[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your concern for our customer Mr.***
*** ***, our Area Field Manager for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund for the $Reservation Guarantee Fee due to the fact we were not
able to fill the reservation exactly as requestedThe refund was issued to Mr*** *** *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information *** *** providedHe informed our office he has
left several messages for *** *** requesting a call back but has had no success in receiving a return callA resolution cannot be reached until *** *** can speak to *** *** to discuss his concerns
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** *** ***, followed up on the information *** *** providedHe corresponded with *** *** by email and informed
our office he requested a check in the amount of $to be sent to *** ***She should receive the check within the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***
*** ***, our Executive Assistant for our ** *** *** ***, reviewed the recent comments from *** *** and sent the following email in response:
Sir, I apologize that my first response to you resulted in your sying NO ACTION was proposedI tried to explain how your charges were calculatedI am emailing copies of your contract which show the chargesThese charges are correctWhen the truck was not returned after the first day, it is our procedure to call the #s we have on the contract in an attempt to determine where the truck isI see by notes on this contract that both #s were calledI am sorry that this call to your Mother upset herWe strive to provide excellent customer service to each customer we have, and I apologize that we did not meet your expectations
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 12,
Revdex.com #
U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Executive Assistant in our *** *** Regional Office spoke to *** *** and apologized for his recent experience with our company***
*** offered *** *** a $refund which was credited to his *** *** on 8/
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
July 31, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** Office, followed up on the information *** *** provided and sent him the following email in response:Dear *** ***,
I would like to sincerely apologize for the hassle and inconveniences you experienced during your recent U-Haul rental.I understand that moving itself can be very stressfulIn a effort to alleviate some of that stress, we have implemented a scheduling process to route trucks and trailers to areas that are in need of equipmentScheduling and confirming the reservation the day prior to the move gives us an opportunity to get equipment where its needed for a future reservationFrom time to time, there are situations that occur that are beyond anyone's control that may inhibit use from getting equipment to a particular locationSome of those situations may be a mechanical breakdown, accident, or even weather conditions the current renter may be facingBecause of those unforeseeale circumstances, we have information listed on our website explaining our reservation process and policies on schedulingThis information can be found at the link below:***
We strive to have trucks and trailers available to all our customers, however sometimes we are unable to fulfill every reservation madeWhen this happen, we do offer compensation when we are unable to uphold a reservation as agreed uponCompensation is offered through our Reservation Guarantee programAfter doing some research on your contract, and discussing your issues with the Traffic Manager, we will issue you a credit in the amout of $I will have to check in with the Area Field Manager to see why All Phase in *** was not open on the day of your rental, but that might explain why our traffic department moved your reservation to the nearest locationSo in addition, I will compensate you for your travel and credit you another $for travel timeI would also like to offer you a $VIPThis certificate is good at any of our 17,U-Haul locations and can be used towards future rentals, moving supplies, hitch sales or installation, storage rooms, propane and other general rental itemsThey are valid for two years from date issued, are transferable and can be given as giftsYou will be receiving them from my Corp office via email shortlyAgain, I am sorryThank you for your patronage and we hope to do business with you again in the future.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** *** *** *** ***, our Executive Assistant for our Northwest California Regional Office located in Yuba City, reviewed the recent comments *** *** relayed to your officeShe informed our office she issued the $refund back to *** ***’s *** *** account ending in ***The refund should post on her next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for forwarding Ms***’s concerns to our office.Moving Help advised our office they corresponded with Ms*** about the charges on her credit cardAdditional information was obtained from Ms*** and she was advised information was faxed over to her bank.Thank you for bringing
this matter to our attention and allowing us to offer a response.Sincerely*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Field Manager for our Inland Northwest Regional Office located in ***, followed up on the information Mr*** providedHe informed our office a refund for $was issued back to Mr***’s *** *** account and
should post on his next credit *** statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our President for our East Dallas Regional Office, reviewed the recent comments from *** ***He relayed to our office that *** *** was on an expired contract after many attempts to contact herHis decision in the matter remains the same
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
August 19, 2014Revdex.com ID#: ***U-Haul Ref#: ***
Thank you for your concern for our customer *** ***.*** ***, our Area Field Manager for our *** *** Regional Office, followed up on the information *** *** providedHe informed our office he spoke to *** *** and addressed
his concernsHe offered his apology for the problems he incurred with both the U-Haul truck and our employees involved and assured him this was not the way we wish to conduct business*** *** explained he was not charged for the rental and if there was anything else he could do to please call him back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
August 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***, whose name actually appears on the rental agreement
*** ***, our Executive Assistant for our ** *** Regional Office, reviewed the recent comments from *** ***He informed our office he left them a message explaining he issued them a check for $160, which should be received within the next business days
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Representative, followed up on the information Mr*** provided and sent him the initial following email on September 2nd in response:Dear Mr***, I am writing in response objection***I
apologize for the inconvenience you experienced during your previous rentalAfter review of both the calls and the letter, I did find that we advised you to purchase the items you felt were needed for this issue, and to save the receipts until returning the equipmentIf you do have any receipts you wished to submit for this issue, we can review them for possible compensationIn regards to the rental itself, while I do see quite a few people were working on the file, I did listen to a few of the calls, in which you didn't need to go over the issue again, as the agents did have all of the notes availableEven with the delay, you did still arrived at their destination, and so we feel a full refund is not warrantedI reviewed all available information and determined that we can refund $of the amount you paid on this rentalIn addition, we can certainly issue $in VIPsOnce again, I do apologize for the experience, but if you would like to accept this offer (or have any questions), please feel free to contact Customer Service at ###-###-####.When Mr*** did not hear back, he sent Mr*** another email today:Dear Mr ***, As we have received no response, I have processed this refund, and you should see it within 3-business daysThe VIPs have been sent to you immediately and will be activated hours from the time they were created, and are good for monthsIf you have any additional questions, please feel free to contact Customer Service at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at ***, followed up on the information Mr*** providedShe informed our office she left a message for Mr*** explaining they would like to issue him a refund
for $as an adjustment on his rental along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerShe also explained we will pay for the cleaning of their belongings they moved in the U-Haul truck.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our Northern Louisiana Regional Office, followed up on the information *** *** provided and sent her the following email in response:
***, I
was able to review the calls that you made to my locationMy agent did quote the price that you paid for the rental correctlyIt was also correct on your rental contract as wellI assume you got the hold off of the first card for with the authorization number I gave youI am sorry you had a less than perfect experienceI again appreciate you taking the time to let me know about the problemsFor the customer service issue I will go ahead and refund you the rate of the truck to the card that was used to pay the final bill todayIf you need anything else please let me knowThank you, ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** Suburbs, followed up on the information *** *** providedShe informed our office a refund for the shipping
costs in the amount of $1,were issued back to *** *** on July 25th as requested
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our President for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office Mr*** was late on paying his storage bill, thus the red lock on his storage unitMr
*** also relayed that Mr*** is current on his storage account at this time.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Southern Arizona regional office, followed up on the information Mr*** providedHe informed our office he left a message for Mr
*** requesting a call backIn addition to a refund, he would like to offer Mr*** a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerHe hopes to receive a return call soon
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your concern for our customer Mr.***
*** ***, our Area Field Manager for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund for the $Reservation Guarantee Fee due to the fact we were not
able to fill the reservation exactly as requestedThe refund was issued to Mr*** *** *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information *** *** providedHe informed our office he has
left several messages for *** *** requesting a call back but has had no success in receiving a return callA resolution cannot be reached until *** *** can speak to *** *** to discuss his concerns
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** *** ***, followed up on the information *** *** providedHe corresponded with *** *** by email and informed
our office he requested a check in the amount of $to be sent to *** ***She should receive the check within the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***
*** ***, our Executive Assistant for our ** *** *** ***, reviewed the recent comments from *** *** and sent the following email in response:
Sir, I apologize that my first response to you resulted in your sying NO ACTION was proposedI tried to explain how your charges were calculatedI am emailing copies of your contract which show the chargesThese charges are correctWhen the truck was not returned after the first day, it is our procedure to call the #s we have on the contract in an attempt to determine where the truck isI see by notes on this contract that both #s were calledI am sorry that this call to your Mother upset herWe strive to provide excellent customer service to each customer we have, and I apologize that we did not meet your expectations
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 12,
Revdex.com #
U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Executive Assistant in our *** *** Regional Office spoke to *** *** and apologized for his recent experience with our company***
*** offered *** *** a $refund which was credited to his *** *** on 8/
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
July 31, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** Office, followed up on the information *** *** provided and sent him the following email in response:Dear *** ***,
I would like to sincerely apologize for the hassle and inconveniences you experienced during your recent U-Haul rental.I understand that moving itself can be very stressfulIn a effort to alleviate some of that stress, we have implemented a scheduling process to route trucks and trailers to areas that are in need of equipmentScheduling and confirming the reservation the day prior to the move gives us an opportunity to get equipment where its needed for a future reservationFrom time to time, there are situations that occur that are beyond anyone's control that may inhibit use from getting equipment to a particular locationSome of those situations may be a mechanical breakdown, accident, or even weather conditions the current renter may be facingBecause of those unforeseeale circumstances, we have information listed on our website explaining our reservation process and policies on schedulingThis information can be found at the link below:***
We strive to have trucks and trailers available to all our customers, however sometimes we are unable to fulfill every reservation madeWhen this happen, we do offer compensation when we are unable to uphold a reservation as agreed uponCompensation is offered through our Reservation Guarantee programAfter doing some research on your contract, and discussing your issues with the Traffic Manager, we will issue you a credit in the amout of $I will have to check in with the Area Field Manager to see why All Phase in *** was not open on the day of your rental, but that might explain why our traffic department moved your reservation to the nearest locationSo in addition, I will compensate you for your travel and credit you another $for travel timeI would also like to offer you a $VIPThis certificate is good at any of our 17,U-Haul locations and can be used towards future rentals, moving supplies, hitch sales or installation, storage rooms, propane and other general rental itemsThey are valid for two years from date issued, are transferable and can be given as giftsYou will be receiving them from my Corp office via email shortlyAgain, I am sorryThank you for your patronage and we hope to do business with you again in the future.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** *** *** *** ***, our Executive Assistant for our Northwest California Regional Office located in Yuba City, reviewed the recent comments *** *** relayed to your officeShe informed our office she issued the $refund back to *** ***’s *** *** account ending in ***The refund should post on her next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for forwarding Ms***’s concerns to our office.Moving Help advised our office they corresponded with Ms*** about the charges on her credit cardAdditional information was obtained from Ms*** and she was advised information was faxed over to her bank.Thank you for bringing
this matter to our attention and allowing us to offer a response.Sincerely*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Field Manager for our Inland Northwest Regional Office located in ***, followed up on the information Mr*** providedHe informed our office a refund for $was issued back to Mr***’s *** *** account and
should post on his next credit *** statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our President for our East Dallas Regional Office, reviewed the recent comments from *** ***He relayed to our office that *** *** was on an expired contract after many attempts to contact herHis decision in the matter remains the same
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
August 19, 2014Revdex.com ID#: ***U-Haul Ref#: ***
Thank you for your concern for our customer *** ***.*** ***, our Area Field Manager for our *** *** Regional Office, followed up on the information *** *** providedHe informed our office he spoke to *** *** and addressed
his concernsHe offered his apology for the problems he incurred with both the U-Haul truck and our employees involved and assured him this was not the way we wish to conduct business*** *** explained he was not charged for the rental and if there was anything else he could do to please call him back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
August 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***, whose name actually appears on the rental agreement
*** ***, our Executive Assistant for our ** *** Regional Office, reviewed the recent comments from *** ***He informed our office he left them a message explaining he issued them a check for $160, which should be received within the next business days
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Representative, followed up on the information Mr*** provided and sent him the initial following email on September 2nd in response:Dear Mr***, I am writing in response objection***I
apologize for the inconvenience you experienced during your previous rentalAfter review of both the calls and the letter, I did find that we advised you to purchase the items you felt were needed for this issue, and to save the receipts until returning the equipmentIf you do have any receipts you wished to submit for this issue, we can review them for possible compensationIn regards to the rental itself, while I do see quite a few people were working on the file, I did listen to a few of the calls, in which you didn't need to go over the issue again, as the agents did have all of the notes availableEven with the delay, you did still arrived at their destination, and so we feel a full refund is not warrantedI reviewed all available information and determined that we can refund $of the amount you paid on this rentalIn addition, we can certainly issue $in VIPsOnce again, I do apologize for the experience, but if you would like to accept this offer (or have any questions), please feel free to contact Customer Service at ###-###-####.When Mr*** did not hear back, he sent Mr*** another email today:Dear Mr ***, As we have received no response, I have processed this refund, and you should see it within 3-business daysThe VIPs have been sent to you immediately and will be activated hours from the time they were created, and are good for monthsIf you have any additional questions, please feel free to contact Customer Service at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at ***, followed up on the information Mr*** providedShe informed our office she left a message for Mr*** explaining they would like to issue him a refund
for $as an adjustment on his rental along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerShe also explained we will pay for the cleaning of their belongings they moved in the U-Haul truck.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our Northern Louisiana Regional Office, followed up on the information *** *** provided and sent her the following email in response:
***, I
was able to review the calls that you made to my locationMy agent did quote the price that you paid for the rental correctlyIt was also correct on your rental contract as wellI assume you got the hold off of the first card for with the authorization number I gave youI am sorry you had a less than perfect experienceI again appreciate you taking the time to let me know about the problemsFor the customer service issue I will go ahead and refund you the rate of the truck to the card that was used to pay the final bill todayIf you need anything else please let me knowThank you, ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** Suburbs, followed up on the information *** *** providedShe informed our office a refund for the shipping
costs in the amount of $1,were issued back to *** *** on July 25th as requested
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our President for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office Mr*** was late on paying his storage bill, thus the red lock on his storage unitMr
*** also relayed that Mr*** is current on his storage account at this time.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Southern Arizona regional office, followed up on the information Mr*** providedHe informed our office he left a message for Mr
*** requesting a call backIn addition to a refund, he would like to offer Mr*** a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerHe hopes to receive a return call soon
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International