September 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Utah Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms....
[redacted] and offered his apology for any wrong communications regarding her U-Box transaction. He also explained our shipping guarantee arrival date and agreed to her request for settlement. The refund for $452.50 was issued back to her [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The money ($392) that U-Haul stole from me was returned with assistance of my bank and [redacted], not by the merchant. U-Haul was not cooperative and not very responsive (they left message and didn't return phone calls a few times). Due to provided low performing equipment, we had to spend an unpaid full-working day in transit.
It would be appropriate if U-Haul would compensate me for their unprofessional services and equipment that caused us delays and missed working hours and time spent on the phone with Bank, [redacted], U-Haul trying to resolve the issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 12, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
Our records indicate [redacted] was refunded a total of $100 for the inconveniences she had during her rental. We truly apologize for her recent experience with our company.
Our...
customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
September 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr [redacted], I have been authorized to grant you the reimbursement of $171.00. I will issue to the card I have on record. Sincerely [redacted] EA Uhaul of RI ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 12, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted]. [redacted] in our [redacted], WI Regional Office left a message for [redacted] on 8/6 informing him she would be sending him a $50 VIP Certificate. The certificate can be used...
toward a future rental or purchase on the many products and services U-haul has to offer.
[redacted] was also refunded the $50 reservation guarantee which was credited to his [redacted] Card on 8/5.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
August 15, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your concern for our customer [redacted].
[redacted] in our Yuba City Regional Office informed us she has left several voice messages for [redacted], asking for a call back to discuss her concerns. [redacted] is...
processing a check refund for $75 which is being sent to the address on [redacted]'s Revdex.com file.
We truly apologize for [redacted]'s recent experience with our company.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
July 31, 2014Revdex.com ID#: 10122035U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Please be advised that a file was generated in our Customer Service Department for Mr. and Mrs. [redacted] on May 6, 2014 when we were first made aware of their concerns. On June...
10th a Supervisor with [redacted] Insurance Company advised our office that on May 3rd Mrs. [redacted] reported a tire blow out on the U-Haul trailer and caused her to lose control and hit a guardrail. [redacted] was not purchased and lessee confirmed they received the Users Guide and the Document Holder. A weight ticket from [redacted] showed the weight of the loaded trailer was 4,720 pounds. Maximum gross weight of the trailer is 4,407 pounds. The signed contract states customer agrees they must not exceed the recommended allowed cargo weight of 2,056 pounds. [redacted] has a repair statement from U-Haul showing the wheel was repaired on March 19, 2014. The writing on the wheel was not removed before the trailer was rented out. [redacted] sent out an engineer to look at the trailer. No problems with the wheel were found. The engineer reported the wheel moves freely and the bearings are fine. The Police Report that was done at the time of the incident was reviewed and the officer noted it was his opinion that the trailer tire blew due to the impact with the guardrail and the combined weight of both the towing vehicle and the U-Haul trailer was the reason why the driver of the vehicle was unable to maintain control, causing both to crash into the guardrail. A copy of the Police Report was emailed to [redacted]. The tire and rim were inspected before returned from the service provider and found the tire was flat only and not blown. Most recently [redacted], our Executive Assistant for our [redacted], sent an email to Mr. and [redacted] advising them any further discussion regarding their concerns must be done with [redacted] Insurance Company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Knoxville Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I appreciate your feedback. The picture of the fuel gauge that the location took does show the fuel at 1/2. As a good faith gesture I will issue you the credit for $20.00. Hope this helps. Regards, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.[redacted], our President for our Central [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
addressed their concerns. He relayed we did accomplish as a company to help them complete their move to their destination but not without delay or aggravation and for those reasons, he advised her of a refund for $1,000 as an adjustment on the rental fee. The refund was issued back to their Visa account and should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customers [redacted] and [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. Although Mr. [redacted] states he did...
not receive a contract, Mr. [redacted] relayed we have a signed contract from him. It is the customer’s responsibility to put their vehicle on the towing equipment and make sure their vehicle is secure before towing. If someone at the dealership helped with the loading process, it is still the customer’s responsibility to inspect the vehicle. Mr. [redacted] explained that the dealer in question is now closed, but had no previous claims for damage due to improper hookups. A claims adjuster from RepWest Insurance Company did review the case and determined U-Haul was not at fault. Mr. or Ms. [redacted] may want to have the matter addressed by their insurance company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed the recent comments [redacted] relayed. He informed our office he spoke to [redacted] on or about July 30th and addressed his concerns. [redacted] stated he would like to discuss the situation with his Company President and would call him back with a resolution. He has since left two messages requesting a call back but has not received a return call. [redacted] went ahead and issued a refund for $50 in the interest of customer good faith in the hopes to keep [redacted] as a U-Haul customer. The refund was issued back to his [redacted] account and should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Todd Ferriera, our President for our Fresno regional office, followed up on the information Ms. [redacted] provided. He has attempted to speak to Ms. [redacted] and is currently...
waiting for a return call. After researching her rental, he agreed she is due back a refund on the rental as she did not complete her move. A refund for $59.14 was issued back to her [redacted] account and should post on her next credit card statement for the remaining charges on her contract. As we value Ms. [redacted] as a customer, we hope she will take advantage of the $40 VIP Certificate previously issued to her.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Traffic Manager for our [redacted], followed up on the information [redacted] provided and sent him the following email in response:
[redacted], My name is...
[redacted] with the [redacted] regional office. I also left you a voicemail to clarify the card numbers on file. I will email over what I have so far which can also be seen on your [redacted] using your reservation number [redacted] and your last name. If this is not sufficient please let me know. I do apologize for the confusion as we thought you already received your receipts. My email address is [redacted] and my phone number is [redacted]. Thank you, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the original reservation document and researched the credit card number listed. He...
verified no charges were applied. Mr. [redacted] contacted Mr. [redacted] and offered his apology as well as let him know he would be speaking to our dealer to ensure proper procedures are being followed locally. He also provided his cell phone number in case any charges appeared on his credit card in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They don't see the connections between the transmission cooler and a break controller! My next question is how the access the radiator to mount the cooler? definitely underneath. The damage did not take place in U-Haul parking lot, most likely the damage was done in U-Haul shop where the transmission cooler was mounted. I think my mistake was that I should not pick up the car that night, but I did it because this is the only car that my wife and kids needed next day. The customer service explained to me that is not a problem and they will take care of that in 2-3 business days. As you can see the way how they handled the case is in there advantage not in mine.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 31, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Northern Louisiana Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr. [redacted], I was sorry to hear about your trouble with the return of your trailer. After reviewing the notes from your file my Area Manager did try to call but at the time there were no notes showing the phone number was incorrect. Since he could not reach you he took your word and had the overtime note amount removed from the rental so you would not be charged again. I did speak to him and asked that in the event that this would happen again to send our customers an email if they could not be reached. Also, he has spent some extra time with the location to train them on how to check their lot for after hours returns daily so this will not happen again to you or any other customer. Thank you for taking the time to let me know about the situation. If you ever need our services again you can call me directly. I would be happy to help you in any way. Thank you, [redacted] President U-Haul Co. of Louisiana ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With all of my customer service issues I do not feel uncomfortable nor do I want to conduct business with Uhaul again I have cancelled my storage facility with them and will not utilize them for any future business. This has been a very displeasing situation and having a credit with Uhaul is useless. I expressed this in my initial complaint and to Uhaul prior to filing with The Revdex.com
Regards,
[redacted]
September 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Utah Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms....
[redacted] and offered his apology for any wrong communications regarding her U-Box transaction. He also explained our shipping guarantee arrival date and agreed to her request for settlement. The refund for $452.50 was issued back to her [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The money ($392) that U-Haul stole from me was returned with assistance of my bank and [redacted], not by the merchant. U-Haul was not cooperative and not very responsive (they left message and didn't return phone calls a few times). Due to provided low performing equipment, we had to spend an unpaid full-working day in transit.
It would be appropriate if U-Haul would compensate me for their unprofessional services and equipment that caused us delays and missed working hours and time spent on the phone with Bank, [redacted], U-Haul trying to resolve the issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 12, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted].
Our records indicate [redacted] was refunded a total of $100 for the inconveniences she had during her rental. We truly apologize for her recent experience with our company.
Our...
customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
September 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr [redacted], I have been authorized to grant you the reimbursement of $171.00. I will issue to the card I have on record. Sincerely [redacted] EA Uhaul of RI ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 12, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted]. [redacted] in our [redacted], WI Regional Office left a message for [redacted] on 8/6 informing him she would be sending him a $50 VIP Certificate. The certificate can be used...
toward a future rental or purchase on the many products and services U-haul has to offer.
[redacted] was also refunded the $50 reservation guarantee which was credited to his [redacted] Card on 8/5.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
August 15, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your concern for our customer [redacted].
[redacted] in our Yuba City Regional Office informed us she has left several voice messages for [redacted], asking for a call back to discuss her concerns. [redacted] is...
processing a check refund for $75 which is being sent to the address on [redacted]'s Revdex.com file.
We truly apologize for [redacted]'s recent experience with our company.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
July 31, 2014Revdex.com ID#: 10122035U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Please be advised that a file was generated in our Customer Service Department for Mr. and Mrs. [redacted] on May 6, 2014 when we were first made aware of their concerns. On June...
10th a Supervisor with [redacted] Insurance Company advised our office that on May 3rd Mrs. [redacted] reported a tire blow out on the U-Haul trailer and caused her to lose control and hit a guardrail. [redacted] was not purchased and lessee confirmed they received the Users Guide and the Document Holder. A weight ticket from [redacted] showed the weight of the loaded trailer was 4,720 pounds. Maximum gross weight of the trailer is 4,407 pounds. The signed contract states customer agrees they must not exceed the recommended allowed cargo weight of 2,056 pounds. [redacted] has a repair statement from U-Haul showing the wheel was repaired on March 19, 2014. The writing on the wheel was not removed before the trailer was rented out. [redacted] sent out an engineer to look at the trailer. No problems with the wheel were found. The engineer reported the wheel moves freely and the bearings are fine. The Police Report that was done at the time of the incident was reviewed and the officer noted it was his opinion that the trailer tire blew due to the impact with the guardrail and the combined weight of both the towing vehicle and the U-Haul trailer was the reason why the driver of the vehicle was unable to maintain control, causing both to crash into the guardrail. A copy of the Police Report was emailed to [redacted]. The tire and rim were inspected before returned from the service provider and found the tire was flat only and not blown. Most recently [redacted], our Executive Assistant for our [redacted], sent an email to Mr. and [redacted] advising them any further discussion regarding their concerns must be done with [redacted] Insurance Company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Knoxville Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I appreciate your feedback. The picture of the fuel gauge that the location took does show the fuel at 1/2. As a good faith gesture I will issue you the credit for $20.00. Hope this helps. Regards, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.[redacted], our President for our Central [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
addressed their concerns. He relayed we did accomplish as a company to help them complete their move to their destination but not without delay or aggravation and for those reasons, he advised her of a refund for $1,000 as an adjustment on the rental fee. The refund was issued back to their Visa account and should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customers [redacted] and [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. Although Mr. [redacted] states he did...
not receive a contract, Mr. [redacted] relayed we have a signed contract from him. It is the customer’s responsibility to put their vehicle on the towing equipment and make sure their vehicle is secure before towing. If someone at the dealership helped with the loading process, it is still the customer’s responsibility to inspect the vehicle. Mr. [redacted] explained that the dealer in question is now closed, but had no previous claims for damage due to improper hookups. A claims adjuster from RepWest Insurance Company did review the case and determined U-Haul was not at fault. Mr. or Ms. [redacted] may want to have the matter addressed by their insurance company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed the recent comments [redacted] relayed. He informed our office he spoke to [redacted] on or about July 30th and addressed his concerns. [redacted] stated he would like to discuss the situation with his Company President and would call him back with a resolution. He has since left two messages requesting a call back but has not received a return call. [redacted] went ahead and issued a refund for $50 in the interest of customer good faith in the hopes to keep [redacted] as a U-Haul customer. The refund was issued back to his [redacted] account and should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Todd Ferriera, our President for our Fresno regional office, followed up on the information Ms. [redacted] provided. He has attempted to speak to Ms. [redacted] and is currently...
waiting for a return call. After researching her rental, he agreed she is due back a refund on the rental as she did not complete her move. A refund for $59.14 was issued back to her [redacted] account and should post on her next credit card statement for the remaining charges on her contract. As we value Ms. [redacted] as a customer, we hope she will take advantage of the $40 VIP Certificate previously issued to her.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Traffic Manager for our [redacted], followed up on the information [redacted] provided and sent him the following email in response:
[redacted], My name is...
[redacted] with the [redacted] regional office. I also left you a voicemail to clarify the card numbers on file. I will email over what I have so far which can also be seen on your [redacted] using your reservation number [redacted] and your last name. If this is not sufficient please let me know. I do apologize for the confusion as we thought you already received your receipts. My email address is [redacted] and my phone number is [redacted]. Thank you, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the original reservation document and researched the credit card number listed. He...
verified no charges were applied. Mr. [redacted] contacted Mr. [redacted] and offered his apology as well as let him know he would be speaking to our dealer to ensure proper procedures are being followed locally. He also provided his cell phone number in case any charges appeared on his credit card in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They don't see the connections between the transmission cooler and a break controller! My next question is how the access the radiator to mount the cooler? definitely underneath. The damage did not take place in U-Haul parking lot, most likely the damage was done in U-Haul shop where the transmission cooler was mounted. I think my mistake was that I should not pick up the car that night, but I did it because this is the only car that my wife and kids needed next day. The customer service explained to me that is not a problem and they will take care of that in 2-3 business days. As you can see the way how they handled the case is in there advantage not in mine.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 31, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Northern Louisiana Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Mr. [redacted], I was sorry to hear about your trouble with the return of your trailer. After reviewing the notes from your file my Area Manager did try to call but at the time there were no notes showing the phone number was incorrect. Since he could not reach you he took your word and had the overtime note amount removed from the rental so you would not be charged again. I did speak to him and asked that in the event that this would happen again to send our customers an email if they could not be reached. Also, he has spent some extra time with the location to train them on how to check their lot for after hours returns daily so this will not happen again to you or any other customer. Thank you for taking the time to let me know about the situation. If you ever need our services again you can call me directly. I would be happy to help you in any way. Thank you, [redacted] President U-Haul Co. of Louisiana ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With all of my customer service issues I do not feel uncomfortable nor do I want to conduct business with Uhaul again I have cancelled my storage facility with them and will not utilize them for any future business. This has been a very displeasing situation and having a credit with Uhaul is useless. I expressed this in my initial complaint and to Uhaul prior to filing with The Revdex.com
Regards,
[redacted]