Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our ** *** *** *** Regional Office, followed up on the information Ms*** provided*** informed our office a refund for $was issued back to Ms***’s *** *** account
ending in *** for the additional dayThe refund was issued on August 7th and should have already posted to her credit card.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** Andia, our Executive Assistant for our Western Massachusetts and Vermont regional office, followed up on the information Mrs*** providedShe sent them an email
requesting they call her at ###-###-#### at their earliest convenienceShe also left a message on their voice mail requesting a call back to personally address their concernsMsAndia advised our office she has not been contacted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Memphis Regional Office, followed up on the information Mr*** providedShe informed our office she left a message for Mr*** requesting a
call backShe relayed that this was a wiring installation that was not scheduled and when Mr*** arrived at our U-Haul Center, our showroom had many customers requesting assistanceMr*** was told the work could be done but it would be a while
As we value Mr*** as a customer, MsGeorge sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contrary to your previous communication -this situation has not yet been resolvedOn Tuesday 7/15/2014, I spoke with a colleague of *** *** in the Corporate Office by the name of '***,' who assured me that the refund had been processed on 7/10/2014; she stated that the refund would be in my account within 5-business daysToday (7/21) is the 8th business day and there is still no refundWhen I called in to the office, I again spoke with *** -who stated that she "could not find" my objectionAfter keeping me on the phone for several minutes, she finally found the objection; when I expressed my irritation at another *broken* promise / guarantee, she started to give me attitude about -verbatim: "you can either keep on telling me how ridiculous I am or let me call the credit card processing unit." Staggering level of incompetence on her part aside, I have no idea why U-Haul seems to be so unbelievably inept and following through on anything -at this point, I have zero confidence that anything will be resolved*** said that following up on this complaint was useless since "[she] would just get it anyways." What an embarrassing way to run a business -and an even more shameful way from a corporate representative of dealing with customers who have every right to be upset.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,
Please advise if you would prefer I submit a complaint again via the website or call youI was waiting to see if UHaul actually sent me a refund check before I said this complaint was resolvedOne month ago, I received calls from two different UHaul representativesI called one backHe said that my credit card would be refundedI have not received this refundI guess the person you talked to is the other representativeI did not call her back, because I had just talked to the other oneAs a customer, getting calls from two different representatives and calling one back, should be enoughI should not have to call them bothThey should see in their records that I spoke to a representative
Regarding resolution on this case, it has not happened yetI have NOT received any refund on my credit card or in the mailUntil this happens, the situation is not resolvedThat situation was so hellish, even a month later, I am angry every time I think about UHaul
Regards,
*** ***
On Tue, Aug 26, at 6:AM, Chris Beermann wrote:
Hello,
Please advise if you would prefer I submit a complaint again via the website or call youI was waiting to see if UHaul actually sent me a refund check before I said this complaint was resolvedOne month ago, I received calls from two different UHaul representativesI called one backHe said that my credit card would be refundedI have not received this refundI guess the person you talked to is the other representativeI did not call her back, because I had just talked to the other oneAs a customer, getting calls from two different representatives and calling one back, should be enoughI should not have to call them bothThey should see in their records that I spoke to a representative
Regarding resolution on this case, it has not happened yetI have NOT received any refund on my credit card or in the mailUntil this happens, the situation is not resolvedThat situation was so hellish, even a month later, I am angry every time I think about UHaul
Christine Beermann
Complaint # ***
Sent from my iPhone
August 3, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** *** office, followed up on the information *** *** providedShe informed our office *** *** was contacted and
they addressed her concernsA refund for $1,was issued back to *** *** *** account for the late delivery of her ***, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, Senior Staff for our Eastern *** *** regional office, followed up on the information Mr*** provided and sent him the following email:
Mr*** I
emailed you last week regarding your concern over your breakdown with the foot truckI do see that you arrived at your destination on 7/11/If you have any hotel or meal receipts that you need to be reimbursed for, please contact me at the UHaul regional office in ***Thank you *** *** Senior Office Clerk UHaul of Eastern ** *** *** ***
Ms*** also attempted to speak to Mr*** but received no answer and found the voice mail was not set up to take messages
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our Area Field Manager for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr ***, When we spoke earlier I was not sure you understood what I was saying
When I said we do not refund for down time, which is on the contract, I did not mean I would not give you some of the money you were requestingI am willing to refund you for the difference in your flight and also for nights hotel for when truck was downI do need receipts showing the differnce in the cost of the flight and for the hotelYou can send this to U-Haul Co of ***, *** *** *** *** ** ***, Attn***If you wish to discuss this you can contact me at ###-###-#### and the voicemail is working nowI called *** and they had removed it from my account due to some glitch in systemI'm sorry it did not work when you calledAlso we had paid $to have your goods moved from one truck to the otherI look forward hearing from you*** *** *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our President for our *** and *** *** *** Regional Office, followed up on the information Mr*** providedA refund for the full amount of the rental plus the $Reservation Guarantee Fee was issued back to
Mr***’s *** accountThe refund for $should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first file my complaint the Revdex.com I was notified via e-mail that I was to notify the Revdex.com if I was contacted but U-Haul and that the Revdex.com would serve as a mediator to resolve my issueI was soon contacted by U-Haul representative named *** Ogillvie who offered me 500$ for the inconvenience caused by there negligenceAs written in the company response, I told *** that I would consider her offer and call her backWhat they failed to write in their response is that I called her back and declined her offer in hopes that the Revdex.com would be able to assist me in getting a refund closer to what I've asked forI just wanted to clarify that I had already declined her offer for the time being because I was hopeful that the Revdex.com would be able to help me receive a more satisfactory result
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10192128, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Larry ***
September 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** and *** ***
*** ***, our Field Manager for our *** *** Regional Office, reviewed the recent comments from *** ***She informed our office she left a message on their voice mail explaining the trailer had a slightly twisted coupler, which would be caused by jack knifing the unitThis falls under a customer caused issue*** *** mentioned she has made two attempts to reach *** *** but had to leave the message instead
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Northern Arizona Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr
*** and offered his apology as well as advised him of a refund for $due to the late delivery of his U-BoxesThe refund was issued back to Mr***’s *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 11,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customers *** *** and *** *** whose name appears on our contract
*** *** in our ***, ON Regional Office informed us the U-box was delivered to the *** *** location on August
and were emptied on August 4th and 5th*** *** has sent $in VIP certificates to *** e-mail for her recent experiences with our companyThese certificates can be used toward a future rental or purchase on the many products and services u-haul has to offer
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
***a ***
Executive Assistant
U-haul International
August 12,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** *** the Executive Assistant in our *** ** Regional Office spoke to *** *** on 8/*** *** has refunded the requested amount of $to two
different *** Cards( $to the card ending in *** and $to the card ending in***.)
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
July 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM of our U-Haul at *** location, followed up on the information Mr*** providedHe informed our office he has made attempts to speak to Mr*** but has
not received a return callMr***, however, did issue a refund for $194.55, the price of the hitch and installationThe refund was issued back to Mr***’s *** *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our *** *** regional office, followed up on the information Mr*** providedShe informed our office she has not been able to reach
Mr*** at the number he requested she call, but has issued him a refund for the $Reservation Guarantee FeeMs*** also mentioned she did not find any record of a breakdown call from Mr*** and found no basis that would warrant the refund he is requesting
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Field Manager for our *** *** *** ***, followed up on the information *** *** providedShe informed our office a refund for the delivery charge in
the amount of $was issued back to *** ***’s *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, a Customer Service Manager, followed up on the information Mr*** providedHe informed me he corresponded with Mr*** by email and was able to resolve his
concerns
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6,
Revdex.com ID#: ***
U-Haul Ref#* ***
Thank you for your concern for our customer Ms***
*** ***, our President for our *** *** *** Office located in Spokane Valley, followed up on the information Ms*** providedHe informed our office a
written response was sent to Ms*** advising her we have agreed to reimburse her for the shipping cost of the third boxPayment will need to be received on the third box before it can be shipped and in return the shipping fees will be refunded back to Ms***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our ** *** *** *** Regional Office, followed up on the information Ms*** provided*** informed our office a refund for $was issued back to Ms***’s *** *** account
ending in *** for the additional dayThe refund was issued on August 7th and should have already posted to her credit card.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** Andia, our Executive Assistant for our Western Massachusetts and Vermont regional office, followed up on the information Mrs*** providedShe sent them an email
requesting they call her at ###-###-#### at their earliest convenienceShe also left a message on their voice mail requesting a call back to personally address their concernsMsAndia advised our office she has not been contacted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Memphis Regional Office, followed up on the information Mr*** providedShe informed our office she left a message for Mr*** requesting a
call backShe relayed that this was a wiring installation that was not scheduled and when Mr*** arrived at our U-Haul Center, our showroom had many customers requesting assistanceMr*** was told the work could be done but it would be a while
As we value Mr*** as a customer, MsGeorge sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contrary to your previous communication -this situation has not yet been resolvedOn Tuesday 7/15/2014, I spoke with a colleague of *** *** in the Corporate Office by the name of '***,' who assured me that the refund had been processed on 7/10/2014; she stated that the refund would be in my account within 5-business daysToday (7/21) is the 8th business day and there is still no refundWhen I called in to the office, I again spoke with *** -who stated that she "could not find" my objectionAfter keeping me on the phone for several minutes, she finally found the objection; when I expressed my irritation at another *broken* promise / guarantee, she started to give me attitude about -verbatim: "you can either keep on telling me how ridiculous I am or let me call the credit card processing unit." Staggering level of incompetence on her part aside, I have no idea why U-Haul seems to be so unbelievably inept and following through on anything -at this point, I have zero confidence that anything will be resolved*** said that following up on this complaint was useless since "[she] would just get it anyways." What an embarrassing way to run a business -and an even more shameful way from a corporate representative of dealing with customers who have every right to be upset.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,
Please advise if you would prefer I submit a complaint again via the website or call youI was waiting to see if UHaul actually sent me a refund check before I said this complaint was resolvedOne month ago, I received calls from two different UHaul representativesI called one backHe said that my credit card would be refundedI have not received this refundI guess the person you talked to is the other representativeI did not call her back, because I had just talked to the other oneAs a customer, getting calls from two different representatives and calling one back, should be enoughI should not have to call them bothThey should see in their records that I spoke to a representative
Regarding resolution on this case, it has not happened yetI have NOT received any refund on my credit card or in the mailUntil this happens, the situation is not resolvedThat situation was so hellish, even a month later, I am angry every time I think about UHaul
Regards,
*** ***
On Tue, Aug 26, at 6:AM, Chris Beermann wrote:
Hello,
Please advise if you would prefer I submit a complaint again via the website or call youI was waiting to see if UHaul actually sent me a refund check before I said this complaint was resolvedOne month ago, I received calls from two different UHaul representativesI called one backHe said that my credit card would be refundedI have not received this refundI guess the person you talked to is the other representativeI did not call her back, because I had just talked to the other oneAs a customer, getting calls from two different representatives and calling one back, should be enoughI should not have to call them bothThey should see in their records that I spoke to a representative
Regarding resolution on this case, it has not happened yetI have NOT received any refund on my credit card or in the mailUntil this happens, the situation is not resolvedThat situation was so hellish, even a month later, I am angry every time I think about UHaul
Christine Beermann
Complaint # ***
Sent from my iPhone
August 3, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** *** office, followed up on the information *** *** providedShe informed our office *** *** was contacted and
they addressed her concernsA refund for $1,was issued back to *** *** *** account for the late delivery of her ***, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, Senior Staff for our Eastern *** *** regional office, followed up on the information Mr*** provided and sent him the following email:
Mr*** I
emailed you last week regarding your concern over your breakdown with the foot truckI do see that you arrived at your destination on 7/11/If you have any hotel or meal receipts that you need to be reimbursed for, please contact me at the UHaul regional office in ***Thank you *** *** Senior Office Clerk UHaul of Eastern ** *** *** ***
Ms*** also attempted to speak to Mr*** but received no answer and found the voice mail was not set up to take messages
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our Area Field Manager for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr ***, When we spoke earlier I was not sure you understood what I was saying
When I said we do not refund for down time, which is on the contract, I did not mean I would not give you some of the money you were requestingI am willing to refund you for the difference in your flight and also for nights hotel for when truck was downI do need receipts showing the differnce in the cost of the flight and for the hotelYou can send this to U-Haul Co of ***, *** *** *** *** ** ***, Attn***If you wish to discuss this you can contact me at ###-###-#### and the voicemail is working nowI called *** and they had removed it from my account due to some glitch in systemI'm sorry it did not work when you calledAlso we had paid $to have your goods moved from one truck to the otherI look forward hearing from you*** *** *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our President for our *** and *** *** *** Regional Office, followed up on the information Mr*** providedA refund for the full amount of the rental plus the $Reservation Guarantee Fee was issued back to
Mr***’s *** accountThe refund for $should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first file my complaint the Revdex.com I was notified via e-mail that I was to notify the Revdex.com if I was contacted but U-Haul and that the Revdex.com would serve as a mediator to resolve my issueI was soon contacted by U-Haul representative named *** Ogillvie who offered me 500$ for the inconvenience caused by there negligenceAs written in the company response, I told *** that I would consider her offer and call her backWhat they failed to write in their response is that I called her back and declined her offer in hopes that the Revdex.com would be able to assist me in getting a refund closer to what I've asked forI just wanted to clarify that I had already declined her offer for the time being because I was hopeful that the Revdex.com would be able to help me receive a more satisfactory result
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10192128, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Larry ***
September 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** and *** ***
*** ***, our Field Manager for our *** *** Regional Office, reviewed the recent comments from *** ***She informed our office she left a message on their voice mail explaining the trailer had a slightly twisted coupler, which would be caused by jack knifing the unitThis falls under a customer caused issue*** *** mentioned she has made two attempts to reach *** *** but had to leave the message instead
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Northern Arizona Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr
*** and offered his apology as well as advised him of a refund for $due to the late delivery of his U-BoxesThe refund was issued back to Mr***’s *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 11,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customers *** *** and *** *** whose name appears on our contract
*** *** in our ***, ON Regional Office informed us the U-box was delivered to the *** *** location on August
and were emptied on August 4th and 5th*** *** has sent $in VIP certificates to *** e-mail for her recent experiences with our companyThese certificates can be used toward a future rental or purchase on the many products and services u-haul has to offer
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
***a ***
Executive Assistant
U-haul International
August 12,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** *** the Executive Assistant in our *** ** Regional Office spoke to *** *** on 8/*** *** has refunded the requested amount of $to two
different *** Cards( $to the card ending in *** and $to the card ending in***.)
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
July 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM of our U-Haul at *** location, followed up on the information Mr*** providedHe informed our office he has made attempts to speak to Mr*** but has
not received a return callMr***, however, did issue a refund for $194.55, the price of the hitch and installationThe refund was issued back to Mr***’s *** *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our *** *** regional office, followed up on the information Mr*** providedShe informed our office she has not been able to reach
Mr*** at the number he requested she call, but has issued him a refund for the $Reservation Guarantee FeeMs*** also mentioned she did not find any record of a breakdown call from Mr*** and found no basis that would warrant the refund he is requesting
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Field Manager for our *** *** *** ***, followed up on the information *** *** providedShe informed our office a refund for the delivery charge in
the amount of $was issued back to *** ***’s *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, a Customer Service Manager, followed up on the information Mr*** providedHe informed me he corresponded with Mr*** by email and was able to resolve his
concerns
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6,
Revdex.com ID#: ***
U-Haul Ref#* ***
Thank you for your concern for our customer Ms***
*** ***, our President for our *** *** *** Office located in Spokane Valley, followed up on the information Ms*** providedHe informed our office a
written response was sent to Ms*** advising her we have agreed to reimburse her for the shipping cost of the third boxPayment will need to be received on the third box before it can be shipped and in return the shipping fees will be refunded back to Ms***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International