Lakeland Properties And Management Inc

Dear Ms***:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and
also emailed to the insuredAccording to the claim documentation, the cause of loss was not listed as a named peril in the insuring agreementCoverage was not provided for not being able to obtain travel documents.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely,*** ***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would appreciate the business considering reimbursing the $lodging rate plus $tax amount; in addition to original insurance fee
I will wait for the business to perform the agreed upon action and hope they will consider reimbursement of all items; if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***,
Thank you for bringing this matter to my attentionI have partnered with the Sales Support Department who has advised that the Finance Department has now corrected the error and issued a refund to the consumer
The consumer has also been
contacted to advise of the progress of the discrepancyThank you,
Kalinda H***Claims Escalation Examiner

Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to
include:The claim form, the original tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticketThe consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holderFor you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer

Dear *** ***
Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage
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According to the documentation on file, the consumer insured a one way flight; therefore, coverage was only applicable during the consumer’s departure flight as coverage was not purchased for the entirety of the trip
At this time I regret that we are unable to provide the consumer with a more favorable response
Sincerely,
*** ***
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Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumers claim has now been resolved according to the terms of his insuring agreement
He may contact the Claim Department for an
updated status on both claims
Sincerely,
*** ***
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Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our records indicate that there was documentation that was requested from the consumer’s travel
agent that we hadn’t received and needed in order to determine the amount of liability for the claim
Our records indicate that at this time the consumers claim has been resolved
Sincerely,
*** ***
Claims Escalation Analyst
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*** *** ***
www.allianzassistance.com

Dear *** ***
Thank you for forwarding this matter to my attention
Our insurance is optional and is offered in the booking path on the provider’s websiteIf a consumer wishes to purchase the insurance, they would need to opt in for it
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The consumer has requested to have the policy canceled thru our Customer Service Department and our records indicate that this has been done
Sincerely,
*** ***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Being an avid reader and fluent in two languages, reviewing the conditions and exclusions prior to making the purchase of the coverage was not ignoredThe whole purpose of making the purchase was to cover the likelihood that there would be changes in our travel plans because of the very nature of our travel, which was due to a terminal illness of a family member
Even now when re-reading the information as posted on the webpage for Allianz, I would have a hard time understanding that the coverages were contrary to what I was attempting to purchase
Allianz can claim ignorance on my part, just as I could claim deliberate wording to confuse the buyer on mineAt the very least I want my premium refunded for what I consider misrepresentation of the coverage I was buying, and that the manner in which exclusions for coverage are listed and written is not conducive to good translation or understanding by the ordinary customer.
I would further state that Allianz knows full well that in such instances as ours, where a family illness is involved, the emotional state of mind of the customer is a factor that can lead to misunderstanding
As a former Insurance Agent, in retrospect, I fully recognize the intent of insurance is not to pay claims, rather to give ease of mindActuaries constantly "run the numbers" to reduce the exposure and liability of an insurer, and constantly test the phycological content of verbiage in coverage pages to be anything but clear and specificIt is much like the *** or *** of a software product, that is written in very small print to discourage actual readingFor that reason I believe I took extra care to read the coverages and exclusions several times to make certain I felt covered.
Others may throw up their hands in frustration with companies like Allianz, and it is possible I am of 100's who have had this experience and am willing to take some actionIt is an old saying that "What you fight you strengthenWhat You resist, persists.” I may simply be helping this company discover new ways to avoid paying out a legitimate claimSo it is my word against the corporate giant, who provides work and revenue to others and is therefore given a great deal of leeway
I'm not sure where I will go next to pursue this, but where I won't go is away!
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions
that impact coverageThese terms were readily available for review online and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, needing to change the flight time was not included amongst the reasons for Change Fee coverageI regret that we are unable to provide the consumer with a more favorable response. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Allianz Insurance is designed to cheat people and should be closed by the *** for
continually fraudulent business practicesNever book with this company for anything at anytime unless you want to be scammed

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused
Our insuring agreement provides coverage for specific named perils as they are listed in the insuring agreementRegarding military leave, the following is covered:
Military Duty in the U.SArmed Forces
You or a traveling companion, serving in the U.SArmed Forces, is
reassigned, or have personal leave revoked, except because of war, the
War Powers Act, base or unit mobilization, unit reassignment or
disciplinary actionIf the consumer’s loss falls under this specific named peril, we need verification of thisA letter from the superior officer indicating the leave was revoked and the reason would suffice
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive
Richmond, Virginia www.allianzassistance.com

Dear Ms***:
size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
We were originally unable to make a determination on the claim because we required verification of the incident (obituary, death certificate); however, from the complaint it is clear that the death occurred prior to the purchase date
As the cause of loss was not listed as a named peril (rescheduling due to a change in funeral services), we have denied the claim and sent the consumer documentation to his email address
I regret that we are unable to provide a more favorable response at this time
Sincerely,
Kalinda H***
Claims Escalation Analyst

Dear *** ***,
I am happy to report that the check for $** has arrived on Saturday 05/10th. Thank you so much for all your help in resolving this dispute
Have a wonderful day
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***

Dear *** ***:
Thank you for bringing this matter to my attention
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available for review in the booking path and also emailed to the insured
along with a satisfaction guarantee period
According to the terms of the insuring agreement, coverage was excluded for business or contractual obligations
The claim was then reviewed for military obligations as the insuring agreement provided coverage if you or a traveling companion had their personal leave revoked. The consumer’s documentation indicated that her husband was not her traveling companion; therefore, we were unable to provide coverage for this expense
At this time my review shows that the claim was handled appropriately and we regret that we are unable to provide the consumer with a more favorable response at this time
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have offered multiple forms of documentation I have bills, dated pictures of the patient in the hospital in a full body cast, and appointments, among others All of these things are referenced as acceptable documents in the AllianzTravel Insurance documentation and are more than sufficient to prove that the injury is qualified for me to stay home with her All of these things have been denied by Allianz Travel Insurance, even though they are listed as acceptable forms on their policy documentation
The only thing I can't do is violate my mother's health privacy by filling out the specific form they are requesting This is not up to me, this is a legal limitation
Regards,
*** ***

Wow! Sure wished I would've read these posts prior to buying insuranceI am an independent educational contracted trainerMy job was terminated due to the school district needing less trainersI was TERMINATED from that job, but not the company that hires me for the jobsThis poor excuse for a insurance company denied my claim saying that I wasn't terminated from the company I work for, but just lost the jobI'm filing another claim because my yo father is having surgery that wasn't identified prior to me purchasing this insuranceI will probably watch it get denied too because his cancer was a pre-existing condition, yet a PET scan that was done and read one week prior to the trip showed that his lymph node needs to be removed
How does Revdex.com give this company an A+ when it has so many negative posts?

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedOur records indicate that the consumer filed a claim online on August 20th with the following cause “Issue with transportation caused me not to be able to go.”
At this time we do not have information that indicates that the consumer spoke with someone in August and filed a claim for medical reasonsThe consumer called our office in April and at that time we advised him we needed verification of cause of cancelation along with the appropriate claim formsThe consumer referenced food poisoning at that point
In order to process a claim for a medical reason, we would need verification of the loss, which is why we require an examination within hours of the lossThis information was stated in the terms and agreement of the policy
I am more than happy to assist by reviewing the phone call the consumer states that was made in AugustTo do so, I will need the phone number that the consumer called from
Sincerely,
Kalinda H***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am disappointed with the response I received from Allianz GlobalRegretfully, I do not wish to pursue this matter any further, as it is a waste of my time. I truly believe it is the intent of this company to deceive the Consumer and Revdex.com should consider removing the A+ rating due to all of the unresolved complaints filed against this company

*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer The premium is only refundable within days of purchaseThis information was included in the confirmation
that was sent to the consumer that she unfortunately deleted. The consumer may email the Sales Support Department at *** for additional consideration of the cancelation of the policyThe consumer should include the email that verifies the ticket was canceled on the same day as it was purchased Sincerely, *** ***
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