Lakeland Properties And Management Inc

Dear Ms***:
size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
We have received one document on 07/20/16- dated and signed 07/19/from the attending physicianThis document is currently being reviewed by our Claim Department
We would also need proof of payment for the ticket cost, and the actual event ticketsThis documentation would need to be sent in to the Claim Department for review
Sincerely,
Kalinda H***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** *** Giving up has never been my style, but you have left me no alternative. I will know in the future to refuse the insurance offered as a legitimate request was made and refused
I have shared my story with many who all were appalled and will choose to take their chances on "life " rather than buy the insurance which only covers major catastrophes

Dear *** ***:
Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese
terms were readily available for review prior to the purchase in the booking path and also emailed to the consumer shortly thereafterWe show no error in that submissionThe policy also came with a day satisfaction guarantee period in which the consumer could have canceled after review of the terms if she felt as though the policy did not meet her needs
Unfortunately, the cause of loss was one that was excluded from coverage
My review shows that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance, like any other insurance, has terms, conditions and exclusions that impact coverageSpecifically excluded from coverage
is any loss arising directly or indirectly from: Pregnancy (unless as specifically covered), fertility treatments, Childbirth or elective abortion, other than unforeseen complications of pregnancy, of You, a Traveling Companion or a Family MemberThe medical documentation on file indicates that the pregnancy in question did not involve any complicationsAt this time we are requesting additional medical records from your physicianSincerely,*** ***Quality AnalystClaims Quality Assurance *** *** *** ***

I booked a flight to Venice, Italy while being on Active Military orders deployed to KuwaitI was given my date to leave KuwaitWhen Baltimore received feet of snow it canceled my flight to return to America on Jan An agent told me to upload my orders to start the claim process My claim was denied stating that I should have foreseen any issues to not being able to make my flightI am not a weather forecaster and the military books my flight I spoke to another agent today and will start the appeals processIf this matter is not resolved in a full refund, I will never do business with this company I cannot believe that this company will not help out a member of the Armed Forces

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly there were issues OUTSIDE of a pregnancy leading us to cancel and needing a doctors note, which we gotThen due to not enough information, we got more and stated on the sheet the nurse said CANNOT FLYThis still was not enough informationNow I had to go back a 3rd time now over a span of about months...so inconvenient and if this doesn't work we are going to have to take legal actionThe hospital has now posted information on this insurance company on their discussion board as a notification to never use and we will never speak highly of it again as this has been such a headache over something so simpleIf this was a pregnancy, we would have been on that flight and enjoyed our trip but we could notI have been treated poorly by every individual that i've spoken with at the company and my husband has as wellAll appropriate documents have been submitted multiple times and its clear based on reviews on Revdex.com as well as *** that i'm not the first victim of these very sly practicesA customer couldn't fly due to complications in a pregnancy that were caused due to high altitudeInstead of providing exceptional customer service and hearing out the situation and understanding what was going on, it has been drug on and avoided i'm assuming in hopes of me forgetting about it and the company gets to keep the money that they do NOT deserveI expect a refund
Regards,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your notice. As I expected (that's the base of my complaint), I haven't had any notice from the insurance company. I emailed them to rush response. No info from the insurance company except for the notice that my email was received *** ***

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submission
Unfortunately, the consumer’s cause of cancelation was not listed as a named peril in the insuring agreementFor this reason, we were unable to honor the claim for payment
Sincerely,
Kalinda H***
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***,Thank you for forwarding this matter to my attention
Please have the consumer provide a claim or policy numberSince the consumer lives in Canada, it is possible that the US office would not handle her claimThank you,Kalinda
H***Claims Escalation Examiner

Dear *** ***:
Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese
terms were readily available for review prior to the purchase in the booking path and also emailed to the consumerWe show no error in that submission
As the consumer’s policy contained several general program exclusions, a completed Physician Statement form is needed to be sure that the cause of loss is on that is covered. Without this documentation we are unable to complete our review of the consumers claimOur records indicate that we have reached out to the insured and advised of this documentation that was needed to finalize the claimCurrently, we do not have the documentation on file Without this documentation we are unable to complete our review of the consumers claim
Sincerely,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

VERY UNHAPPY TRAVELER! INSURANCE FROM ALLIANZ IS USELESS!
I purchased a policy to protect my prepaid expenses on a trip over the Christmas holidays Traveling in the winter can be especially dicey from/to ***, so I wanted to be sure I was coveredI had an delay departing ***, so I lost my first night's lodging prepaid expense due to *** diverting the inbound aircraft cause a missed connection Therefore I had to be rescheduled the next afternoonI just learned that my claim under the travel delay portion of the policy was denied because prepaid expenses (like lodging) are not covered by the policy I thought that was the very reason to buy travel insurance, to avoid loss of money when you're delayed and refunds by the lodging provider are not givenThey were very snotty with me when I called to inquire as to the reason for the denied benefit I was lectured about reading my policy in advance which I did and did again! I cannot see anywhere where prepaid expenses are not covered under travel delayNEVER AGAIN! The policy was useless to me money wasted!

*** *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
The consumers claim has been reviewedReimbursement for the taxi expenses has been processedAs the
Travel Delay benefit did not provide reimbursement for pre-paid expenses we are unable to cover the loss for the lodgingEach benefit is explained in the consumers insuring agreement
For any updates, the consumer may contact the Claim Department at ***
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerI have forwarded the call quality concerns to management for additional review and coaching
The consumers insuring agreement excluded coverage for the following: You or Your Companion: a) making changes to personal plans or b) having a business or contractual obligation;
According to the notes from the phone call, the consumer indicated that the loss was due to work related problems. Even though this is not a covered reason, we cannot adjudicate a claim until we receive supporting documentationIf the consumer wishes to proceed with the claim process she may just send in a letter indicating the cause of the cancelation
At this time, it appears that the cause of loss would not be coveredIf she has additional questions, I encourage her to contact the Claim Department at 800-334-
Sincerely,
Kalinda ***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This is such a scam and not worth my time I will splash them all over media

Dear *** ***:
Our records indicate that the consumer has been reimbursed for the nonrefundable trip expensesWe apologize for the delayWhenever documentation is received, it is reviewed within to business days
Sincerely,
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*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

At the time of my last ticket purchase with ***, I didn't noticed that they automatically enroll you with insuranceOnce I found out about the insurance, I called to cancel the chargeThey told me that I should see a refund in a day or I did see a refund but they ended up charging me twiceI had to call a second time for them to remove my other chargeAn hour after calling them, my credit card was locked due to fraudulent charges suspectedI only used this card for buying tickets online and it was my first purchase in monthsLuckily the credit card company was able to block those charges and I had them also block this company from ever charging my card again

This company is very insensitive to dealing with clients undergoing emergency situations in their livesThey do not follow through with information that they say they willWhen you call to get in contact with them, you are given the runaround that doesn't even address your concerns/questionsThey have no problem taking your money for the travel insurance but then have lots of issues when you have to use the insurance during emergenciesTheir employees have ZERO customer service skills and are not able to help outI've called times and have been given this run around with different customer services repsI was told today that "This is a process and it needs time to take effect."

Insurance from Allianz is a total waste of moneyThe advertised coverage is quite a contrast to what the vague policy actually covers or what Allianz interprets as coverageI don't understand why their Revdex.com rating is so high given all of the negative comments and unfavorable resolutionsIn addition to wasted money, I spent a lot of time submitting a well documented claimAn appeal was also denied and the only option was to spend another $to submit the claim for arbitrationA terrible experienceDon't make the same mistake

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer is very disappointed with the way this complaint was handled by Allianz and their unwillingness to compromise with an older woman that was clearly unable to travel due to medical reasons

Hello, I am *** *** making a complaint and statement against Allianz Global Assistance for denying a claim refund for $due to (Trip interruption) as stated in their travel insurance policy I purchased for travel abroad Name of my plan trip protector
Policy identification number ***
Date of purchase 8/2/ Plan effective date 8/3/ Travel dates 9/17/- 9/24/Total cost paid $Benefit
Trip interruption protection $1,I contacted Allianz customer service agent on 9/25/for a missed returned flight from Ukraine, Odessa to Houston, Texas on 9/24/Their customer service agent request I file a claim under their (trip interruption) policy for a refund on my return trip purchased from Turkish Airlines on 9/25/This is the, Claim number *** for refund of $I mailed a registered claim to Allianz Global Assistance stating the reasons for missing my return flight on 9/24/and having to purchase a new return flight on 9/25/The reasons I stated in claim *** is for a missed return flight because the driver was involved in traffic accidents and congested trafficAllianz claims department discarded the CLAIMED traffic accidents as reason and considered only on traffic congestion in their response for refund deniedAllianz insurance policy clearly states, 6, secTrip Interruption,
You or your travel companion is in a traffic accident on the way to your departure;
My claim *** states clearly my trip was interrupted from traffic accidents and congested trafficI am filing for a refund on return flight of $Thanks for your help resolving this problem,
*** ***