Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She explained Ms. [redacted] contacted us to report an issue with the U-Haul truck when she was unloading her truck at...
her destination after driving over 3,200 kilometers. Ms. [redacted] was given a rate discount to drop the truck in [redacted], which saved her over $1,000. The truck she rented was inspected and found no repairs needed. However, in the interest of customer good faith, Ms. [redacted] agreed to waive the wrong destination charge. Our Collections Department will cancel the Promissory Note.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U Haul only paid $843 of the $893 that was agreed upon over phone when this first occurred and per their response back. I have attached a copy of he receipt that was provided to us. I only received one email with a certificate number for $300 to be used for moving help (attached email) that was all used to help with this move. I had to coordinate all the moving help after several attempts and promises that u haul would do this for me. I have not been reimbursed (non-certificate) for the one day shipment of my key totaling $24.18. I have also not been reimbursed for the items I had to purchase due to my missing UBox and then delayed retrieval of my UBox totaling $400.
I would like to still be reimbursed for a total remaining balance of $473.18.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Uhaul did send out a cheque for the full amount and I have recieved it. I am happy to have my money back, however proper steps should be followed to assure this never happens to anyone else. It was a nightmare to deal with them. I consider this resoled.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and issued him a full refund. She also offered to give him a free...
rental, however Mr. [redacted] relayed he had already completed his move.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]7
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Central Indiana Regional Office, followed up on the information Mr. [redacted] provided. She informed our office the shop that did...
the repair to the wiring found there was a bad module and had nothing to do with the work U-Haul performed. [redacted] stated he felt they have been more than fair and will not approve any further refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID#:[redacted] U-Haul Ref#:[redacted] Thank you for your concern for our customer [redacted]. [redacted], our Executive Assistant for our[redacted] regional office, followed up on the information [redacted] provided and sent him the following email in response:
[redacted]...
[redacted]: I would like to apologize for the reservation issue that you encountered. We do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and location. The reservation guarantee was put in place to give some compensation to our customers if we are unable to come to an agreeable time/location etc. I have reviewed the file and I do agree that you are absolutely due a 50.00 Reservation Guarantee payment. I have issued a check request in the amount of 50.00 which will be mailed directly to you. Again, my apologies.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
July 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our [redacted] regional office located in [redacted], followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Dear [redacted], I am sorry for the problems that you had with your reservation on the holiday and customer service that you received. As a one time customer service we will issue the $50 guarantee. Thank you
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM of our U-Haul of [redacted] located in [redacted], followed up on the information Ms. [redacted] provided. He informed our office he left a message requesting a callback to find out when she would like her U-Box delivered...
and what location. He hopes to hear from her soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
August 18, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and her son, [redacted], whose name appears on the rental agreement.[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs. [redacted]...
provided. He informed our office the U-Haul equipment was driven several thousand miles before the tire blow out. He relayed we don’t know the road conditions during travel. As far as the repair shop that was dispatched, further research will be done to address the information Mrs. [redacted] provided. A refund for $200 was issued as an adjustment on their rental. The refund was issued back to their [redacted] account and should post on their next credit card statement.As we value Mr. [redacted] and his mother as customers, we sent them a $200 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s bank was contacted on her behalf to request the bank charges be reversed. Her bank...
relayed they would reverse the charges, however, they would need to hear from Ms. [redacted] direct. Mr. [redacted] explained the extra day charge was a valid charge. A refund was issued in the interest of customer good faith although we were not able to find the person she states she spoke to in Customer Service that provided an extension on her contract. Contract extensions are normally noted electronically in the contract notes. No further refunds or adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted] our President for our [redacted] Office, followed up on the information [redacted] provided. He informed our office the extra days were refunded in...
the amount of $99.43 back to [redacted]’s [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Constance Turner, our Storage Manager for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in...
response:[redacted] I tried reaching you earlier at the phone number you provided as contact. I received an email in regards to a concern that you have with a storage account at U-Haul Moving & Storage of [redacted]. I reviewed your account and I did notice that you placed an order for an 8x6x6 using on July 28, 2014. We regret and understand that you were upset with the requested sized not being available. It's unfortunate that this occurred, however we did accommodate you with a unit(8x8x6), which is 2 feet greater in width and greater in cost. I understand that you are seeking resolution to accommodate what you originally agreed upon. At this time there are no units available at [redacted] in the amount of $84.95 for an 8x6x6. Once a unit becomes available, I can arrange a date movers of your choice from [redacted] to move your items out of the current unit into an 8x6x6 storage space. The amount of the unit that you are currently occupying can not and will not be reduce to the unit size that you originally requested. If you wish to continue occupying the current space the rate will be $144.95 until further notice. Due to the miscommunication, we can grant an additional month free for unit 147. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr.**.
[redacted], our Executive Assistant for our Central Alabama Regional Office, followed up on the information Mr. ** provided. He informed our office a refund for $15 was issued back to Mr. [redacted]s Discover account as an adjustment on his rental. The...
refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 25, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she contacted...
[redacted] and addressed her concerns. She also offered her apology for the frustration she experienced and asked [redacted] to call her directly with any additional issues.
As we value [redacted] as a customer, we sent her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $16.95 was...
issued to Ms. [redacted] as requested along with an additional $50 as an adjustment. The refund should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have pictures of the shared storage unit(s) clearly showing the breach of security from where the theft occurred as well I have a police report which includes the transaction slip for the stolen music (209 compact discs) bought by a local music store. These items are on my cell phone. I can forward them tomorrow as tomorrow I re-new my plan.
I am sorry for any delay but again I am physically disabled and have had to pull the remaining compact discs from storage to itemize my lose. This is not entirely finished as even trying to run down some titles is proving impossible. The inconvenience to me is overwhelming and quite painful, in many ways, having to start school in just over a week as well surgery coming up.
Again, my trust has been broken trusting Uhaul with my valuable and collectible items. As it appears you , as a customer, can NOT even insure against this kind of robbery, the theft of your items simply removed from your storage from over the shared wall of adjacent storage unit. There has to be "forced entry" according to Uhaul's insurance company. This does not seem right and allows for this type of activity or theft.
?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and discussed her concerns. A refund for the Auto Transport in the amount of $84.53 was issued back to [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Mr. [redacted] provided. She informed our office she issued Mr. [redacted] a refund for $5 as requested back to his [redacted] account. The refund should...
post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She explained Ms. [redacted] contacted us to report an issue with the U-Haul truck when she was unloading her truck at...
her destination after driving over 3,200 kilometers. Ms. [redacted] was given a rate discount to drop the truck in [redacted], which saved her over $1,000. The truck she rented was inspected and found no repairs needed. However, in the interest of customer good faith, Ms. [redacted] agreed to waive the wrong destination charge. Our Collections Department will cancel the Promissory Note.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U Haul only paid $843 of the $893 that was agreed upon over phone when this first occurred and per their response back. I have attached a copy of he receipt that was provided to us. I only received one email with a certificate number for $300 to be used for moving help (attached email) that was all used to help with this move. I had to coordinate all the moving help after several attempts and promises that u haul would do this for me. I have not been reimbursed (non-certificate) for the one day shipment of my key totaling $24.18. I have also not been reimbursed for the items I had to purchase due to my missing UBox and then delayed retrieval of my UBox totaling $400.
I would like to still be reimbursed for a total remaining balance of $473.18.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Uhaul did send out a cheque for the full amount and I have recieved it. I am happy to have my money back, however proper steps should be followed to assure this never happens to anyone else. It was a nightmare to deal with them. I consider this resoled.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and issued him a full refund. She also offered to give him a free...
rental, however Mr. [redacted] relayed he had already completed his move.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]7
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Central Indiana Regional Office, followed up on the information Mr. [redacted] provided. She informed our office the shop that did...
the repair to the wiring found there was a bad module and had nothing to do with the work U-Haul performed. [redacted] stated he felt they have been more than fair and will not approve any further refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID#:[redacted] U-Haul Ref#:[redacted] Thank you for your concern for our customer [redacted]. [redacted], our Executive Assistant for our[redacted] regional office, followed up on the information [redacted] provided and sent him the following email in response:
[redacted]...
[redacted]: I would like to apologize for the reservation issue that you encountered. We do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and location. The reservation guarantee was put in place to give some compensation to our customers if we are unable to come to an agreeable time/location etc. I have reviewed the file and I do agree that you are absolutely due a 50.00 Reservation Guarantee payment. I have issued a check request in the amount of 50.00 which will be mailed directly to you. Again, my apologies.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
July 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our [redacted] regional office located in [redacted], followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Dear [redacted], I am sorry for the problems that you had with your reservation on the holiday and customer service that you received. As a one time customer service we will issue the $50 guarantee. Thank you
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM of our U-Haul of [redacted] located in [redacted], followed up on the information Ms. [redacted] provided. He informed our office he left a message requesting a callback to find out when she would like her U-Box delivered...
and what location. He hopes to hear from her soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
August 18, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and her son, [redacted], whose name appears on the rental agreement.[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs. [redacted]...
provided. He informed our office the U-Haul equipment was driven several thousand miles before the tire blow out. He relayed we don’t know the road conditions during travel. As far as the repair shop that was dispatched, further research will be done to address the information Mrs. [redacted] provided. A refund for $200 was issued as an adjustment on their rental. The refund was issued back to their [redacted] account and should post on their next credit card statement.As we value Mr. [redacted] and his mother as customers, we sent them a $200 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s bank was contacted on her behalf to request the bank charges be reversed. Her bank...
relayed they would reverse the charges, however, they would need to hear from Ms. [redacted] direct. Mr. [redacted] explained the extra day charge was a valid charge. A refund was issued in the interest of customer good faith although we were not able to find the person she states she spoke to in Customer Service that provided an extension on her contract. Contract extensions are normally noted electronically in the contract notes. No further refunds or adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted] our President for our [redacted] Office, followed up on the information [redacted] provided. He informed our office the extra days were refunded in...
the amount of $99.43 back to [redacted]’s [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Constance Turner, our Storage Manager for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in...
response:[redacted] I tried reaching you earlier at the phone number you provided as contact. I received an email in regards to a concern that you have with a storage account at U-Haul Moving & Storage of [redacted]. I reviewed your account and I did notice that you placed an order for an 8x6x6 using on July 28, 2014. We regret and understand that you were upset with the requested sized not being available. It's unfortunate that this occurred, however we did accommodate you with a unit(8x8x6), which is 2 feet greater in width and greater in cost. I understand that you are seeking resolution to accommodate what you originally agreed upon. At this time there are no units available at [redacted] in the amount of $84.95 for an 8x6x6. Once a unit becomes available, I can arrange a date movers of your choice from [redacted] to move your items out of the current unit into an 8x6x6 storage space. The amount of the unit that you are currently occupying can not and will not be reduce to the unit size that you originally requested. If you wish to continue occupying the current space the rate will be $144.95 until further notice. Due to the miscommunication, we can grant an additional month free for unit 147. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr.**.
[redacted], our Executive Assistant for our Central Alabama Regional Office, followed up on the information Mr. ** provided. He informed our office a refund for $15 was issued back to Mr. [redacted]s Discover account as an adjustment on his rental. The...
refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 25, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she contacted...
[redacted] and addressed her concerns. She also offered her apology for the frustration she experienced and asked [redacted] to call her directly with any additional issues.
As we value [redacted] as a customer, we sent her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $16.95 was...
issued to Ms. [redacted] as requested along with an additional $50 as an adjustment. The refund should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have pictures of the shared storage unit(s) clearly showing the breach of security from where the theft occurred as well I have a police report which includes the transaction slip for the stolen music (209 compact discs) bought by a local music store. These items are on my cell phone. I can forward them tomorrow as tomorrow I re-new my plan.
I am sorry for any delay but again I am physically disabled and have had to pull the remaining compact discs from storage to itemize my lose. This is not entirely finished as even trying to run down some titles is proving impossible. The inconvenience to me is overwhelming and quite painful, in many ways, having to start school in just over a week as well surgery coming up.
Again, my trust has been broken trusting Uhaul with my valuable and collectible items. As it appears you , as a customer, can NOT even insure against this kind of robbery, the theft of your items simply removed from your storage from over the shared wall of adjacent storage unit. There has to be "forced entry" according to Uhaul's insurance company. This does not seem right and allows for this type of activity or theft.
?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and discussed her concerns. A refund for the Auto Transport in the amount of $84.53 was issued back to [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Mr. [redacted] provided. She informed our office she issued Mr. [redacted] a refund for $5 as requested back to his [redacted] account. The refund should...
post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International