Kohl's Corporation

Our customer has reached out to use through another channel. It appears that we did apply a $10.00 credit to the customer's Kohl's Charge ending in 4869 and resolved our customer's concern.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. Our records indicate we have received the damaged night stand. A refund will be processed with the refund amount applied to a Kohl's Merchandise Credit. We will submit a new order for one HomeVance Isabella 1-Drawer...

Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as payment. The customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item.

We apologize for any disappointment and confirm a full refund was issued on January 6, 2015. We ask the customer allow an average of seven days to receive the refund on her end.

We are more than happy to research our customer's concern. We will reach out to our Corporate Refund department to inquire about our customer's refund.  Once a response is received, I will reach out to our customer and advise how we will proceed.

There is a life time return policy. Kohls have to respect their policy.We hardly used the vacuum cleaner. The vacuum cleaner we bought is expensive and it just worked for couple of years.Looks like this is a defective piece.So I need to return and buy a better model than this.I stay in an apartment with less area to clean compared to a big house.My friends have it their big house and works good.This is a defective piece and need to return and buy a better model.

Unfortunately, since the Kohl's Cash was redeemed, the return would be applied in the form of tender. Per the complaint, the customer did use the Kohl's Cash to purchase shoes, so when the shoes were returned, it was provided in the form of the original tender. Are you returning merchandise...

from a purchase that earned Kohl’s Cash? When you return merchandise from a purchase that earned Kohl’s Cash®, you will get a refund in the form of your original payment, and Return Kohl’s Cash® which can be used during the specified timeframe. Did you already spend your Kohl’s Cash? If you have already used your Kohl’s Cash®, you will get a refund in the form of your original payment, and the amount of the Kohl’s Cash® will be deducted from your return amount.Are you returning merchandise that was purchased with Kohl’s Cash? If you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as Kohl's Cash.

A $92.60 return has been processed today for order [redacted]. We apologize for the inconvenience our customer has experienced.

No this does not solve my issue.  They had told me on 12/26/16 that they would send me a replacement set of headphones since they had falsely advertised the ones that I had bought in November as PS4 compatible.  I received them for Christmas for my son and they were NOT compatible.  I called on 12/26/15 and was told that it would be an even exchange and that the ones they were sending out WERE compatible with PS4.  I was told that they would correct their website which they did.  I received those and of course FALSE ADVERTISING yet again.  Those also were not compatible with PS4.  I called again and they said they would fix their website which still is not fixed and is FALSE ADVERTISING.  If you bring up Turtle Beach ear force P11 headset on their website it STILL says compatible with PS4.  When you get the box it only says PS3 and my son called and they said NO it is not compatible with PS4.  ALL this is their fault and I should not have to get Kohls cash or a Kohls merchandise slip when I had to go elsewhere because they STILL will NOT fix their false advertising.  Their rep helped me pick out the ones that were compatible and that was a lie.  Also attached is their e-mail saying I would not receive my refund for 14 to 30 days.  I do not want a merchandise credit slip when they do not even have ear phones compatible with PS4.  My son's gift was for a PS4 headphone set and he had to go elsewhere.  They should be in trouble for false advertising.  Do I need to open a different claim for that?  If you don't have what you promised to the customer 2 times then you should give the customer their money back if they have to go somewhere to buy what you promised falsely and did not have.Regards,
Karen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This cause great inconvenience for me. I did not return the product and no one has contacted me to confirm whether the package should be sent back. I demand either Kohl's or they need to ask their shipping company to take the responsibility. I do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online Order 6912791736.  A credit was applied in the amount of $2.09 to our customer's Amex card and an additional credit of $15.00 will be applied separately, making the total refund amount $17.09. Please advise our customer to...

allow 3-5 business days for it to reflect on their credit card.

Regrettably we are not able to determine
why there was no update with FedEx regarding Kohls.com order #[redacted]. At
this time we have processed a refund for the merchandise....

Please allow 7-10
days to receive this. If the customer would like to reorder the item, we will
be happy to honor the original sale price, applied discounts and free standard
shipping on replacement order. We apologize for the inconvenience.

We are more than happy to research our customer's concern. Is the customer able to provide the email in which the $20.00 coupon was sent, so can further research on our end.

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrier. Our records indicate a refund has been processed on 10/13/14 in the amount of $88.07. The credit to your charge card will take an average of seven days to appear in...

your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Regrettably, at this time the product is no longer available. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
They never gave me a rebate form. How can I send them something that they refused to send me via US Mail? It was a simple...

request that they refused to grant. If you would like to see my correspondences with Kohl's, let me know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of the order [redacted], a refund has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any...

inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Attached you will find 3 of the 4 disputed items that ARE IN STOCK! I don't appreciate the fact that they have taken almost 2 months to get back to you/me and then they LIE TO YOU, just to get the complaint dropped! I WANT THE 3 ITEMS THAT ARE IN STOCK TODAY, SEE ATTACHED, SHIPPED TO MY HOME, FREE OF CHARGE AND FREE FROM DAMAGE!! I SUGGEST THEY CONTACT THE SHIPPING FACILITY TO MAKE SURE THEY HAVE CLEANED UP THEIR ACT, SO THEY DON'T SHIP THE ITEMS SO INADEQUATELY THAT THEY ARE RECEIVED BROKEN AND DAMAGED, AGAIN!Regards,Amy [redacted]