October 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: 11768415
Date of Notice: October 16, 2016
[redacted]
9602 NW 2nd Ave
Miami, FL...
33150
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Christina L.
Executive Customer Relations
January 10, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 23, 2016
[redacted]
...
[redacted] Avenue
Columbus, Indiana 47203
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Mr. [redacted] regarding a billing explanation request.
On December 26, 2016, I spoke with Mr. [redacted] and provided a detailed explanation of the overall bill which included the equipment charges and previous billing statements. Per our records, as requested, the account was disconnected with a stop bill date of September 26, 2016. However, due to Mr. [redacted] having been enrolled in our auto-payment program, a payment was processed for the balance on September 22, 2016.
On October 20, 2016, the account was assessed an unreturned equipment fee causing a remaining balance to appear on the account. A research form was completed to verify that the equipment was received which resulted in the equipment being removed from the account. A credit was applied to the account on December 26, 2016 for the unreturned equipment charge. The credit generated a credit balance to be reflected on the account. Mr. [redacted] was made aware of the credit balance and he will receive a refund in the form of a check within 10-14 business days. I will follow up to ensure the refund is received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### extension # [redacted].
Regards,
Heather M.
Executive Customer Care Specialist.
April 17, 2017 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: March 31, 2017[redacted] Hudsonville, MI [redacted]Dear Sir/Madam:This...
letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request. On April 7, 2017, I spoke with [redacted] and confirmed he is using a customer owned modem. Effective March 31, 2017, a change of service was processed and the modem rental fee was removed from [redacted]’s account. As a courtesy, a Starz promotional discount was to the account effective April 7, 2017 through July 7, 2017. On July 8, 2017, retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted]. Regards,Avery H.Executive Customer Care Specialist
the process was not well communicated... but I rest my case, not worth all this debating if Comcast likes to set "terms" to protect themselves but not their prospects/customers... and if Revdex.com doesn't care to read the signed paperwork to intercede. what an awful experience...
May 6, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 28, 2016
Re: [redacted]
...
[redacted]
Wallington, NJ [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 28, 2016 in regard to billing concerns.
I spoke with [redacted] on May 3, 2016 and an explanation concerning responsibility for early termination fees has been provided. I explained that on June 4, 2015 a Comcast representative spoke to [redacted] which at that time, provided a package that consisted of a contract agreement. A credit was applied to the account on May 5, 2016 for the remaining balance. The credit will appear on the next billing statement, which will be issued on May 16, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday, between the hours of 10:00 am and 6:30 pm.
Regards,
Patricia C[redacted] Comcast Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I had recurrent problems with connection over the past 10 months without resolution. I could have pushed harder, but it's a hassle and I had other priorities. The latest visit seems to have completely fixed the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 5, 2016
Re: [redacted]
[redacted]
...
Jacksonville, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 5, 2016 regarding a disconnection request.
I attempted to contact [redacted] several times to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate that [redacted]’ phone number was successfully ported out on March 2, 2016 and [redacted]’ services were disconnected on March 28, 2016.
A credit was applied on April 8, 2016 in honor of [redacted]’ requested disconnection date of March 2, 2016, and the credit will be reflected in the statement dated April 28, 2016. Contact with [redacted] is necessary in order to address any additional concerns.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Candace H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Revdex.com of Metro Washington DCDate: Mon, Oct 31, 2016 at 9:27 AMSubject: Fwd: Compalint # [redacted] Fw: Your service changes are confirmedTo: [redacted] ---------- Forwarded message ----------From: [redacted] Date:...
Sat, Oct 29, 2016 at 10:29 AMSubject: Compalint # [redacted] Fw: Your service changes are confirmedTo: "[email protected]" Cc: [redacted] Thank you so much for your assistance in this matter. Xfinity COMCAST has resolved the issue in a satisfactory manner. If there is anything further required please let me know as I would be happy to complete any survey or document that can support the Revdex.com. I was truly impressed with the Revdex.com's ability to ensure my complaint was resolved in a timely manner.Thank you for your time,Robert G[redacted]On Friday, October 28, 2016 3:07 PM, Xfinity My Account wrote:To view this email as a web page, go[redacted]See your updated service details.Log in nowMy AccountYou're all set!Robert, we took care of the changes you requested to your XFINITY service. You can take a look at your updated service details below.Your informationAccount Number:Ending in [redacted]Address:[redacted]Gallatin,TN[redacted] Questions?How to prepare for install|Reschedule your installationHere's a summary of your updated servicesName:[redacted]Email:[redacted].comPhone:###-###-#### Xfinity TVTerm Agreement APPLIES$0.00 Xfinity InternetExtreme 300 Internet$99.95Unlimited Data OPTION$0.00INTERNET/VOICE Equipment$10.00Customer Discount$-39.95 Partial Monthly Charges and Credits10/28-12/04Term Agreement APPLIES$0.0007/27-12/04Performance Internet$-285.6410/28-12/04Extreme 300 Internet$123.2607/27-12/04Speed INCREASE$-204.7910/28-12/04INTERNET/VOICE Equipment$12.3307/27-12/04Modem Rental$-42.6610/28-12/04Customer Discount$-49.27 Other Charges & CreditsMonthly Package, Service and Equipment Fees$-376.77Taxes, Surcharges and Fees$-1.88 Estimated Total$-378.65 Your next bill may vary a bit from the estimate above due to one-time fees and pro-rated charges
August 22, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 6, 2016
[redacted]...
[redacted]
[redacted]
Galesburg, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On August 8, 2016, I spoke with [redacted] and provided a detailed explanation of their billing statements. Our records indicate on April 19, 2016, that [redacted]’s account was repackaged into a promotional offer with a 24-month agreement. On June 13, 2016, the account was disconnected and assessed an early termination fee on June 14, 2016.
As a courtesy, a credit was applied to the account on August 18, 2016. [redacted] will receive a refund in the form of a check by September 20, 2016. I corresponded via electronic mail with [redacted] on August 18, 2016, to advise him of the above information. An apology was provided for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Bethany A.
Executive Customer Care Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: September 12, 2017
[redacted] [redacted] Rockville, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding the billing request.
On September 12, 2017, [redacted] spoke with an agent and downgraded services to Internet only with a Blast! speed upgrade at standard pricing. This rate does not include equipment, service charges or applicable taxes and fees.
A credit was applied to the account on September 12, 2017 as a billing adjustment. The credit will appear on the next billing statement that will be issued on October 8, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ([redacted].
Regards,
Sherry T.
Executive Customer Relations
July 7, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: June 28, 2016
Re: [redacted]
...
[redacted] Pittsburgh, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service issue.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. However, I spoke with the account holder on June 28, 2016 and discussed their concerns.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darin T[redacted] Executive Customer Relations
From: [redacted] Date: Thu, Jan 12, 2017 at 6:30 PMSubject: Re: [redacted]To: [redacted] New Information: for case [redacted]The overcharge situation has been resolved. Thank you very much for your time and help.Take...
December 16, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: December 11,...
2015
Re: [redacted]
[redacted],
Portland, OR, [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office December 11, 2015 in regards a billing concern
I spoke to [redacted] on December 11, 2015 and apologized for the inconvenience they had experienced as they attempted to have this concern addressed. Our records indicate that [redacted]’s account was cancelled on November 10, 2015. I advised [redacted] that we had reversed and zeroed out the balance on the account due to the misinformation given on December 7, 2015. In addition I advised [redacted] that we had not sent the charges to the collections and so no reporting had been done to any credit agencies.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Ext. [redacted].
Regards,
Michael M.
Executive Customer Relations
September 25, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: September 7, 2017[redacted]...
** Chicago, IL [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment. I made several attempts to contact **. [redacted] using all available contact methods. While my attempts were unsuccessful, **. [redacted] would need to dispute any unauthorized payments with his banking institution and Comcast does not provide credit for unauthorized payments or fees assigned by his banking institution. I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].Regards,Rashea C.Executive Care Specialist
July 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 14, 2016
...
[redacted] [redacted]
[redacted]
[redacted] [redacted], Sutton, MA
St James City, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On July 20, 2016, I spoke with [redacted] and confirmed that the services were disconnected effective July 13, 2016 as requested. I verified that all of the equipment has been returned and removed from the account. I apologized for any inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Donald G.
Executive Customer Relations
October 5, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 28, 2017
[redacted]
[redacted] [redacted]
[redacted] Chicago, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment.
On September 28, 2017, I spoke with **. [redacted] and explained that based on him reporting the payment as unauthorized, he would have to dispute the unauthorized payment with his banking institution. Comcast is unable to process a refund since the payment did not post to his active Comcast account. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Rashea C.
Executive Support Specialist
October 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: 11768415
Date of Notice: October 16, 2016
[redacted]
9602 NW 2nd Ave
Miami, FL...
33150
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Christina L.
Executive Customer Relations
January 10, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 23, 2016
[redacted]
...
[redacted] Avenue
Columbus, Indiana 47203
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Mr. [redacted] regarding a billing explanation request.
On December 26, 2016, I spoke with Mr. [redacted] and provided a detailed explanation of the overall bill which included the equipment charges and previous billing statements. Per our records, as requested, the account was disconnected with a stop bill date of September 26, 2016. However, due to Mr. [redacted] having been enrolled in our auto-payment program, a payment was processed for the balance on September 22, 2016.
On October 20, 2016, the account was assessed an unreturned equipment fee causing a remaining balance to appear on the account. A research form was completed to verify that the equipment was received which resulted in the equipment being removed from the account. A credit was applied to the account on December 26, 2016 for the unreturned equipment charge. The credit generated a credit balance to be reflected on the account. Mr. [redacted] was made aware of the credit balance and he will receive a refund in the form of a check within 10-14 business days. I will follow up to ensure the refund is received. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### extension # [redacted].
Regards,
Heather M.
Executive Customer Care Specialist.
April 17, 2017 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: March 31, 2017[redacted] Hudsonville, MI [redacted]Dear Sir/Madam:This...
letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request. On April 7, 2017, I spoke with [redacted] and confirmed he is using a customer owned modem. Effective March 31, 2017, a change of service was processed and the modem rental fee was removed from [redacted]’s account. As a courtesy, a Starz promotional discount was to the account effective April 7, 2017 through July 7, 2017. On July 8, 2017, retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted]. Regards,Avery H.Executive Customer Care Specialist
the process was not well communicated... but I rest my case, not worth all this debating if Comcast likes to set "terms" to protect themselves but not their prospects/customers... and if Revdex.com doesn't care to read the signed paperwork to intercede. what an awful experience...
May 6, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 28, 2016
Re: [redacted]
...
[redacted]
Wallington, NJ [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 28, 2016 in regard to billing concerns.
I spoke with [redacted] on May 3, 2016 and an explanation concerning responsibility for early termination fees has been provided. I explained that on June 4, 2015 a Comcast representative spoke to [redacted] which at that time, provided a package that consisted of a contract agreement. A credit was applied to the account on May 5, 2016 for the remaining balance. The credit will appear on the next billing statement, which will be issued on May 16, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday, between the hours of 10:00 am and 6:30 pm.
Regards,
Patricia C[redacted] Comcast Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I had recurrent problems with connection over the past 10 months without resolution. I could have pushed harder, but it's a hassle and I had other priorities. The latest visit seems to have completely fixed the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 5, 2016
Re: [redacted]
[redacted]
...
Jacksonville, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 5, 2016 regarding a disconnection request.
I attempted to contact [redacted] several times to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate that [redacted]’ phone number was successfully ported out on March 2, 2016 and [redacted]’ services were disconnected on March 28, 2016.
A credit was applied on April 8, 2016 in honor of [redacted]’ requested disconnection date of March 2, 2016, and the credit will be reflected in the statement dated April 28, 2016. Contact with [redacted] is necessary in order to address any additional concerns.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Candace H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Revdex.com of Metro Washington DCDate: Mon, Oct 31, 2016 at 9:27 AMSubject: Fwd: Compalint # [redacted] Fw: Your service changes are confirmedTo: [redacted] ---------- Forwarded message ----------From: [redacted] Date:...
Sat, Oct 29, 2016 at 10:29 AMSubject: Compalint # [redacted] Fw: Your service changes are confirmedTo: "[email protected]" Cc: [redacted] Thank you so much for your assistance in this matter. Xfinity COMCAST has resolved the issue in a satisfactory manner. If there is anything further required please let me know as I would be happy to complete any survey or document that can support the Revdex.com. I was truly impressed with the Revdex.com's ability to ensure my complaint was resolved in a timely manner.Thank you for your time,Robert G[redacted]On Friday, October 28, 2016 3:07 PM, Xfinity My Account wrote:To view this email as a web page, go[redacted]See your updated service details.Log in nowMy AccountYou're all set!Robert, we took care of the changes you requested to your XFINITY service. You can take a look at your updated service details below.Your informationAccount Number:Ending in [redacted]Address:[redacted]Gallatin,TN[redacted] Questions?How to prepare for install|Reschedule your installationHere's a summary of your updated servicesName:[redacted]Email:[redacted].comPhone:###-###-#### Xfinity TVTerm Agreement APPLIES$0.00 Xfinity InternetExtreme 300 Internet$99.95Unlimited Data OPTION$0.00INTERNET/VOICE Equipment$10.00Customer Discount$-39.95 Partial Monthly Charges and Credits10/28-12/04Term Agreement APPLIES$0.0007/27-12/04Performance Internet$-285.6410/28-12/04Extreme 300 Internet$123.2607/27-12/04Speed INCREASE$-204.7910/28-12/04INTERNET/VOICE Equipment$12.3307/27-12/04Modem Rental$-42.6610/28-12/04Customer Discount$-49.27 Other Charges & CreditsMonthly Package, Service and Equipment Fees$-376.77Taxes, Surcharges and Fees$-1.88 Estimated Total$-378.65 Your next bill may vary a bit from the estimate above due to one-time fees and pro-rated charges
August 22, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 6, 2016
[redacted]...
[redacted]
[redacted]
Galesburg, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On August 8, 2016, I spoke with [redacted] and provided a detailed explanation of their billing statements. Our records indicate on April 19, 2016, that [redacted]’s account was repackaged into a promotional offer with a 24-month agreement. On June 13, 2016, the account was disconnected and assessed an early termination fee on June 14, 2016.
As a courtesy, a credit was applied to the account on August 18, 2016. [redacted] will receive a refund in the form of a check by September 20, 2016. I corresponded via electronic mail with [redacted] on August 18, 2016, to advise him of the above information. An apology was provided for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Bethany A.
Executive Customer Care Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 21, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: September 12, 2017
[redacted] [redacted] Rockville, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding the billing request.
On September 12, 2017, [redacted] spoke with an agent and downgraded services to Internet only with a Blast! speed upgrade at standard pricing. This rate does not include equipment, service charges or applicable taxes and fees.
A credit was applied to the account on September 12, 2017 as a billing adjustment. The credit will appear on the next billing statement that will be issued on October 8, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ([redacted].
Regards,
Sherry T.
Executive Customer Relations
July 7, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: June 28, 2016
Re: [redacted]
...
[redacted] Pittsburgh, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service issue.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. However, I spoke with the account holder on June 28, 2016 and discussed their concerns.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darin T[redacted] Executive Customer Relations
From: [redacted] Date: Thu, Jan 12, 2017 at 6:30 PMSubject: Re: [redacted]To: [redacted] New Information: for case [redacted]The overcharge situation has been resolved. Thank you very much for your time and help.Take...
Care,[redacted]
December 16, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: December 11,...
2015
Re: [redacted]
[redacted],
Portland, OR, [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office December 11, 2015 in regards a billing concern
I spoke to [redacted] on December 11, 2015 and apologized for the inconvenience they had experienced as they attempted to have this concern addressed. Our records indicate that [redacted]’s account was cancelled on November 10, 2015. I advised [redacted] that we had reversed and zeroed out the balance on the account due to the misinformation given on December 7, 2015. In addition I advised [redacted] that we had not sent the charges to the collections and so no reporting had been done to any credit agencies.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Ext. [redacted].
Regards,
Michael M.
Executive Customer Relations
September 25, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: September 7, 2017[redacted]...
** Chicago, IL [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment. I made several attempts to contact **. [redacted] using all available contact methods. While my attempts were unsuccessful, **. [redacted] would need to dispute any unauthorized payments with his banking institution and Comcast does not provide credit for unauthorized payments or fees assigned by his banking institution. I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].Regards,Rashea C.Executive Care Specialist
July 20, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: July 14, 2016
...
[redacted] [redacted]
[redacted]
[redacted] [redacted], Sutton, MA
St James City, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On July 20, 2016, I spoke with [redacted] and confirmed that the services were disconnected effective July 13, 2016 as requested. I verified that all of the equipment has been returned and removed from the account. I apologized for any inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Donald G.
Executive Customer Relations
October 5, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 28, 2017
[redacted]
[redacted] [redacted]
[redacted] Chicago, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment.
On September 28, 2017, I spoke with **. [redacted] and explained that based on him reporting the payment as unauthorized, he would have to dispute the unauthorized payment with his banking institution. Comcast is unable to process a refund since the payment did not post to his active Comcast account. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Rashea C.
Executive Support Specialist