LadyBoss Reviews (%countItem)
LadyBoss Rating
Address: 10010 Indian School Rd NE, Albuquerque, New Mexico, United States, 87112-3175
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I placed an order , never received items and was charge. I sent back products. And I’m still receiving items I don’t want. Can’t get a human on the phone. I’ve emailed and nothing. Very bad company practices. I also cancelled a back order and they still sent it to me. I’m approaching the 30 day limit to return the product I never received. This is so bad and frustrating. Oh and the pdf receipt is blank on every one they sent me. I’ve asked for a receipt never received one.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 5/17/2019 2:37 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we did not inform the customer that some of the items were on pre-order status and we accept 100% responsibility for this case.
On Apr 9, 2019, 3:45 PM the customer purchased 3 bottles of LadyBoss BURN, 3 bottles of LadyBoss REST, 3 bottles of FUEL and 4 bags of LadyBoss LEAN CLUB through our phone team liaisons for a total of $519.20
On Apr 9, 2019 one of our Phone Team Liaisons, Ezekiel, called *** to talk to her about her recent purchase and to see if she needed any other LadyBoss products for her journey.
During that call Ezekiel did explain that LadyBoss BURN was on back order, but did not mention LEAN being the same status.
On 5/8/2019 5:07 PM *** email in stating “I never received the 4bags. Please refund me please. Sent from Yahoo Mail for iPhone”
On May 8, 2019 at 8:36 PM Niccole replied to ***’s email stating “Hi ***,
I just wanted to let you know that we have refunded your credit card for the full amount of $519.20. I do apologize for any confusion, but your LEAN was not shipped because it was in "preorder" status. At this time, we are restocking BURN and LEAN and that's why your order was not shipped yet. However, because you previously returned your FUEL and RECOVER, I completed the refund for your LEAN. Please allow 3-10 days for the funds to appear in your account.
Thank you for your patience and understanding!
Always remember to sparkle, you are awesome!
Niccole
Customer Experience Coordinator
LadyBoss Weight Loss”
On May 8, 2019, 8:33 PM Niccole refunded *** the full price of her order in total of $519.20 since she had not received the other products. This has been the only communication we have had with the customer since then. We accept responsibility for this since it was not stated that she would not receive LEAN until after we were back in stock on May 17th.
I have requested LadyBoss to stop shipping the protein mix. I have been placed on a regiment by a surgeon which does not include my continuation of comsumong LadyBoss protein mix. I am facing surgery in a few months if I remain following.doctors orders. So I have contacted LadyBoss 3 times, through email support and FB, but the product continues to be shipped to my home and I continue to be charged. I need LadyBoss to discontinue shipment shipment and my acct not be charged.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 5/17/2019 2:37 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is invalid.
On Dec 28, 2018, 4:13 PM the customer signed up for 2 bags of LadyBoss LEAN CLUB monthly auto ship for $83.26.
During the purchase process, it is clearly indicated that the customer will get a 15% discounted rate of LadyBoss Lean 30 day supply. The Customer is made aware that this is a monthly membership. We have a 30-day money back guarantee, where they can return the product for a full refund if they do not like the product.
On 3/7/2019 4:02 PM *** called and left a voicemail stating that this was her second call, the first one she didn’t leave a message for, but was wanting a call back because she had a question about her bill.
On March 11, 2019 at 7:07 AM Nikki replied to ***’s voicemail via email stating “Hey ***,
I apologize as we do not have a Customer Support Phone Team established at this time. What can I assist you with in regards to your bill?
Nikki
<3 LadyBoss Support Team”
On 5/4/2019 9:28 AM *** emailed in stating “PLEASE DISCONTINUE SHIPMENT OF LADYBOSS FUEL!, THIS IS MY THIRD TEQUEST AND YET YOU KEEP SHIPPING IT OUT AND CHARGING ME. PLEASE STOP THE SHIPMENT AND DONOT CHARGE ME!,”
On May 4, 2019 at 10:11 AM Mary replied to ***’s email stating “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.
If you have the Transformation System, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item subscription, please use this link:
https://ladybosslabs.com/cancelmyclub1
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Mary
LadyBoss Support Team”
These were the only two forms of communication we have had from the customer. We did respond to both and did not receive any reply of any kind back. We have not received the cancellation form from the customer, however her account has been manually cancelled as of May 17, 2019, 4:08 PM.
I joined, and ordered the book to read about program and decide on the rest. I ordered 2/28/19. As of today 5/6/10, I’m still waiting for a book I paid for. I’ve emailed, to absolutely no avail. Next stop, is my bank to file fraud.
Hey Rebecca! I’m so sorry this is the experience you had! I see that you emailed us on 5/5 regarding the status of the book you purchased and we replied same day and issued you the refund for the book which can take 3-10 business days to reflect back to your account. We did have a hiccup with our system and the books not getting shipped out and apologize for that inconvenience. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
Yes, they are busy!! She has a booming business that is helping thousands of women reach their life goals!! I have been a customer for 2 years and have had the same issues. They do get resolved though. Breathe people!!! And read everything before you make a purchase. It is kinda tricky but it is thoroughly explained.
Hi Kathy,
Thank you so much for your positive review! We are continuously growing our staff to be able to provide the best support we can to our amazing customers. We truly appreciate your kind words and understanding of our growing pains! We love being able to support such awesome ladies.
Stephani
LadyBoss Support Team
I got lean and burn about a month ago and I got charged for a second order that I do not remember ordering. Apparently I’m signed up for a subscription. This company will not answer the phone so I can cancel. I emailed them tonight as well as posting in their FB community and my post got removed by an admin of the account. These products are effecting my tummy, making me shake a lot, and my heart race. I have talked to other people who don’t remember signing up for it and no one will return their emails or phone calls. I just want to cancel and get my health back on track.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 4/1/2019 8:10 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is invalid.
On 2019/02/27 07:54 the customer signed up for 1 bag of LadyBoss LEAN CLUB auto ship for $49.26.
During the purchase process, it is clearly indicated that the customer will get a 15% discounted rate of LadyBoss Lean 30 day supply. The Customer is made aware that this is a monthly membership. We have a 30-day money back guarantee, where they can return the product for a full refund if they do not like the product.
On 3/29/2019 8:40 PM *** emailed stating, “Hello,
My name is *** and in February I made my first order of Lady Boss Lean and burn. I was so excited to try this however I never accepted a subscription for Lean and I need to cancel it. They both are affected my tummy as well as the burn affecting my heart. I would like a full refund of the second order that you took out of my account yesterday March 28.
Attached is a screenshot of the tracking information. If this does not get resolved I will make a complaint with Revdex.com as well as making a report with my credit card company to start a dispute.
Thank you! I would like updates on this as if I don’t not hear anything I will be emailing and calling daily.
Best,
***”
Upon sending that email the customer is notified that A member of our dedicated support team will respond to your case within 24 hours.
On March 30, 2019 at 1:59 PM Viviana replied to ***’s email stating “Hey ***,
Upon checkout of your order for LadyBoss LABS, you elected to join our CLUB Membership which renews every 30 days. This was an optional upgrade you made to your order by clicking an agreement box, below that button everything was explained in great detail :)
You can absolutely swap around products, pause, or cancel your membership as needed, we just need to hear from you at least 4 days prior to your renewal date. As we did not hear from you, we processed your payment and your order shipped.
If you want to cancel future orders, you can do so by submitting the following form:
https://ladybosslabs.com/cancelmyclub
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
To return your LABS, please send the products you were not satisfied with to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Stay awesome!
Viviana R
LadyBoss Support Team”
On 3/30/2019 2:23 PM we received ***’s cancellation form “2019-03-30 14:23:06 Please Cancel The Labs Order of: Name: *** Rech Email: *** ZIP Code On Account: 68114 Last 4 Digits Of Card On Account: *** Single CLUB Product To Cancel: LEAN ” and her account was cancelled on Mar 30, 6:00 PM.
We responded to the customer in under 24 hours regarding her account and it was cancelled within 4 hours or receiving her cancellation form. The only way to have been put on auto ship is to check the box that states the details of the monthly auto ship. Receipts and confirmation emails also contain the purchase is a subscription. Once we receive the returned product we will be able to issue a refund.
For the Ladyboss Crown Holders’ Retreat, they sent out a waiver for attendees to be used in advertisements and promotional videos. I did not sign the waiver and emailed them stating that I would not sign it well before the retreat. They emailed back and said this was ok. I attended the retreat and did not sign the waiver. After the retreat, the Director of Coaching, Jessica Z-P***, emailed me and asked if I would be willing to be in videos. I did not respond. A couple of days later an advertising video where I was clearly visible was posted on Ladyboss Kaelin P’s Facebook page. I have informed them in writing that I do not want to be publicized and have asked they remove me from the video. I have sent the ask to multiple channels within the company and though the Support team acknowledged receipt of the email, I have received no response. The video has over 35,000 views.
On March 23, 2019 this situation was escalated to our legal team in regards to the release agreement with ***.
Complaint: ***
I am rejecting this response because:the video is still up and continues to gain views while the legal team has delayed for 6 days now
Regards,
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
I purchased the product to try it out. I did not care for it, but my sister wanted to try it so I did not send it back. The following month, I received another shipment and was billed again. It was very difficult to contact the company- did this through e-mail. They stated that I elected to have the monthly subscription, but I know that I did not. Many companies are doing this these days and I'm careful to NOT subscribe. I sent the product back and requested a refund for which they did give me. Now two weeks later, there is another full charge on my card for a product that I didn't even receive and certainly did not want. The product is not good and I plan to report the charge as fraud.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/25/2019 12:27 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is invalid.
On 2019/02/03 07:24 the customer signed up for 1 bag of LadyBoss LEAN CLUB auto ship for $49.26.
During the purchase process, it is clearly indicated that the customer will get a 15% discounted rate of LadyBoss Lean 30 day supply. The Customer is made aware that this is a monthly membership. We have a 30-day money back guarantee, where they can return the product for a full refund if they do not like the product.
On 3/9/2019 7:42 AM *** emailed stating, “I didn't even realize your product was on auto delivery. Not cool at all. I barely touched the first bag, now I have a whole second bag. Please cancel my membership and DO NOT SEND ANY FURTHER PRODUCTS.
***”
Upon sending that email the customer is notified that A member of our dedicated support team will respond to your case within 48 hours.
On March 11, 2019 at 7:27 PM Ashley replied to ***’s email stating “Hey Beautiful!
I have included the link below to cancel your LABS CLUB Membership.
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Ashley
LadyBoss Support Team”
On 3/12/2019 9:27 AM we received ***’s cancellation form “2019-03-12 09:26:56 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: 49015 Last 4 Digits Of Card On Account: *** Single CLUB Product To Cancel: LEAN” and her account was cancelled on Mar 12, 8:27 PM.
On Mar 19, 2:01 PM Susan refunded the *** for the second charge of $49.26. Refunds can take 3-10 business days to process back to the customer account.
On March 24, 2019 at 7:46 AM *** replied to Ashley stating, “TThanks for not sending me any further products but you charged my account again and this time I didn't even receive anything. At least I don't have to pay another 11.00 to send it back. REFUND MY ACCOUNT OR I'LL REPORT YOU AS FRAUD. I already submitted a cancel request long ago!
***”
On March 25, 2019 at 7:35 AM Ashley replied to *** “HI ***
Thank you for reaching out! I looked into your account and your LEAN subscription was cancelled on March 12, the last charge was March 3 for $49.26.
This order was delivered to you on 3/8 at 2:53 p.m. via UPS. https://www.ups.com/track?loc=en_US&requester=WT/trackdetails
If you would like to return the sealed LEAN back to us to receive a refund please follow the instructions below.
To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Ashley
LadyBoss Support Team”
On March 25, 2019 at 11:58 AM *** replied stating “My account was charged on 3/21/19.”
On 3/25/2019 1:20 PM *** emailed a second time stating “You charged my account on 3/21/19 and you should not have done that. My account was cancelled. You need to refund this money.
***”
On March 25, 2019 at 4:17 PM Airryn responded to ***’s second email stating “Thank you for reaching out!
I am showing that the subscription under the email *** was canceled on March 12th! There have been no new payments taken from this account. If you are seeing new charges, it may be from a second account. Is there a different email you may have used to sign up with at any point?
Sparkle on!
Airryn <3
LadyBoss Support Team”
On March 26, 2019 at 5:28 AM Ashley replied to the first email from *** stating “HI ***
Is there a different email you signed up under?
Ashley
LadyBoss Support Team.”
On March 26, 2019 at 6:30 PM *** replied to Ashley stating “No, I signed up with this e-mail. Sorry for my rudeness earlier- just frustrated. I have a big tax bill to pay so every dollar counts and when I saw the charge again, I panicked...
Sent from my iPhone”
On March 26, 2019 at 6:38 PM Ashley replied to *** stating “Hi ***
I'm showing that you are cancelled and haven't been charged on my side, I attached screenshots of my screen to show you what I'm seeing.
If you received a charge on the 21st this wasn't from us unfortunately and I would recommend disputing it with your bank.
Please let me know if you have any questions<3
Ashley
LadyBoss Support Team”
On March 26, 2019 at 6:39 PM *** replied to Airryn from her second email stating “Not at all- I don’t have another e-mail.
Sent from my iPhone”
On March 26, 2019 at 6:45 PM Airryn replied to *** stating “Thank you for reaching back out!
Could you please provide the last 4 of the card most recently charged, the type of card (master, visa, etc) the amount of the charge, and the date of the charge?Sparkle on!Airryn <3LadyBoss Support Team”On March 26, 2019 at 7:45 PM *** provided her information requested by Airryn “Charge: 49.26Last 4: ***VISA3/21/19
Sent from my iPhone”
On Mar 26, 2019, 8:16 PM Airryn replied back to *** stating Hey ***!
Thank you for providing that information. Unfortunately, I was unable to locate a charge of $49.26 from a visa ending in ***. Could you provide a screenshot of the charge?
Sparkle on!
Airryn <3
LadyBoss Support Team”
On March 27, 2019 at 7:46 AM *** provided a screenshot of her bank statement showing the “charge” from LadyBoss.
On March 27, 2019 at 11:40 AM Stephani replied to *** stating “Hi ***,
Thanks for the screenshot. If you look at the transaction balance prior to the LadyBoss one and then the balance on the LadyBoss $49.26 you will see that this is not a charge but the refund credited back to your account.
Thank You,
Stephani
LadyBoss Support Team”
During the check-out process the customer is given the option for an extra discount by signing up for the CLUB membership monthly auto ship. This is an optional discount that the customer must select the check box in which this is all stated clearly. ***’s account was cancelled the same day she submitted her cancellation form and when we received the returned items we refunded her the $49.26 on 3/19. On 3/21 (per the screenshot of her bank account she provided) those funds were returned to her account, not charged to her account again.
It did take my order a while to get to me and I hope future orders take less time. However! Let me just tell y'all I've been taking it for three days and I've already lost a few pounds. I feel better and want to exercise and do things! Thank you Lady Boss ????
Hey Amber! Thank you so much for the wonderful review. We are so glad to hear that you are loving the products and that you have already seen some results!
I ordered a 1 time order of 57.00 of their Lady boss protein powder. I have never received the Product and they billed my account for 57.00. I would like a refund and not to receive any more Billings or contact
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/15/2019 7:55 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is invalid.
On Feb 25, 12:51 PM the customer purchased 1 bag of LadyBoss LEAN for $57.95.
On 3/13/2019 2:06 PM *** emailed stating, “Hello: I ordered in February and was called afterwards by a rep from your company stating my order would be shipped in 5 tp 7 business days and my order has NOT come in the mail. I have called a your number 50 times and left several messages and NO return phone call. I have spent several hours on hold and no operator or sales rep ever answers...I alway shave to leave a message. Please send my order ASAP and notify me please. You took the money out of my account but I have not received my order. Please send ASAP or I will be contacting the Revdex.com and the Attorney Generals office.
Thank you, ***
***
Boonville, Indiana 47601
”
Upon sending that email the customer is notified that A member of our dedicated support team will respond to your case within 48 hours.
On March 15, 2019 at 7:26 AM Chasity replied to ***’s email stating “Hey ***,
Thank you for reaching out! :) I see that you order did ship with UPS. The tracking number is ***. I tracked it to see the status and do not see that they've updated the status in a few days. I would recommend reaching out to them to get an updated status.
Thank you,
Chasity
LadyBoss Support Team”
Once an order is in the hands of the postal carrier, we are unable to stop, change shipping addresses, or intervene the package per the service carrier. The customer has to contact them since it is being delivered to them. We are showing that her order is in a limbo stage between UPS and USPS. We have provided her with the tracking number and suggested she contact them about the actual status of her order since we are unable to do so at this point.
I ordered a product online in error. I called the company within 5 minutes to cancel. They said I would not do that. I had to receive the product then return and pay shipping and after they receive it they would return my money after 30 days. Bull
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/12/2019 2:30 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com.
We searched for the customer with this email address and have not found an account matching this information.
Email
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/13/2019 1:35 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is invalid.
On 2019/03/07 16:02 the customer purchased 1 bag of LadyBoss LEAN single purchase and the upsell FUEL for a discounted price of $39.95
On 3/8/2019 2:38 PM *** emailed stating, “I purchased the lady boss lean for 5995 a bag by accident I hit the other button with the other fuel things I do not want those can you please take it off of there I do not have enough of my account to cover it I reached out yesterday to somebody about it. Someone just called me on the phone and said that they have no way to get it off I’ve never had this problem before if I can’t get it off of my card I will no longer be ordering this thank you.. I will also contact the Revdex.com
Sent from my iPhone”
On March 11, 2019 at 2:33 PM Airryn replied to ***’s email stating “Hey girl!
Unfortunately, your order has already processed with our systems and cannot be manually canceled at this time. You can return the item for a refund once you receive it if you would like.
We can refund you for a return as long as it is within the 30 day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Sparkle on!
Airryn <3
LadyBoss Support Team”
On 03/13/2019 3:14 P.M. ***’s order was delivered via UPS surepost via USPS.
We have a Phone Team that calls to check on your journey as well as to offer the sale of other LadyBoss programs and products. They do not have the ability to cancel an order or change existing orders in our system. We are working on getting an inbound customer service number activated to help with situations like this, however our main method of contact is *** or via our Facebook messenger, both of which are provided on our website and all emails the customer receives, and we have a 24-48 hour response time frame. Our products ship out the very next day the order is placed which is why we were unable to stop the product from shipping. The customer has received the product and we provided the return information for her to return for a refund.
I have tried numerous times to cancel my account, but I never receive a response. Lady Boss never answers her phone either. Recently, we had a credit card fraud event, which made us change the credit card number. I thought by having the old card go invalid that Lady Boss would not be able to charge me anymore. I was wrong, somehow they got a hold of my new credit card number and are still charging me my monthly charge. I just want to cancel with this company/person, but I am unable to make contact with anybody. This needs to stop now!
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/11/2019 8:01 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we replied to the customer’s emails and provided the information that was requested and the complaint is invalid.
On 2018/10/02 12:01 the customer purchased 1 bag of LadyBoss LEAN on our recurring CLUB monthly membership for $49.26 per month.
On 3/9/2019 2:25 PM we received the only communication from *** via email stating, “Cancel my subscription. I don’t know how you got a hold of my new Visa card, but I am filing a complaint with my banks fraud department. Remove my account immediately or I will file a police report!”
On 3/12/2019 6PM Chasity replied to ***’s email stating “Hey girl,
So sorry to hear you aren’t loving your LABS! We can absolutely take care of this for you. Please use one of the links below to submit your cancellation request.
If you have the Transformation Pack, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
If there are some products you would like to keep receiving you can also swap out products for extras of the ones you like, or downgrade your membership. Please let us know if there is anything else we can help you with in regards to LadyBoss LABS or if there are any questions you need answered prior to canceling. Please note, your membership is not updated until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
To return your LABS, please send everything to the address below and be sure to include a note with your contact email address :) We will issue a refund once the items are received.
LadyBoss Swag
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you: https://ladyboss.com/return
Thank you,
Chasity
LadyBoss Support Team”
On 3/13/2019 5:20 AM we received ***’s cancellation form “2019-03-13 05:20:47 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: 60134 Last 4 Digits Of Card On Account: *** Single CLUB Product To Cancel: LEAN”
On Mar 13, 8:10 AM Andrea’s LEAN CLUB membership was cancelled.
Using the different searching options in our database for contact from this customer we have found that this has been the only communication we have had with the customer. We have not received any incoming calls or voicemails and the only email we received was the one listed above. If the customer feels this is incorrect we are more than happy to see screenshots of her attempted contact. If she would like a refund for the products we will need them returned to us, but only if they are within the return policy time frame of 30 days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
The products seem pretty good BUT be prepared to not have any prices upfront and A LOT of gimmicks. And you have several steps to cancel your membership. You have to email them. Then click on a link where you will need to go through several pages of them asking if you are sure. You cannot access your membership or account directly. It is not a scam but it looks and feels like one. I like things to be straight forward. This is not. Therefore, I don't think I will purchase from them again.
Hey Rebecca! I’m so sorry this is the experience you had! We have listened to the suggestions and concerns regarding the cancellation process and we are working on improving that proces for our customers. We appreciate and value all input in how we can make things better. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
I purchased some leggings on feb. 19. After 2 weeks I had not received the promised tracking number so I reached out. The automated email promised a 48 hour response and it took 4 days. They told me that they sold me leggings that were out of stock. I filed a PayPal claim and ladyboss will not respond to it and that is what PayPal is waiting on to refund my money.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 3/8/2019 11:35 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we corresponded with the customer and the complaint is valid and we accept 100% responsibility.
On February 19, 2019 at 8:00 am the customer purchased 1 pair of NEVER GIVE UP WonderFit Leggings from our LadyBoss online store.
On 3/1/2019 3:07 PM *** emailed stating, “I placed an order *** 10 days ago and only received a confirmation email, no tracking info or anything like that. Please ship them and give me tracking or refund my money. I have always loved lady boss products but this is ridiculous, if this isn’t resolved I’ll have to find new favorite products because I won’t support a business that can’t drop a pair of leggings in the mail in a timely manner. If I don’t get a response I will file a PayPal claim.
Thanks, ***.”
On March 4, 2019 at 5:34 PM Rachelle replied to ***’s email stating “Hi ***,
Thank you for contacting us. Your order is still awaiting shipping from our warehouse. It looks like these leggings are currently out of stock. I see that we attempted to refund this order, but since there was a claim filed with PayPal we are unable to process the refund until the claim is resolved.
Thank You,
Rachelle
LadyBoss Support Team”
On March 4, 2019 at 5:47 PM *** replied to Rachelle stating, “Thank you for responding. I feel like I can purchase from y’all again without being too concerned
Sent from my iPhone”
On March 4, 2019 at 5:53 PM Rachelle replied to *** “Hi ***,
I'm sorry it tool us so long to get back to you. We are short staffed on the weekends. I just got your first email assigned to me today.
Thank You,
Rachelle
LadyBoss Support Team”
On March 4, 2019 at 6:08 PM *** replied stating “Just so you know they are still showing in stock on the website
Sent from my iPhone”
On March 4, 2019 at 8:07 PM Rachelle replied “Hi ***,
Thank you for letting us know. I will let the Swag department know.
Thank You,
Rachelle
LadyBoss Support Team”
On Mar 4, 2019, 11:18 am we attempted to refund *** for the leggings but there was already a dispute from the customer to PayPal and we were unable to issue a refund.
On March 7, 2019 at 6:04 AM *** replied to the email from Rachelle stating “Please respond to the PayPal claim. This is ridiculous. I can’t get my money that I worked for back until you do it until you wait out PayPal and let them close the case due to no response. Have enough respect for your customers to cooperate when you are in the wrong.”
On March 8, 2019 at 3:08 PM Stephani replied to *** stating “Hi ***,
I wanted to reach out to you in regards to your posts within the community group and this email as well. Unfortunately once a charge is disputed we are unable to refund until that dispute is either dropped or resolved by PayPal. If you want to get in touch with them and drop the dispute we will be able to refund you once they are cleared.
Just as a reminder, the community page is for fitness, nutrition and accountability and any and all customer service related issues or concerns should be emailed to us at *** or via our Support page messenger.
Thank You,
Stephani
LadyBoss Support Team”
On March 8, 2019 at 3:38 PM *** replied “They are waiting for y’all to respond. I am not dropping it because I am not risking not getting my money back
Sent from my iPhone”
On March 8, 2019 at 4:39 PM Rachelle replied to *** stating “Hi ***,
We attempted to refund your order, but due to the PayPal claim we are unable to do so until that claim is resolved.
Thank You,
Rachelle
LadyBoss Support Team”
On March 8, 2019 at 5:42 PM *** replied “PayPal is waiting for ladyboss’s response to the claim you bone heads...it’s not that hard to comprehend! Jesus!
Sent from my iPhone”
On March 8, 2019 at 5:45 PM Rachelle responded to *** “Hi ***,
It can take 2-4 weeks for the disputes to be cleared on all ends. Until the communication between banks has been completed, we are unable to take any further action.
Thank You,
Rachelle
LadyBoss Support Team”
On Mar 13, 2019, 1:16 PM we sent this to PayPal in order to resolve the dispute, “The customer purchased the NEVER GIVE UP Wonderfit leggings through our SWAG store https://ladyboss.shop on 2/19/2019. On 3/1/2019 the customer emailed us asking the status of her order she placed and we replied that the item was on hold due to being out of stock and we had already attempted to refund her on 3/4/2019 but there was already a dispute with PayPal for this charge and we have been unable to refund due to the dispute still being in place. Once the dispute is dropped we are more than happy to refund the charge for the leggings since we sold out of them and the customer never received her item.”
We accept full responsibility for this. We have never had a PayPal dispute filed so we were unsure of what steps were needed to take on our end. The customer has won the dispute with PayPal and should be receiving her refund.
I am so disgusted with how this business is run!! I was SO excited to start my journey with Ladyboss and oh how quickly that ended!! I placed an order on Friday 2/22/19. That following Tuesday 2/26/19 I recieved a call from one of their "trainers" who seemed genuinely interested in helping me and told me he was going to set up workout/supplement plans for me. Now mind you, I haven't even recieved my product yet. He brought up how I purchased the lean and the big fat lies book and asked me personal questions like my goals, current height and weight, what medications im on and why, where did I gain my weight, why did I gain weight, if I struggle with stress and have trouble sleeping, etc. Anyways, he was trying to upsell me on all of the other products. I told him I was out to lunch and couldn't talk long. He kept me on the phone for 30 minutes and wouldn't listen when I said I had to go. He tried pressing me to buy all of the other supplements, including fuel. I told him I absolutely could not take that due to the medication I am on and it would put me at risk for heart issues if I mixed the two. He told me well try it anyways and if you don't like it we will refund you. I told him I couldn't afford to spend the $406 for the products he was trying to sell and then he asked me to put a partial of $200 and I told him I still couldn't do it. Then he insisted on me charging my credit card. He was incredibly pushy and told me "i know you have the money and can charge your credit card, you just don't feel comfortable but you have to in order to reach your goal." I explained to him that I worked for the government and live paycheck to paycheck and still haven't bounced back from the recent shutdown. He told me "screw the government, don't let them stop you from reaching your goals, charge your card!!" I proceeded to tell him that when I say I can't afford it right now, I truly can't. He then told me I would never reach my goals without the products and told me to stop making excuses. At this point I was highly upset and It made me super uncomfortable. He then texted me his number to call him back when I could afford it. I posted in the Ladyboss Community on Facebook regarding this phone call to see if it had happened to anyone else or if it was a fraud call!! THERE WERE NEARLY 500 COMMENTS AND MOST OF THEM WERE OTHER WOMEN STATING THE SAME THING HAPPENED TO THEM. The Admins proceeded to stop the ability to comment on the post, started deleting comments and then deleted the entire post without addressing ANY of the issues stated. I reached out to customer support through email and on Facebook and heard nothing back. I know it's a business and they're trying to make money but to HARASS and BULLY your customers is outrageous and honestly quite sad. To tell women WHO ARE TRYING TO BETTER THEMSELVES that they can't reach their goals without these products and making them feel like Crap for not being able to afford it is extremely unprofessional and rude. I couldn't believe how pushy he was and how sketchy he made the business look... I also get 4 emails a day trying to get me to buy more and if you unsubscribe to the emails you won't get updates on your orders. this company has lost sight on why it was built to begin with. It isn't about helping women, it's about the money.
ALSO, look at ALL of the nutrition on the Lean! They advertise that it's all natural and is so healthy when it actually is not. Please do your research and I strongly recommend not to order it based on how they treat their customers and the product. If you do decide to order their products, GO ANYWHERE BUT THE LADYBOSS SITE! You will save yourself from ENDLESS emails trying to upsell you and phone calls harassing you!!
Hey Kassandra! I’m so sorry this is the experience you had! All customer service concerns or complaints are more than welcome to be submitted to our support email. The Facebook Community page we have is not intended for customer service complaints or questions. The admins of that page removed your post because it did not comply with the rules of the page, set in place by Kaelin. We take all concerns and suggestion seriously, especially when it concerns our ladybosses, but we need those to be directed to us the correct way so we can handle it appropriately. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
I did file a complaint through the customer support team and they were of no help. Apologized but said you guys believe in your products don't want women to get in their own way of making progress hence why they press women into buying it, completely contradicting. You guys want to address the post on the page but not how your RESULTS SCHEDULING MANAGER talked to me and made me feel? Kaelin says in her mandatory video that your team is there to help us and motivate us, yet they do the opposite and make us feel like Crap for not being able to afford $400 worth of products. Then they go as far to harrass us and tell us we will never succeed without the products?? Kaelin also asks us to be nice to the phone team yet they aren't nice to us?? My post was NOT a customer service issue. It was NOT a complaint. It was about something I experienced and I wanted to know if anyone else experienced that because I didn't know if it was a scam and someone pretending to be lady boss. Your team calls from local numbers that can't be traced just like people who scam others do!! Nowhere online or on the customer service number is there an option to choose regarding this issue. Stop making excuses as to why you deleted the post. There were over 500 comments and you guys went through and deleted over 100 of them where other girls said they were experiencing the same thing. You bury these issues and tell people they're being investigated but nothing gets done and your team faces no consequences. If things were being done, people would not still be getting harassed. An apology isn't enough for me. They're just words. I want PROOF actions are being done.
the only thing good about the company is the products, however the hassle, the cost, and the mistreatment from the company is not worth it. Cold calls, telling people if they don’t buy a THREE HUNDRED DOLLAR transformation system they aren’t committed!! But yet kaelin lost her weight solely on eating clean but the rest of the ladies need supplements.. pish posh. 3/4 of people never receive their order, I never had an issue with that though.
Hey Alexis! I’m so sorry this is the experience you had! While Kaelin did not use LadyBoss supplements to lose her weight, she did notice that there was a lack of women’s supplements on the market and she wanted to create something that would benefit the ladies who are looking to use supplements. The supplements are not necessary and are meant to aid in weight loss goals along with the healthy nutrition and fitness plan she has created. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
On December 17th I send an e-mail to Lady Boss Support to cancel my account ***; however I do not have a Case # for this. Again on 1/20/2019 I send a email to cancel my account *** and this time received an email back with the Case #*** telling me that someone would be in contact with me within 48 hours and yet I received an email on 2/11 saying my order had shipped and I received the monthly order as usual. Then on the 17th of February I received another email saying my order had shipped and received it today 2/21/2019. I have tried by phone for three days to contact this company and every time I am forced to leave a "voicemail" in which I am told will be responded to. I even tried to call the order line and got the same message and let a voicemail there as well. ( I have e-mails telling me they can't find an account under the *** from 1/20/2018 and then on 1/23/2018 another saying I do. They also tell me that I purchased a Unlimited Access Pass, that I do not recall ever purchasing. This company is ripping people off with their unethical business practices. It's a never ending circle of leaving messages or sending e-mail that you get case numbers to but, you cannot get responses to.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 2/22/2019 11:44 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we replied to the customer’s emails and provided the information that was requested numerous times and the complaint is invalid.
On 2018/10/07 08:43 the customer purchased 2 bags of LadyBoss LEAN on our recurring CLUB monthly membership for $83.26 per month, and on 2018/10/15 10:03 the customer again signed up for 2 bags of LadyBoss LEAN on recurring CLUB membership for $83.26.
On 12/17/2018 4:59 AM *** emailed stating, “Cancel”
On December 17, 2018 at 7:04 AM Lori replied to ***’s email stating “Hi ***,
Thanks for reaching out! I'd be happy to help. I have included the link below to cancel your LABS CLUB membership.
If you have the Transformation System, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
We can also pause your CLUB membership if you have too much, or swap out different products if you’d rather customize your Transformation Pack rather than forfeiting your amazing discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Have a great day and spread some sparkle!
Lori Ann
LadyBoss Support Team”
On 1/20/2019 11:05 AM *** emailed a second time stating “Cancel”
On January 21, 2019 at 9:37 AM LeeAnn replied back stating “Hey LadyBoss!
I have included the link below to cancel your LABS CLUB Membership.
IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.
If you have the Transformation System, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Stay Awesome <3
LeeAnn
Support Team”
On 2/16/2019 6:54 AM *** emailed a third time stating “I have asked that this account be closed before only to be told that no account exists under this email. Well it must because I received another package today. Cancel this account and tell me how to send back this last package. ***”
On February 17, 2019 at 10:06 AM Airryn replied to ***’s third email stating “Hey LadyBoss!
I have included the link below to cancel your LABS CLUB Membership.
IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.
If you have the Transformation System, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling, $5-10. We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Sparkle on!
Airryn <3
LadyBoss Support Team”
On 2/21/2019 3:18 PM *** left a voicemail stating she wants to cancel or she will report us to the Revdex.com.
On February 24, 2019 at 7:20 AM Nikki emailed *** at both emails we have accounts for under her name and phone number stating “Hey Girl,
What can I assist you with? I wasn't sure which email to reach out to since you have 2 on file so I sent this email to both.
Nikki
<3 LadyBoss Support Team”
On February 24, 2019 at 7:33 PM *** replied to Nikki stating “I have received 2 shippments even though I cancelled my account. I would like to return them but I don't think I should be responsible for the return shipping, since I already cancelled my account. Please see what you can do to make this happen.
***”
On February 25, 2019 at 7:01 AM Nikki replied “Hey ***,
I looked further into your account and I don't see a Cancellation Request form from you. We responded back to your cancellation email on 2/16 with the link to cancel. That form on the link must be submitted back to us so we can get that cancelled ASAP. I will attach that email below mine.
Nikki
<3 LadyBoss Support Team
EMAIL:
Airryn H
February 17, 2019 at 10:06 AM
Email
To: ***, Bcc: airrynView Details
Hey LadyBoss!
I have included the link below to cancel your LABS CLUB Membership.
IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.
If you have the Transformation System, please use this link:
https://ladybosslabs.com/cancelmytransformationpack
If you have an individual item CLUB pack, please use this link:
https://ladybosslabs.com/cancelmyclub
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling, $5-10. We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Sparkle on!
Airryn <3
LadyBoss Support Team”
On February 26, 2019 at 6:39 PM *** replied back “Your link leads to no forms. Its just click here keep going. Click here to pause. Click here for nothing. I want my membership cancelled! Do not send another shipment.”
On February 27, 2019 at 6:54 AM Nikki responded to ***’s email stating “Hey ***,
Thanks for reaching back out. Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Nikki
<3 LadyBoss Support Team”
On March 1, 2019 at 1:02 PM *** replied back stating “Nikki I will also be returning the two boxes (4 packages of Ladyboss Lean)
Of product that I mentioned and you failed to address. I would appreciate return labels sent to me. If you send labels I would be willing to swap out product instead of returning it for a refund. Please get back to me.
***
Sent from Yahoo Mail on Android”
On March 3, 2019 at 8:15 AM Nikki replied to *** stating “Hey ***,
I apologize as we don't allow exchanges of products. We can only accept back the product for a refund if it's within 30 days of delivery per return policy. Also we do not cover return shipping costs for refunds.
To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Nikki
<3 LadyBoss Support Team”
As of Feb 27, 8:31 AM ***’s accounts have been cancelled even though we never received the cancellation forms we sent to complete her request. We have responded to her emails, however sometimes our emails can end up in spam/junk. She has not responded to our last email correspondence, however we have provided all of the information she requested via email each time she emailed to cancel. We do require the cancellation form be completed, which is stated in the emails, and submitted at least 48 hours prior to the renewal date. We do not cover cost of return shipping for items that are unwanted. Once we receive the returned items we will address the ones that qualify for a refund and a member support representative will be in contact regarding the return and refund.
I am absolutely disgusted with the way this business is run; they are dishonest, they say they send emails when they don't. They say that they check emails regularly within the 24-hour to 48-hour bracket that is also not true. They make you jump through hoops to get rid of your subscriptions, and don't tell you what you're signing up for when you're signing up for them..... resulting in higher charges monthly. It is extremely difficult to get in touch with the team members just to get what you want. Be ready to wait days and days and days for your emails to come through I'm so disappointed with this process the most unprofessional business ever!!!!!
Hey Lauren! I’m so sorry this is the experience you had! I looked into this for you and see that you did sign up for recurring monthly membership of 1 bag of LEAN a month on 2019/02/01 08:10 and opted for the discounted purchase a bottle of FUEL. I see you emailed on 2/2 asking how much it was after the 7 day free trial and we replied to that email on 2/4. You emailed again on 2/6 requesting to cancel your monthly LEAN membership and we responded with the cancellation link on 2/7, and you emailed again on 2/11 requesting to cancel again, which we replied to again with the cancellation link. You responded a few times with one of our member support about having a number to call to reach people and we replied back again with the cancellation link. Sometimes our emails are sent to spam if you don’t see them in your inbox. We did receive your cancellation form on 2/16 and your account was cancelled same day. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
They get a very POOR review. I started to buy but did not want it . I did not even go to the checkout to finish. They sent me a bottle and charge my credit card. They told me to sent the bottle back to this address LadyBoss Labs 10010 Indian School Rd. NE Albuquerque, NM 87112. I sent it to that address and I had a notice of ALERT from the delivery of the mail saying Delivery Attempted - No Access to Delivery Location ALBUQUERQUE, NM 87112. I do not know why they sent me the wrong address when I am trying to get it back. They said that they would not pay for shipping it to them again. They are cheating me when I'm trying to get back to them. People SHOULD NOT BUY FROM THIS COMPANY. I'm having way to much trouble.
Hey Dottie! I’m so sorry this is the experience you had! I looked into this for you and see that you did purchase the bottle of BURN. The only way to have completed a purchase is to hit the submit button. Per our return/refund policy we do not cover the cost of shipping back unwanted product to us, and the address we provided you is our correct address. This is an issue with the post office not delivering the item to us. I also see that you have disputed the charge. Once the dispute is dropped we will be able to issue a refund for the returned product once we receive it. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!
Stephani P.
LadyBoss Support Team
I ordered lady boss have reached out to return product to get money back because they say 100%money back guarentee they wont get back and then they just took another 83.26 out of my account for no reason. I would like all my money back since its a scam!
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
s! I have turned you into every business bureau possible! So you better just give back my money! ASAP”
On 2/8/2019 4:35 PM LadyBoss received notice that *** the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid.
On 2019/01/07 10:05 the customer purchased 2 bags of LadyBoss LEAN on our recurring CLUB monthly membership for $83.26 per month.
On 2/7/2019 9:42 PM *** emailed stating, “Um I bought your powder over 2 months ago and I paid it in full the 83 dollars. And you just charged my account again!!! I want my refund of that money and dont want anymore money taken out. Thats bull*** I paid for it one time to try now you just take money out whenever??”
On February 9, 2019 at 1:18 PM Airryn replied to ***’s email stating “Sure thing! We can definitely help you out here. Upon checkout of your order for LadyBoss LABS, you elected to join our CLUB Membership which renews every 30 days. This was an optional upgrade you made to your order by clicking an agreement box, below that button where everything was explained in great detail :) I have included the link below to cancel your LABS CLUB Membership.
https://ladybosslabs.com/cancelmyclub
Please note, your CLUB Membership is not updated until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Sparkle on!
Airryn <3 ”
On February 9, 2019 at 2:26 PM *** responded back to Airryin stating “I want all my money back you guys are scamming millions of people! My bank even red flagged you as a scam. Im not sending my product back considering I paid my 83.26 for it. But you took another 83.26 out of my account for no *** reason!!! What dont you get. Your scamming b
On February 9, 2019 at 4:08 PM Airryn replied back stating “Hey ***,
Thank you for reaching back out! I assure you, we are not trying to scam you. The order that processed on February 7th had already processed and shipped out when you asked for the refund. We can only refund you before the product ships or once we have it back.
The order is on its way to you with UPS, here is the tracking number: ***
Don't forget to fill out the cancellation form through the link I provided in my previous response as the auto-ship will not be cancelled until this form has been submitted. Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Sparkle on!
Airryn <3
LadyBoss Support Team”
On February 9, 2019 at 4:56 PM *** replied stating “I never clicked no box to sign me up for multiple months of you taking money out of my account so I call bull***.. have you read all the reviews online about ladyboss and how many people have turned you in for scamming im not filling out any information because all your trying to do is get more information out of me. That product that you supposedly shipped feb 7 I will send back but im not paying for shipping because your stupid and are scamming people. Why would I order multiple months if I didnt know if the *** worked in the first place? I wouldn't nor would anyone else. You guys are stupid. And I already turned you in for scamming so now you can deal with the business bureau because im done dealing with you scamming people. Ill get my money back one way or another. Along with the 1000 other ppl that turned you in for the same ***!”
On Feb 10, 9:02 AM ***’s subscription for 2 bag of LadyBoss LEAN was cancelled. She will no longer receive any product from us, nor be charged again.
This has been the only communication we have had with the customer. In order to receive the price of the product she purchased she had to have clicked the recurring CLUB membership checkbox where it is explained that they will be placed on a monthly recurring auto ship of the product which they can cancel at any time. We will be more than happy to issue a refund once the eligible returned items are received by us.
Tell us why here...
I ordered protein powder over a week ago. Never got a email confirmation. They took the money from my credit card. I would like my product now or a refund. I have also emailed them and never heard back
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 2/4/2019 10:45 AM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that we communicated with the customer and the complaint is invalid.
On Jan 25, 2:28 PM the customer purchased 2 bags of LadyBoss LEAN for a one time purchase at $97.95
On 1/31/2019 1:46 PM *** emailed stating, “I placed an order and Sunday. I have not received a confirmation email and want to know when I will be receiving my product. You have already charged my credit card.”
On January 31, 2019 at 6:40 PM Billie replied to ***’s email stating “Hey ***,
Sure thing :) Your LABS have shipped and I’ve included tracking information for UPS below!
***
Make sure to check your junk/spam folders as our email sometimes winds up there.
Thanks
Billie
LadyBoss Support Team ”
This has been the only communication we have had with/from the customer. Sometimes our emails (tracking, shipping, confirmation, and replies) can end up in spam/junk if they don’t make it to the inbox. The tracking for the customer’s order is showing that it should deliver on 2/5/2019 via UPS surepost.