August 6, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and was able to reach an...
amicable resolution. [redacted] sent her a VIP Certificate for $55 in order to purchase another propane bottle and get it filled.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I need my money back for the 3 hours I paid because of this company and pictures show time I called and filed online and their manager excuse that his phone was out of charge that why he ignore my emails which not makes sense
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Hello Mr. [redacted]; I am emailing you today...
regarding the objection that you filed about your recent rental from our [redacted] U-Haul Center. My Marketing Company President and myself have review this and it was decided that there will not be any refund offered to you. I have pulled up your original reservation (see attached) and the truck was only reserved for 24hrs as you can see from the highlighted areas. Notes were entered into your reservation about needing it for 3 days was not entered until 8/13 when [redacted] convereted it to accomodate your needs. The reason why the rent was increase is because we have 2 different fleets of equipment, equipment that is for intown rentals only and equipment that is for oneway rentals only. You reservation was for an intown rental, which yes it would of been $19.95 per day but once you had it converted over to our oneway rental fleet then the rate changes. The rental rate for a rental like yours for 3 days is rated at $180 but we discounted the rate to $100.00, discount of $80. We understand your frustration, we sincerely do, as moving is very stressful for everyone. The middle of Aug is Madisons student move in/out and college move in and for that period we restrict all our intown rentals to no more than an 8hr period so we are able to serve as many customers that are in need of our equipment. In regards to the employee that you were speaking to, this situation was addressed directly to him and the employee now know how to properly address a situation like yours in the future. We apologize for any undue stress this may of caused you but as we stated we will not be issuing any refund regarding this rental. We do thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and products. Thank you, [redacted] Executive Assistant U-Haul Co of SW [redacted] and [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 30, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our [redacted], followed up on the information [redacted] provided and sent her the following email in response:[redacted], I tried to call...
you but got no answer earlier today. I went ahead and out of good faith refunded back the $30 fueling fee. I do see that your final bill was $382.76. We collected $211.42 from you that day on the credit card. The balance of $171.34 was left over. I took off the fueling fee of $30. You now still owe $141.34. That is from using the equipint with mileage and CDW and rental fees. It is explained on your return contract. If we can be of any further help to answering questions please feel free to call us.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our E[redacted] Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. [redacted] was given credit for extra miles and the Reservation Guarantee Fee. She...
also mentioned that Mr. [redacted] had planned to hire movers from 9:00 AM to 3:00 PM. As U-Haul is a do-it-yourself moving company, we cannot be responsible for personal commitments, therefore, no further refunds our adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
listened to her concerns. Ms. [redacted] apologized for the problems she had and offered $40 as an adjustment. She also assured our office she would be in contact with our Field Manager responsible to ensure the situation does not repeat itself. Ms. [redacted] relayed her appreciation for the call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Charlotte regional office, followed up on the information [redacted] provided and sent her the following email in response:
Dear [redacted]...
[redacted], Please accept my apology for the problems you experienced with your reservation. Although U-Haul makes every effort to ensure your equipment is available for you when you arrive, there are times when you may be referred to another location. This is when we offer the $50.00 reservation guarantee. I do see that the GM has submitted a refund check in the amount of $50.00, that was cut on July 7th and is being delivered via first class mail. Unfortunately, we will not be able to refund for your moving help, but I can offer an additional $50.00 VIP certificate to use towards a future rental or purchase with U-Haul. I hope you find this as a satisfactory resolution and we look forward to the opportunity to help you with any future moving or storage needs. Sincerely, [redacted] Executive Assistant U-Haul Co. of Charlotte
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers, [redacted] and [redacted].
[redacted], our President for our North East Dallas Regional Office, reviewed the recent comments [redacted] relayed to your office. He informed our office he authorized a refund for $24.50 back to their [redacted] account used for the rental. The refund should post on their next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $262.40 was issued back to Ms....
[redacted]’s credit card, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he had the truck in question checked and found the dash lights had only been shut off. When turned back...
on they were in workable order. The truck has been on many rentals since Mr. [redacted]’s rental. Mr. [redacted] will be submitting his extra hotel expense to Mr. [redacted] for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received 50 dollars as stated by the company. Also there has been no mention of my deposit which was not refunded. It was my understanding on the phone that I would get my deposit back on top of 50 % of all costs. from [redacted]
Regards,
[redacted]
August 3, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted] our Area Field Manager for our [redacted] and [redacted], followed up on the information [redacted] provided. He spoke to [redacted] and they...
were able to reach an amicable resolution. A refund for $300 was issued back to his [redacted] account as an adjustment on his move. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She advised Mr. [redacted] she was issuing them a...
refund for $350 for the late delivery of their U-Box. The refund was issued to the credit card provided and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, there is one question, when I did speak to [redacted], he said he would send me a VIP certificate for appreciation of my committment to pay U-haul on time diligently every month since October 2013, but he didn't say anything about filling my propane tank of my new home. I don't have a propane tank, as I don't have any gas appliances. So, I'm not sure how that came about. I do know, that I was very appreciative of [redacted] taking the time to contact me and go over my concern. I am a fair person, and all I was asking was for the same fairness from the company. He came through for me and I am very appreciative for that. He had mentioned sending me a VIP certificate (a gift card I'm thinking) for me taking the time to contact them about my concern and being fair about it. I really appreciated the fact that he took time out of his day to contact me. When I closed out the account at the Debary location, however, it seemed that I had offended [redacted]; and that was not my intention. I wasn't trying to cause anyone any added grief. Thank you again for your time and sending a gift card for my concern.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].According to the rental contract that Mr. [redacted] signed, the truck was due back at 2:00 PM. Bringing the truck back late prevented us from filling the next reservation, which did not allow the next family to make their move. Since Mr. [redacted]’s...
rental went into another rental period, he was charged for another rental period. Had there not been another reservation after his, we would have been able to accommodate a longer rental period. Please be advised a refund for the extra charge will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 21, 2014Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He advised our office he left a message for [redacted] requesting...
a return call. He also explained he was unable to see any charges for [redacted] and no order has been sent to our U-Haul Center. The amounts may have only been holds on the credit card account that will drop, if not already. [redacted] can contact [redacted] to discuss further if necessary.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office the...
situation was carefully reviewed again. She made attempts to reach [redacted] but found the primary number listed no longer in service and the secondary number went straight to voicemail. She left a message explaining, per their investigation, they found the accident was customer caused and no refund is warranted. She also included her telephone number if [redacted] wished to speak to her.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Lower Hudson Valley, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr. [redacted] I apologize for the delay in you getting your refund. I have issued the refund today of 67.56 and will be credited to the card used on the reservation. The credit will be applied in 3-5 business days. If you need any further assitants please feel free to contact me. Thank you [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and was able to reach an...
amicable resolution. [redacted] sent her a VIP Certificate for $55 in order to purchase another propane bottle and get it filled.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I need my money back for the 3 hours I paid because of this company and pictures show time I called and filed online and their manager excuse that his phone was out of charge that why he ignore my emails which not makes sense
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Hello Mr. [redacted]; I am emailing you today...
regarding the objection that you filed about your recent rental from our [redacted] U-Haul Center. My Marketing Company President and myself have review this and it was decided that there will not be any refund offered to you. I have pulled up your original reservation (see attached) and the truck was only reserved for 24hrs as you can see from the highlighted areas. Notes were entered into your reservation about needing it for 3 days was not entered until 8/13 when [redacted] convereted it to accomodate your needs. The reason why the rent was increase is because we have 2 different fleets of equipment, equipment that is for intown rentals only and equipment that is for oneway rentals only. You reservation was for an intown rental, which yes it would of been $19.95 per day but once you had it converted over to our oneway rental fleet then the rate changes. The rental rate for a rental like yours for 3 days is rated at $180 but we discounted the rate to $100.00, discount of $80. We understand your frustration, we sincerely do, as moving is very stressful for everyone. The middle of Aug is Madisons student move in/out and college move in and for that period we restrict all our intown rentals to no more than an 8hr period so we are able to serve as many customers that are in need of our equipment. In regards to the employee that you were speaking to, this situation was addressed directly to him and the employee now know how to properly address a situation like yours in the future. We apologize for any undue stress this may of caused you but as we stated we will not be issuing any refund regarding this rental. We do thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and products. Thank you, [redacted] Executive Assistant U-Haul Co of SW [redacted] and [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 30, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our [redacted], followed up on the information [redacted] provided and sent her the following email in response:[redacted], I tried to call...
you but got no answer earlier today. I went ahead and out of good faith refunded back the $30 fueling fee. I do see that your final bill was $382.76. We collected $211.42 from you that day on the credit card. The balance of $171.34 was left over. I took off the fueling fee of $30. You now still owe $141.34. That is from using the equipint with mileage and CDW and rental fees. It is explained on your return contract. If we can be of any further help to answering questions please feel free to call us.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our E[redacted] Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. [redacted] was given credit for extra miles and the Reservation Guarantee Fee. She...
also mentioned that Mr. [redacted] had planned to hire movers from 9:00 AM to 3:00 PM. As U-Haul is a do-it-yourself moving company, we cannot be responsible for personal commitments, therefore, no further refunds our adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
listened to her concerns. Ms. [redacted] apologized for the problems she had and offered $40 as an adjustment. She also assured our office she would be in contact with our Field Manager responsible to ensure the situation does not repeat itself. Ms. [redacted] relayed her appreciation for the call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Charlotte regional office, followed up on the information [redacted] provided and sent her the following email in response:
Dear [redacted]...
[redacted], Please accept my apology for the problems you experienced with your reservation. Although U-Haul makes every effort to ensure your equipment is available for you when you arrive, there are times when you may be referred to another location. This is when we offer the $50.00 reservation guarantee. I do see that the GM has submitted a refund check in the amount of $50.00, that was cut on July 7th and is being delivered via first class mail. Unfortunately, we will not be able to refund for your moving help, but I can offer an additional $50.00 VIP certificate to use towards a future rental or purchase with U-Haul. I hope you find this as a satisfactory resolution and we look forward to the opportunity to help you with any future moving or storage needs. Sincerely, [redacted] Executive Assistant U-Haul Co. of Charlotte
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers, [redacted] and [redacted].
[redacted], our President for our North East Dallas Regional Office, reviewed the recent comments [redacted] relayed to your office. He informed our office he authorized a refund for $24.50 back to their [redacted] account used for the rental. The refund should post on their next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $262.40 was issued back to Ms....
[redacted]’s credit card, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he had the truck in question checked and found the dash lights had only been shut off. When turned back...
on they were in workable order. The truck has been on many rentals since Mr. [redacted]’s rental. Mr. [redacted] will be submitting his extra hotel expense to Mr. [redacted] for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received 50 dollars as stated by the company. Also there has been no mention of my deposit which was not refunded. It was my understanding on the phone that I would get my deposit back on top of 50 % of all costs. from [redacted]
Regards,
[redacted]
August 3, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted] our Area Field Manager for our [redacted] and [redacted], followed up on the information [redacted] provided. He spoke to [redacted] and they...
were able to reach an amicable resolution. A refund for $300 was issued back to his [redacted] account as an adjustment on his move. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She advised Mr. [redacted] she was issuing them a...
refund for $350 for the late delivery of their U-Box. The refund was issued to the credit card provided and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, there is one question, when I did speak to [redacted], he said he would send me a VIP certificate for appreciation of my committment to pay U-haul on time diligently every month since October 2013, but he didn't say anything about filling my propane tank of my new home. I don't have a propane tank, as I don't have any gas appliances. So, I'm not sure how that came about. I do know, that I was very appreciative of [redacted] taking the time to contact me and go over my concern. I am a fair person, and all I was asking was for the same fairness from the company. He came through for me and I am very appreciative for that. He had mentioned sending me a VIP certificate (a gift card I'm thinking) for me taking the time to contact them about my concern and being fair about it. I really appreciated the fact that he took time out of his day to contact me. When I closed out the account at the Debary location, however, it seemed that I had offended [redacted]; and that was not my intention. I wasn't trying to cause anyone any added grief. Thank you again for your time and sending a gift card for my concern.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].According to the rental contract that Mr. [redacted] signed, the truck was due back at 2:00 PM. Bringing the truck back late prevented us from filling the next reservation, which did not allow the next family to make their move. Since Mr. [redacted]’s...
rental went into another rental period, he was charged for another rental period. Had there not been another reservation after his, we would have been able to accommodate a longer rental period. Please be advised a refund for the extra charge will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 21, 2014Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He advised our office he left a message for [redacted] requesting...
a return call. He also explained he was unable to see any charges for [redacted] and no order has been sent to our U-Haul Center. The amounts may have only been holds on the credit card account that will drop, if not already. [redacted] can contact [redacted] to discuss further if necessary.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office the...
situation was carefully reviewed again. She made attempts to reach [redacted] but found the primary number listed no longer in service and the secondary number went straight to voicemail. She left a message explaining, per their investigation, they found the accident was customer caused and no refund is warranted. She also included her telephone number if [redacted] wished to speak to her.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Lower Hudson Valley, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr. [redacted] I apologize for the delay in you getting your refund. I have issued the refund today of 67.56 and will be credited to the card used on the reservation. The credit will be applied in 3-5 business days. If you need any further assitants please feel free to contact me. Thank you [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International