Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Vernon Rosemin, our Executive Assistant for our Northern Virginia regional office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and offered his apology for the inconvenience he experienced with the reservation. He also advised Mr. [redacted] that he discounted his rate by $50.00.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to be refunded for the full amount for the amount of trouble and terrible customer service I have received from this business. I tried to call the store in question yesterday and could not reach anyone. I spoke with customer service and told them I was not satisfied with how the manager was trying to resolve this issue. I have not heard back as of yet.
Regards,
[redacted]
October 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
I am sorry to hear Ms. [redacted] still express her dissatisfaction with our company. We hope she will take advantage of the Certificates we sent her as we feel they can be of great value to our customers and are valid for two years. Please be assured her information was forwarded to management for all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, followed up on the information [redacted] provided and advised our office [redacted]...
[redacted] was contacted and informed of a refund for the $50 Reservation Guarantee Fee. The refund was issued back to [redacted]’s Master Card account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
[redacted], Hello,I...
have read your concern and I see that you were credited $17.00 to the card used for the rental. I will credit the additional 34 cents to correct to the amount you had requested. Sorry for any inconvenience you may have in regards to your rental. Please feel free to contact me with any questions. [redacted] Executive Assistant U-Haul of [redacted], [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory to me. The refund was issued and the complaint is fully resolved.
Regards,
[redacted]
July 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our [redacted] regional, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...
concerns at length. They came to an understanding over the reservation and both agreed things could have been different on both sides. Mr. Bohlman issued a refund for the $50 Reservation Guarantee Fee back to Mr. [redacted]’s [redacted] account, which should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Although I'm still unhappy with how my situation was handled, I want to thank you for looking into the matter. In the future, I believe better communication between all parties would provide a much more friendlier and helpful experience. In terms of my complaint, I will consider it resolved, but I hope to see changes in how your company handles customer issues in the future.Again, thank you for inquiring into my problem and addressing it forthright.
Regards,
[redacted]
Hello [redacted],
Although we are an independent U-Haul Dealer, we do not control or have the ability to change any of U-Haul's policies. This customer was directed to U-Hauls representative for the area, [redacted]. His number is [redacted]. Customer issues are handled by him for U-Haul.
We are simply a satellite dispatch and receiving location for U-Haul.
Thank you. Please let me know if I can be of any further assistance.
[redacted]
Move Cheap® Cincinnati Movers
###-###-####
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed are on file and my response is below.
The proposed action by U-Haul does not meet the resolution my wife and I expect. It simply provides U-Haul another opportunity to reach into our pockets since the certificate is only of value if we give them our business again. We refuse to allow U-Haul the opportunity to have us as customers again and despise the tactic of luring us back with a certificate towards furthering their means and putting us in a position where we could be ripped off again. The only resolution is to refund us our money - if in fact we are valued customers this process would not be as difficult as it is being made to be.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $294.03 was issued back to Mr. [redacted]’s [redacted] account on August 25th as requested. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear...
of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted] our Executive Assistant for our [redacted] Office, followed up on the information [redacted] provided. She informed our office she...
contacted [redacted] and advised her she would issue her a refund as promised by credit card in order to avoid extra time to issue a check. [redacted] relayed to Ms. Andia she would call her back but has not, therefore, Ms. Andia went ahead and issued a refund for the $600 back to her credit card she had on file. The refund will post on [redacted]’s next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he has attempted to reach Mr. [redacted] but has been unsuccessful. He relayed he is...
sincerely sorry about the incident they incurred. He mentioned there are 3 emergency doors at the U-Haul storage facility that are not locked and our Traffic Manager lives on sight. He also explained a CSR at our U-Haul Moving and Storage at [redacted] marked Mr. and Mrs. [redacted]’s unit as empty in error and did a move out on their unit. They were moved back into the unit and given a month of free storage for their inconvenience. Mr. [redacted] stated the wrong unit was marked empty, which caused the confusion.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 15, 2014
Revdex.com ID#: 1[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], our President for our Northern Alberta, Saskatchewan and Northwest Territories regional...
office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and they were able to reach an amicable agreement. In addition to the refund for $50 issued on June 10th, a supplemental refund for $135.00 was issued to the same Visa account listed on the contract. The refund should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 8, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer, [redacted]. [redacted] the Traffic Control Manager of [redacted] informed us a total refund of $146.88 and the reservation guarantee of $50.00 were credited to [redacted] card...
today.
The credit should appear on [redacted] next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
U-Haul Executive Assistant
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted], AB Regional Office sent an e-mail to [redacted] apologizing for her recent experience with our company. [redacted] also...
informed [redacted] she was refunding the entire amount of the rental of $90.23 to the credit card on file.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Vernon Rosemin, our Executive Assistant for our Northern Virginia regional office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and offered his apology for the inconvenience he experienced with the reservation. He also advised Mr. [redacted] that he discounted his rate by $50.00.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to be refunded for the full amount for the amount of trouble and terrible customer service I have received from this business. I tried to call the store in question yesterday and could not reach anyone. I spoke with customer service and told them I was not satisfied with how the manager was trying to resolve this issue. I have not heard back as of yet.
Regards,
[redacted]
October 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
I am sorry to hear Ms. [redacted] still express her dissatisfaction with our company. We hope she will take advantage of the Certificates we sent her as we feel they can be of great value to our customers and are valid for two years. Please be assured her information was forwarded to management for all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, followed up on the information [redacted] provided and advised our office [redacted]...
[redacted] was contacted and informed of a refund for the $50 Reservation Guarantee Fee. The refund was issued back to [redacted]’s Master Card account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
[redacted], Hello,I...
have read your concern and I see that you were credited $17.00 to the card used for the rental. I will credit the additional 34 cents to correct to the amount you had requested. Sorry for any inconvenience you may have in regards to your rental. Please feel free to contact me with any questions. [redacted] Executive Assistant U-Haul of [redacted], [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory to me. The refund was issued and the complaint is fully resolved.
Regards,
[redacted]
July 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our [redacted] regional, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...
concerns at length. They came to an understanding over the reservation and both agreed things could have been different on both sides. Mr. Bohlman issued a refund for the $50 Reservation Guarantee Fee back to Mr. [redacted]’s [redacted] account, which should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Although I'm still unhappy with how my situation was handled, I want to thank you for looking into the matter. In the future, I believe better communication between all parties would provide a much more friendlier and helpful experience. In terms of my complaint, I will consider it resolved, but I hope to see changes in how your company handles customer issues in the future.Again, thank you for inquiring into my problem and addressing it forthright.
Regards,
[redacted]
Hello [redacted],
Although we are an independent U-Haul Dealer, we do not control or have the ability to change any of U-Haul's policies. This customer was directed to U-Hauls representative for the area, [redacted]. His number is [redacted]. Customer issues are handled by him for U-Haul.
We are simply a satellite dispatch and receiving location for U-Haul.
Thank you. Please let me know if I can be of any further assistance.
[redacted]
Move Cheap® Cincinnati Movers
###-###-####
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed are on file and my response is below.
The proposed action by U-Haul does not meet the resolution my wife and I expect. It simply provides U-Haul another opportunity to reach into our pockets since the certificate is only of value if we give them our business again. We refuse to allow U-Haul the opportunity to have us as customers again and despise the tactic of luring us back with a certificate towards furthering their means and putting us in a position where we could be ripped off again. The only resolution is to refund us our money - if in fact we are valued customers this process would not be as difficult as it is being made to be.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $294.03 was issued back to Mr. [redacted]’s [redacted] account on August 25th as requested. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear...
of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted] our Executive Assistant for our [redacted] Office, followed up on the information [redacted] provided. She informed our office she...
contacted [redacted] and advised her she would issue her a refund as promised by credit card in order to avoid extra time to issue a check. [redacted] relayed to Ms. Andia she would call her back but has not, therefore, Ms. Andia went ahead and issued a refund for the $600 back to her credit card she had on file. The refund will post on [redacted]’s next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he has attempted to reach Mr. [redacted] but has been unsuccessful. He relayed he is...
sincerely sorry about the incident they incurred. He mentioned there are 3 emergency doors at the U-Haul storage facility that are not locked and our Traffic Manager lives on sight. He also explained a CSR at our U-Haul Moving and Storage at [redacted] marked Mr. and Mrs. [redacted]’s unit as empty in error and did a move out on their unit. They were moved back into the unit and given a month of free storage for their inconvenience. Mr. [redacted] stated the wrong unit was marked empty, which caused the confusion.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 15, 2014
Revdex.com ID#: 1[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.
[redacted], our President for our Northern Alberta, Saskatchewan and Northwest Territories regional...
office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and they were able to reach an amicable agreement. In addition to the refund for $50 issued on June 10th, a supplemental refund for $135.00 was issued to the same Visa account listed on the contract. The refund should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 8, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer, [redacted]. [redacted] the Traffic Control Manager of [redacted] informed us a total refund of $146.88 and the reservation guarantee of $50.00 were credited to [redacted] card...
today.
The credit should appear on [redacted] next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
U-Haul Executive Assistant
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted], AB Regional Office sent an e-mail to [redacted] apologizing for her recent experience with our company. [redacted] also...
informed [redacted] she was refunding the entire amount of the rental of $90.23 to the credit card on file.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International