Lakes Heating & Air Conditioning

Notified Mr*** that I was working on his
inquiry and I would notify him once updates were availableThe customer has been
trying to get a total of $in payments back for some timeAt this time
ComEd credited the account $for the missing payments, $in
accumulated late
charges and waived the on hand deposit of $that was
applied towards the account balanceThe total account balance
is $that will be due 5/5/I left a message for Mr*** that he
is welcome to call me about the findingsI did notify him about all the
adjustments and apologized for the inconvenienceAll adjustments are now complete and ComEd has not contacted any credit agencies regarding the previous balance in question

Mr*** Per our Vegetation Management Dept., a field visit was conducted and the tree branch was removed on 1-10-by *** Tree ExpertsA voicemail message with this information was also left for you today, 1-11-

Ms***, Per our Reliability Department, an Engineer tried contacting you on 2/11/and 2/15/16, but was unsuccessfulA message was left with his direct contact information to call for any additional information you may need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms *** was sent the following response via email we understand service has been disconnected at the premise
*** * *** *** *** * CHICAGO IL Our records indicate that another
individual was the customer of record at the premise and requested service to
be disconnected in
their name on 2/6/and notified us they were moving
As there was not an active customer of record, the service was disconnected
You may place your name on service, however; all previous account balances must
be satisfied prior to connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
* *** ***

ComEd has determined by the documentation supplied by
the customer that the charges from STONEGATE RD ALGONQUIN IL are not
the responsibility of ADEBIMBO *** ***The total charges of $
have been removed from the accountComEd has notified the collection agency to
close
and remove the account out of collectionsAlso requested that the collection
agency send the customer a letter advising the account is closed and that a
request has been sent to have the charge removed from Ms*** credit
reportWe apologize for any inconvenience you may have experienced in trying
to resolve you inquiry

Spoke with Ms*** and explained that leaving
the account open in her name when she left Chicago was an agreement made
between her and the party that stayed at the premise after she leftMs***
was aware that there was a balance owing in 7/and she made a payment
online with a credit
card for $Shortly after that the account closed
with no forwarding detailsThe customer is upset that the
amount of $was sent to a collections agency and ComEd is on her credit
reportComEd was able to obtain a copy of the collections letter that was sent
to the customer in The letter went to *** W AINSLIE ST *** * CHICAGO
IL as that was the only address we had on record for the customerThe
collection agency explained that they had contacted Ms*** different
times by phone with no successThe customer is aware that ComEd would not be
able to remove the charge from her credit report as the charges were not an
errorThe credit report will be updated to reflect satisfied balance, as the
amount of $was paid 3/29/

This complaint has been worked:Verbiage:Spoke to customerAdvised her that calls she is receiving are scammers and are not coming from ComEdAdvised the customer that this activity will be reported to our Corporate Security to be escalated to local authoritiesApologized profusely for the
inconvenience, and advised customer not to give out any account information to unknown callers, and that ComEd would never its customers threatening to disconnect service unless they make a payment at a specified location, using a specified payment method

On 8/AMI
analyst SC already explained ** *** that ComEd would be installing a
digital non-AMI meter on 8/The reason the legacy meter was exchanged on
8/to an AMI meter during the cwas that rev pro found the service had
already been restoredAMI waived the $truck
roll fee for the
inconvenience as M** *** called to refuse the AMI meter on the same day as
the cwas scheduledTo follow up to this complaint, AMI analyst SC left a
VM on 8/to answer any additional questions8/30, the non-AMI, digital meter
was installed. M** *** has SC’s information and can call back ***) if she requires
any follow up information

A ComEd Technician arrived at *** *** ** DARIEN
IL and completed a meter test for accuracy on Meter# *** . The test concluded that the meters servicing
the above unit is running at %HL & % for accuracy, which falls
well within the guidelines provided to us
by the Illinois Commerce CommissionThe ComEd Tech also noted that the
meter reading was “7004” which is progressive to the last actual reading of
“6819” taken 6/5/In addition, there were no foreign load issues found at
the meterBased on these findings adjustments are not warrantedFree Home
Energy Assessment Call *** to schedule your assessment! ComEd
customers have opportunities to reduce the energy usage in their home with a
FREE home energy assessmentTo bring you both electric and natural gas
savings, ComEd has partnered with your natural gas utility

Complaint: ***
I am rejecting this response because: they need to revert the error and send the credit to the appropriate account owner
Sincerely,
*** ***

Complaint: ***I am rejecting this response because, again, I do not agree with me being overcharged for electricity that Com Ed misread on my meter I still agree with the Techs of Com Ed that the meter was malfunctioning, which caused my bill to be ridiculously higher than usual I stand my ground on them not trying to resolve this issue since it was a mistake of Com Ed misreading the meter for several months.Sincerely,*** ***

A
meter investigation was completed on 5/12/and verified the meter was connected to the home home, the meters are
not mixedThe customer was sent AMI refusal letters but the meter was
exchanged for a smart meter on 5/and a refusal fee was not chargedThe out
reading
on the old meter was which is progressive to the previous estimate
on 4/I Advised Mr*** we apologizefor the confusion and the
delay in the verification process

Attempted to contact customer and received a voicemailA message was left to return my callI was trying to contact the customer to let her know that the request to stop had been processedService is no longer in the name of *** * *** as of 7-31-

Thank you for your inquiryA thorough investigation of your account was conductedWhen scheduling a payment via your bank, please allow 2-business days for receipt and posting of your payment. Your $payment request was made on 12/29/15 and scheduled to pay on 12/30/The
payment posted to the account on 12/30/You did not indicate what date you inquired about your balance or via what method; however if you used the website or the automated phone system, the information is not updated live and make take a day to updateIf that is not the case, perhaps we were experiencing a technical issue the time you checked your balance. Currently, the account is not past dueThe 1/28/bill for $is due 2/19/As of 9:a.mtoday, 1/29/16, the automated telephone system via *** indicates the current bill of $is the only amount dueWe apologize for any inconvenience you may have experiencedThank you

Initial Business Response /* (1000, 5, 2015/08/31) */
Mr***
Per our recent phone conversation regarding ComEd's planned outage notification processThe work that was done on August 17th, was emergent work which is the reason why phone notifications were done by our vendorUnfortunately,
this is why ComEd's name did not appear on the caller IDI apologize for any inconvenience you may have experienced

This complaint has been worked:Email sent to the customer stating the following:Hi ***
I am
writing to advise you that we are going to back-date your disconnect to reflect
a stop service date of 7/14/as mentioned in your Revdex.com inquiryThe
adjustments for the account should be completed
no later than this FridayYou
can contact our customer service department any time after Friday to obtain
your new balanceOur customer service agents are available Monday-Friday from
7am-7pmThe toll-free number is ***I
apologize for the inconvenience, and please let me know if I could be of
further assistance
Respectfully,
*** ** ***
Customer
Relations Analyst
W: *** ** ***

In speaking with the customer they have confirmed that the double authorization hold has been resolved at their financial intuition. On October 13, 2017, ComEd electronic payment processor vendor experienced an issue related to this customer payment, which has since been resolved.

I
spoke to the customer explained findingsThe bills from 10/2/to 4/18/
were adjusted based on usage recorded on the new AMI meter installed
on 4/20/As a result the balance changed from $to $