Lakes Heating & Air Conditioning

In reference to the billing, your meter was misread 7/20/15, so the adjustment occurred after the correct reading was obtained 8/18/An email has been sent to the Meter Reading department to reiterate that the readings obtained manually need to be accurateI apologize for any inconvenienceThe first bill was issued 6/22/15; for days (6/12/15-6/20/15) of service you were billed for kilowatts (kWh) totaling $That payment posted 7/15/The second bill was issued 7/20/15; for days (6/20/15-7/20/15) of service you were billed for kWh totaling $That payment was posted 8/11/The third bill was issued 8/18/It reflected a billing adjust for the previous billing period (6/21/15-7/21/15) and the current bill period (7/21/to 8/18/15)For both periods, total kWh used were for days, totaling $Due to the billing adjustment, your payment of $was a credit that applied towards the third bill: $- $= $total bill balance dueThere was a bill issued 9/17/15; for days (8/18/15-9/17/15) of service, you were billed kWh totaling $The increase of amount owed, compared to previous bills, is based on kWh usage not rate changesAs stated before, the meter is working properly so it is unsure why there was higher kWh usage than expectedThe latest bill was issued 10/15/for kWh used during 9/17/15-10/15/It has been brought to my attention that the Smart Meters in your building will soon be certified and can communicate remotely, including reporting meter readingsOnce that occurs, you will have the capability to access your hourly, daily and monthly usage at ComEd.com/MyAccountI know you said you are not home a lot but this access will allow you to see the peak times of usage and adjust accordinglyAlso there are many energy saving tips at ComEd.comThe Network Deployment team has been engaged on this and will give me follow up information on an estimated time for completionI will be happy to inform you of more information, when availableAlso to be informed of what is using high or low kWh in the home, you may be able to receive a Free Home Energy AssessmentPlease visit ComEd.com > Home Savings Tab > Click AssessmentsThis page will guide you on how to request a Free energy assessment that includes free products for your homeKeep in mind restrictions may apply for rentersIf you have additional questions, please feel free to contact myself or the Care Center at *** Best Regards

I spoke to you about establishing service in you name at the home premiseI requested a copy of the current lease, proof of previous address, date of birth, driver's license, and social securityYou provided the past and current lease for the same home premiseOn the past lease, from 9/15/to
9/30/15, there was a co signer and another tenant authorized to reside at the homeOn the current lease from 9/1/to 8/31/16, there is a section for "Additional Agreements and Covenants" that states: Only person named on the lease may occupy unitYou are the only one who signed this lease.Because you are the only authorized occupant at the premise, you are solely responsible for the expenses, including the electricityThe service will be placed in your name and you will be back billed to 9/1/15, per the lease. Service will be restored by end of business 11/11/If you have further questions, please contact the Customer Care Center at ***. Best Regards,** ***

I
received a voice mail message from customer on 7/10/stating she moved from
*** *** *** Park Forest IL on 4/27/As a result bills were cancelled
from 4/27/to 6/30/crediting account $The account was on a budget
plan which had budget billing credit of $After
adding the $credit
for cancelled bills the budget deferred credit was $The total
amount of the monthly budget amounts were not paid therefore a balance of
$was owed on the accountWhen the account closed the deferred payment
agreement defaulted adding the unbilled charges of $to the balance $
After subtracting the credit of $(from the Budget deferred credit and
cancelled bills) a balance of $remained on the accountA payment of
$was received on 7/10/changing the balance owed to $due on
8/11/

Call #2: Manager from Smart Meter Deptspoke to Ms*** and again explained the reason for the $
fee. She stated that she is a customer in good standing and that amount
is not something that she has factored into her budget. What did
advise Ms*** that if she wanted us
to break the fee into installments with
no interest we could do that for herMs*** agreed to that as a resolution so I advised her that
once the fee was applied, we would reach out to her to discuss the number of
installments and to get the installment plan going. I told her to
expect a call from ***

ComEd is unable to credit the payment processing fee of $2.50. However, as a courtesy, payment late charges totaling $have been credited on this account. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Unfortunately, it took numerous calls from *** ** *** ComEd and Revdex.com to get *** *** to act, and do the right thing. Sad that we the consumer have to put up with this type of business tactic from big bank institutions !
Sincerely,
*** *** ***

Hello Ms***If you look at your bill dated 2/21/for $0.00; you were billed $for kWh from 1/23/to 2/21/17; however your overpayment the previous month of $created a credit of $24.37 and covered the current charges that month, thus nothing was dueUnfortunately, when $of that payment was returned by your bank for non-sufficient funds, you were left with the originally billed balance of $that carried over to the 3/22/billThe 3/22/bill in the amount of $includes charges for 2/21/through 3/22/for kWh in the amount of $and the previous charges under Miscellaneous for $I understand the confusion and apologizeThe bill is correct.Thank you.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
L ***

I called customer left messagesI also
mailed a letter with stating in order to resolve a mixed meter issue a field
investigation is needed to verify the corresponding meter to each unit in the
buildingAccess must be provided to each unit involvedThe customer was
requested to contact me
in order to schedule a mixed meter appointment on her
account

ComEd adjusted the customer's estimated usage to that of May when the customer was last traveling for the months 5/10/17-8/9/

Spoke
to Ms*** this morning and explained ComEd will notify the collection
agency to remove the outstanding balance with themIn addition ComEd has
waived $in late charges as a courtesyI did forward Ms*** a copy of
the final bill as requested and a copy of the accounts
activity statement for
her recordsThe balance owing to ComEd at this time is $

Complaint: ***
I am rejecting this response because:My stance remains the same, either ComEd has liars as employees or maybe the executives but I was told they would replace my smart meter back to an analog and I also asked for an explanantion of why I was told I would recieve my analog meter installed and it was notI don't care about their stance their number concern should be the customers not they're stance, how ridiculousLike I replied previously explain why I was told I would recieve analog and did not, take a stance on that
Sincerely,
*** ***

I
called *** *** left a message to return my callAfter reviewing the
documentation provided the $balance owed on account *** ***
Lake Cook *** was cancelledThis balance included a previous address charge
$transferred from *** *** Lake Cook ***
Northbrook IL The
customer was deceased on 9/26/and is not responsible for the balance
billed on accounts *** and ***

I
have spoken with you about your misapplied payments. Payments to ComEd have
been paid via home banking; for an unknown reason, the payments were being paid to a former closed ComEd account in errorPayments of $24, $25, $and $have be transferred to active
ComEd accountAlso
$late payment charge has been removed from the
balance owedAny excess credit accumulated will be applied to the following
bill(s) until depletedDetails may be located in the “Miscellaneous” portion
of your next upcoming billIf you have any additional questions, please feel
free to contact me or ComEd’s Care Center at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Per ComEd's Energy Efficiency department, Upon further investigation, it was determined to approve the rebate of $for Ms* *** based on the receipt she submitted which indicates the thermostat was new, even though the serial number shows up as a duplicate in the systemComEd's contractor,
*** is trying to contact Radio to help determine the issue with duplicate serial numbersI left a voicemail for Ms* *** advising that she will receive her rebate within the next weeksThanks,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A+ responseThank you
Sincerely,
*** ***

Spoke to Ms*** and apologized for any miscommunication from our internal collections agency about her account statusMs*** stated she did pay the balance directly to CCSI explained that I would contact our Revenue Management team and have them reach out to our vendor to ensure
that all ComEd customers are informed correctly about the ComEd billIn addition a request has been sent to our internal collections agency to make sure there will be no negative impacts on the customers credit report

Complaint: ***
I am rejecting this response because: their response is unacceptable periodI need detailed explanation, an apology letter, and likely damages.
Sincerely,
*** ***

I was able to contact the customer regarding her request to remove the negative reporting from her credit bureausThe customer was advised that unless there was an error in reporting ComEd does not remove the negative reportingThe customer was also advised that her bureaus will be updated
reflecting that the debt had been paid in full but will unfortunately remain on her credit bureausThe customer was not happy with the response, but because that is our process unfortunately we are not able to satisfy the customer's request