LadyBoss

Hey Silvia! I’m so sorry this is the experience you had! I looked into this for you and see that you did purchase Kaelin’s book Big Fat Lies on Dec 27, 2018, 4:02 PM. I looked for the order in our system and it seems that it did not get pushed to our warehouse for some reason. I have manually put the order through and you should be receiving that shortly. Again I apologize for the glitch in our system. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

Hey Tanya! I’m so sorry this is the experience you had! I looked into this for you and see that you did sign up for one bag of LEAN on auto ship on Nov 30, 2018, 8:37 AM. I see you messaged us a few times regarding tracking and each time we did provide tracking for your package. Unfortunately once your item is in the hands of the service carrier (usually USPS or FedEx) we are unable to do anything, and when it is marked as delivered you need to contact the carrier to find out where your package was delivered. I do see that we received a cancellation request for your LEAN CLUB membership and that has been cancelled as of 1/19/2019. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/22/2019 2:58 PM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that we communicated with the customer and the complaint is valid.

On 2019/01/16 17:15 the customer signed up for the 7 day free trial to monthly membership for the LadyBoss Lifestyle.

On 01/21/2019 10:06am PST Phuong, one of our Phone Team Liaisons called *** to check on her journey with the free trial so far. Phuong goes through the option of upgrading to become a lifetime member and then says "You're going to be a LadyBoss Lifer, cool?" *** says "I don't know if I want to do that right now" Phuong says "yeah I understand you told me you want to be healthier, you want to be happier, you want to feel confidant and I honestly believe that's possible for you. So you deserve it, you can do it, this is going to help you o it, so let's do it, cool?" *** says "yeah" Phuong asks her last name and she spells it out, Phuong verified her address. Then Phuong says "and is the card ending in *** ok with you?" and *** says "yeah" Then Phuong says " Let me go ahead and process that order and you're going to be a LadyBoss Lifer, Ok? I'm super excited for you ***." *** says "Thank You" Phuong says "How do you feel, this is your first step?" *** says "Good" and giggles. Phuong says "Let me go ahead and get you started on you're nutrition and fitness gameplan ok?" and *** says "Okay." Phuong goes on to pitch the supplements. *** asked how much they cost, Phuong answers and *** says "I don't want to do any of that, I can't afford that" Phuong responds with a objection response and *** hung up while she was talking.
On 1/21/2019 11:22 AM *** emailed stating “I do not want to join right now. I cannot afford it. I want to stick to monthly plan”
On January 21, 2019 at 3:51 PM Stacy replied to ***’s email stating “Hi ***,
Thanks for reaching out. Our Unlimited Access membership is non refundable because it was a one time payment for Lifetime access. You were also given multiple bonuses, Kaelin's Big Fat Lies audio book, Secret ToolBox and Motivational Video which are all downloadable files that we can't "take back" or be retuned.
I see you spoke to Phoung and she would have verified multiple times during the call that you wanted to purchase the Unlimited Access on card ending in ***.
Have a great day,
Stacy
LadyBoss Support Team”
On January 21, 2019 at 3:54 PM *** replied stating “Well she didn't verify at all. I told her I was not interested. She said "you want to reach your goal, right? I said yes and she told me that my card was being charged. I didn't want it at all. She did not verify multiple times and I didnt click on any links. I literally had to hang up on her because she was not listening when I said I could not afford it!!!! I seriously cannot afford 200 dollars right now!!! I don't want any of this ***!!! I am writing Revdex.com. I have never been so upset with a company in my life. I feel I've been fooled. This company is a scam.”
On January 21, 2019 at 4:45 PM Stacy replied to ***’s email stating, “Hi ***,
May I ask why you think you've been scammed? I do what to look further into this so I'm going to have our Quality Assurance department pull the phone conversation between you and Phuong to hear what was said during the call. I did talk to Phuong and she said that you were excited that everything went through this morning and couldn't give me any insight on why you are unhappy about the Unlimited Access purchase.
Have a great day,
Stacy
LadyBoss Support Team”
On January 21, 2019 at 5:05 PM *** replied stating “Yes. I feel that you will understand after listening to the exchange. Phuong explained to me everything that came with the unlimited access. I told her that I did not want to purchase it. I can't remember everything she was talking about after that, but she was talking about what my goals were then was verifying my card number. I was unaware at that time that she was processing an order. I did verify my card number because I knew my free week was over and I was going to be paying the $27 monthly fee. We then moved on to the pills and shake and I told her that I could not afford it. She explained how important the items were and told me that she would start me on something like a 6 day supply or something? I honestly couldn't understand everything that was said but I felt I had no choice to hang up because she was blatantly ignoring my attempts to tell her I couldn't afford it and I did not want her to charge my card. I didnt realize that I purchased the unlimited access plan until I checked my bank account.”
On January 22, 2019 at 2:13 PM *** replied again asking “Has anyone gotten a chance to look into this yet? Please get back to me as soon as possible.”
On January 22, 2019 at 2:54 PM Stacy replied to *** stating “Hi ***,
Quality Control needs 48 hours to pull the call and transcribe it. Once that is complete, I'll let you know =)
Have a great day,
Stacy
LadyBoss Support Team”
On January 22, 2019 at 2:55 PM *** replied to Stacy “Ok, thank you.”
After reviewing the call we have determined that since Phuong did not repeat the price point and verify at least 3 times that the customer’s complaint is valid. We have issued *** a refund for the Unlimited membership. Refunds can take 3-10 business days to reflect back to the customer’s account. There has been no further communication with *** about this issue.

Hey Sue! I’m so sorry this is the experience you had! I looked into this for you and see that you did purchase one bag of LEAN on Jan 19, 11:16 AM, and on 1/22/2019 8:38 AM you emailed us requesting to cancel your membership. One of our support team members emailed you back on 1/22/2019 around 10 AM with the cancellation form and instructions. I do see that there were a few more exchanges and we have received your cancellation form on 1/23/2019 7:36 AM and have cancelled your auto ship membership. Since our orders do start processing immediately, your order was already in the hands of UPS when you emailed to cancel and therefore you will still be receiving your original purchase. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/14/2019 2:08 PM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show that this complaint is valid and we take 100% responsibility for this situation.

On Jul 25, 2018, 6:13 AM the customer signed up for the LadyBoss LEAN 2 bag auto ship CLUB membership.

On 11/13/2018 4:02 PM *** called and left a voicemail stating that she wanted to cancel her auto ship membership.
On 11/26/2018 4:15 PM *** called and left a second voicemail stating that she wants to discontinue her auto shipments and requested an email back.
We did not respond to ***’s voicemails via phone call or email. We are addressing this with the person who was assigned those calls to correct this issue. We have cancelled ***’s LEAN membership as of Jan 15, 12:33 PM and refunded her the most recent charge on her card. We are deeply sorry that this was not handled correctly and apologize for the inconvenience.

Hey Patsy! I’m so sorry this is the experience you had! I looked into this for you and see that you two bags of LEAN and 1 discounted bottle of FUEL on Jan 6, 2:17 PM. But I do see that you purchased one bag of LEAN on 12/26 with the LIVE Challenge kit. I see that you emailed us on January 9, 2019 requesting your tracking status. On January 10th one of our member support representatives communicated with you the status of your order. I apologize for the error in tracking number. I do show that your order of LEAN was delivered to you on 1/12 via UPS (https://www.ups.com/track?loc=en_US&requester=ST/trackdetails). Sometimes our tracking emails can end up in spam. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/10/2019 3:11 PM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been resolved to the customer’s request.

On Jan 7, 6:35 AM the customer purchased one 30 day supply bottle of LadyBoss REST.

On 1/9/2019 6:42 AM *** emailed stating, “Just wondering if I will receive an email when my order ships out. I was not given an order number so you’ll have to look it up by my name. I would like to know an approximate date and who will be deliverong it.

Thank you,

***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On 1/10/2019 7:03 AM *** emailed again stating “Just checking to see when this order will be delivered.”
On 1/10/2019 7:22 AM *** emailed a third time stating “Please respond to my emails. No one got back to me within 24 hours, so I sent another email about #***. I would like a prompt response and not an automated one, PLEASE!!! When will I get what I ordered?? It has been cleared on my card. Get back with me!!! And send me my order. I do not want to have to contact you again. Thank you, *** the first email case number you gave me is #***. And BTW, it shouldn’t be a “case” now, It was an order. Now it’s a “case” that needs looking into????”
On 1/10/2019 7:45 AM *** emailed a fourth time stating “STOP creating cases and RESPOND to me without an automated email!!!! If you can’t do that DELETE my order and refund my money!!!!!!”
On 1/10/2019 at 5 PM Niccole emailed ***’s very first email from 1/9 stating, “Hi ***,
Your order for REST was shipped January 8, 2019.
Delivery estimate: 2019-01-10 - 2019-01-15
The USPS tracking number for your order is ***.
Always remember to sparkle, you are awesome!
Niccole
LadyBoss Support Team”
We responded to ***’s email just over the 24 hour response time frame with the information she was requesting. Her order was shipped the next day after her purchase which is a timely manner. Most of the time our shipping and tracking emails can end up in spam/junk if they don’t get sent to the customer’s inbox. Any time a customer emails a new email a new case is created within our system. Cases are not a bad thing, they just give a number for the customer to refer back to if need be. She was responded to by a live person with her tracking information. This situation was resolved on our end with the customer shortly after the complaint was filed, and before we were alerted to the complaint.

Hey Alisha! I’m so sorry this is the experience you had! I looked into this for you and see that you signed up for the CLUB Transformation System on Jan 1, 12:48 AM. I see that you Facebook messaged us on January 5, 2019 at 4:03 regarding your account and tracking status. On January 7, 2019 at 11:19 AM one of our member support representatives communicated with you the status of your order. A tracking number has not yet been provided for your order. Once that is provided you will receive a tracking email. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

Hi JoAnn! Thank you so much, we are glad you are satisfied with the product. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/4/2019 9:47 AM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is valid and has been resolved to the customer’s request. We accept 100% responsibility.

On 2018/05/24 21:15 the customer signed up for LadyBoss Lifestyle 7 day free trial to monthly membership.
On 9/3/2018 10:05 AM *** emailed stating for the first time, “Cancel membership
***
Cell: ***”
Upon leaving that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On September 3, 2018 at 12:46 PM Kelsea responded to ***’s email stating “Hey girl,
Thanks for reaching out! I'd love to help! To cancel your membership, please confirm your information at the link below: If you decide NOT to cancel before you click the link below, be sure and reply back to this email and let us know! https://***
Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above.
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Best,
Kelsea
LadyBoss Support Team”
On 9/3/2018 1:39 PM we received a cancellation form for ***’s Lifestyle membership, “2018-09-03 12:39:34 CANCELLATION REQUEST: Name: *** Email: *** Phone Number: *** Last 4 of CC: *** Please share with me why you chose to cancel? I've had many problems with the support team . Took 2 months to recieve my last package. No phone number to talk to an actual person . Very unprofessional”
On 1/3/2019 2:56 PM *** emailed again stating “I haven’t had an account open in nearly 7 months . But today I had a membership charge from lady boss. Someone better refund the 27.00 or you will be turned into the Revdex.com. This is why I cancelled my membership in the first place . I need to be contacted ASAP
***
Cell: ***”
On 1/4/2019 12:30 AM Rachelle emailed *** stating, “Hi ***,
Thank you for contacting us and letting us know. I have manually canceled your account and have refunded you $108. It should be in your account in 3-10 days.
Happy New Year,
Rachelle
LadyBoss Support Team”
We accept responsibility for the account not being cancelled in September when *** first requested to cancel her membership and submitted her cancellation form. She has been refunded back to July in the amount of $108. We have not had any further communication with *** regarding this concern. Her membership account was cancelled and refunded on Jan 3, 11:06 PM.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/3/2019 10:56 AM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is valid and has been resolved to the customer’s request. We accept 100% responsibility.

On 1/4/2019 9:10 AM Stephani reached out to *** “Hi ***,
I wanted to reach out to you in regards to the Revdex.com complaint you filed against us. I see that in the complaint you stated the issue with access to the Facebook group, and I did look up our emails with you and see we provided the link to rejoin the group as we were not showing you in the group, nor any evidence of having removed or blocked you from the community group page. The last communication we have from you is from November 13th in which we did provide you with the link to request to join the community page again. We never received any communication regarding not being able to access the trainer app, which we can easily give you access to if it's not working for you.
Please remove the old link from your phone and use the one I am attaching below :)
To get your new access link, please click on the link below. You will be taken to a page where your personal web access link is generated. Bookmark that link (don't set it as a shortcut on your home screen) and you will be good to go!
https://ladyboss.com/unlimitedwelcome2
(If you are using an android device, then you will need to switch to FireFox web browser).
We recently update our app and some of the old features have been replaced! We think you’re gonna love it Head over to the Facebook community page and watch Kaelin’s tutorial on how to navigate and see all the new features (like the 4) and how to enter to win LadyBoss of the month! The video is pinned to the top of the page, so you can't miss it!! It's labeled "ALL HANDS - Every LadyBoss must watch!!" https://www.facebook.com/ktuell/videos/10216858771319386/
Here is the link to request to join our LadyBoss Movement Facebook page!
Please be sure to answer ALL of the screening questions and introduce yourself to the group!
https://www.facebook.com/groups/ladybossmovement/
I am hoping to resolve this issue here for you. Please let me know if there is anything we can do to help. If you are still not able to get into the Facebook group you might want to try contacting Facebook support as well. I will personally keep an eye out for your Facebook request (if your profile name is the same as listed here, otherwise let me know what to look out for :) ).
Thank You,
Stephani
LadyBoss Support Team”
On January 7, 2019 at 7:20 AM *** emailed stating “Hello Stephani,
Thank you for your help! I really appreciate your clear and concise instructions.
I have been able to download and install the new trainer "app" and I'm going to start using it today. I have missed my LB workouts :-)
I also have missed the sparkle on the LadyBoss FB group. I am still not able to gain access to the page though. Boo...
I have attached a screen shot of what I see when I click the link you provided. Is this a common issue you can help me with?
Looking forward to hearing from you!
Thanks!
***”
On January 7, 2019 at 6:49 PM Stephani replied to *** stating “Hi ***,
Thanks for reaching back out and for the screenshot. That is strange, as I have not encountered that before. What happens if you search for LADYBOSS COMMUNITY in Facebook and try to join that way? The only other thing I can suggest if that still doesn't work is to email the actual Facebook support and see if there is something that is happening on their end or if they can assist you further. :) Please let me know what they say or if searching and attempting to join works :)
Thank You,
Stephani
LadyBoss Support Team”
On January 8, 2019 at 11:47 AM *** emailed stating “Hello Stephanie,
Thanks for the quick response. I tried to search on facebook for ladyboss community. I have attached a screenshot of what was displayed. It seems like every Ladyboss group except the Ladyboss community group was dispayed.
I reached out to the facebook support team. I was told that either the group's privacy setting is "secret" or I have been blocked or removed by a group admin. They said I'm either blocked or removed from the group and will need to be unblocked or unremoved, or an admin can try to "invite" me to the group and that might work.
Can you help me with either of those options?
In the past year I have had 3 variations of my screen name on facebook due to a divorce. Could that have caused an issue?
Here are the screen names if you need them, and also my 2 emails incase that might be causing an issue:
Original FB Screen Name- ***
FB Screen name once divorced- ***
Current FB screen name (got remarried)- ***
Original email address used to join Ladyboss: ***
Current email address: ***
Please let me know if any of this will help me get my access back to the Ladyboss community group.
Thank you so much,
***”
On January 8, 2019 at 3:10 PM Stephani responded to *** stating “Hi ***,
Thanks for reaching back out. I found it! It looks like your new one was blocked but I couldn't find a reason why. It was blocked under this one ***. I have released the block so you should be able to join the group using the link I sent you previously, or by searching. I apologize about that and hope that this gets us back in good graces with you :) Thanks for being patient while we figured this out!
Thank You,
Stephani
LadyBoss Support Team”
On January 8, 2019 at 4:53 PM *** replied stating “Hi Stephani,
Thank you for your help! I went ahead and submitted my 3 questions to join back into the group. I am so excited to be approved! ????
Thank you,
***
Sent from my iPhone”
On January 8, 2019 at 7:54 PM Stephani replied to ***’s email stating “Hey girl I just approved your request :) Is there anything else we can do in regards to the Revdex.com complaint? :)
Thank You,
Stephani
LadyBoss Support Team”
On January 8, 2019 at 8:02 PM *** emailed back “I will make sure they know everything has been taken care of and was fixed in an extremely timely manner. I wanted to sincerely thank you one more time for your help! Have a great evening!
Sent from my iPhone”
As of January 8th the customer’s concern and requests have been resolved. We accept responsibility for this since *** was on our blocked list for the Facebook Community group for reasons unknown in our system. She has since been added back to the group and was provided a new link to access the trainer again.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 1/3/2019 2:58 PM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is not valid and has been resolved to the customer’s request.

On 2018/07/19 08:38 the customer signed up for LadyBoss LEAN 2 bag monthly auto ship CLUB subscription.
On 11/29/2018 8:21 AM *** emailed stating, “I would like to cancel my monthly order of lady boss. Thank you
***
***

***

***
--
*** R.N.
***

***
***”
Upon leaving that email the customer was notified that A member of our dedicated support team will respond to you.
On November 29, 2018 at 2:44 PM Nikki responded to *** email stating “Hey ***,
Sure thing:) I have included the link below to cancel your LABS CLUB Membership.
If you have the Transformation System, please use this link:
***
If you have an individual item CLUB pack, please use this link:
***
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date. If the membership you are looking to cancel is not for LABS, but for the Monthly Trainer Access, UTA, Coaching, etc., please let us know so we can get you to the correct department.
Thanks
Nikki
<3 LadyBoss Support Team”
On 1/4/2019 6:42 AM we received a cancellation form for ***’s LABS, 2019-01-04 05:42:56 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Last 4 Digits Of Card On Account: *** Single CLUB Product To Cancel: LEAN Case Comments: none
We have not had any further communication with *** regarding this concern. We responded to her only email in timely manner with the cancellation information she requested but she did not submit the cancellation form until 1/4/2019.

Hi Jennifer! Thank you so much for your kind words. We are so proud and excited to hear about your journey with LadyBoss and hope we can continue to serve you the best way possible. Keep it up LadyBoss!

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 12/21/2018 8:23 AM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is valid and we take complete responsibility.

On 2018/06/09 08:58 the customer signed up for LadyBoss LEAN 2 bag monthly auto ship CLUB subscription with a 30 day supply of BURN. On 9/6/2018 5:52 AM the customer swapped both LEAN for FUEL and BURN. On 10/2/2018 9:42 PM the customer swapped again for one bag of LEAN and BURN on auto ship.
On 11/9/2018 5:21 AM *** emailed in a cancellation form for her LABS, 2018-11-09 04:21:52 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: 62033 Last 4 Digits Of Card On Account: *** Single CLUB Product To Cancel: LEAN Case Comments: Have a better website and communication.
Upon leaving that email the customer was notified that A member of our dedicated support team will respond to you.

On 12/20/2018 11:44 AM *** emailed again stating, “I cancelled my order on Nov 9th. I received a shipment in November and again yesterday (December) WHY??? I want my money back. I CANCELLED and I have the confirmation email dated 11/09 that says Sorry to see you go, cancellation request received.
***
***
Gillespie, IL 62033”
On December 20, 2018 at 4:38 PM Savannah replied to *** stating “Hey ***,
Thanks for reaching out and I'm SO incredibly sorry that this happened. You definitely should not have been charged. I have issued a refund for both products and you can keep the LABS you received on us <3 Please allow 3-10 business days for the bank to process the funds back to your card. Have a great day!
~"There is no force equal to a woman determined to rise." <3
Best,
Savannah
LadyBoss Support Team”
On Dec 20, 2:23 PM Savannah cancelled both LEAN and BURN CLUB memberships and refunded *** for the December charges. On Dec 24, 12:59 PM Stephani refunded *** for the November orders that processed that should have been cancelled.
We have not had any further communication with *** regarding this concern. We take responsibility for this issue, since we did not get her membership cancelled at the time she submitted it.

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On 2018/12/05 13:46:40 the customer made a purchase for Coaching Full Pay for $4997.

On 12/18/2018 9:16 AM *** emailed stating “I'm currently signed up for the year long program but I feel this program isn't for me. I have a hard time eating before 2-3pm and I usually try to push it off till 6-7pm so I'm not eating again right before bed. Also I'm unable to do much exercise due to medical conditions, the closest gym is 30 minutes away, and living in a very small town I don't get many options for healthy eating. I'm not sure of the process to cancel the remainder of the program or if there would be a refund with early cancellation? I've been in the program 2 weeks, I signed the agreements on 12/5 and 12/6. I had first contact with my coach on 12/10.

Thank you
***”

On December 18, 2018 at 5:01 PM Jess replied “Hey ***,

I hope that you really don't feel that you are stuck with using Personal Results Coaching. We are here to help you! We want the best for you! Our team of coaches have over 225 years of experience! LadyBoss has helped 1.2 million women lose weight. We are experts in our field and we want to help you break through the barriers you are experiencing so you can get the results you want!

Coach Stefanie is an EXPERT. She alone has many years of coaching experience and she has also gone through extensive training with LadyBoss. LadyBoss coaches value continuing their education and our organization invests time and money in continually developing our team. We receive HUNDREDS of applications to be a coach for LadyBoss. We only interview 1% of those. Your coach is one of the ELITE that was chosen from women across the country!

Why am I telling you this? Because I want you to see our track record. We know how to help YOU!

When things get tough the first things to go are the things that fuel us the most. Over the course of the year you will experience highs and lows, love and loss, good weeks and bad weeks, holidays, vacations, and crazy work hours. Who knows, things might change again in a few months! Coaching is here to help you trudge through all of it while working on you and your goals.

Think about the reasons you joined the LadyBoss program. Remember your goals of gaining better health, self confidence, and feeling good about yourself.

Lean on Coach Stefanie to hold you accountable. She is an EXPERT! She will help hold you accountable so that you don't fall off the path while you are going through these difficult times.

Let’s keep you sparkling!
LadyBoss Personal Results Coaching Team“

On December 18, 2018 at 5:20 PM *** responded with “ This program isn't a good fit for me, I would like to get a refund and be done with the whole prigram.

Sent from Yahoo Mail on Android"

OnDecember 19, 2018 at 10:12 AM Marian replied “Good morning ***,

I totally understand your concern and that you are requesting a refund for your coaching membership. Please remember that you signed the agreement agreeing to the full 12 month term. This is the statement from the contract:

In order for this Coaching program to be successful: LadyBoss needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – LadyBoss, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.

We really want to help you succeed in the program. How are you doing on The 4 and with your Momentum Milestones?

How are you working The 4? Are you earning your 4 Points each day, how many days have you been successful? How have you created accountability by sharing your daily 4 wins? Let's build a foundation of creating WINS for yourself!

Now let’s talk about the Momentum Milestones….What are you working on for FITNESS? How many days have you been successful? How about your NUTRITION Momentum Milestone? How many days have you been successful? How about your ACCOUNTABILITY Momentum Milestone? How many days? I want you to have a WIN!!!! Let’s build the foundation by creating WINS for yourself! Your coach and the coaching administration team is here to help you achieve success. Let's decide to give this a try and move forward towards becoming the LadyBoss we know you can be!

Sincerely,
Marian
Coaching Administration”

OnDecember 19, 2018 at 10:31 AM *** said ”I thought the program was for me but its not.... I need something where I can meet someone in person and not over phone or video calls. With my disabilities I need someone who will in person physically meet with and show me exercises that I can do after they see my deficits and very limited abilities. The program you offer can't help me being it's only over phone calls or video. My disabilities need to be seen not described over the phone to understand and get the full extent. I signed the contract 2 weeks ago, the coach didn't get a hold of me till last week. The coach hasn't done anything for me besides say let's move your launch call sooner and good questions for your launch call. Kinda hard for me to meet any milestones if I haven't been helped at all.

Sent from Yahoo Mail on Android"

And again emailed onDecember 20, 2018 at 7:17 AM *** said “I agree that I signed up for the program 2 weeks ago, but after I was assigned a coach I immediately started asking her questions and she refused to answer them by responding wait till your launch. Nobody has done anything for me, so I never started anything in the program besides being assigned a coach. I've left the Facebook groups and canceled the scheduled launch. Can't be a part of something if nothing has even been done to help me. If my coach would have answered my questions in the beginning I'd have canceled right away, but due to her lack of answers I'm now 2 weeks after signing.

***

Sent from Yahoo Mail on Android"

On December 20, 2018 at 9:24 AM Marian replied back “Hey ***, so I understand that you are frustrated however Personal Results Coaching is a 12 month agreement and commitment. You are responsible for the full 12 month agreement and monthly payments - so let's use this time to your advantage.

When things get tough the first things to go are the things that fuel us the most. Over the course of the year you will experience highs and lows, love and loss, good weeks and bad weeks, holidays, vacations, and crazy work hours. Who knows, things might change again in a few months! Coaching is here to help you trudge through all of it while working on you and your goals.

After speaking with Coach Stefanie, she advised that she has spoken with you about the program and your desire to quit. Please remember that you signed the agreement agreeing to the full 12 month term.

This is the statement from the contract:

In order for this Coaching program to be successful: LadyBoss needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – LadyBoss, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.

Because you are still responsible for the remaining payments I would like to offer you a buyout option of $1000. Meaning that your contract will be cancelled and considered paid in full once we receive the buy out payment of $1000.

Let me know how you would like to proceed.

Sincerely,
Marian
Coaching Administrator”

On December 20, 2018 at 7:26 PM *** responded with “I signed the contract 2 weeks ago, I have yet to be told what a weekly progress report consists of. If my current coach is unable to meet my needs and answer my questions I'd like to be paired with a different coach. When is my start date, the day I signed the contract or the day of my launch?

Sent from Yahoo Mail on Android"

OnDecember 21, 2018 at 10:29 AM Marian replied “Hey ***,

I understand you may feel more comfortable with another coach. We do accept requests to transfer coaches however our Coaching Director has to review those requests and unfortunately, I cannot guarantee your request will be approved. To request a new coach, simply complete the form by accessing the link below.

https://ladybossweightloss.wufoo.com/forms/m13v0hj51oeu9pf/

We really hope you continue to take care of you and be a part of our LadyBoss community and the coaching program. I hope you have wonderful holidays and please contact us again if you need further assistance.

Sincerely,
Marian
LadyBoss Coaching Administrator”

OnDecember 21, 2018 at 10:42 AM *** said “I signed the contract 2 weeks ago, I have yet to be told what a weekly progress report consists of. When is my start date, the day I signed the contract or the day of my launch?

Sent from Yahoo Mail on Android"

OnDecember 21, 2018 at 10:54 AM Marian said “So the contract is effective when it is signed and typically your coach will reach out to you to schedule your launch within a day or so. You are effectively part of the program according to our records since December 5.

Marian
Coaching Administrator”

OnDecember 21, 2018 at 11:16 AM *** said “She didn't have any openings when I was available for a launch the first week. She has never even talked to me about the weekly progress report. According to your contract I'm supposed to send weekly progress reports every week, I can't do that if she never told me what they are.

Sent from Yahoo Mail on Android"

OnDecember 21, 2018 at 12:01 PM Marian replied “I understand. I'll reach out to Coach Stefanie and ask her to contact you. All of our coaches are great and really do care about all of their clients. I'm sorry she maybe hasn't been as available as you would like but I'm sure once you talk with her about your goals for yourself and what you need from the program she will definitely work with you to achieve your goals and meet your needs.

Sincerely,
Marian”

OnDecember 21, 2018 at 12:04 PM *** said “She breached my contract by not talking to me about the weekly reports the first week I was signed up, so that I could be on track with them.

Sent from Yahoo Mail on Android"

On December 21, 2018 at 12:35 PM Marian responded “Hey ***,

So I understand you are frustrated. I did check with Coach Stefanie and she explained she had contacted you about scheduling your launch and meeting with you and you unfortunately postponed the meeting. At this point, I really would like to see if we can keep you in this program. I would suggest you complete the request to transfer coaches and we can see where we go from there. Believe me, I know how hard it is to start a program and feel like you don't have support. We certainly don't want you to feel that way so let's work together to help you succeed in the LadyBoss program.

Sincerely,
Marian
Coaching Administrator”

On December 21, 2018 at 1:17 PM *** stated “Being that I tried to talk to her and she breached the contract I'd like a full refund. I can't be responsible for breaking my contract if she didn't give me the information to keep up with my end.

Sent from Yahoo Mail on Android"

On December 21, 2018 at 1:38 PM Marian responded with “Hi ***,

So as I stated before, the contract is binding for a period of 12 months therefore a full refund is not possible. We understand you don't feel that your coach was as responsive as you would have liked and we do apologize for that. Because you are still responsible for the remaining payments I would like to offer you a buyout option of $1000. Meaning that your contract will be cancelled and considered paid in full once we receive the buy out payment of $1000.

Sincerely,
Marian
LadyBoss Coaching Administrator

Let me know how you would like to proceed.”

On December 21, 2018 at 1:51 PM *** replied with “I couldn't hold up my end of the contract because she neglected to inform me of information... which in turn nulled the contract. I can't provide weekly progress reports if she refused to answer my questions and give me vital information that I needed to complete them and start the program. Requesting me to pay even more than I already have to end my contract when I couldn't get needed information to start the program is unfair. I sent in a report to the Revdex.com yesterday, they are waiting for a response from lady boss.

Sent from Yahoo Mail on Android"

On December 22, 2018 at 9:01 AM Jess replied “Hi ***,

After doing some investigating into what's going on with your Coaching Program I find that you have neglected to set up your Launch Conference with Coach Stefanie. This is a vital process in getting started in your Coaching program.

You are being released from Coaching and your contract. You will no longer be responsible for contract. You will not receive a refund because you have received our Trainer and your Journal has been shipped to you. Our clients pay for these items.

As far as your complaint to the Revdex.com we will provided sufficient evidence in regards to your complaint.

Take care,

Jess B
Program Administrator”

Then Jess also emailed on December 22, 2018 at 9:38 AM stating “Hey ***,

After going into your account to close your subscription I see your a full pay. We are going refund you $4500.00. The 497.00 will cover the Trainer that was sent to you and your Journal.

You will see it in your account in 3-5 business days.

Best,
Jess B
Program Administrator”

And we have still currently had no response from ***.

We manually canceled her accounts for her. She will no longer receive shipments or charges from LadyBoss. All emails she has sent us have been responded to. There has been no further communication with *** since our email to her on December 22, 2018 at 9:38 AM

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Times New Roman'; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Times New Roman'; color: #000000; -webkit-text-stroke: #000000; min-height: 12.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Times New Roman'; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 12.0px} span.s1 {font-kerning: none} span.s2 {font-kerning: none; background-color: #ffffff} span.s3 {font: 14.0px 'Times New Roman'; font-kerning: none; color: #2b2d50; background-color: #ffffff; -webkit-text-stroke: 0px #2b2d50} span.s4 {font: 14.0px 'Times New Roman'; font-kerning: none; color: #2b2d50; -webkit-text-stroke: 0px #2b2d50} span.s5 {font: 13.3px 'Times New Roman'; font-kerning: none} span.s6 {text-decoration: underline ; font-kerning: none} span.s7 {font-kerning: none; color: #006dcc; -webkit-text-stroke: 0px #006dcc} span.s8 {font: 13.3px 'Times New Roman'; font-kerning: none; color: #3e3e3c; -webkit-text-stroke: 0px #3e3e3c} On 112/13/2018 2:52 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint filed is invalid.

On Oct 29, 6:24 PM the customer made a purchase for the monthly Trainer app at $27 per monthly statement. On Oct 29, 5:37 PM the customer made a purchase for LB LEAN 2 Bag Subscription at $83.26 per monthly shipment.

On 11/6/2018 8:05 AM *** emailed stating I want to cancel my membership. You are trying to charge me and I’d like
that reversed because I only used the app for one day and didn’t like it.

Thank you,
***
--
*Love,*
***

On November 7, 2018 at 4:48 PM Stephani replied “HI ***,

Thanks for reaching out; I’ll be happy to help! We want everyone's experience with LadyBoss to be a great one, are there any questions I could answer or anything I can help you with before you complete your cancellation at the link below?

As noted throughout the registration process, when you sign up for your LadyBoss Lifestyle membership you get 7 days FREE to test out the meal plan, recipes, workouts, etc. and on the 8th day your LadyBoss Lifestyle membership of $27 a month will be activated. As you emailed to cancel after your fees were processed you will continue to have access until the end of your billing cycle. From our perspective, our Lifestyle membership is based on access, not utilization. So while maybe you won't use the program, this (unfortunately) isn't something we know.

To cancel your membership, please confirm your information at the link below: ***

Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above. If you scheduled a payment with one of Kaelin’s Results Liaison’s to upgrade your monthly membership to an Unlimited Access membership OR if you want to adjust your LABS CLUB membership you must reply back to this email so we can get your request to the appropriate department.

There is a special for our Unlimited Access membership when you order a FREE copy of Big Fat Lies + $7.95 shipping you will have the option to purchase the Unlimited Access for $147 instead of $199. ***

Please respond back to this email if you take advantage of this offer so I can cancel your monthly account and make sure you have everything you need for your Unlimited Access.

Good luck on your journey =)

Thank You,

Stephani
LadyBoss Support Team

If you’re confused about anything you can also get an answer quicker by visiting The LadyBoss resource center at: ***
“

On November 11, 2018 at 3:39 PM *** responded with “So, you are telling me that you refuse to refund the 27$ to my account? If that’s the case, I will be returning all the products ordered for a full refund. So, either I get my 27$ back or me 150$. Really I think that’s your choice.

Thanks,
***

Sent from Mail for Windows 10”

And emailed again November 11, 2018 at 3:42 PM stating “Also, please note that I couldn’t find the location in order to cancel in time. This is why I contacted you for support, which I’m not receiving. To be honest, I’m not happy with this company between the customer service I received here and the pushy man that called me trying to force me to buy another 150$ worth of products. This company just doesn’t have any desire except to take the money of people. I’m glad that I now know that. I’d really appreciate my $27 back as I have yet to use the program. I do not like it and will not use it.

Sent from Mail for Windows 10”

On November 12, 2018 at 8:05 AM Stephani replied “Hi ***,

Thanks for reaching back out and for your feedback. It is noted throughout the registration process that your account will be activated on the 8th day and will be charged for the monthly membership fee of $27. You could have always responded to any of the emails that you received from Kaelin to cancel (as is noted at the bottom of those emails) and reach us here at support. Although it is against our policy and you were aware of the process, I have refunded you the $27. Please allow 3-10 business days for this to reflect back to your account.

Good luck on your journey!

Thank You,

Stephani
LadyBoss Support Team

If you’re confused about anything you can also get an answer quicker by visiting The LadyBoss resource center at: ***"

Then on November 30, 2018 at 8:43 AM we received a voicemail from *** “This is *** my email address *** and my phone number is *** I’m calling because I talked to someone previously and thought that I’d cancelled everything and was unhappy with the service and now I’ve been billed. I want a refund and want items not to be sent because I”m unhappy with customer service with this company and don’t want to um do business with y’all. I appreciate it and have a great day.“

On November 30, 2018 at 4:08 PM Rachelle responded “Hi ***,

Thank you for contacting us. I see that we canceled your monthly membership for access to the LadyBoss Trainer per your request and also refunded you $27 for the membership fee.

You also have a monthly subscription for two bags of LEAN that is scheduled to process on the 29th of each month.

If you want to cancel future orders, you can do so by submitting the following form:
***

Please note, your CLUB Membership is not canceled until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.

To return your LABS, please send the unwanted items to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.

LadyBoss LABS
***

***

I have copied our (30-day) return policy below for you:
***

Thank You,

Rachelle
LadyBoss Support Team”

On December 1, 2018 at 9:20 PM *** replied “When I emailed to cancel the website, I explained I wasn’t happy with this company. I was positive that I made it clear that I would no longer be doing any business with you. I do not want this order shipped. If it has already shipped, please give me your return information as I do not want it or anything else from this greedy, money hungry, pushy company.

Thanks

Sent from Mail for Windows 10”

On December 2, 2018 at 7:16 AM Chasity replied back “Hey girl,

So sorry to hear you aren’t loving your LABS! We can absolutely take care of this for you. Please use one of the links below to submit your cancellation request. If you have the Transformation Pack, please use this link: ***k If you have an individual item CLUB pack, please use this link*** If there are some products you would like to keep receiving you can also swap out products for extras of the ones you like, or downgrade your membership. Please let us know if there is anything else we can help you with in regards to LadyBoss LABS or if there are any questions you need answered prior to canceling. Please note, your membership is not updated until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date. To return your LABS, please send everything to the address below and be sure to include a note with your contact email address :) We will issue a refund once the items are received. LadyBoss Swag *** I have copied our return policy below for you: ***

Your order has shipped. Here is the tracking info:

Your order was shipped November 30, 2018.
Delivery estimate: 2018-12-03 - 2018-12-07
The tracking number for your order is ***

Thank you,

Chasity
LadyBoss Support Team”

On December 11, 2018 at 8:31 AM *** said “PLEASE READ THIS WHOLE EMAIL!!! PAST ONES HAVE NOT BEEN READ AND ISSUES HAVE NOT BEEN RESOLVED!!!!!

I returned the package sent to me but had to pay 15$ shipping. I will be sending a copy of that receipt and will expect a refund. I am completely unhappy with this company and have two whole bags of lean, one completely unopened, that I would also like to return. I originally tried to return it in previous emails but was never given the return information in order to do so. Then out of nowhere I was billed and sent another package. There is a large breakdown in this companies communication. When someone is unhappy, it should be expected that they are wanting to cancel all service, but it was never explained to me that you had to cancel everything separately. So I cancel one thing and then was billed again for something different.
I want a full refund for my shipping and then a pre-paid label in order to return these other items for a full refund as well. I have tried and all I seem to get back is these generic emails, as seen below, that are really no help; they are just a scripted text that is copy and pasted into an email. If you want to continue to jerk me around, I will go to every single social media outlet and blast this company with everything I have, my blogs with light up with this crap. It seems to me that your site only speak highly of you, which tells me that you don’t allow bad comments. However, you must remember YouTube, twitter, and blogs. All of which I have and have millions of followers. These emails of your passive aggressive text previously received will also go up to let everyone know exactly what they will be getting themselves into doing business with this money hungry company. I really didn’t want to take this route and tried not to, but I just haven’t received any assistance here and if that continues I have a civic duty to ensure no one experiences this too.
I realize this is still a pretty new company, but you guys really need to get it together. Your system is horrible. When a return is requested the company should send a return label. This means the company pays for the RTS. Instead you put a 15+ shipping cost of your customer for not liking your product? That really isn’t good business. Then your emails are just junk. You are scripted in text that shows such a lack of care for your customers and when you do go unscripted, your employees are super passive aggressive. I realize that this email may not be fully read, because none of my others seem to have been or this situation would have been resolved weeks ago, but I’m still trying to work with you before I take my own aggressive route. My goal is not to hurt your business or even talk bad about it to anyone, but I deserve a full refund for the treatment I received and the fact that I have unused product that I was not assisted with getting returned in a timely manner.

Thank you!!!

Sent from Mail for Windows 10”

On December 13, 2018 at 10:08 AM Nikki replied “Hey ***,

I apologize for all the issues you are having. I looked into this further and your LEAN Subscription and LadyBoss Trainer have both been cancelled. You have been refunded $83.36 for the returned bags of LEAN. Unfortunately per policy we do not cover return shipping and can only accept products back within 30 days of delivery to qualify for a refund.

I have copied our return policy below for you:
***

Nikki
<3 LadyBoss Support Team”

On December 13, 2018 at 1:07 PM *** replied “This is what I’m talking about!!!! No one gave me the information in a timely fashion so that I could return it in time!!!! I’ve stated that in 3 different emails and each time it gets ignored. Just like I requested the information and it was ignored.

Forget it. I’m reporting this company to the Revdex.com and I’m going to social media about this company. You’ll be me online soon.

Sent from my iPhone”

Simultaneously *** had started another email chain in which she emailed us on December 11, 2018 at 8:33 AM “HERE IS THE RECEIPT FOR MY RTS SHIPPING. PLEASE ASSIST ME IN GETTING A REFUND.

Sent from Mail for Windows 10

From: Patti Murphy Sent: Tuesday, December 11, 2018 9:15 AM To: *** Subject: Receipt (The Shipping Post)

Ms., your receipt including your tracking number is attatched to this email. If you have any questions give us a call at ***

Thank you,
Jesse W
The Shipping Post”

On December 11, 2018 at 12:18 PM Nicole replied “Hi ***,

Thanks for reaching out and providing this information :) It can take up to 14 business days to process a return once your items are received. As long as you included a note with your information, we will be sure to get this taken care of.

Always remember to sparkle, you are awesome!
Niccole
LadyBoss Support Team”

On December 11, 2018 at 12:38 PM *** replied “I didn’t even open the box!! This need to be taken care of because my experience with y’all is not getting any better. No one is addressing my emails. You are just selectively replying to what you want to. I’m exhausted with this business!!! Answer my actual email or I’ll report you.

Sent from my iPhone”

On December 11, 2018 at 12:55 PM Nicole replied “Hi ***,

I can confirm that all of your subscriptions with LadyBoss have been canceled. Please be sure to check your spam/junk mail. We have responded to all of your email inquires. As a courtesy to you, I have refunded your November shipment of LEAN. Please allow 3-10 days for the $83.26 to process back into your account.

On behalf of LadyBoss Weight Loss, I sincerely apologize for any inconvenience this situation may have caused for you.

Always remember to sparkle, you are awesome!
Niccole
LadyBoss Support Team”

On December 11, 2018 at 8:08 PM *** stated “To be clear, I’m not saying you haven’t responded. You have been very passive aggressive with your responses by only answering what you want to answer and failing to answer my requests. I wanted to return my other order too and I was never given the information to do so. I also emailed about canceling and wasn’t informed about multiple cancellations until AFTER I was charged. So my CURRENT request is to return the October’s shipment and get a full refund for the SHIPPING as it was not my fault I received an additional shipment.

Now, please don’t respond with a partial response. There are 3 different items addressed in this email. Address them all. I will be filing a complaint with the Revdex.com, which you’ve had 75 in the past 3 years, or you can just refund everything so I never have to deal with you again.

Sent from my iPhone”

On December 13, 2018 at 11:03 AM Nikki stated “Hey ***,

I responded to your other email but I will respond also to this one to make sure nothing was missed. We cannot refund for shipping because we can only refund for transactions that we have on the account. We cannot refund the October shipment as it is outside of our return/refund time frame per policy.

Nikki
<3 LadyBoss Support Team”

We manually canceled her accounts for her. She will no longer receive shipments or charges from LadyBoss. All emails she has sent us have been responded to.

On Dec 3, 12:08 AM we cancelled ***’s LEAN 2 Bag Subscription. On Nov 7, 4:47 PM we cancelled her Trainer access. There has been no further communication with *** since the Revdex.com complaint.

We responded to each email and voicemail with the appropriate information that the customer was requesting each time. In the first email response we provided the cancellation information for the trainer in which it also states that if you have additional payments or memberships that you want to cancel you will need to let us know so we can get the correct information sent to cancel those as well. Since the original email request from the customer was regarding the trainer, no information regarding the LABS was sent out until the customer emailed asking why she was charged again after cancelling. All of our emails that get sent out, as well as on the website *** contain information on how to contact customer support for any questions, to include cancellations of memberships. Our return policy clearly states the time frame as well as the responsibility of the customer in order to obtain a refund.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; -webkit-text-stroke: #000000; min-height: 12.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} On 12/12/2018 8:55 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint filed is invalid.

On Sep 30, 9:51 PM the customer made a purchase for the monthly Trainer app at $27 per monthly statement.

*** has never contacted us via email or phone call to resolve her complaint with us to date. Our email and phone number are listed on our website where she signed up for our monthly Trainer.

On Dec 16, 1:48 PM we cancelled ***’s monthly Trainer membership for the. There has been no further communication with *** since the refund was issued.

Hey Candace! I’m so sorry this is the experience you had! I looked into this for you and see that you purchased a LB LEAN 2 Bag Subscription on 2018/10/29 17:37. I see that you called and left us a voicemail on 11/30/2018 8:43 AM regarding charges to your account, and on November 30, 2018 at 4:08 PM one of our member support representatives emailed you back stating your monthly membership was cancelled and that you still had a LEAN CLUB membership active. She provided the link to cancel and we received your cancellation form on 12/1/2018 9:28 PM and your account for LEAN was cancelled on that date. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 12/7/2018 8:40 AM LadyBoss received notice that ***. *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been addressed with the customer via phone call.

On Jun 27, 2:41 PM the customer signed up for LadyBoss Lifestyle 7 day free trial to monthly membership and opted to purchase a one time discounted bag of LadyBoss LEAN.
On 12/6/2018 5:02 PM *** called and left a voicemail stating she signed up for LadyBoss a couple of months ago and has not been using it and is requesting to cancel, but we keep pulling money out of her account. She left a phone number for us to call back.
Upon leaving that email the customer was notified that A member of our dedicated support team will respond to you.

On December 8, 2018 Airryn called *** and left a message regarding her original voicemail.
On December 10, 2018 Airryn called *** again and resolved the issue, cancelling her monthly trainer membership and refunding her for the month of December of $27.
We have not received any other communication prior to ***’s voicemail in regards to cancelling or what the charge was. On Dec 10, 1:29 PM her monthly trainer account was cancelled and on Dec 10, 1:29 PM she was refunded the $27 charge for December. All of our contact information is attached and available at the bottom of all of the emails the customer receives once they purchase, as well as at the bottom of our website https://ladyboss.com for the customer to access.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 12/6/2018 11:13 AM LadyBoss received notice that *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been addressed with the customer via email.

On 2018/11/19 11:17 the customer signed up for LadyBoss LEAN 2 bag one time purchase.
On 12/3/2018 6:55 PM *** emailed stating “Lady Boss Associates,
I am reaching out again as of 3 December 2018. I made my purchase on 19NOV2018. I ordered two Lady Boss Lean for my wife. I also received a phone call from your company on the 23NOV asking if I received the order. I told them no and they informed me that it had shipped. It has been over 10 days since then. 14 days since I ordered your product.
I am either asking for an update on my order ASAP with a tracking number and reason for the delay in arriving or a complete cancellation of my order and my money back (Full Amount refunded within 3-5 business days).
Please review the following email below sent out on 1DEC. (Note: the date in the previous states the 21st however it is the 23rd.
Thank You,
***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On December 5, 2018 at 5:20 AM Joie emailed *** stating “Hey ***,
Sure thing :) Your order has shipped and I’ve included tracking information below!
Tracking #:
***
Be sure to check your junk/spam folders as our emails sometimes wind up there.
Thanks
Success is the sum of small efforts repeated day in and day out. <3
Joie <3
LadyBoss Support Team”
On 12/6/2018 6:28 AM *** emailed again stating “Am I ever going to get a response from this company ?”
On December 6, 2018 at 4 PM Sadie responded to *** stating “Hey ***,
Thanks for reaching out. I'm so sorry for you not being reached out to. Your LEAN 2 bag shipped on 12/4. I'm sorry about the delay. Here is your FedEx tracking number:
***
Please let us know if you have any other questions.
Regards,
Sadie
LadyBoss Support Team”
We have not had any further communication with *** regarding this concern. We have provided the tracking information for his order. The reason for delay in shipping is not known, however the package is on its way.