Lakeland Properties And Management Inc

*** *** *** Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost of all four policies As the consumer has indicated that the bank has
refunded the charges, they may request that the bank investigate the charges from their end to be sure that the funds transferred correctlySincerely, *** ***
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Dear *** ***:
Thank you for bringing this matter to my attention
We apologize for any frustration the claims process may have caused the consumerOur insurance, like any other insurance, had terms, conditions and exclusions that impact coverage
Specifically excluded from coverage was any loss resulting directly or indirectly from pregnancy, (unless specifically included in Section 2), unless there are unforeseen complications or problems with the pregnancy
According to the Physician Statement form filled out by the doctor, the cause of loss was not due to an actual physical complication of the pregnancy itself, but rather the consumer’s medical history
My review indicates that the proper decision was made on the claimAt this point, the consumer may file an appeal by contacting the Appeals Department at *** for further review
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured
Our Claim Department processes all claims within business days as long as all documentation requested has been received
Upon review of the consumers claim, a HIPPA release form has been sent to the consumer so that the medical documents surrounding the loss may be reviewed
The consumer may contact the Claim Department to get an up to status of the claim
Sincerely,
*** ***
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Dear Ms***: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named perils
certificate that provided a list of all covered reasonsWhile we understand the circumstances that caused the consumers loss, unfortunately a change in relationship status was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionAn issue with duplicate charges does not happen frequently and is more than likely due to a technical error in the booking path.
I have located the consumer’s policy and the correspondence between her and the sales departmentAt this time, I encourage the consumer to either file a dispute for the duplicate charge with the credit card company or send in copy of the multiple charges to the sales support departmentThe finance department has indicated that they do not see a duplicate charge on their endThis will allow a more in-depth investigation of the issue
Sincerely,
Kalinda H***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to *** on 6/to resolve the issue of this claim He said I could file a complaint as needed, but my complaint would probably go to appeals, and I would not be reimbursed Later that day I paid and additional $to rebook my travel When I returned, I spoke to *** with Allianz who said that the family death and missed flight did not qualify for a claim, and a claim could not be submitted at that time Allianz refused to allow me to file a claim
Regards,
*** ***

Dear *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of his loved ones Our insurance programs are like any other type of
insurance in that there are terms, conditions, and exclusions that impact coverage. In particular, the coverage provided reimbursement for the death of a family memberFamily member was defined in the insuring agreement and unfortunately what the consumer has described was not included in that definition At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, *** ***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10411805, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The credit card (company) that I used to purchase this insurance, is reversing this charge of $in my favorThe business has no choice in this matter, as the credit is now applied to my account.
Regards,*** ***

We were denied a refund after the March 22, terrorist attacks in Europe because our arrival date into Europe was days after their "days after terrorist attack event" occurredMeaning, even though the US State Dept filed a Europe Travel Alert covering our travel area and time, because we were scheduled to arrive more than (only by days) days after the horrific Brussels attack conducted by ISIL, Allianz persistently denied our claimI find it heartless and grossly negligent on the part of this company to assume that days after such a seriously dangerous event, they believe people should be OK to travel in that region even though our State Dept advised otherwiseI'm writing this review to warn others that Allianz has many holes to their policies and although you may feel safe with them before/during travel, they do not have your best interests in mind and are, unfortunately, only out for themselves and their businessI also strongly believe any warnings/alerts issued by the US State Dept for the safety of its citizens should trump any loopholes insurance companies come up with

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In their response to my Revdex.com complaint, Allianz Global claimed-"I have reviewed the complaintCurrently, on the *** website, the insurance is offered in the booking pathYes or No are the choices, both options are blank and you could choose either yes or no."
This is patently falseThe option for YES is already checked, and in tiny font, making it difficult to readIs Allainz Global suggesting I chose to purchase their product, then suddenly complained about being tricked into it days later?Considering the large number of complaints similar to mine, all of which have the same ("Both boxes are blank, and you could choose yes or no"), it is obvious that Allianz Global DOES ensure the YES box is checked, and simply repeats the same lie on every Revdex.com complaint.Allianz Global also claimed-
"Currently I am not able to see where the consumer reached out to them"
Again, falseI clicked on the 'Customer Service' link provided in their email to me, filed my complaint, and no response was givenNow that I have filed a Revdex.com complaint, My refund magically appears.
That this business maintains an A+ rating is ridiculousInstead of allowing Allianz Global to game your system, I suggest Revdex.com take a closer look at their business practicesI see many many complaints
similar to mine on the Revdex.com website, so it's obvious that an A+ rating is not warranted
Regards,
*** ***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our records indicate that the consumer’s policy was canceled and refunded on July 30, The
consumer may want to check with their credit card company for an update
Sincerely,
*** ***
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Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverage
The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical condition
According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic during the day exclusionary period
The consumer may send in documentation for the back injury and we will review thatThe consumers claim has been updated to show that additional documentation may be forthcoming
Sincerely,
*** ***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is the cover letter, which says nothing about a cancellation policy. You have to look into the attachment to find that. I didn't look soon enough. Besides, I never heard of an insurance policy that you could not cancel
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Bad experience with Allianz Global Assistance insurance from Jefferson Insurance Company
I bought an Allianz Global Assistance cancellation policy form Jefferson Insurance Company for a tripWhen I needed to cancel the trip because the country I was going to visit didn't give me a visa (a country with strained relations with the US), it turns out that this policy doesn't cover itOne has to provide the tickets to apply for a visa, so I bought the insurance in case I wouldn't be granted the visaI have no choice but to cancel!
Of course the insurer suggests that one submit a claim for them to reconsider, but after all the time it takes to do this, I am sure they will still not change their positionFirst and last time I deal with this company!

My husband and I recently flew to ***I had taken out the Ins through Allianz because *** *** directed me to themAt ***, when the plane landed, my name was calledI approached the staff at the exit and they handed me a phone and said there was a family emergency at homeWe called our daughter and found out that while we were in flight, my father in law had passed away,
They asked when we wanted to return home and we said we would like to be on the same plane home that we just arrived onwe were never asked by *** *** employees if we wanted to use our return flight to get hoe that day (which was scheduled for Oct 17th)They did the best they could and we were back on that plane headed homeOnce home an dafter making the arrangements for a wake and funeral, I call Allainz and explained the situationAfter all, the Ins coverage was for trip delay, trip cancellation and trip interruptionA death of an immediate family member does qualify for a trip interruption (I would think)It's now Tuesday Oct 4th and the arrangements have been made so we book a flight back down on Oct 8th at a hefty fee of almost t$pp, per ticket! I called *** *** and ended up getting *** *** Getaway to save on the airfare and find a hotel for the days we missedWhen home from our vacation, I called Allianz again and asked for the claim paperwork to be sent (They said the had already sent it, but we never received itI sen them everything they asked for, death certificate, doctors notes, original airline tickets and moreI now find out that Allianz thinks our trip interruption was only worth $40.!!!!!! I paid more for the trip Insurance than that!! They are trying to put the blame on *** for not telling us to purchase a new flight homeThey clearly saw how distraught we were and got us right back on that planeWe cried for nearly the entire and a half hour flight backI called *** *** as Corey at Allianz told me to and they said there was nothing they could doSo, not only did I lose over 50,airline miles and $for our flight down and back but also the $3,to fly back to *** days later and a hotel on top of that (since our time share had ended on the 17th and we added the days that we missed)I can't seem to find anyone with a heart at Allianz and would warn anyone that if you are going to Fly *** ***, please take yips insurance out through a different company, perhaps, your credit card companyWe are appalled, sad and mad that what the policy says is really not what it meansSomeone there needs to get a heart and think long and hard if you want your business to continue with good ratingsI give you a "VERY POOR" and almost illegal the way you take advantage of people in their darkest times

Dear *** ***,
Thank you for bringing this matter to my attention
I have located two claims for the consumers and both have been processed for payment today
We were in need of additional information on the Physician Statement form and
received that information yesterday
Thank you,
*** ***
*** *** ***

Dear Ms***:
size="3">Thank you for forwarding this matter to my attention
The consumers policy included coverage for terrorist events if a terrorist event happens at your foreign destination within days of the day you’re scheduled to arrive
Terrorist event was defined as: When an organized terrorist group, as defined by the U.SState Department, injures or kills people or damages property to achieve a political, ethnic or religious goal or resultTerrorist events don’t include general civil protest, unrest, rioting or acts of war
At the time of the claim decision no terrorist organization listed by the US state department has claimed responsibility for this event; therefore, the event was not considered terrorist event under the insuring agreementTravel warnings and bulletins and being afraid to travel is also not coveredIf the consumer feels as though the event now qualifies as a terrorist event, verification of this can be sent to [email protected] for additional review
Sincerely,
Kalinda H***
Claims Escalation Examiner
Mayland Drive

We booked a trip to Las Vegas for my wife and I This was originally purchased through ***, there was an option for Travel insurance, which led us to believe we could cancel at any time for any reason Two days before our trip, our home was broken into and many items were stolen and our door was broken and had to be repaired We called *** to cancel out trip and they forwarded me to Allianz to file a claim to get our money back for the airline portion of the trip Allianz denied my claim as I could not prove my home was inhabitable, even though I supplied them with Police reports and proof of purchase This company is a complete fraud and I will NEVER buy travel insurance with an airline that uses Allianz as a partner Please beware of this company

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAllianz Global Assistance, (AGA), *** *** *** *** ** *** claims they do not have the proper policy number Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA We would like the complaint resubmitted with the additional requested information The policy information is provided below*** *** for:
*** ***
*** *** *** ***
*** ** ***
Claim number: ***
AGA Customer Service number: ***
Regards,
*** ***
Richmond, VA

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium
The consumers insuring agreement excluded coverage for pregnancy unless there are unforeseen physical complications of the pregnancy itself The insurance did not provide coverage for risk of complicationsAs the pregnancy itself was normal, we were unable to provide coverage for the loss
I regret that we are unable to provide the consumer with a more favorable response at this time
Sincerely,
*** ***
Claims Escalation Analyst
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