Lakes Heating & Air Conditioning

Ms***, A duplicate bill of your bill that was issued on 10/19/was mailed out to you today, please see the highlighted line item under TAXES and FEES which shows the Energy Efficiency credit of $that you receivedThe company's position remains the same, no further adjustments will be made

Thank you for your inquiryOn 4/21/17, an unsuccessful attempt to reach Ms [redacted] at the phone number provided and a voicemail and an email were sent to her explaining the following:On 11/28/16, a special payment arrangement was established to pay $by 12/9/to avoid service interruptionOn 12/16/16, Ms [redacted] filed Revdex.com complaint [redacted] requesting a special payment arrangement; which had already been grantedOn 12/16/I spoke with Ms [redacted] offering another special exception to pay $by 12/20/A payment in the amount of $was received on 12/21/On 3/2/17, 3/21/and 3/30/payments were received that were all returned by the bank for non-sufficient fundsMs [redacted] is advised to make a payment in the amount of $via an authorized agency and call the Care Center at [redacted] to validate the payment with the reference and receipt number and an order will be issued to restore the servicesThank you.***ComEd

ComEd refuses to remove this from my credit. ComEd rep claimed that accounts go to an internal credit service for resolution the 90 days after thay are past due. Rep claims that this divisino contacts client sot alert them but says they do not keep a record of these attempts. I was never called and find this to be ridiculous. ComEd did not call me to attempt to resolve the issue or collect payment during these three months. Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

There is currently a pending lawsuit with Mr***Multiple voice messages and emails were sent to him by ComEd's Legal DepartmentTo speak about the open case, Mr*** needs to contact Comed's Legal Department at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** There was no resolution to this .They tried calling a couple of times and got no answer and are moving onThe bottom line is their WEB site needs work to stop that from happening again They have along way to go with Customer Service Which is why I put this in Still disgusted

Initial Business Response /* (1000, 5, 2015/06/29) */
Please fax a copy or your lease, social security card, and a copy of driver's license or state ID card to *** Attn: Fred
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I called today and was told I need to wait and call back in 2-more days to be able to start an application
Final Business Response /* (4000, 9, 2015/07/10) */
If you require further assistance, please fax a copy of your lease, social security card, and a copy of your driver's license or state ID cared to *** Attn: Fred

Resolution per Field Supervisor EG: An OES was dispatched to Mr*** on 08/performed his testing and could not get the Overhead service to break down at allHe did notice multiple splices in the wire and it was decided to replace the Overhead service to the residence to remove any
concerns with thatI followed up with Mr*** on 08/and he was still having the flickering issuesI had an Overhead electric specialist nearby and he was able to investigate inside the home and discovered a bad main breaker, an internal problemMr*** is aware that he will need an electrician to make repairs

Hello:
I do apologize for any confusion or inconvenience in this
matterIn regards to you response, the final bill for your closed account was
issued 12/21/$due 1/12/16, and mailed to your current addressEven though the ComEd accounts have been established on E-Billing,
the final bill for a closed account is mailed to the premise address or an alternate,
if stated otherwise
Final bill amounts may be paid by calling 1-800-334-via
the automated system or speaking to a live representative, if a direct payment
is not establish with a banking institutionIf your attempt to pay online was
after 1/19/15, the monies had already transferred to the active account,
leaving the balance $
Any transfer debit are placed under the “Miscellaneous”
potion of the billing, including the address the debit derived fromI attempted
to retrieve a phone call from February with a live representative and was
unsuccessfulAgain, I apologize if there were any unsatisfactory actions from
a ComEd representative in explaining the billing to youI do, however, see on
2/1/16, you either used ComEd.com or the automated system to schedule a payment
of $using a bank accountAnd then on 2/2/16, ComEd.com or the automated
system was used again to delete the bank account from your MyAccount Profile and
another payment was made with a debit/credit card for $
As a one-time courtesy, I will have the $late payment
charge from the closed account waivedNo additional late payment charges have
been assessed on the active accountAnd you no longer owe any monies for your
closed account
I see the active account was established on auto payment
3/15/Because it may take up to days for your ComEd account to configure
with your bank, the current bill amount $due 3/23/16, needs to be paid
manuallyThe next bill amounts will be deducted automatically from the bank
account, if all banking information is accurate
For future reference, auto pay will remain on the account
until the final bill amount is paid on the due dateHowever, a final bill may
be issued to a desired mailing address to confirm the same
Best Regards,
Aarian ***

Hello, Mr***,Thank you for your inquiryI have thoroughly reviewed your account and see that you established the automatic payment option on 9/3/and was paying in full and on time prior to that...at least for the past monthsI apologize you have received different responses regarding
refunding your $depositThe computer system normally reviews an account for deposit refund on a yearly basis at the review date; which yours is June 7th(the date you paid your deposit in full)Based on your excellent payment history for the past months, we will grant your request for a refundA request to refund your $deposit has been processed today (5/11/16) and you should receive your $refund within weeksI regret any inconvenience you have experiencedThank you.SueComEd Customer Relations

I went over the historical billing with the customer and compared usage with usage There was a known issue in the customer's area with under read meters that has since been rectifiedThe customer received several under read and estimated bills during the time period of Jan to
August Because of these misreads, her August bill resulted in high catch up usage due to several under read monthsReads since August have been progressive verifying that usage was used during that period and not billedUnfortunately there are no billing adjustments to be madeThe customer was offered a payment arrangement

Complaint: ***
I am rejecting this response because:I was informed by the agency ( credit protection association) that Commonwealth Edison hired to collect for them that this account would be removed upon paymentUnfortunately, no one can give mea straight answer. Since this company failed to upbold their end of the agreement I will take further action against all parties involved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for clarifying your policy proceduresI do want to apologize for anything I may have said that may have put a negative impact on Com EdI retract my original complaint and commend Com Ed for it's speedy response and proper handling of this caseI do hope that those people who are wrongfully and illegally obtaining money through their scamming efforts are caught very soonThanks again
Sincerely,
*** ***

I called customer
left message also mailed a letter explaining findingsOn 2/10/payments
were received $payment was paid through our auto pay program and $
was paid with an electronic checkThe electronic check payment was previously scheduled
on 1/20/This payment was
reversed through the financial institution on
2/17/causing the $to be debited to the account as a returned checkAs
a courtesy the returned check item was cleared from the customer’s account and
the $returned check charge was credited to the account balanceThe
current balance owed is $(bill issued from 1/19/to 2/17/17) due on
3/13/Our records indicate the account was removed from ComEd’s autopay on
2/13/per the customer’s request

I
spoke to customer explained findings After reviewing the telephone call
received on 8/17/on final acct *** it was determined that Mr *** *** brother *** *** requested to connect service at *** *** ***
Downers Grove IL and provided his credit
information. An error was made at the time of the connect
causing the incorrect customer to be connected on acct *** As a result
the $excess credit transferred to account *** on 12/8/were
reversed and the previous account was correctedPer the customer’s request a
letter will be sent explaining findings

Initial Business Response /* (1000, 5, 2015/05/08) */
I talked with Mr*** on 5/8/Mr*** had an outstanding balance on his account for $on a finaled account located at *** *** *** *** ** ** *** *** IL XXXXXIn order to settle the debt, I credited Mr*** account $in
late fee assessedThis amount zero out his account and now he does not have a balance at *** *** AVE *** ** ** *** *** IL XXXXX

Advised customer of readings pre-disconnection and post disconnectionCustomer insisted they did not tamper with meter, due to the excellent payment history and payment made the same day of disconnection, agreed to waive tampering fee as a one time courtesy

The deposit was not charged on the customer's account due to bankruptcyState of Illinois utility code part allows a utility to charge a deposit if greater than payments have been missed in a month period

Ms***, Per your request a refund check for the amount of $was issued on your account on 2/10/The current balance of $is due on March 6, Based on this information, your inquiry is being closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886576, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Advised Mr*** we have investigated his high bill concerns previously on the legacy meter and found meter to be working properlyOn 7/15/a smart meter was installed and the readings on the smart meter have been inline with the previous usage patternsAdvised customer to schedule free home
energy assessment to see what in the home could be causing high usageThe recent bill in question had a deposit of $in relation to a bankruptcy case