Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Prior to this response from [redacted] through Revdex.com, I wrote an email to Revdex.com which indicated that the matter had been resolved by [redacted] and that we considered the matter closed.
Regards,
[redacted]
August 26, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].RepWest Insurance Company advised our office they currently have an open claim filed in their office for [redacted], Claim# [redacted]. [redacted] will be contacted by them as soon...
as they have reached a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 22, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our Northwest Chicago Suburbs, reviewed the recent comments [redacted] relayed to your office. She has been in contact with [redacted] by email. [redacted] advised our office that the original check had to be voided and a new check was sent to [redacted] on August 19, 2014, check# [redacted] apologized for the delay and relayed he should receive the check soon.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted]
[redacted], our President for our Utah Regional Office, reviewed the recent information Ms. [redacted] relayed to your office. He informed our office he left a message for Ms. [redacted] explaining he had reviewed the situation and was working with our local GM and his staff to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We realize there is never an excuse for rudeness and will correct any issues to prevent it from happening again.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
explained that he had one box of books. She was going to the location to take pictures of the box and bring it back to the U-Haul Center to have stored in Mr. [redacted]’s U-Box. Ms. [redacted] stated she would make sure it was secured and then take more pictures and mail them and the keys to Mr. [redacted]. Mr. [redacted] accepted this resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The vehicle was not checked, the error code was simply erased. There was no resolution for the fact that the brake lights didn't work on the trailer Also, This malfunction made it very difficult to know when the truck with the trailer was stopping. I was following my husband who was driving the truck and we almost collided on several occasions because of this situation. It presented very hazardous conditions. Once on the road the "check Engine " light appeared and displayed the rest of the trip. We were already late because of the delays this caused and simply could not get enough attention to get this situation fixed. We did call roadside assistance again. They stated there was nothing they could do. We did not feel safe. We expected to have operational equipment and we paid a significant amount of money for their service. When we returned the equipment at our destination, we were told that in addition to all of the complications, the truck was not the right size for the trailer and could have potentially caused even more complications. The $50 refund for the blankets was an insult. That was the least of our worries. The equipment we rented did not meet our expectations, and was not safe.This situation needs to be reviewed by UHaul.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive any call from U-Haul after the first time I spoke with their representative. $50 is NOT sufficient compensation for me having had to purchase a trailer at the last minute, rather than rent one. My spare tire is wedged in under against the hitch they installed because they did not inform me on the website or on any date prior to installation that the hitch did NOT fit my truck.
I would consider a $1,000 credit that I can use at any U-Haul for any product or service to be sufficient compensation for everything I had to go through due to their mismanagement of the customer experience and the abuse and humiliation at the hands of their on-site manager.
Regards,
[redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mrs. [redacted] provided. She informed our office refunds for the full base truck rental fee plus Safemove Protection were issued...
back to their [redacted] account as an adjustment on their rental. The refunds totaling $1,532 should post on their next credit card statement. $350 was also refunded on July 14th to cover the $250 transload fee and $100 for the inconvenience of having to reattach the Auto-Transport and then another $80 was refunded for their cab fare also on July 14th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Long Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to...
Ms. [redacted] and offered her apology for the inconvenience she experienced. She also advised her of a refund for the Tow Dolly fee in the amount of $236.80. The refund was should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He explained Mr. [redacted] misunderstood the rental agreement. He signed a rental for in-town use but took...
the truck one-way. In the interest of customer good faith, a refund for the extra charges in the amount of $267.27 were issued back to Mr. [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr. [redacted] provided. She spoke to Mr. [redacted] and addressed his concerns. She also contacted our Collections Department to have the...
billing account cancelled.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office followed up on the information [redacted] provided and advised our office [redacted] was contacted....
Please be advised that our fuel policy is listed on the Rental Contract [redacted] signed and states we do not reimburse for extra fuel put in the truck. A refund, however, for the full amount of the rental, or $67.27, was issued back to [redacted]’s [redacted] account as an adjustment on her rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Though you claim to have issued a refund, as of the writing of this response I have not recieved any such refund. I was told on Monday the 21st of July that I would have a refund check sent to me and my information was taken down. I was told on this day that it would take 48 hours for the refund to be processed and mailed out. After waiting two weeks with no refund, I called again and was told that it would take 2 weeks for the check to be recieved by me. After I explained that it had been two weeks already I was told there was nothing they could do and that I would have to call corperate. I will be doing to and requesting that in addition to refunding the money I was charged for my u-box, that I am refunded the money for the materials which I had to purchase while I waited to find out where my materials were.
I have also yet to recieve any response to the numorous messages that I left the store manager of the [redacted] location or the Customer Service Manager [redacted]. Even if it is being "handled" by other people, having called the [redacted] location and leaving dozens of messages I would like an apology for the several weeks of being completely ignored and blown off. Your customer service remains appalling.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I would also like to note that I received a survey regarding U-Box today. This survey makes me believe that UHaul is truly trying to improve the operations of the U-Box program. I hope this is the case.Sincerely,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and...
discussed her concerns. A refund for the Auto Transport in the amount of $84.53 was issued back to [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted].
[redacted], our GM of our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office a refund for $400 was issued as an...
adjustment on their move. The refund should post on their next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 6, 2014
Revdex.com ID#:[redacted] U-Haul Ref#:[redacted] Thank you for your concern for our customer [redacted], our Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. [redacted] informed our office [redacted] was contacted and advised...
of a refund for the difference in rates in the amount of $100.11. The refund was issued back to [redacted] account and should post on his next credit card statement. As we value [redacted] as a customer, [redacted] also sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office refunds...
for $80 and the $48.29 Promissory Note payment were issued back to Mr. and Mrs. [redacted]’s Visa account. The refunds should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Metro [redacted] and the East [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and addressed her concerns. A refund for two late fees of $10 and another for $15.80 were issued. Ms. [redacted] verified all the information on her account. As we value Ms. [redacted] as a customer, Ms. [redacted] also sent her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Prior to this response from [redacted] through Revdex.com, I wrote an email to Revdex.com which indicated that the matter had been resolved by [redacted] and that we considered the matter closed.
Regards,
[redacted]
August 26, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].RepWest Insurance Company advised our office they currently have an open claim filed in their office for [redacted], Claim# [redacted]. [redacted] will be contacted by them as soon...
as they have reached a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 22, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our Northwest Chicago Suburbs, reviewed the recent comments [redacted] relayed to your office. She has been in contact with [redacted] by email. [redacted] advised our office that the original check had to be voided and a new check was sent to [redacted] on August 19, 2014, check# [redacted] apologized for the delay and relayed he should receive the check soon.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted]
[redacted], our President for our Utah Regional Office, reviewed the recent information Ms. [redacted] relayed to your office. He informed our office he left a message for Ms. [redacted] explaining he had reviewed the situation and was working with our local GM and his staff to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We realize there is never an excuse for rudeness and will correct any issues to prevent it from happening again.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
explained that he had one box of books. She was going to the location to take pictures of the box and bring it back to the U-Haul Center to have stored in Mr. [redacted]’s U-Box. Ms. [redacted] stated she would make sure it was secured and then take more pictures and mail them and the keys to Mr. [redacted]. Mr. [redacted] accepted this resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The vehicle was not checked, the error code was simply erased. There was no resolution for the fact that the brake lights didn't work on the trailer Also, This malfunction made it very difficult to know when the truck with the trailer was stopping. I was following my husband who was driving the truck and we almost collided on several occasions because of this situation. It presented very hazardous conditions. Once on the road the "check Engine " light appeared and displayed the rest of the trip. We were already late because of the delays this caused and simply could not get enough attention to get this situation fixed. We did call roadside assistance again. They stated there was nothing they could do. We did not feel safe. We expected to have operational equipment and we paid a significant amount of money for their service. When we returned the equipment at our destination, we were told that in addition to all of the complications, the truck was not the right size for the trailer and could have potentially caused even more complications. The $50 refund for the blankets was an insult. That was the least of our worries. The equipment we rented did not meet our expectations, and was not safe.This situation needs to be reviewed by UHaul.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive any call from U-Haul after the first time I spoke with their representative. $50 is NOT sufficient compensation for me having had to purchase a trailer at the last minute, rather than rent one. My spare tire is wedged in under against the hitch they installed because they did not inform me on the website or on any date prior to installation that the hitch did NOT fit my truck.
I would consider a $1,000 credit that I can use at any U-Haul for any product or service to be sufficient compensation for everything I had to go through due to their mismanagement of the customer experience and the abuse and humiliation at the hands of their on-site manager.
Regards,
[redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mrs. [redacted] provided. She informed our office refunds for the full base truck rental fee plus Safemove Protection were issued...
back to their [redacted] account as an adjustment on their rental. The refunds totaling $1,532 should post on their next credit card statement. $350 was also refunded on July 14th to cover the $250 transload fee and $100 for the inconvenience of having to reattach the Auto-Transport and then another $80 was refunded for their cab fare also on July 14th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Long Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to...
Ms. [redacted] and offered her apology for the inconvenience she experienced. She also advised her of a refund for the Tow Dolly fee in the amount of $236.80. The refund was should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He explained Mr. [redacted] misunderstood the rental agreement. He signed a rental for in-town use but took...
the truck one-way. In the interest of customer good faith, a refund for the extra charges in the amount of $267.27 were issued back to Mr. [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr. [redacted] provided. She spoke to Mr. [redacted] and addressed his concerns. She also contacted our Collections Department to have the...
billing account cancelled.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office followed up on the information [redacted] provided and advised our office [redacted] was contacted....
Please be advised that our fuel policy is listed on the Rental Contract [redacted] signed and states we do not reimburse for extra fuel put in the truck. A refund, however, for the full amount of the rental, or $67.27, was issued back to [redacted]’s [redacted] account as an adjustment on her rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Though you claim to have issued a refund, as of the writing of this response I have not recieved any such refund. I was told on Monday the 21st of July that I would have a refund check sent to me and my information was taken down. I was told on this day that it would take 48 hours for the refund to be processed and mailed out. After waiting two weeks with no refund, I called again and was told that it would take 2 weeks for the check to be recieved by me. After I explained that it had been two weeks already I was told there was nothing they could do and that I would have to call corperate. I will be doing to and requesting that in addition to refunding the money I was charged for my u-box, that I am refunded the money for the materials which I had to purchase while I waited to find out where my materials were.
I have also yet to recieve any response to the numorous messages that I left the store manager of the [redacted] location or the Customer Service Manager [redacted]. Even if it is being "handled" by other people, having called the [redacted] location and leaving dozens of messages I would like an apology for the several weeks of being completely ignored and blown off. Your customer service remains appalling.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I would also like to note that I received a survey regarding U-Box today. This survey makes me believe that UHaul is truly trying to improve the operations of the U-Box program. I hope this is the case.Sincerely,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and...
discussed her concerns. A refund for the Auto Transport in the amount of $84.53 was issued back to [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted].
[redacted], our GM of our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office a refund for $400 was issued as an...
adjustment on their move. The refund should post on their next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 6, 2014
Revdex.com ID#:[redacted] U-Haul Ref#:[redacted] Thank you for your concern for our customer [redacted], our Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. [redacted] informed our office [redacted] was contacted and advised...
of a refund for the difference in rates in the amount of $100.11. The refund was issued back to [redacted] account and should post on his next credit card statement. As we value [redacted] as a customer, [redacted] also sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office refunds...
for $80 and the $48.29 Promissory Note payment were issued back to Mr. and Mrs. [redacted]’s Visa account. The refunds should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Metro [redacted] and the East [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and addressed her concerns. A refund for two late fees of $10 and another for $15.80 were issued. Ms. [redacted] verified all the information on her account. As we value Ms. [redacted] as a customer, Ms. [redacted] also sent her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International