Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Northwest Dallas Regional Office followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and offered her apology for the inconvenience he experienced and...
advised him of a refund for $124.30 as requested. The refund was issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted] Thank you for your concern for our custome[redacted].
[redacted] the Executive Assistant in our Colorado Regional Office offered this response:
I have made my third attempt to contact Ms. [redacted] to resolve this...
matter with no response. As soon as she calls back this will be resolved.! called on the 4th, 5th and 9th. I need copies of the expenses she wants reimbursed such as motel, etc......I've left her a message with this information.
[redacted] can be reached at ###-###-#### or ###-###-####.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Paula Fontaine
Executive Assistant
U-haul International
September 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Utah Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted]...
explaining the charges each charge on her rental contract. Ms. [redacted] was not charged for Safemove protection.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the UHaul office on Monday, September 8th and left a message with the office (receptionist) for [redacted]. The receptionist indicated [redacted] was briefly out of the office but would be back in that day. I left my wife's cell phone [redacted] and asked for her to please call back. Per her and [redacted] written response, I wanted to discuss and ask how on earth it would have been our fault to break a hitch. I have received no call back as of Saturday, September 13th.
Regards,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Traffic Manager for our [redacted] located in [redacted], followed up on the information [redacted]. She informed our office, in addition to a refund for...
$100 for the 2 day delay in the delivery of [redacted]’s U-Box, a refund for $175 as an adjustment has also been issued to [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 30, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] regional office, followed up on the information [redacted] provided. He removed the 24-hour access off [redacted]’s storage unit when it...
was found [redacted] continued to sleep and hang out at the U-Haul location. [redacted] also would return to the U-Haul storage location to use the electrical outlets to charge his phone. Our employees felt threatened and unsafe while he was on the property. [redacted] has used foul language and threatened [redacted] with bodily harm. A refund is not warranted in this situation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Firstly, this is a U-Haul complaint and needs to be addressed with U-Haul.
Secondly, when the truck was dispatched, it was on 5/8 of a tank. The truck was returned on 1/2 of a tank...or 1/8 of a tank short of the dispatched fuel level . We spoke to the customer who assured us she put...
5 gallons of gas in the tank, however that wasn't enough. They drove the vehicle 59 miles. Based on 8 miles per gallon, they would have needed 7.5 - 8 gallons in order to return the vehicle on 5/8 which they they were charged for appropriately in the amount of $21.00 according to their contract.
There will be no reimbursement of $21.00 because the customer failed to return the truck on the appropriate fuel level of 5/8.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you very much to [redacted] at U-Haul for resolving this matter for me. And to the Revdex.com for your assistance in getting this resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After several phone calls speaking with U-Haul staff I finally spoke with someone who made the 10ft truck deal with me, they basically said that there was nothing else that they could do and I either take it or leave it. They were not prepared to compensate me for the gas needed to get me to [redacted], the additional apartment rental I'm out for storing our left over furniture, the nights accommodation I missed or the flight to get me back home.
Yes I now have my items here in [redacted], but due to no fault of my own, I'm also out more than $1000, not an ideal situation for someone who has moved to a new state to start fresh, this has been a nightmare, it's eaten into my reserve savings and I don't think it's good enough.
I keep going back to their Reservation GUARANTEE that says "U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation" - on this count they did not keep their GUARANTEE, they are in breach of it and they need to make this right.
Speaking to them is like banging your head into a brick wall, I very carefully sent them a detailed account of what happened and what I wanted to resolve it, however during the several phone calls from them it was very clear that they had not even bothered to read the details of the situation as I had to explain everything from the start, to every person I spoke with, which is very frustrating.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Charlotte Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] advising him of a refund for the $50 Reservation Guarantee Fee...
he issued to his [redacted] account on August 6, 2014. If Mr. [redacted] has further concerns, he can contact Mr. [redacted] to discuss.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credits are not what caused my account to overdraft. I had enough money in my account, without receiving any credits, to cover all my charges. This is shown on the paperwork provided both to the company and attachment with the Revdex.com. The problem that caused the overdraft was that the company over credited the account and then processed a 4th debit instead of cancelling the incorrect credit. Debits are taken immediately out of a bank account and credits take 3-5 business days. That is what caused the overdraft, a 4th month being withdrawn from my account. When I spoke to the woman doing the credit she said that she would cancel the incorrect credit. She did not do that but instead just charged the account for a 4th payment without waiting for the credits to post to my account or informing that she was doing so.
Also, a large part of the problem is that, with a timely return phone call, the [redacted] fee could have been avoided. The bank informed me if the 4th debit was canceled before the 3 business days that the bank would reimburse the [redacted] fees. I called multiple times within the 3 days and everyone told me I had to speak with the GM and no one else could help me. I did not get a call back from the GM.
Then after sending the original complaint to the Revdex.com I received an invoices that had basically doubled my rent amount. Which I emailed a response and began calling again. I received that September 7th and again called the company and was disconnected from customer service and upon calling the Spring location spoke with someone who said they would call me back and never did. I also never received a response to the email. I finally received a call September 15 and that is when I was told they would not return my [redacted] fees but they did offer me a free months rent. They said my invoice had been corrected but never sent me a corrected invoice or call to tell me that. My payment would have been due September 24th and I work 6 days in a row before that.
As far as I knew, I owed double the rent and was completely unwilling to pay that. I had to use the few days available to me to move my belongings. The days I received the call with the offer for free rent inconveniently happened to be the same day I had already paid for a new unit at a different company and was literally in the middle of moving my things.
I would have taken the free month and then moved my things but again, as far as what had been communicated to me at that point I owed them the inflated invoice amount and add that to the unresolved previous issue. I had no time left to wait if that invoice was indeed going to be expected and no faith left that my issue would be resolved before the due date of Sept. 24.
Regards,
[redacted]
August 26, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Idaho Regional Office, followed up on the information Mr. [redacted] provided. She informed our office [redacted] Insurance Company reviewed all...
the photos submitted by Mr. [redacted]. Upon their investigation, the damage does not show connection in having transmission cooler or brake controller. The damage was under the bumper. Further research showed no employee caused the damages to Mr. [redacted]’s vehicle while on the U-Haul lot.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. He informed our office he sent [redacted] an email...
offering his apology for the inconvenience he experienced and explained he did sign a contract agreeing to return the trailer he rented to the same location he rented from. Because [redacted] took the trailer one-way, he is responsible for the one-way rate. In the interest of customer good faith, [redacted] issued a refund for $125 as an adjustment back to [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and offered his apology for the inconvenience he experienced. He also...
explained we would pay for the damaged table and take care of the moving help to deliver and unload Mr. [redacted]’s U-Box.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted]
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response:
Ms [redacted] Your concern has been reviewed by a team of UHaul managers. It has been decided the best resolution to issue is to credit you the $945.00 for shipping. You should see that on your cc statement within 3-5 days. Sincerely [redacted] EA UHaul of RI [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms Garcia,
The reason of my rejection is because they never offered free storage otherwise we wouldve accepted The whole reason we rented a truck from there is because [redacted] our sales clerk is the the one that told us that we were getting a month of storage with rental but we had to take our receipt to another location that offered storage. We went to other location and were told we couldnt get storage and by that time all other storage facilities were closed. That night it rained and thats why our stuff got wet and ruined. 2Ndly we were Never contacted and asked for another deposit. We got extensions from corporate in arizona to finish our move. 3rdly why he said theres no record of our calls to corporate amazes me. We called every other day. Especially when we got threatened by [redacted] that he had an apot with a detective to throw us in jail. I still have that voicemail saved for your listening pleasure. I have rented from Uhaul several times before and received extensions when needed and have never been so humiliated as I was by [redacted] and the Ferguson Uhaul location as I am now. Really? Jail? Uhauls reply is full of lies. And furthermore. Why is the truck not equipped with the one and only funnel it HAS to have in order to put gas in?? Roadside assistance didnt wven have the right funnel to put gas in. He rigged it in order for us to get gas in truck. We were stuck there for an hour and a half in a horrible part of town with truck loaded down with our belongings waiting on a guy to rig the tank for us to put gas in to get to storage unit before they closed. We didnt make it therefore another day lost. This is the worst experience and service Ive received ever from a company.
[redacted]
August 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement.
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted]...
provided and sent the following email in response:
Sir - I reviewed your contract and charges and it shows a 2 day rental being charged for a total of $127.92 - when the rental was initiated at the store on 8/1/2014 a hold was placed on your credit card for $79.51- when the truck was returned 2 days later on 8/3/2014 the balance due was $48.41 - the hold amount of $79.51 was then processed along with $48.41 to equal your total due of $127.92 - I do not see any other charges on your card
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Fact: All of our truck lights including the module were working properly before U Haul worked on our truck. Fact: After they worked on it none of the tail lights worked. Someone is not being honest here as the electrician at [redacted] [redacted] where we had the damage repaired told us that U Haul had used substandard connectors and even pulled some off to show us. I have pictures. He also asked why they had spliced so much of the wiring and I said I had no idea as the U Haul guy just kept cutting and cutting away. It was crazy and obvious that he had no clue as to what he was doing!!! I want my refund of 302.66 because again U Haul did damage to the truck and could not fix the damage they had done. This caused us to incur hotel, meal, gas, and electrical repair expenses and lose a whole day of travel. They need to make this right. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Northwest Dallas Regional Office followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and offered her apology for the inconvenience he experienced and...
advised him of a refund for $124.30 as requested. The refund was issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted] Thank you for your concern for our custome[redacted].
[redacted] the Executive Assistant in our Colorado Regional Office offered this response:
I have made my third attempt to contact Ms. [redacted] to resolve this...
matter with no response. As soon as she calls back this will be resolved.! called on the 4th, 5th and 9th. I need copies of the expenses she wants reimbursed such as motel, etc......I've left her a message with this information.
[redacted] can be reached at ###-###-#### or ###-###-####.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Paula Fontaine
Executive Assistant
U-haul International
September 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Utah Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted]...
explaining the charges each charge on her rental contract. Ms. [redacted] was not charged for Safemove protection.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the UHaul office on Monday, September 8th and left a message with the office (receptionist) for [redacted]. The receptionist indicated [redacted] was briefly out of the office but would be back in that day. I left my wife's cell phone [redacted] and asked for her to please call back. Per her and [redacted] written response, I wanted to discuss and ask how on earth it would have been our fault to break a hitch. I have received no call back as of Saturday, September 13th.
Regards,
[redacted]
August 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Traffic Manager for our [redacted] located in [redacted], followed up on the information [redacted]. She informed our office, in addition to a refund for...
$100 for the 2 day delay in the delivery of [redacted]’s U-Box, a refund for $175 as an adjustment has also been issued to [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 30, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] regional office, followed up on the information [redacted] provided. He removed the 24-hour access off [redacted]’s storage unit when it...
was found [redacted] continued to sleep and hang out at the U-Haul location. [redacted] also would return to the U-Haul storage location to use the electrical outlets to charge his phone. Our employees felt threatened and unsafe while he was on the property. [redacted] has used foul language and threatened [redacted] with bodily harm. A refund is not warranted in this situation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Firstly, this is a U-Haul complaint and needs to be addressed with U-Haul.
Secondly, when the truck was dispatched, it was on 5/8 of a tank. The truck was returned on 1/2 of a tank...or 1/8 of a tank short of the dispatched fuel level . We spoke to the customer who assured us she put...
5 gallons of gas in the tank, however that wasn't enough. They drove the vehicle 59 miles. Based on 8 miles per gallon, they would have needed 7.5 - 8 gallons in order to return the vehicle on 5/8 which they they were charged for appropriately in the amount of $21.00 according to their contract.
There will be no reimbursement of $21.00 because the customer failed to return the truck on the appropriate fuel level of 5/8.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you very much to [redacted] at U-Haul for resolving this matter for me. And to the Revdex.com for your assistance in getting this resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After several phone calls speaking with U-Haul staff I finally spoke with someone who made the 10ft truck deal with me, they basically said that there was nothing else that they could do and I either take it or leave it. They were not prepared to compensate me for the gas needed to get me to [redacted], the additional apartment rental I'm out for storing our left over furniture, the nights accommodation I missed or the flight to get me back home.
Yes I now have my items here in [redacted], but due to no fault of my own, I'm also out more than $1000, not an ideal situation for someone who has moved to a new state to start fresh, this has been a nightmare, it's eaten into my reserve savings and I don't think it's good enough.
I keep going back to their Reservation GUARANTEE that says "U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation" - on this count they did not keep their GUARANTEE, they are in breach of it and they need to make this right.
Speaking to them is like banging your head into a brick wall, I very carefully sent them a detailed account of what happened and what I wanted to resolve it, however during the several phone calls from them it was very clear that they had not even bothered to read the details of the situation as I had to explain everything from the start, to every person I spoke with, which is very frustrating.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Charlotte Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] advising him of a refund for the $50 Reservation Guarantee Fee...
he issued to his [redacted] account on August 6, 2014. If Mr. [redacted] has further concerns, he can contact Mr. [redacted] to discuss.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credits are not what caused my account to overdraft. I had enough money in my account, without receiving any credits, to cover all my charges. This is shown on the paperwork provided both to the company and attachment with the Revdex.com. The problem that caused the overdraft was that the company over credited the account and then processed a 4th debit instead of cancelling the incorrect credit. Debits are taken immediately out of a bank account and credits take 3-5 business days. That is what caused the overdraft, a 4th month being withdrawn from my account. When I spoke to the woman doing the credit she said that she would cancel the incorrect credit. She did not do that but instead just charged the account for a 4th payment without waiting for the credits to post to my account or informing that she was doing so.
Also, a large part of the problem is that, with a timely return phone call, the [redacted] fee could have been avoided. The bank informed me if the 4th debit was canceled before the 3 business days that the bank would reimburse the [redacted] fees. I called multiple times within the 3 days and everyone told me I had to speak with the GM and no one else could help me. I did not get a call back from the GM.
Then after sending the original complaint to the Revdex.com I received an invoices that had basically doubled my rent amount. Which I emailed a response and began calling again. I received that September 7th and again called the company and was disconnected from customer service and upon calling the Spring location spoke with someone who said they would call me back and never did. I also never received a response to the email. I finally received a call September 15 and that is when I was told they would not return my [redacted] fees but they did offer me a free months rent. They said my invoice had been corrected but never sent me a corrected invoice or call to tell me that. My payment would have been due September 24th and I work 6 days in a row before that.
As far as I knew, I owed double the rent and was completely unwilling to pay that. I had to use the few days available to me to move my belongings. The days I received the call with the offer for free rent inconveniently happened to be the same day I had already paid for a new unit at a different company and was literally in the middle of moving my things.
I would have taken the free month and then moved my things but again, as far as what had been communicated to me at that point I owed them the inflated invoice amount and add that to the unresolved previous issue. I had no time left to wait if that invoice was indeed going to be expected and no faith left that my issue would be resolved before the due date of Sept. 24.
Regards,
[redacted]
August 26, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Idaho Regional Office, followed up on the information Mr. [redacted] provided. She informed our office [redacted] Insurance Company reviewed all...
the photos submitted by Mr. [redacted]. Upon their investigation, the damage does not show connection in having transmission cooler or brake controller. The damage was under the bumper. Further research showed no employee caused the damages to Mr. [redacted]’s vehicle while on the U-Haul lot.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. He informed our office he sent [redacted] an email...
offering his apology for the inconvenience he experienced and explained he did sign a contract agreeing to return the trailer he rented to the same location he rented from. Because [redacted] took the trailer one-way, he is responsible for the one-way rate. In the interest of customer good faith, [redacted] issued a refund for $125 as an adjustment back to [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and offered his apology for the inconvenience he experienced. He also...
explained we would pay for the damaged table and take care of the moving help to deliver and unload Mr. [redacted]’s U-Box.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted]
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response:
Ms [redacted] Your concern has been reviewed by a team of UHaul managers. It has been decided the best resolution to issue is to credit you the $945.00 for shipping. You should see that on your cc statement within 3-5 days. Sincerely [redacted] EA UHaul of RI [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms Garcia,
The reason of my rejection is because they never offered free storage otherwise we wouldve accepted The whole reason we rented a truck from there is because [redacted] our sales clerk is the the one that told us that we were getting a month of storage with rental but we had to take our receipt to another location that offered storage. We went to other location and were told we couldnt get storage and by that time all other storage facilities were closed. That night it rained and thats why our stuff got wet and ruined. 2Ndly we were Never contacted and asked for another deposit. We got extensions from corporate in arizona to finish our move. 3rdly why he said theres no record of our calls to corporate amazes me. We called every other day. Especially when we got threatened by [redacted] that he had an apot with a detective to throw us in jail. I still have that voicemail saved for your listening pleasure. I have rented from Uhaul several times before and received extensions when needed and have never been so humiliated as I was by [redacted] and the Ferguson Uhaul location as I am now. Really? Jail? Uhauls reply is full of lies. And furthermore. Why is the truck not equipped with the one and only funnel it HAS to have in order to put gas in?? Roadside assistance didnt wven have the right funnel to put gas in. He rigged it in order for us to get gas in truck. We were stuck there for an hour and a half in a horrible part of town with truck loaded down with our belongings waiting on a guy to rig the tank for us to put gas in to get to storage unit before they closed. We didnt make it therefore another day lost. This is the worst experience and service Ive received ever from a company.
[redacted]
August 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement.
[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted]...
provided and sent the following email in response:
Sir - I reviewed your contract and charges and it shows a 2 day rental being charged for a total of $127.92 - when the rental was initiated at the store on 8/1/2014 a hold was placed on your credit card for $79.51- when the truck was returned 2 days later on 8/3/2014 the balance due was $48.41 - the hold amount of $79.51 was then processed along with $48.41 to equal your total due of $127.92 - I do not see any other charges on your card
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Fact: All of our truck lights including the module were working properly before U Haul worked on our truck. Fact: After they worked on it none of the tail lights worked. Someone is not being honest here as the electrician at [redacted] [redacted] where we had the damage repaired told us that U Haul had used substandard connectors and even pulled some off to show us. I have pictures. He also asked why they had spliced so much of the wiring and I said I had no idea as the U Haul guy just kept cutting and cutting away. It was crazy and obvious that he had no clue as to what he was doing!!! I want my refund of 302.66 because again U Haul did damage to the truck and could not fix the damage they had done. This caused us to incur hotel, meal, gas, and electrical repair expenses and lose a whole day of travel. They need to make this right. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]