September 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] our GM for our U-Haul Moving and Storage of Haltom City, reviewed the recent comments from Mr. [redacted]. He informed our office he was sorry for the breakdown in communication, however, he will call Mr. [redacted] to resolve his concerns. He will assure Mr. [redacted] he will get two months of free storage.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If that was the case, then when I showed my receipt to the manager, she could have said that and saved everyone a lot of hassle, instead she was rude, argumentative, and unprofessional. She said she charged me because she asked me if I wanted it and that I agreed to it, and she wasn't going to remove it no matter what. I explained that I had declined it on my reservation, but she wouldn't listen. She was actually in the middle of arguing with a different customer at the same time, refusing to let him rent a truck. So if she lied about my fees, and she also lied about the time we needed to return the truck. So if it's the case that I was never charged, then Uhaul needs to take responsibility for the ignorant, unprofessional general managers they choose to hire and she needs to be severely reprimanded for treating customers with such abhorrent disregard. I've never been treated so rudely in my life, and it was this disrespect that initiated my complaint about a trivial fee.
Regards,
[redacted]
July 7, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter...
offering her apology for the inconvenience he experienced and also advised him of a refund for $20 that she issued back to his [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our [redacted] regional office, followed up on the information Mr. ** provided. He informed our office he was not able to leave a message for Mr. [redacted]...
due to his voice mail not being set up, but he did issue a refund for $50 to Mr. [redacted] as requested. Mr. [redacted] should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], a Claims Agent for [redacted], reviewed the information [redacted] recently provided. He informed our office [redacted] sent the requested documents to [redacted] on July 17th and they are currently under review to determine what transpired in this incident. He went on to explain that the towing hitch was pulled out of the frame of their 1998 Oldsmobile Silouette minivan while pulling a 16-foot trailer, which is owned by [redacted]. A review of the towing capacity and load capacity of the vehicle is being done. [redacted] mentioned [redacted] does demolition work and puts heavy loads on her trailer. He added that once all documents are viewed, a decision will be made and [redacted] will we notified.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told to pick up a 20ft truck and a 6 ft trailer the night before our scheduled reservation. Once again, I reserved a 26 ft truck, well in advance, did not receive it, yet am still expected to pay for it. I was told a 26 ft truck was not available at my preferred location of Granby, CO on my scheduled reservation date of August 31, 2014 and there was not one available at any nearby location as well. Considering UHUAL gave me less than 24 hours notice that they could not meet my reservation, I had no other choice but to use the 20ft truck and 6 ft trailer and make multiple trips instead of one trip which is 125 miles one way. We were now stuck driving an extra 250 miles due to this huge inconvience. But to make matters worse, there was in fact a 26 ft truck at the Granby uhual location and was available on my scheduled reservation date of 8/31/2014. I did call the location and verified the 26 ft truck was there and available that day. I was never contacted by uhual. I did contact uhual myself via phone and their [redacted] page and never got a call back. This is an obvious bait and switch tactic and I would like my money back.
Regards,
[redacted]
August 27, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him of a...
refund for $108.28 back to his [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. and Mrs. [redacted] provided. She informed our office she contacted Mr. and Mrs. [redacted] and issued them a refund for the hitch in the...
amount of $257.02. The refund was issued back to their [redacted] account and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted], our Executive Assistant for our [redacted] Office, reviewed the recent information [redacted] provided. She informed our office [redacted] is sending his receipts in for reimbursement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted by our...
Center GM. Mr. [redacted] relayed he went to our [redacted] U-Haul location and was able to get the repairs done to his vehicle.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] did call me however, they only credited my account for 19.95 and not 37.05. I spoke to him countless times and even sent him a copy of the bank statement. They took 37.05 off of the card and that's what I want credited back to my account. Honestly, I should get everything back due to the fact of their unprofessionalism and disgusting customer service and lazy employees. I will never do business with them again and neither will my friends or family. The fact that this situation is still not resolved and it's been over a month is ridiculous.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted]...
and left a message offering her apology for any inconvenience he has experienced and also explained his box order has been ready for pick up since July 2nd. She provided the store hours and her telephone number if he had other concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted] Office informed us she has left two voice messages for [redacted] asking her to call to further discuss her concerns. These voice messages were left on August 9th and 11th.
[redacted] can be reached at [redacted] or [redacted] .
Thank you again for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
August 12, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your concern for our customer [redacted] [redacted]
[redacted] the Executive Assistant in our Albany, NY Regional Office sent an e-mail to Mr. [redacted] on 8/7. Mr. [redacted] informed Mr. [redacted] he was crediting the requested amount...
of $23.40 to the [redacted] used for the rental. The credit should appear on Mr. Konkur's next credit card statement.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted], reviewed the recent comments from Mr. [redacted]. She advised our office their decision in the matter remains the same. No further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] on July 17th regarding her reservation. Ms. [redacted] relayed her...
preferred pick up location was just down the street from her. Ms. [redacted] offered an upgrade to a larger truck at no extra charge, which Ms. [redacted] agreed to and did in fact pick up on July 18th to complete her move. Ms. [redacted] assured our office she would address the information Ms. [redacted] provided with all involved to ensure proper reservation procedures are being followed locally.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted] Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] had two opportunities to come into our storage center and obtain her items out of the...
storage unit. She was a no show both times. Mr. Langford stated he would personally make sure her things are out of her unit by October 5th to prevent another months charge on rent. However, a refund will not be issued due to the fact she never emptied her unit.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] Regional Office, reviewed the recent information Mr. [redacted] provided. She informed our office she sent him an email explaining U-Haul granted an additional rental valued at $982 to complete his move and no further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] our GM for our U-Haul Moving and Storage of Haltom City, reviewed the recent comments from Mr. [redacted]. He informed our office he was sorry for the breakdown in communication, however, he will call Mr. [redacted] to resolve his concerns. He will assure Mr. [redacted] he will get two months of free storage.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If that was the case, then when I showed my receipt to the manager, she could have said that and saved everyone a lot of hassle, instead she was rude, argumentative, and unprofessional. She said she charged me because she asked me if I wanted it and that I agreed to it, and she wasn't going to remove it no matter what. I explained that I had declined it on my reservation, but she wouldn't listen. She was actually in the middle of arguing with a different customer at the same time, refusing to let him rent a truck. So if she lied about my fees, and she also lied about the time we needed to return the truck. So if it's the case that I was never charged, then Uhaul needs to take responsibility for the ignorant, unprofessional general managers they choose to hire and she needs to be severely reprimanded for treating customers with such abhorrent disregard. I've never been treated so rudely in my life, and it was this disrespect that initiated my complaint about a trivial fee.
Regards,
[redacted]
July 7, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter...
offering her apology for the inconvenience he experienced and also advised him of a refund for $20 that she issued back to his [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our [redacted] regional office, followed up on the information Mr. ** provided. He informed our office he was not able to leave a message for Mr. [redacted]...
due to his voice mail not being set up, but he did issue a refund for $50 to Mr. [redacted] as requested. Mr. [redacted] should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], a Claims Agent for [redacted], reviewed the information [redacted] recently provided. He informed our office [redacted] sent the requested documents to [redacted] on July 17th and they are currently under review to determine what transpired in this incident. He went on to explain that the towing hitch was pulled out of the frame of their 1998 Oldsmobile Silouette minivan while pulling a 16-foot trailer, which is owned by [redacted]. A review of the towing capacity and load capacity of the vehicle is being done. [redacted] mentioned [redacted] does demolition work and puts heavy loads on her trailer. He added that once all documents are viewed, a decision will be made and [redacted] will we notified.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told to pick up a 20ft truck and a 6 ft trailer the night before our scheduled reservation. Once again, I reserved a 26 ft truck, well in advance, did not receive it, yet am still expected to pay for it. I was told a 26 ft truck was not available at my preferred location of Granby, CO on my scheduled reservation date of August 31, 2014 and there was not one available at any nearby location as well. Considering UHUAL gave me less than 24 hours notice that they could not meet my reservation, I had no other choice but to use the 20ft truck and 6 ft trailer and make multiple trips instead of one trip which is 125 miles one way. We were now stuck driving an extra 250 miles due to this huge inconvience. But to make matters worse, there was in fact a 26 ft truck at the Granby uhual location and was available on my scheduled reservation date of 8/31/2014. I did call the location and verified the 26 ft truck was there and available that day. I was never contacted by uhual. I did contact uhual myself via phone and their [redacted] page and never got a call back. This is an obvious bait and switch tactic and I would like my money back.
Regards,
[redacted]
August 27, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him of a...
refund for $108.28 back to his [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. and Mrs. [redacted] provided. She informed our office she contacted Mr. and Mrs. [redacted] and issued them a refund for the hitch in the...
amount of $257.02. The refund was issued back to their [redacted] account and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 4, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted], our Executive Assistant for our [redacted] Office, reviewed the recent information [redacted] provided. She informed our office [redacted] is sending his receipts in for reimbursement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted by our...
Center GM. Mr. [redacted] relayed he went to our [redacted] U-Haul location and was able to get the repairs done to his vehicle.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] did call me however, they only credited my account for 19.95 and not 37.05. I spoke to him countless times and even sent him a copy of the bank statement. They took 37.05 off of the card and that's what I want credited back to my account. Honestly, I should get everything back due to the fact of their unprofessionalism and disgusting customer service and lazy employees. I will never do business with them again and neither will my friends or family. The fact that this situation is still not resolved and it's been over a month is ridiculous.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted]...
and left a message offering her apology for any inconvenience he has experienced and also explained his box order has been ready for pick up since July 2nd. She provided the store hours and her telephone number if he had other concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted] Office informed us she has left two voice messages for [redacted] asking her to call to further discuss her concerns. These voice messages were left on August 9th and 11th.
[redacted] can be reached at [redacted] or [redacted] .
Thank you again for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-haul International
August 12, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your concern for our customer [redacted] [redacted]
[redacted] the Executive Assistant in our Albany, NY Regional Office sent an e-mail to Mr. [redacted] on 8/7. Mr. [redacted] informed Mr. [redacted] he was crediting the requested amount...
of $23.40 to the [redacted] used for the rental. The credit should appear on Mr. Konkur's next credit card statement.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted], reviewed the recent comments from Mr. [redacted]. She advised our office their decision in the matter remains the same. No further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] on July 17th regarding her reservation. Ms. [redacted] relayed her...
preferred pick up location was just down the street from her. Ms. [redacted] offered an upgrade to a larger truck at no extra charge, which Ms. [redacted] agreed to and did in fact pick up on July 18th to complete her move. Ms. [redacted] assured our office she would address the information Ms. [redacted] provided with all involved to ensure proper reservation procedures are being followed locally.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted] Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] had two opportunities to come into our storage center and obtain her items out of the...
storage unit. She was a no show both times. Mr. Langford stated he would personally make sure her things are out of her unit by October 5th to prevent another months charge on rent. However, a refund will not be issued due to the fact she never emptied her unit.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] Regional Office, reviewed the recent information Mr. [redacted] provided. She informed our office she sent him an email explaining U-Haul granted an additional rental valued at $982 to complete his move and no further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International