11/27/15 as a courtesy. We advise our customer to allow 10-14 business days for the credit. Additionally, we advise the customer to update their shipping information on their shopping profile...

before any future orders.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I have seen the $23.57 posted 12.20.16 and will be happy when I see the other $20 posted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:it it is the same as they have told me before. I will watch and see whether they would eventually do it or not and let Revdex.com know.I don't think this is a Accetp, but just need to wait.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of the original receipts, it does show a 10% senior citizen discount was applied, so our customer's shirt was $24.99, and $2.50 was deducted  and it would also change the tax amount and adjust it accordingly. The amount applied on the gift receipt is correct.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tonya [redacted]

We have processed a refund for order [redacted] in the amount of $61.97. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have talked to the returns department and have transcripts of the conversations and nothing specifies more information needed, just that they can not help me. If more information is needed, then it would be in the system and I would have been told when I call or email.
Regards,
[redacted]

The store has attempted to contact our customer directly to resolve our customer's concern.