Lakes Heating & Air Conditioning

Hello, [redacted] ***I received your complaint today (11/6/15) that was reported to this site on 11/2/regarding your service restoralOur records indicate your meter was exchanged and the overhead crew restored your service on 11/2/at approximately 5pmPlease check and reset your circuit breakers and advise if you still do not have serviceI left a voicemail for you on 11/6/at 5:p.mwith my contact phone numberThank you

Hello, Ms [redacted] A thorough review of your account has been conducted and an email response with billing detail was sent on 11/30/to the personal email providedAs explained, when a ComEd account closes with an outstanding balance, the system searches for an active account in the same name (SS#) and transfers the balance to the active accountOn 10/22/15, you made your last full $budget bill payment which reduced your budget balance to $Although the budget plan remained active until 1/4/16, and we received a payment of $on 11/10/(your actual bill was $59.52), but missed payment of the 12/1/bill (actual bill $84.95)It appears you were under the assumption the budget was paid up; however on 12/1/your budget balance was $($+ $+ $minus $payment = $The 1/4/bill of $through the 4/25/bill were paid in full each monthWe received a duplicate payment in the amount of $on 5/4/16; which reduced your total outstanding balance to $On 5/23/16, $transferred to your active accountThe balance is accurateAs a courtesy, we waived all late fees assessed to the previous account in the amount of $and all late fees assessed to the account the balance transferred to, in the amount of $The outstanding balance of $is still due and will be subject to future late payment charges and future collection activityPlease contact me to further discuss at the number I provided in your emailThank you

Our records indicate that you have successfully established an Electronic Funds Transfer, therefore, we have successfully waived the $deposit Thank you!

Resolution per Reliability: Engineer GD conducted a fact finding analysis to establish a sequence of events related to outages experienced during past year and corrective actions9/19/the tree limb was removed from overhead wires 2/19/16, mainline cable was replaced9/cutout was replacedFor other outages the fuse was replacedThe customer is fed from single-phase overhead primary wire serviceGD spoke with Ms [redacted] and advised of the reliability improvements already made and that enhanced tree trimming will be performed around these overhead primary wires as well

The customer was billed beyond the wanted final dateAs a result the bill from 3/9/to 4/3/$was cancelled on account [redacted] A final bill was issued for delivery charges only from 3/9/to 4/1/$The customer will received a separate bill from XOOM Energy (supplier) for the associated supply charges Tell us why here

ComEd has been unsuccessful in contacting Ms [redacted] at the contact number provided on the Revdex.com inquiryWe were able to confirm that there were no payment issues on 12/4/The two payments in question were made on 12/4/One payment posted at 10:04pm and a confirmation [redacted] was e-mailed to the customerThe other payment posted at 10:10pm and the confirmation [redacted] was e-mailed to the customerComEd received $in payments which reinstated you back on the payment agreement that defaulted, as a result of no payment posting by 12/1/At this time, there is a credit on your active account of $ This amount will be applied towards the following months billing statement balance owing

After reviewing the customer’s credit information in public records it was determined that [redacted] is not responsible for the $charge owed on account [redacted] Chicago IL (service dates 3/6/to 6/1/16) customer was billed beyond wanted final dateThe collection agency was notified to remove item from customer's credit report

The customer has reached out to ICC re: the same issueSame response provided to the customer for the Revdex.com inquiry as given to the ICCA letter was sent I am writing in response to our inquiry through the [redacted] Commerce Commission and wanted to update you with my findings ComEd received a call from a gentleman on 11/21/to start service in his nameHe explained that he was calling about his father’s account and wanted to put services in his name by 12/1/The assumption was during the call that [redacted] was the father and [redacted] was the sonWhen Mr [redacted] explained his concerns pertaining to his father account, this is when our customer service representative added him to your account in error and made him primaryPlease accept our sincerest apologies for this error that has since been corrected Mr [redacted] has his own account at [redacted] CHICAGO IL along with any charges that are associated to himThe $you discussed in your complaint was transferred back to your old account at [redacted] CHICAGO IL 60621, which was then applied to a final bill due in your name for service from 11/03/2016-12/1/The budget billing credit was actually $(as of 11/3/2016) and subtracting the final bill of $= $This amount will be mailed to your attn at [redacted] APT [redacted] CHICAGO IL I do apologize for any inconvenience this may have caused youYou are welcome to call me anytime to discuss your inquiryAt this time I will notify the ICC of my findings and close the inquiry

I spoke to the customer and based on work schedule he could not discuss over the phone. I sent the following correspondence via email; I understand that your bank already credited you back the $142.81, due to a dispute. I let our billing department know just to make sure it doesn’t result in a... returned check fee. I see that on 10/25/2016 Automatic payments were set up on the account. The account will automatically deduct the bill amount. You can still make a payment via credit card early but if it is within 3 business days before it is usually deducted the auto pay will go into effect. Pertaining to your inquiry about auto pay arrangements set up prior to 10/25/2016, A call was made on 4/22/2016 and you set up a payment arrangement with our automated system and discontinued autopay which had been previously on the account. The reason provided was “This site is giving me no information as to how much I will be charged and how often. ; User ID: [redacted] ; Name: [redacted] .” I assume that you were under the impression that Autopay was still set up at that time because payments were not received following the initiation of the payment arrangement. After the first missed payment, the arrangement defaulted on 5/25/16. On 5/31/2016 a disconnection notice was sent to the premise and notification calls were completed on 6/7/16 and 6/9/16 to [redacted] . On 10/25/16 the contact number had been updated to [redacted] You are currently still on autopay and we do not intend on charging you a returned check fee for the dispute. If you do see one on your account please let me know and I will remove it.Please let me know if you have any questions regarding the account, I would be happy to review. Please let me know if you have any questions regarding the account, I would be happy to review.

[redacted] Per our conversation, all requests for reimbursement must be handled through our Claims Department as is our current processA claim form was mailed today, 11-6-Please fill it out and returnOnce received the claim will be reviewed and you will be contacted with the results

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Retreived items faxed to ComEd on 6/9/Landlord wrote letter stating Ms*** left the premise in June also faxed non renewal notice and 60- day notice to vacateWe determined that Ms [redacted] is not responsible for charges following 6/& charges have been removed We requested a letter from the credit agency confirming non pursuit of charges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the business provided informationi have not be contacted by the business what so ever, I have not received any voicemails, and if I was late billing circle wouldn't I have gotten a disconnection notice.? Sincerely, [redacted] ***

Spoke with Mr [redacted] and followed up with an e-mail with my findingsI have reviewed several accounts and I have attached the final bills for the accounts that had transfer balances that went to [redacted] The accounts that had the outstanding balances, transferred on 9/2/to [redacted] (Sept bill printed 9/1/2016) and this reflected on the 10/1/billing statementThere are accounts that are on summary billing and a few on landlord agreements (which will not show up on the summary bills unless asked for) and those accounts would come under separate billingPerhaps this is what is causing the delay in receiving statements/notification and payments posting, which causes the balances to transfer to other accounts As we have previously discussed that any payments received will be applied to the oldest balance owingSo there could be accounts listed on the summary billing statement reflecting an amount owing and there could be charges from the landlord agreement accounts that are not satisfiedSince more accounts are coming off the summary billing you will have this separate billingThe charges are valid and based on my findings an adjustment is not warrantedPerhaps the landlord accounts can be setup to have the bill received by e-mail or have them put on the summary billing so all the outstanding balances will arrive at one timeMr [redacted] asked for a review of July billing adjustmentsI have reviewed several accounts and what I found is that a payment for $24k needed to be applied to accounts which was done in July 2016, but there were no adjustmentsIn October there was another payment application issue which was resolved in October and late charges were removed for accountsPlease keep in mind if there is a older balance outstanding from an account that closed and it is not paid within days the balance will transfer to the next active account ComEd's position remains the same and adjustments are not warranted

Resolution per Supervisor RJ: Brick pavers restored by [redacted] on 7/once their work was completed7/I was on-site with the customer to make sure he was satisfied before leavingI just spoke with Mr [redacted] and he stated he filed this before he knew [redacted] would be returning and he is satisfied with restoration

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11082001, and find that this resolution is satisfactory to me I appreciate Exelon's diligence and communication in resolving the matter with ComEdSincerely, Adebimbo [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Spoke to Ms[redacted] and explained that the charges from [redacted] after 6/2/have been cancelledThe customer is aware that she has bill that is outstanding from her old address for the service dates of 5/1/2015-6/2/in the amount of $This was the only charge not removed from her current active accountThe account balance at XXXX [redacted] is $(current bill charges 7/8/2015-8/6/2015) $+ (transfer final bill) $and this amount is due by 8/28/All adjustments are now complete and final

Thank you for your inquiryA thorough review of your account was made and we spoke on 12/16/to discuss an option for payment for your ComEd accountAs discussed, a special arrangement was made on 11/28/to pay the past due portion ($334.13) by 12/9/16; however you were only able to pay a portion of the agreement on that day that you were advised would not protect your account from interruptionThe account has an outstanding deposit in the amount of $No payments have been received on the account to date from the activation date of August 1, A one-time exception was granted and you agreed to pay $by 12/20/end of business day and validate the payment with meUpon validation of your payment, the deposit will be canceled and rebilled back to the account in five equal installments of $43.00, beginning with the 12/29/bill (due January, 2017.) You were advised that if the $payment is not received by 12/20/16, the account will continue through the collection process and be at risk for possible service interruptionThank you

I spoke to customer explained findingsThe customer provided documentation showing she did not live at [redacted] from 12/26/to 11/23/As a result the $1,back dated billing charges were credited to account and late payment charges totaling $from 12/4/to current date were cancelled