Lakeland Properties And Management Inc

Dear Ms***,We do offer a day satisfaction guaranteeOur Customer Service Department would be able to help you with this matterI am not showing you have contacted themPlease do so by calling ***Sincerely,*** ***Quality
AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Dear Ms***:
face="Times New Roman" size="3">
Thank you for forwarding this matter to my attention
I have provided the Bankcard management team with the consumers contact informationHe should be receiving an email as he requested to not be contacted by phone
Sincerely,
Kalinda ***
*** *
*** ***
*** ***
*** ***
**
*** *** ***
***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not have power of attorney, so we cannot get the admission and discharge papersThe attending doctor has stated in her letter that he was ill and was not told he could not travelShe has offered that they can contact her to confirm these detailsThe insurance company can take the time to respond to a public complaint, but not call the doctor?
Regards,
*** ***

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
The insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within hours of the event which results in the vehicle being unable to be driven to the eventAccording to the complaint, the breakdown occurred weeks prior to the event and not within hours of the eventWe would not be able to honor the consumers claim due to this reason
The consumer should receive an updated letter in the mail within to business days
Sincerely,
Kalinda ***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
They
say they want more information, they can not find their own claim numberhere it is for them
Claim Number: ***
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response because the company didn't even address the issue at hand which that they falsely advertised there product on there websiteThey entice as well mislead there consumers into buying a product that they do not provideThey do not state that there needs to be a specific reason for the change of flight fee on the website as you are purchasing the product but instead put it in fine print after purchase in there policy informationI didn't feel the need to read the policy since the products were already described on there website and I thought I knew what I was purchasing since I assumed they were an honest insurance companyUnfortunately, I guess I was wrong, and thus am still not satisfied with this company's reply
Regards,*** ***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided
According to the claim documentation on file, the consumer’s loss was due to a reason that was not listed as a named peril in the insuring agreementThe claim was finalized within business days after the requested documentation was received which unfortunately was after the consumers event date
I regret that we are unable to provide the consumer with a more favorable response.
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
In my documents I sent is a cash receipt for payment of room, that is
the problem with their refusal to pay,, they demand a credit card
receipt and refuse the cash receipt, but the terms does not state I have
to have a credit card receiptSo how was I to know, informing me after
the loss is not acceptable
Regards,
*** ***

Dear Ms***:Thank you for forwarding this matter to my attentionWe
apologize for any frustration the claims process may have caused the consumer.The consumer insured a trip with Allianz for the dates of 12/16/- 12/30/Those
dates were changed on 10/06/2008,
exchanged to 11/06/- 12/30/As the
consumer did not purchase a policy for the new trip dates or file a claim for
this change, we were not able to cover any cancelations for the trip dates of 11/06/
- 12/30/The consumer sent in a letter from the doctor indicating that he was seen a
month after the initial date changeIf the consumer is filing for the original
trip dates of 12/16/- 12/30/2008, we would need a completed physician statement
form from the primary care physician who advised cancelation in October of the
insured tripThe only ticket we would be able to cover is the one that was
insured with us for travel on 12/16/- 12/30/Sincerely,*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not know why they have no record of our calls but we called several times from either *** *** or *** *** Maybe their records are incorrect or they don't actually record/save calls from last February, I personally don't know I do agree it was not a "named" coverage but their sales stated it would be covered, not once but twice Their website puts the requirements several clicks down while stating that most items will be covered (advertising) which is also mentioned in a lot of the complaints listed against them via Revdex.com.org They should do the right thing for a customer and honor their mistake and refund my cost for canceling the trip or worst case the cost for the insurance as a "good measure." Policies should be changed along with their website to clearly state what is or is not covered rather than making a person hunt it down
Regards,
*** ***

Dear Ms*** :
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured.
Our records indicate that there was an error with the address on the first check and another one has since been sent to the consumerIf the consumer has not received that check she should contact the Claim Department at 800-334-and request to have that check voided and the next payment expedited with a tracking number
Sincerely,
Kalinda H***
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

CAUTION DO NOT DO BUSINESS WITH THESE COMPANIES
In December I booked air travel through *** *** to visit a life long friendWhile booking the flights I was invited to purchase Travel Insurance with Allianz Global Assistance Travel Insurance for cancellations or trip interruptionAs I do not typically purchase this type of insurance I thought it may be good to have being my trip was during the holiday seasonUnfortunately my friend (whom I was visiting) father passed away suddenly and without warning the day after I arrivedAs she had to leave town immediately to tend to her fathers passingI had to rebook my return flight since she was headed home to another stateI rebooked my return flight through *** *** along with *** to depart earlyOnce home I filed a claim with Allianz Global Assistance Travel Insurance including a Death certificate and all documentation requestedAs time passed I received no correspondence from Allianz Global Assistance Travel Insurance forcing me to contact them in regards to my claimI was told it was denied because the return flight was booked through *** not *** ***As I explained to Allianz Global Assistance Travel Insurance I called *** *** and they called ***I had both *** *** and *** on the phone simultaneously to book a change to my return flightAllianz Global Assistance Travel Insurance said they would escalate the claim and I would be contacted back with a resolutionAnother Month goes by and no response from Allianz Global Assistance Travel InsuranceI decided to call *** *** since they sold the policy on behalf of Allianz Global Assistance Travel InsuranceAfter another minutes going over all this again with *** *** they called Allianz Global Assistance Travel Insurance to assist with the claimThis time I was told because the deceased was not a direct family member of mine they would not pay the claim, it was deniedTo recap I visited a friend who's father passed during my trip and she had to leave to tend to matters pertaining to her fathers deathIn turn I had to return home early forcing me to change my return tripYou would think this would constitute a valid claim for the insurance I purchasedIT DID NOT! Don't be scammed by these companies use someone else!

Dear Ms***:
size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have experiencedOur records indicate that the claim was paid on May 5, and the claim is now closed and paidSincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On the detailed explanation, not all of my medical charges have been paid I will submit charges for *** *** dated 3/14/for $and for *** *** dated 3/14/for $ Unless, Allianz can show that those were paid Thanks!
Regards,
*** ***

Dear Ms***,Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for
is to receive the informationThe insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within days of purchase as long as the event date has not passedAccording to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insuranceI regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H***Claims Escalation Examiner, USA

Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumer has not filed a claim with our company. I have requested to have claim forms sent out to the email address on file to initiate the process
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Dear *** ***:
Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese
terms were readily available for review prior to the purchase in the booking path and also emailed to the consumerWe show no error in that submissionThe policy also came with a day satisfaction guarantee period in which the consumer could have canceled after review of the terms if he felt as though the policy did not meet his needs
Unfortunately, the cause of loss was not listed as a named peril in the insuring agreement
My review shows that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response
*** ***
*** *** ***
Allianz Global Assistance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After reviewing the reply I am not satisfied from their responseI do not see anywhere where they state "The policy excluded coverage for any event that was known or foreseeable at the time of purchase" as stated in their replyfurther more, The death of my uncle occurred six days before I purchased my airline tickets and travel insuranceIf I had known I would not have purchased the airline tickets unfortunately I did not find out until a week after the factAny help or advice in resolving this matter would bee greatly appreciatedThe company offers travel insurance for unforeseeable situation, but once those situations occur they say they exclude any event that were foreseeableThank you for you help
Regards,
*** ***

Allianz refused to refund cost to reschedule a flight You will jump through all the documentation hoops only to be denied I had to change a flight after my sister's brain tumor surgery complicationIt was "pre-existing condition." Her mother-in-law's death(which delayed my brother-in-law return to aid her) was not my immediate family member Read all the fine print on this oneThey make great promises and do not deliver

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Basically, contacting you only served to continue this horrible experience!! Basically they can say whatever they want and of course I read the entire HUGE booklet emailed and read every line to confirm that I had "trip insurance" which I purchased(I am totally joking) they MISLEAD you into thinking you are purchasing insurance and if your trip is cancelled you get it reimbursed On the website it does not say ANYTHING about medical reasons, that you get after purchasing and reading an entire huge booklet which I can guarantee you no one reads because they believe they got something as stated on the website Either way, I have no recourse and this has been a learning experience to NEVER use *** *** again as a website as they do not stand behind their vendors and to NEVER purchase trip insurance again!!
Regards,
*** ***