Lakes Heating & Air Conditioning

Complaint: ***
I am rejecting this response because: I sent them response stating the events and indicating they were responsible since it was not the iniital problem it was the problem they created while attempting to fix problem that is when my appliances were effected they overloaded the circuit
Sincerely,
*** ***

ComEd's stance remains the same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11018596, and find that this resolution is satisfactory to me
Sincerely,
Dustin ***

Initial Business Response /* (1000, 5, 2015/10/13) */
A thorough investigation of your account has been conducted and the following are the resultsThe AMI Manager*** was unsuccessful in speaking with you on 10/8/and left a message for you to call him directlyMs.*** from the AMI
department spoke with you on 10/8/and set up the AMI Recorder meter for your account advised the Real Time Pricing rates would go into effect by 10/15/We apologize for your inconvenience and your feedback has been forwarded to the Management team for possible coaching and training opportunitiesYou were advised you will receive your September and October bill shortlyThank you
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the responseFor your records, I returned Tom's call (the AMI manager) nearly immediately, but received voice mailDid not receive a call backMs*** was helpful in getting the account information settled
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I must add that the 12th of this month is just way to long to wait when you have no where to go and I would like to add that there has never been a lock on the gate for they do not work
Sincerely,
*** ***

On 10/10/16, I
spoke to your property manager who confirmed that you were to be connected at
the alternate address as of 5/7/16; the address you were originally connected
is now to be under the property management's nameI also spoke to you same day
and I advised you that a new account
would be established at the correct
premise as of the original start date 5/7/
The
adjusted bill will be a multiple month bill, so you are eligible for an
interest free deferred payment agreement if desiredAlso, on the original
account, you paid a total of $so when your account was cancelled, a
refund check was issued 9/22/You may cash that check or you can have those
monies transferred to your correct account as paymentTo establish the
deferred payment agreement and/or transfer the payments to your active account,
please feel free to contact myself or the ComEd Care Center at ***.Best Regards,** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because: it has been found that the new smart meters are over charging customers with multiple television channels doing special investigationsAgain for an apartment I should be paying to for serviceI am not living in a house and some people who are living in a house are not paying that amountComed is overcharging
Sincerely,
Latoya Marie ***

After
reviewing the customer's account information an adjustment was processed to
cancel bills issued from 5/27/to
9/23/total credit amount $A refund check #was issued for
$on 5/23/and will be mailed to *** n Lake Shore Dr *** Chicago
IL

Hello, Ms***A thorough investigation of your account was conducted and the following is our findingsOur technician met you at the premise on 12/30/to test Meter ***. The technician reported the meter was read during the visit at ***; which was progressive to the 12/9/
regular reading of ***The technician also reported you declined the meter test because you anticipated there might be an internal wiring issue presentThe technician verified the unit is all-electric and your account rate was changed from Residential Single to Residential - Space Heat Single effective upon customer notification of the high bill issue (10/10/16)The bills were canceled from 12/9/back to 10/10/and rebilled at the correct rateA separate email was sent to your personal email with more billing detailThe customer was advised the rate change is reflected in an increase in the monthly standard customer charge from $to $and a decrease in the Distribution Facility Charge from .03171/kWh to .01882/kWh.An activity statement and copy of the new bill was emailed to the customer.Thank you

I was unable to reach Ms* *** by phone and instead sent a resolution email to herA deposit is accessed on an account when there are or more late payments in a month periodMs *** account has surpassed this allowanceOffered to remove the deposit if the customer sets up automatic
payments with ComEdThe account is noted that this option is available to her

The refund check for the excess credit is being re-sent to *** Moore RdApt***, Akron Ohio

Customer connected service on account *** on 8/14/
with reading The first bill was issued from 8/14/to 8/28/$On
10/6/it was verified the correct activation reading should have been
The usage was adjusted on the first bill issued from 8/14/to
8/28/
changing the amount from usage billed from kwh to kwhAs a result the
bill for $was cancelled and the correct bill amount was $A balance
remained on the account because the bill from 8/28/to 9/29/was not paid
in the amount of $The bills issued from 6/29/to 8/16/were also
unpaid causing a balance $to be sent to a collection agency (*** *** Association) on 1/27/The bills issued on the account were based
on actual meter readings obtainedA payment of $was received on 3/6/
paying the balance owed in fullThe collection agency was notified that the
item should be cleared from the customer’s credit report

Complaint: ***
I am rejecting this response because: they didn't explain why I have to pay so much for my electricityI overpaid a lot to their company and they didn't even try to correct itWhy I have to pay in Feb and in Apr 5? What is happening in all these bills???????????? Each time they explain differently, no matter I called or emailedSome said it's regular bill, some said it's return-check feeWhat the hell???I am a very angry of Comed company and I would choose another electricity company if I canHowever, I DONN'T have a choice in Chicago. For whatever I overpaid, I want them to return it to me! No one should ever take advantage of another human being.
Sincerely,
*** **

On 11/17/and 11/18/16, Ms***, *** *** **, was contacted via telephone acknowledging receipt of the inquiry and a voicemail update was provided to Ms*** on 11/21/advising ComEd was still investigating the customer's inquiryA thorough review of the account has been
conducted and the following are the findings.A
billing adjustment was processed on the closed account to correct the beginning
activation meter readings; which created additional billing in the amount of $
after the original bill was paid by *** *** **The debit created the
outstanding balance for the closed account that was automatically transferred
to the active account in *** *** ** name (standard practice to transfer
outstanding balances for closed accounts)The previously closed account did
not have a supplier; however the active account has *** Energy as the supplier
For the active account, *** *** ** had requested the “single bill” option
whereby *** Energy issues a single (total) bill that includes *** Energy supply
charges and ComEd delivery and tax charges; therefore the outstanding balance
was listed on the *** Energy bill to the customerThe charges in the amount of
$were ComEd charges, not *** charges; however appearing on the AEP
Energy bill
Upon
further review of the account, it has been determined the activation meter
readings should not have been adjusted and the additional usage belonged to the
previous customer at the premiseOn 12/5/16, a credit in the amount of $
was processed and offsets the additional chargesThe credit will appear on the
next *** Energy bill as a ComEd creditWe regret any inconvenience you have
incurred

Hello, Mr***,Your account has been thoroughly reviewed and the following is the resolution:The subject account was finaled on 12/1/On 4/28/15, our technicians exchanged Unit AMI meter due to a remotely non-communicative condition and when the data stored was analyzed, it was determined you
were overestimated from 4/14/to 12/1/On 6/16/16, the bills for that time period were cancelled (which created a credit in the amount of $449.34) and were rebilled with the actual usage in two phasesWe rebilled for service from 4/14/to 8/12/in the amount of $125.29; which left a remaining credit of $that immediately transferred to the active account in your name for Unit (The credit immediately paid the 6/9/bill in the amount of $and was reduced to $276.08.) The second phase of the rebilling for the finaled account for service from 8/12/to 12/1/totaled $and a final bill was mailed to you versus also being transferred to the active account to balance against the original credit. Today, 6/27/16, the $finaled account balance was transferred to the active account to settle against the existing creditThe Active account credit is now $191.28; to which you requested to remain on the account to pay future bills.Cancelled bills 4/14/to 12/1/= $Minus total Rebilled service = $(4/14/to 8/12/= $and 8/12/to 12/1/= $84.80) Over estimated bills $239.25.Mr***, we regret the inconvenience this may have caused you Thank you for your patienceSue

Complaint: ***
I am rejecting this response because: This doesn't make sense to meI paid much more than I am supposed toThe response claimed that "On 3/22/17, you requested to cancel your electronic funds payment (automatic payment) on your account via the ComEd online convenience center and on 3/28/17, the bank returned payment in the amount of $On 3/28/17, your account was debited $Again, this was not a fee, but rather reversing the payment " However, they charged me $on 03/22/for 81 kWh usage? And I have to pay $on Apr 5? They overcharge me for something I DON'T even knowTheir bill is so messy and every one of the representatives said different thingsI wish they have the phone records so they could listen to themselves!!! This is unacceptableAnd BTW, I am Miss *** not Mr ***
Sincerely,
*** **

*** *** was billed on acct *** *** *** *** ** *** Waukegan IL through
5/27/Information obtained in public records confirms the customer resided
at the premise addressIf the customer moved from this address prior to
5/27/they must provide proof of previous address from
their move out date to
final bill date 5/27/to *** *** Fax ***After the requested
documentation is received the customer’s concerns will be addressed as a
follow up to the original complaint

Ms*** Per our conversation, I reviewed your Identity Theft Affidavit documents and have had all the previous address charges removed as well as any late payment charges that were assessedThe current balance of $is due on 2/12/A letter with the above
information was also sent to you on 2/9/Based on the above information, your inquiry is being closed

In reference to the billing, your meter was misread 7/20/15, so the adjustment occurred after the correct reading was obtained 8/18/An email has been sent to the Meter Reading department to reiterate that the readings obtained manually need to be accurateI apologize for any inconvenienceThe first bill was issued 6/22/15; for days (6/12/15-6/20/15) of service you were billed for kilowatts (kWh) totaling $That payment posted 7/15/The second bill was issued 7/20/15; for days (6/20/15-7/20/15) of service you were billed for kWh totaling $That payment was posted 8/11/The third bill was issued 8/18/It reflected a billing adjust for the previous billing period (6/21/15-7/21/15) and the current bill period (7/21/to 8/18/15)For both periods, total kWh used were for days, totaling $Due to the billing adjustment, your payment of $was a credit that applied towards the third bill: $- $= $total bill balance dueThere was a bill issued 9/17/15; for days (8/18/15-9/17/15) of service, you were billed kWh totaling $The increase of amount owed, compared to previous bills, is based on kWh usage not rate changesAs stated before, the meter is working properly so it is unsure why there was higher kWh usage than expectedThe latest bill was issued 10/15/for kWh used during 9/17/15-10/15/It has been brought to my attention that the Smart Meters in your building will soon be certified and can communicate remotely, including reporting meter readingsOnce that occurs, you will have the capability to access your hourly, daily and monthly usage at ComEd.com/MyAccountI know you said you are not home a lot but this access will allow you to see the peak times of usage and adjust accordinglyAlso there are many energy saving tips at ComEd.comThe Network Deployment team has been engaged on this and will give me follow up information on an estimated time for completionI will be happy to inform you of more information, when availableAlso to be informed of what is using high or low kWh in the home, you may be able to receive a Free Home Energy AssessmentPlease visit ComEd.com > Home Savings Tab > Click AssessmentsThis page will guide you on how to request a Free energy assessment that includes free products for your homeKeep in mind restrictions may apply for rentersIf you have additional questions, please feel free to contact myself or the Care Center at *** Best Regards