Kohl's Corporation

Please have our customer sent the full receipt to 1-262-704-9406 Attn: [redacted]. Thank you

Upon review
of our customer's concern, it shows Order 5633540387 was tendered on their
Kohl's card and Kohl’s Merchandise Credit in the amount of $15.57 will be
mailed out to our customer. A new order was not placed for our customer using
the gift card, which is why we are mailing a gift card.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The order was placed in Sept. 2013.  Before I contacted Revdex.com, I contacted Kohls at least 10 times. Everytime, Kohls' answer is the same as they reponsed to Revdex.com. "We are investigating your case and will get you back".
I do not know how long Kohls will take to investigate. but obviously, more than one year investigation without any result is not efficiant way.
I request Kohls to refund me plus the interest with the same rate they charged on me for late fee.]
Regards,
[redacted]

Please note we verified with the store manager that the video
surveillance shows the customer leaving the store with two earned Kohl's Cash,
placing one in her shopping bag, and the other in her purse. As the customer
left the store with the proper amount of Kohl's Cash, we respectfully decline
the customer’s request for reimbursement.

We apologize for the frustration
and inconvenience our customer experienced with their online order. We have
agreed to honor a discount in the amount of $280.00 of a future order. The
customer can either call to place it or call after he places it so an adjustment
may be applied. Please...

refer to Incident [redacted]

I have been waiting for Kohls to resolve this issue for over a month.  The response is just another tactic to waste more time. There needs to be resolution to my complaint.  It should not take weeks to resolve.

We regret to learn of the disappointment the customer recently experienced while attempting to exchange an item. Kohl's is proud to offer quality merchandise at a great price with both our name brand and private label merchandise. In accordance with Kohl's standard practices, and our desire to keep...

our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with their purchase. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any register. An even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processed. If the store does not have the applicable ring to process an even exchange, a return will be processed for a full refund. When a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items' return value. We advise our customers to speak directly to a manager at the time of their visit, to ensure that the matter is handled appropriately.

We have attempted to contact our customer directly in order to address her concern. Please have our customer contact ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This rudeness on the part of Kohl's management transcends to the store managers and other customer service staff, especially the rogue ones at the [redacted] store.  We do not accept the oral apology inasmuch as words without any concrete step to satisfy an aggrieved customer are hollow and meaningless.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I just about give up on kohls misunderstanding of the situation. I've set photos up receipt. I had 30% off coupon and $20 in kohls cash. It wasn't applied, but I'm tired of wafting time for a few dollars. I hope this business goes away soon, I will no longer do business with them and there shifty sales practices.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As previously stated, a refund
was processed prior to receiving the complaint. We are unable to send items
without and order placed with a form of tender attached as a return was already
processed.  We are unable to comply with
your request for a [redacted]’s contact information. We stand behind our
previous response and consider this matter closed.

As previously advised, an order was attempted and never submitted. When attempting to place an order, you are able to enter the payment information prior to submitting as well. The refund was sent to the customer as previously advised. We are happy to honor $10 off a future purchase.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you,
[redacted]

We regret the customer's experience with our company was less than favorable, and we apologize for any additional disappointment.

When a return is processed, the refund is determined by our POS system which will advise the associate on the type of refund to give. We are unable to promise a Corporate-Issued refund will be an option given to the POS at the time of the return. Again, we stand behind our return policy.

Upon review of the customer's account, billing statements are sent to our customer although their account is placed with a Collection agency, to aid as a reminder of the debt. The customer will need to contact Progressive to make an arrangement to pay the balance in full. They can be reached at...

1-###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Though, I saw this legal disclaimer on their website, this canned response does not address their customer service reps inconsistency of response, the fact that the same item has been listed at a different price, or rather two prices. One at the top of the listing, another at the bottom of the page, neither of which are any of the prices their reps attempted to charge me. They have not addressed the complete waste of my time or tried to truly address the price of the item with me. They have asked for the item SKU, even though I already sent them screenshots of the item page in question. I've never seen a more lazy, incompetent customer service department outside of fast food establishments in my life. Perhaps what they need to offer me is a job.

Our records indicate 1075 points were added on 06/28 for the purchase she made on 06/27. The e-mail address listed on the rewards account is [redacted]. A certificate was sent to this e-mail address at the time however was never used. We have added the points back to her Rewards...

account. The current point balance is [redacted] and a certificate in the amount of $99.00 will be sent to the e-mail address on the Rewards account. We advise her to update her e-mail address to her current address in order to receive the certificate.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] on 12/19. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner...

or later. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.