Kohl's Corporation

With additional research, this was listed at a price of $10.00 in error as the original price is $100.00. While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors,...

inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card. We apologize for any inconvenience this may cause you.

We apologize for any disappointment and confirm a full refund was issued on January 6, 2015. We ask the customer allow an average of seven days to receive the refund on her end.

We are more than happy to research our customers concern. The following link is the information we have on Kohls.com in regards to our rebates and promotions. All offers can be located by clicking the following...

link.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that while this is a good start, it's not enough. I'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere. 
Regards,
[redacted]

Upon review of the order [redacted] the order was successful delivered to
the customer’s home. Kohl’s is not responsible for stolen packages. We would
advise the customer file a report with his...

local police department. The
customer is welcome to place a new replacement order for the items as the
original sale prices will be honored.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of our customer's inquiry, it does show that only one item was purchased and mailed in. We would need proof of the other 3 in question. They have sent over the information they received and we show Order 4374543042.

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's Cash. We are unable to comply with the customer's request for any additional Kohl's Cash. We apologize for any disappointment.

We reviewed with our Legal Team and have determined the total amount she received as a refund is valid as previously expressed. The details of our Kohl’s Cash policy are outlined on the back of all certificates.

We apologize for any inconvenience experienced however we stand behind our offer. If the customer would like to place another order, we advise the customer to reply with her decision.

Upon review of Kohls.com order # [redacted] we are able
to confirm the return was processed on 07/17/15 back to the customer’s VISA
ending in [redacted]. We advise our customer that returns may take...

14-30 business
days to post to most major credit card accounts. We apologize for the inconvenience.

We apologize for the inconvenience our customer has experienced. Our records indicate we have received the damaged night stand. A refund will be processed with the refund amount applied to a Kohl's Merchandise Credit. We will submit a new order for one HomeVance Isabella 1-Drawer...

Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as payment. The customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item.

We did partner and confirmed with the store that the ring was received by the store on...

January 25, 2017. Our customer was advised it would take initially 6-8 weeks, which did include a few holidays in between. A store manager did attempt to contact our customer and speak to him directly to assist further.

Upon review of order [redacted], a refund has been processed back to the form of tender used in the amount of $37.89. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.

Once the redemption dates have passed, Kohls.com and our
store registers will no longer accept Kohl's Cash. In the past, stores may have
made an exception to our policy to honor expired coupons;...

however, going
forward this will not be the case and our policy will now be enforced.
Regrettably, we are unable to accommodate your request to honor the Kohl's
Cash. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello. I think I might have misunderstood the offer Kohl's made to me in regard to my complaint. While I greatly appreciate the gift card and coupons, I hope I am still getting my $20.00 cash rebate for the coffee maker I purchased. I purchased the coffee maker believing I would get cash back. With a gift card, I am forced to spend my $20 rebate in Kohls. I can spend the cash anywhere. I hope the rebate check is still coming. I will return the gift and coupons, if this isn't the case. Please, forward this to Kohls if you will. Thank you for your time and help. Have a great day The Lord has made for you! Sincerely, [redacted]

Our records indicate the advertised item was out of stock at the time of purchase. We print our circulars 12 weeks ahead of time, and send them 6-8 weeks before the sale. It is difficult to predict which items will be out of stock before the circular is released. We receive new shipments daily, so...

we encourage him to please check back regularly, the item may be restocked soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]ORDER EMAIL: [redacted] (different from the email I used for filling this compaint)ORDER NUMBER: 4173442546
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohl's falsely advertised an offer and did not honor it. That is a crime. I do not trust kohls or they're business practices. As a business if you offer a consumer terms you are required to adhere to them.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's customer support promised to remove the charge from my credit card and apply it to my gift card before. I even had a case confirmation number. But the reality was that they charged to BOTH of my credit card and gift card for the same order. I have not received the $15.54 gift card from Kohl's on the mail so I could not trust them if they would even send one. In addition, I never authorized them to charge my Kohl's credit card for the order. I only authorized them to charge the $15.54 to the gift card and remaining 57 cent to the credit card. Since they already canceled my gift card, I wanted the $15.54 credit back to my Kohl's store credit card.
Regards,
[redacted]