Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. In an effort to resolve Ms. [redacted]’s concerns, Ms. [redacted] offered a refund for $350, however, Ms. [redacted] opted to decline the...
refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted], our Traffic Manager for our [redacted] and [redacted] regional office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] by phone and attempted to address his rental concerns,...
however, the call was disconnected on his end. Our records indicate Mr. [redacted] rented a 17-foot truck on July 12th from our [redacted] U-Haul location. If he still has concerns regarding his rental, he can reach Ms. [redacted] toll free at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
[redacted] the Traffic Control Manager in our [redacted] Regional Office spoke to [redacted] on 8/8. [redacted] informed [redacted] she would credit $172.00 to his...
[redacted]. This amount reflects the difference in rates between [redacted],[redacted].
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our West Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for one rental period plus the Safemove Protection and tax in the amount of $40 was issued back...
to Mr. [redacted]’s [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this [redacted]er to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not address the underlying issues with my contract and in addition to everything that went wrong with contract with U-HAUL, I learned today my UHAUL storage unit has a leaky roof which resulted in damage/destruction of some of the items within the unit. In their correspondence with me, UHAUL of Western NY passed the blame of their negligence onto the Queensbury location and failed to provide any response to my customer service concerns.
Regards,
[redacted]
Thank you for your concern for our customers [redacted] and [redacted].[redacted], our Field Manager for our Central [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the picture submitted and reversed the Promissory Note in...
addition to the refund for the $50 Reservation Guarantee Fee that was issued to their Visa account. The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], a Senior Customer Service Representative, followed up on the information Ms. [redacted] provided. Ms. [redacted] spoke to Ms. [redacted] and was advised her...
concerns had been resolved but was not happy with the length of time it took to resolve and the phone calls she had to make. As we value Ms. [redacted] and Mr. Paul as customers, Ms. [redacted] sent them a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our [redacted] Regional Office, reviewed the recent information Mr. [redacted] provided. In addition to the refund for the $50 Reservation Guarantee Fee, we acknowledged the inconvenience we caused Mr. [redacted] by issuing him a VIP Certificate for $100 in the hopes he will allow U-Haul to redeem itself in the future. We realize there is never an excuse for rudeness and Mr. [redacted] has assured our office the situation will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As I explained in my last response, Mr. [redacted] used the U-Haul equipment to complete his move, therefore, Mr. [redacted] relayed that a full refund is not warranted and our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our Eastern New York regional office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and...
addressed her concerns. She explained that since she did accept Safemove Protection, a walk around would not have been necessary. She also relayed a full refund was not authorized or warranted. [redacted] again declined the $20 refund previously offered by our Albany U-Haul Center. She also relayed she was disputing the charges with her bank. [redacted] advised [redacted] she would research to see if she could find who she had spoken to but again stated a full refund would not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and attempted to apologize for the inconvenience he experienced. Mr. [redacted] relayed he...
did not want her apology or to speak to her and disconnected the call. Per Mr. [redacted]’s rental contract, he picked up the trailer at 10:23 am on July 31st. Ms. [redacted] issued him a refund for the $50 Reservation Guarantee Fee because we were late on providing him with the trailer. The refund was issued back to Mr. [redacted]’s [redacted] account on August 18th and should post on his next credit card statement.
Please be advised that Mr. [redacted]’s situation does not warrant a full refund for the rental fee. He completed his move as contracted. However, as we value Mr. [redacted] as a customer, Ms. [redacted] also sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 3, 2014
Revdex.com ID#: [redacted]
U-haul Ref#: [redacted]
Thank you for your concern for our cus[redacted]er Ms. [redacted].
[redacted] Burns, our President for our North Orlando Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and agreed to charge...
her storage rental for just the amount of days she would need to store her items. He apologized our GM of our U-Haul Storage Center was following policy to the letter and did not take the time to fully listen to her concerns. He also advised her he would email her a VIP Certificate to fill her propane tank in her new home. Ms. [redacted] relayed her appreciation for his call.
Our cus[redacted]ers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 12, 2014
Revdex.com # 10160964
U-Haul Ref# [redacted]
Thank you for your concern for our customers [redacted] and [redacted] whose name appears on our contract.
[redacted] the President in our North East Dallas Regional Office left a message for [redacted] asking for a return call to discuss his...
concerns.
[redacted] says the out contract shows the fuel level at 5/8 of a tank and the return contract shows ½ of a tank. According to the information on the contract, [redacted] was overcharged by $7.50. This amount was credited back to the [redacted] Card used for the rental on 8 /3.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
August 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on...
the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and addressed her concerns. She explained when they made their initial reservation, they were told the U-Haul truck was only available for 12 hours and needed to be back by 7:00 am as it was already scheduled to be used by another family before they made their reservation. Our U-Haul Center was able to allow them to keep the truck until 8:30 am. The contract was signed indicating the truck was due back at 8:30 am. As a result of them not abiding by the contract, we were not able to provide the truck for the next family and were forced to refund them the $50 Reservation Guarantee Fee. Ms. [redacted] apologized the truck was not available for the length of time they wanted, however, they were advised this from the beginning. She also explained that a refund could not be issued as the charges on their contract are correct.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 18, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted]...
[redacted] [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Essentially, I had to go take care of it in person because the U-haul customer service is incompetent and non-existent.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. As we value Mr. [redacted] as a customer, we sent...
him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 5, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she contacted [redacted]r and...
advised him of a refund for $1,208.40 as an adjustment on his move. The refund was issued back to his [redacted] account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I outlined in my complaint, I incurred over $1000 in hotel expenses alone as a result of Uhaul's delay in moving my ubox from [redacted] to [redacted]. My ubox sat in [redacted] for many days after my having communicated to Uhaul on a daily basis that I had no other means of accommodation without my furniture and that I was incurring hotel expenses on a daily basis. I did everything in my power to mitigate the damages and don't feel like I should have to pay for my out of pocket expenses, which were incurred as a direct result of Uhaul's delay and failure to meet their guarantee.
After receiving the response from [redacted], I immediately sent her back the following response, to which she has not responded:
Hi [redacted],
Thanks for your email.
I incurred over $1000 in hotel fees alone for the 6 days I had to wait for my ubox as well as various additional costs to rent a trailer and to pay the movers in [redacted] (who had sent their vehicle on a long distance job by the time they were finally able to do the move).
At every stage of the move I called uhaul to prompt them to hurry up the shipment and many recorded conversations with uhaul will indicate that I have alerted your company to the fact that I had no alternate means of accommodation and that I have tried my best to minimize the hotel expenses as much as possible.
I spoke to a manager in [redacted]) who indicated that I would be compensated for my out of pocket but so far I have not gotten a call back from his higher up ([redacted]).
Can you please tell me what I need to do to seek additional compensation?
Thanks.
[redacted]>
I would like to be compensated for the full amount as claimed in my original complaint.
Regards,
[redacted]
August 20, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Cindy Rodgers, our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms....
[redacted] and advised her of a refund for the $50 Reservation Guarantee Fee she issued back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. In an effort to resolve Ms. [redacted]’s concerns, Ms. [redacted] offered a refund for $350, however, Ms. [redacted] opted to decline the...
refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted], our Traffic Manager for our [redacted] and [redacted] regional office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] by phone and attempted to address his rental concerns,...
however, the call was disconnected on his end. Our records indicate Mr. [redacted] rented a 17-foot truck on July 12th from our [redacted] U-Haul location. If he still has concerns regarding his rental, he can reach Ms. [redacted] toll free at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
[redacted] the Traffic Control Manager in our [redacted] Regional Office spoke to [redacted] on 8/8. [redacted] informed [redacted] she would credit $172.00 to his...
[redacted]. This amount reflects the difference in rates between [redacted],[redacted].
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our West Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for one rental period plus the Safemove Protection and tax in the amount of $40 was issued back...
to Mr. [redacted]’s [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this [redacted]er to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not address the underlying issues with my contract and in addition to everything that went wrong with contract with U-HAUL, I learned today my UHAUL storage unit has a leaky roof which resulted in damage/destruction of some of the items within the unit. In their correspondence with me, UHAUL of Western NY passed the blame of their negligence onto the Queensbury location and failed to provide any response to my customer service concerns.
Regards,
[redacted]
Thank you for your concern for our customers [redacted] and [redacted].[redacted], our Field Manager for our Central [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the picture submitted and reversed the Promissory Note in...
addition to the refund for the $50 Reservation Guarantee Fee that was issued to their Visa account. The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], a Senior Customer Service Representative, followed up on the information Ms. [redacted] provided. Ms. [redacted] spoke to Ms. [redacted] and was advised her...
concerns had been resolved but was not happy with the length of time it took to resolve and the phone calls she had to make. As we value Ms. [redacted] and Mr. Paul as customers, Ms. [redacted] sent them a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our [redacted] Regional Office, reviewed the recent information Mr. [redacted] provided. In addition to the refund for the $50 Reservation Guarantee Fee, we acknowledged the inconvenience we caused Mr. [redacted] by issuing him a VIP Certificate for $100 in the hopes he will allow U-Haul to redeem itself in the future. We realize there is never an excuse for rudeness and Mr. [redacted] has assured our office the situation will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As I explained in my last response, Mr. [redacted] used the U-Haul equipment to complete his move, therefore, Mr. [redacted] relayed that a full refund is not warranted and our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our Eastern New York regional office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and...
addressed her concerns. She explained that since she did accept Safemove Protection, a walk around would not have been necessary. She also relayed a full refund was not authorized or warranted. [redacted] again declined the $20 refund previously offered by our Albany U-Haul Center. She also relayed she was disputing the charges with her bank. [redacted] advised [redacted] she would research to see if she could find who she had spoken to but again stated a full refund would not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and attempted to apologize for the inconvenience he experienced. Mr. [redacted] relayed he...
did not want her apology or to speak to her and disconnected the call. Per Mr. [redacted]’s rental contract, he picked up the trailer at 10:23 am on July 31st. Ms. [redacted] issued him a refund for the $50 Reservation Guarantee Fee because we were late on providing him with the trailer. The refund was issued back to Mr. [redacted]’s [redacted] account on August 18th and should post on his next credit card statement.
Please be advised that Mr. [redacted]’s situation does not warrant a full refund for the rental fee. He completed his move as contracted. However, as we value Mr. [redacted] as a customer, Ms. [redacted] also sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 3, 2014
Revdex.com ID#: [redacted]
U-haul Ref#: [redacted]
Thank you for your concern for our cus[redacted]er Ms. [redacted].
[redacted] Burns, our President for our North Orlando Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and agreed to charge...
her storage rental for just the amount of days she would need to store her items. He apologized our GM of our U-Haul Storage Center was following policy to the letter and did not take the time to fully listen to her concerns. He also advised her he would email her a VIP Certificate to fill her propane tank in her new home. Ms. [redacted] relayed her appreciation for his call.
Our cus[redacted]ers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 12, 2014
Revdex.com # 10160964
U-Haul Ref# [redacted]
Thank you for your concern for our customers [redacted] and [redacted] whose name appears on our contract.
[redacted] the President in our North East Dallas Regional Office left a message for [redacted] asking for a return call to discuss his...
concerns.
[redacted] says the out contract shows the fuel level at 5/8 of a tank and the return contract shows ½ of a tank. According to the information on the contract, [redacted] was overcharged by $7.50. This amount was credited back to the [redacted] Card used for the rental on 8 /3.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
August 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on...
the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and addressed her concerns. She explained when they made their initial reservation, they were told the U-Haul truck was only available for 12 hours and needed to be back by 7:00 am as it was already scheduled to be used by another family before they made their reservation. Our U-Haul Center was able to allow them to keep the truck until 8:30 am. The contract was signed indicating the truck was due back at 8:30 am. As a result of them not abiding by the contract, we were not able to provide the truck for the next family and were forced to refund them the $50 Reservation Guarantee Fee. Ms. [redacted] apologized the truck was not available for the length of time they wanted, however, they were advised this from the beginning. She also explained that a refund could not be issued as the charges on their contract are correct.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 18, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted]...
[redacted] [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Essentially, I had to go take care of it in person because the U-haul customer service is incompetent and non-existent.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. As we value Mr. [redacted] as a customer, we sent...
him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 5, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she contacted [redacted]r and...
advised him of a refund for $1,208.40 as an adjustment on his move. The refund was issued back to his [redacted] account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I outlined in my complaint, I incurred over $1000 in hotel expenses alone as a result of Uhaul's delay in moving my ubox from [redacted] to [redacted]. My ubox sat in [redacted] for many days after my having communicated to Uhaul on a daily basis that I had no other means of accommodation without my furniture and that I was incurring hotel expenses on a daily basis. I did everything in my power to mitigate the damages and don't feel like I should have to pay for my out of pocket expenses, which were incurred as a direct result of Uhaul's delay and failure to meet their guarantee.
After receiving the response from [redacted], I immediately sent her back the following response, to which she has not responded:
Hi [redacted],
Thanks for your email.
I incurred over $1000 in hotel fees alone for the 6 days I had to wait for my ubox as well as various additional costs to rent a trailer and to pay the movers in [redacted] (who had sent their vehicle on a long distance job by the time they were finally able to do the move).
At every stage of the move I called uhaul to prompt them to hurry up the shipment and many recorded conversations with uhaul will indicate that I have alerted your company to the fact that I had no alternate means of accommodation and that I have tried my best to minimize the hotel expenses as much as possible.
I spoke to a manager in [redacted]) who indicated that I would be compensated for my out of pocket but so far I have not gotten a call back from his higher up ([redacted]).
Can you please tell me what I need to do to seek additional compensation?
Thanks.
[redacted]>
I would like to be compensated for the full amount as claimed in my original complaint.
Regards,
[redacted]
August 20, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Cindy Rodgers, our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms....
[redacted] and advised her of a refund for the $50 Reservation Guarantee Fee she issued back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International