Lakes Heating & Air Conditioning

I spoke to you about establishing service in you name at the home premiseI requested a copy of the current lease, proof of previous address, date of birth, driver's license, and social securityYou provided the past and current lease for the same home premiseOn the past lease, from 9/15/to
9/30/15, there was a co signer and another tenant authorized to reside at the homeOn the current lease from 9/1/to 8/31/16, there is a section for "Additional Agreements and Covenants" that states: Only person named on the lease may occupy unitYou are the only one who signed this lease.Because you are the only authorized occupant at the premise, you are solely responsible for the expenses, including the electricityThe service will be placed in your name and you will be back billed to 9/1/15, per the lease. Service will be restored by end of business 11/11/If you have further questions, please contact the Customer Care Center at ***. Best Regards,** ***

I
received a voice mail message from customer on 7/10/stating she moved from
*** *** *** Park Forest IL on 4/27/As a result bills were cancelled
from 4/27/to 6/30/crediting account $The account was on a budget
plan which had budget billing credit of $After
adding the $credit
for cancelled bills the budget deferred credit was $The total
amount of the monthly budget amounts were not paid therefore a balance of
$was owed on the accountWhen the account closed the deferred payment
agreement defaulted adding the unbilled charges of $to the balance $
After subtracting the credit of $(from the Budget deferred credit and
cancelled bills) a balance of $remained on the accountA payment of
$was received on 7/10/changing the balance owed to $due on
8/11/

Initial Business Response /* (1000, 5, 2015/10/06) */
I spoke to *** explained on 6/8/a technician exchanged meter XXXXXXXXX for an AMI meter XXXXXXXXX The tampering condition was confirmed with a meter test and pictures showing a hole was drilled in the cover preventing the meter
from recording accurate usageAfter installing the new meter a $debit adjustment was processed on the account on 9/14/to recover usage billed from 8/25/to 6/8/based on new meter data from 6/8/to 8/24/3,kwh days kwh per day Previously billed usage was deducted to prevent overbilling on accountCustomer was informed after winter bills are issued we can reevaluate the usage to determine if the winter bills should be adjusted to compensate with actual meter data Customer was offered payment arrangements which were declined
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how a hole would cause the meter to misreadHow do I know that one of your workers didn't make the holeHow long was this hole there? Was it there from the previous owners? These are questions you guys are refusing to answerYou claim you have pictures but won't send themYou claim they are Comed propertySend me a piece of documentation that proves that factHow do I know this meter belonged to this houseShow me a documentation that places that meter to this houseYou guys are showing me no proof to this situation and expect me to pay for itYou claim you will adjust the price after winter but the months you guys are claiming didn't start from the winterHow can you base it on the udage when appliances were upgraded in the house and now we have another fridgeI don't believe this meter went under testingI think you guys just compared usageShow me documentation from the testingYou guys won't show no proof to this but expect me to payThat's insanityYou can't take advantage of your customers and get away with itSince I been here I have seen worker'sYou honestly are telling me noone noticedHow do I know the meter wasn't damaged when you upgraded to new meters within my neighborhoodYou even gave me information saying a meter can't read passed *** yearsI haven't even been at this property for two yearsYour facts don't add upYou repeatedly told me that I will be shut off even after I stated I had a baby in the houseYou people are very rudeI never even received a phone call from a manager when I was toldI had to make a compliant to the ICCI will be reaching out to CUB alsoYou can't take advantage of me for your negligenceI absolutely did nothing wrong and will not payYou guys didn't even try to reach an agreement with me because you want me to pay 100percent for your mistake
Final Business Response /* (4000, 9, 2015/10/08) */
The hole drilled in the meter prevents the meter from recording the meter was not misreadComEd did not state this customer tampered with the meter however this customer did benefit from the tampering conditionTherefore a tampering charge was not assessed on the accountThe customer was billed for to recover the unbilled usage from 8/25/to 6/8/due to the tampering conditionThis issue was also addressed with ICC complaint XXXX-XXXXXThe company's position remains the sameIf the customer would like to pursue her complaint she should contact the Illinois Commerce Commission to be advised of the next step in the complaint process

Hello Ms***If you look at your bill dated 2/21/for $0.00; you were billed $for kWh from 1/23/to 2/21/17; however your overpayment the previous month of $created a credit of $24.37 and covered the current charges that month, thus nothing was dueUnfortunately, when $of that payment was returned by your bank for non-sufficient funds, you were left with the originally billed balance of $that carried over to the 3/22/billThe 3/22/bill in the amount of $includes charges for 2/21/through 3/22/for kWh in the amount of $and the previous charges under Miscellaneous for $I understand the confusion and apologizeThe bill is correct.Thank you.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Unfortunately, it took numerous calls from *** ** *** ComEd and Revdex.com to get *** *** to act, and do the right thing. Sad that we the consumer have to put up with this type of business tactic from big bank institutions !
Sincerely,
*** *** ***

Call #2: Manager from Smart Meter Deptspoke to Ms*** and again explained the reason for the $
fee. She stated that she is a customer in good standing and that amount
is not something that she has factored into her budget. What did
advise Ms*** that if she wanted us
to break the fee into installments with
no interest we could do that for herMs*** agreed to that as a resolution so I advised her that
once the fee was applied, we would reach out to her to discuss the number of
installments and to get the installment plan going. I told her to
expect a call from ***

ComEd is unable to credit the payment processing fee of $2.50. However, as a courtesy, payment late charges totaling $have been credited on this account. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
L ***

I called customer left messagesI also
mailed a letter with stating in order to resolve a mixed meter issue a field
investigation is needed to verify the corresponding meter to each unit in the
buildingAccess must be provided to each unit involvedThe customer was
requested to contact me
in order to schedule a mixed meter appointment on her
account

ComEd adjusted the customer's estimated usage to that of May when the customer was last traveling for the months 5/10/17-8/9/

Complaint: ***
I am rejecting this response because:My stance remains the same, either ComEd has liars as employees or maybe the executives but I was told they would replace my smart meter back to an analog and I also asked for an explanantion of why I was told I would recieve my analog meter installed and it was notI don't care about their stance their number concern should be the customers not they're stance, how ridiculousLike I replied previously explain why I was told I would recieve analog and did not, take a stance on that
Sincerely,
*** ***

Spoke
to Ms*** this morning and explained ComEd will notify the collection
agency to remove the outstanding balance with themIn addition ComEd has
waived $in late charges as a courtesyI did forward Ms*** a copy of
the final bill as requested and a copy of the accounts
activity statement for
her recordsThe balance owing to ComEd at this time is $

I
have spoken with you about your misapplied payments. Payments to ComEd have
been paid via home banking; for an unknown reason, the payments were being paid to a former closed ComEd account in errorPayments of $24, $25, $and $have be transferred to active
ComEd accountAlso
$late payment charge has been removed from the
balance owedAny excess credit accumulated will be applied to the following
bill(s) until depletedDetails may be located in the “Miscellaneous” portion
of your next upcoming billIf you have any additional questions, please feel
free to contact me or ComEd’s Care Center at ***

I
called *** *** left a message to return my callAfter reviewing the
documentation provided the $balance owed on account *** ***
Lake Cook *** was cancelledThis balance included a previous address charge
$transferred from *** *** Lake Cook ***
Northbrook IL The
customer was deceased on 9/26/and is not responsible for the balance
billed on accounts *** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A+ responseThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Per ComEd's Energy Efficiency department, Upon further investigation, it was determined to approve the rebate of $for Ms* *** based on the receipt she submitted which indicates the thermostat was new, even though the serial number shows up as a duplicate in the systemComEd's contractor,
*** is trying to contact Radio to help determine the issue with duplicate serial numbersI left a voicemail for Ms* *** advising that she will receive her rebate within the next weeksThanks,*** ***

Spoke to Ms*** and apologized for any miscommunication from our internal collections agency about her account statusMs*** stated she did pay the balance directly to CCSI explained that I would contact our Revenue Management team and have them reach out to our vendor to ensure
that all ComEd customers are informed correctly about the ComEd billIn addition a request has been sent to our internal collections agency to make sure there will be no negative impacts on the customers credit report

Complaint: ***
I am rejecting this response because: their response is unacceptable periodI need detailed explanation, an apology letter, and likely damages.
Sincerely,
*** ***

I was able to contact the customer regarding her request to remove the negative reporting from her credit bureausThe customer was advised that unless there was an error in reporting ComEd does not remove the negative reportingThe customer was also advised that her bureaus will be updated
reflecting that the debt had been paid in full but will unfortunately remain on her credit bureausThe customer was not happy with the response, but because that is our process unfortunately we are not able to satisfy the customer's request