November 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 27, 2016
[redacted] ...
[redacted] East Lansing, MI [redacted]
Dear Sir/Madam:
I am writing in response to the above referenced inquiry submitted to the Revdex.com by [redacted] regarding calls received from or on behalf of Comcast. I appreciate your bringing this matter to my attention.
Our records indicate that [redacted]’ telephone number, ###-###-####, was erroneously associated with a Comcast customer’s account. We have corrected the issue as of November 4, 2016, and [redacted] will no longer receive security notifications from Comcast regarding that account.
In addition, [redacted]’ number, ###-###-####, was added to the Comcast Do Not Call List on November 3, 2016. While it is possible he will receive phone calls from or on behalf of Comcast for up to 30 days of this date, he will receive none after.
I trust this letter provides your office with information required for resolution in this matter. I am providing a copy of this letter, which includes my contact information, to Mr. Smith should there be additional questions or concerns.
Sincerely,
Joann C.
Comcast Corporate Regulatory.
###-###-####
April 25, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 18, 2016
Re: [redacted]
[redacted]
...
Noblesville, IN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 18, 2016 in regard to a billing explanation request.
A Comcast representative spoke with [redacted] on April 18, 2016 and provided a detailed explanation of the previous billing statement.
On April 12, 2016, a credit was applied to [redacted]’s Comcast account for the installation fee and the service related appointment concern. On April 13, 2016, [redacted]’s Comcast account was repackaged and placed into a new promotional offer Performance Double Play. The promotional offer is effective April 13, 2016 and will expire on April 20, 2017. Also, on April 13, 2016, a credit was applied to [redacted]’s Comcast account for the difference in package pricing.
In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to [redacted]’s Comcast account. The discount is effective April 18, 2016 and will expire on April 20, 2017. The change of service and credits will reflect on the next billing statement dated May 7, 2016. An apology was provided for any inconvenience and frustration in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my associate Toni at ###-###-####.
Regards,
Brad L[redacted] Executive Customer Relations Specialist
February 8, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: January 20, 2017[redacted] Boca Raton,...
FL [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue. On February 8, 2017, I spoke with [redacted] and a credit was applied to the account on February 8, 2017 to offset billing for a zero balance statement. The credit will appear on the final billing statement, which will be issued March 21, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Chango B.Executive Support Analyst
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not satisfactory to me, I accept the response with expectation that the service will work continuously moving forward. Additionally, I was informed about the credits but am unsure if they amount to what I requested, considering that the service had not properly worked for any previous month.
Regards,
[redacted]
June 1, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: [redacted] [redacted] [redacted] Westmont, IL [redacted]Case Number: [redacted] Date of Notice: May 13, 2017 To...
the Bureau:This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted] regarding his claim of unauthorized charges on his XFINITY account.The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signals. Customers receive at least 30 days prior notice of our institution of this charge in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email order confirmations. On May 21, 2017, I contacted [redacted] to advise him of the aforementioned information and explain that package rates do not include additional equipment or service charges or applicable taxes or fees. Our records indicate that on May 3, 2017, [redacted] was enrolled in a 12-month contractual agreement for Internet Plus Double Play service, effective through May 3, 2018. Because the package included cable services, the Broadcast TV fee applied. On May 21, 2017, a credit was applied to the account to compensate for the Broadcast TV fee. The credit will be reflected on the June 18, 2017 billing statement.On May 21, 2017, [redacted] transferred service to a new location and downgraded to Performance Internet only, which does not include the Broadcast TV Fee. The remaining balance from his prior account was transferred to the new account on May 23, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me.Regards,Tiffany H.Executive Care Specialist###-###-####, Extension [redacted]
September 6, 2016 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: August 22, 2016[redacted] Fort Lauderdale, FL [redacted]Dear...
Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern. On August 23, 2016, I contacted [redacted] and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effect. A promotional rate for the HD DVR was applied for 12 months, effective August 20, 2016 through August 19, 2017. A credit was applied on August 22, 2016 and will be reflected on the statement dated September 16, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Diane D. Executive Customer Relations
December 26, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: December 14, 2017[redacted]...
[redacted], Apartment [redacted] Dover, DE [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue. I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate a credit was applied to the account on December 14, 2017 to honor the Xfinity Comcast Commitment. The credit will appeared on the December 25, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Sherry T. Executive Customer Relations
January 12, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 5, 2017
...
[redacted]
[redacted] Dr
Crystal Lake, IL 60014
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On January 6, 2017, I spoke with Mr. [redacted] and a courtesy credit was applied to the account on January 6, 2017. The adjustment will appear on the next billing statement, which will be issued on January 26, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Latania H.
Executive Customer Relations
November 15, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 19, 2017
[redacted] ...
[redacted] Atlanta, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage.
Comcast is working with [redacted] to determine the extent of the alleged property damage, if any, and to provide reasonable compensation for any property damage determined to have occurred.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Melanie B[redacted] Comcast Cable
Senior Counsel, Commercial Litigation
November 23, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 16, 2015
Re: [redacted]
...
[redacted]
New Castle, IN [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office November 17, 2015 regarding a billing and service concern.
A Comcast representative spoke with [redacted] on November 17, 2015 and discussed the above referenced concerns. A service appointment was completed on November 18, 2015 where the technician relocated the modem within the residence and replaced inside connectors. Accordingly, [redacted] was assessed a service visit fee for the completed service appointment. A follow up call was placed to [redacted] on November 20, 2015 where he confirmed his service concern was resolved.
In an effort to resolve [redacted]’s concern, a credit for two service visit fees was applied to the account on November 20, 2015. This credit will be reflected on the billing statement dated December 7, 2015. Further review reflects credits for the service interruption were applied to [redacted]’s account on November 3, 2015 and November 5, 2015. These credits were reflected on the billing statement dated November 7, 2015. An apology was provided to [redacted] for any inconvenience this concern may have cause.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Avery at ###-###-####.
Regards,
Andrea B[redacted]
Executive Customer Care Specialist
January 28, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 21, 2016
Re: [redacted] [redacted]...
Charleston, SC [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office January 21, 2016 regarding service related issues.
I spoke with [redacted] on January 21, 2016 and scheduled a service call to resolve the service issues. The service related issues were resolved by a technician on January 21, 2016 by replacing a defective modem. A credit was applied to the account on January 28, 2016 for loss of service. The credit will appear on the next billing statement, which will be issued on February 7, 2016. I apologized for any inconvenience and frustration they may have experienced in order to get this issue resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel. M
Executive Customer Relations
December 9, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: December 2, 2016
Re: [redacted]
[redacted]
[redacted] East Rutherford, NJ [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced inquiry submitted to your office by **. [redacted].
On records indicate that [redacted]’s services were disconnected on July 7, 2016 with a retroactive stop bill date of March 27, 2016. Unfortunately the request was not originally completed correctly due to a system error causing a balance to remain on the account.
On December 8, 2016, I spoke with [redacted] and a credit was applied to the account the same day waiving the remaining balance, leaving the account with a zero balance. The credit bureau(s) has/have been notified as of December 9, 2016 and [redacted] will receive a confirmation letter within 30 business days. I apologized for any inconvenience experienced attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Sincerely,
Carl R[redacted] Executive Customer Relations
November 9, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 29, 2017
[redacted]
...
[redacted]
Springfield, MA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On November 6, 2017, I spoke with [redacted] and provided a detailed explanation of the final bill which included the final balance, Early Termination Fee, and services provided prior to disconnection. On November 6, 2017, I was able to have the restrictions placed on the account due to a returned credit card payment lifted so that [redacted] can make a payment. On November 6, 2017, I provided a courtesy credit for the Early Termination Fee that was assessed on October 20, 2017 when the account was disconnected for nonpayment.
On November 8, 2017, I spoke with [redacted] to advise of the actions taken. I advised that once the final balance is paid in full, I will assist her in restarting services. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Thomas C[redacted] Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 21, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: September 8, 2016[redacted] Norristown, PA [redacted]Dear Sir/Madam:This letter is...
in response to the above-referenced complaint filed by **. [redacted] regarding property damage.On September 16, 2016, I spoke with [redacted] and confirmed that the damage was resolved on September 16, 2016 when our underground contractor went to the home and spread seed on the lawn. Our records indicate a credit was applied to [redacted]’s account on September 13, 2016. The credit will appear on the next billing statement that will be issued on October 3, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####Regards,Elaine S.Comcast Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: the details of "facts" as discussed in the reply are totally inaccurate. No call was refused. The technician did come, fix the problem, and leave. I was without service for a period of time. Originally, Iowa told that a technician was not available for 3 weeks.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 27, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 13, 2016
[redacted]...
[redacted] Trenton, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On September 20, 2016, I corresponded with [redacted] via e-mail and provided an explanation regarding the current promotional rate, duration of the promotion as well as the monthly rate after the promotion ends. After a review of our records, it was verified that the account was subscribed to the Digital Starter Double Play Bundle at a monthly rate higher than expected. A 24 month contractual promotional rate for the Digital Starter Double Play was applied to the account effective September 20, 2016 through to September 20, 2018. The promotional rate does not included the HD technology fee, the modem rental or taxes and fees.
As a courtesy, a credit was applied to the account on September 20, 2016, for the price difference paid between the two packages. The change of service and credit will be reflected on the next billing statement generated on October 7, 2016. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####-[redacted].
Regards,
Andrea B.
Executive Customer Care Specialist.
April 27, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 13, 2016
Re: ...
[redacted]
[redacted].
Dundalk, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 13, 2016, regarding a billing concern.
Upon receipt of this complaint, I spoke with [redacted] on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concerns. The credit will appear on the next billing statement, which will be issued on May 14, 2016.
I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Michael P[redacted] Executive Customer Relations
Comcast
May 31, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 18, 2017
...
[redacted] [redacted]
Jacksonville, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On May 23, 2017, I spoke with [redacted], the account holder, and provided a detailed explanation of the overall bill which included monthly charges and current service package. On May 23, 2017, I updated his services to reflect the Starter tier of televisions services at retail rates, High Definition Technology Fee and two additional TV boxes effective as of April 18, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations
November 14, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 27, 2016
[redacted] ...
[redacted] East Lansing, MI [redacted]
Dear Sir/Madam:
I am writing in response to the above referenced inquiry submitted to the Revdex.com by [redacted] regarding calls received from or on behalf of Comcast. I appreciate your bringing this matter to my attention.
Our records indicate that [redacted]’ telephone number, ###-###-####, was erroneously associated with a Comcast customer’s account. We have corrected the issue as of November 4, 2016, and [redacted] will no longer receive security notifications from Comcast regarding that account.
In addition, [redacted]’ number, ###-###-####, was added to the Comcast Do Not Call List on November 3, 2016. While it is possible he will receive phone calls from or on behalf of Comcast for up to 30 days of this date, he will receive none after.
I trust this letter provides your office with information required for resolution in this matter. I am providing a copy of this letter, which includes my contact information, to Mr. Smith should there be additional questions or concerns.
Sincerely,
Joann C.
Comcast Corporate Regulatory.
###-###-####
April 25, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 18, 2016
Re: [redacted]
[redacted]
...
Noblesville, IN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 18, 2016 in regard to a billing explanation request.
A Comcast representative spoke with [redacted] on April 18, 2016 and provided a detailed explanation of the previous billing statement.
On April 12, 2016, a credit was applied to [redacted]’s Comcast account for the installation fee and the service related appointment concern. On April 13, 2016, [redacted]’s Comcast account was repackaged and placed into a new promotional offer Performance Double Play. The promotional offer is effective April 13, 2016 and will expire on April 20, 2017. Also, on April 13, 2016, a credit was applied to [redacted]’s Comcast account for the difference in package pricing.
In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to [redacted]’s Comcast account. The discount is effective April 18, 2016 and will expire on April 20, 2017. The change of service and credits will reflect on the next billing statement dated May 7, 2016. An apology was provided for any inconvenience and frustration in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my associate Toni at ###-###-####.
Regards,
Brad L[redacted] Executive Customer Relations Specialist
February 8, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: January 20, 2017[redacted] Boca Raton,...
FL [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue. On February 8, 2017, I spoke with [redacted] and a credit was applied to the account on February 8, 2017 to offset billing for a zero balance statement. The credit will appear on the final billing statement, which will be issued March 21, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Chango B.Executive Support Analyst
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not satisfactory to me, I accept the response with expectation that the service will work continuously moving forward. Additionally, I was informed about the credits but am unsure if they amount to what I requested, considering that the service had not properly worked for any previous month.
Regards,
[redacted]
June 1, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: [redacted] [redacted] [redacted] Westmont, IL [redacted]Case Number: [redacted] Date of Notice: May 13, 2017 To...
the Bureau:This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted] regarding his claim of unauthorized charges on his XFINITY account.The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signals. Customers receive at least 30 days prior notice of our institution of this charge in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email order confirmations. On May 21, 2017, I contacted [redacted] to advise him of the aforementioned information and explain that package rates do not include additional equipment or service charges or applicable taxes or fees. Our records indicate that on May 3, 2017, [redacted] was enrolled in a 12-month contractual agreement for Internet Plus Double Play service, effective through May 3, 2018. Because the package included cable services, the Broadcast TV fee applied. On May 21, 2017, a credit was applied to the account to compensate for the Broadcast TV fee. The credit will be reflected on the June 18, 2017 billing statement.On May 21, 2017, [redacted] transferred service to a new location and downgraded to Performance Internet only, which does not include the Broadcast TV Fee. The remaining balance from his prior account was transferred to the new account on May 23, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me.Regards,Tiffany H.Executive Care Specialist###-###-####, Extension [redacted]
September 6, 2016 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: August 22, 2016[redacted] Fort Lauderdale, FL [redacted]Dear...
Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern. On August 23, 2016, I contacted [redacted] and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effect. A promotional rate for the HD DVR was applied for 12 months, effective August 20, 2016 through August 19, 2017. A credit was applied on August 22, 2016 and will be reflected on the statement dated September 16, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Diane D. Executive Customer Relations
December 26, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: December 14, 2017[redacted]...
[redacted], Apartment [redacted] Dover, DE [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue. I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate a credit was applied to the account on December 14, 2017 to honor the Xfinity Comcast Commitment. The credit will appeared on the December 25, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Sherry T. Executive Customer Relations
January 12, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 5, 2017
...
[redacted]
[redacted] Dr
Crystal Lake, IL 60014
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On January 6, 2017, I spoke with Mr. [redacted] and a courtesy credit was applied to the account on January 6, 2017. The adjustment will appear on the next billing statement, which will be issued on January 26, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Latania H.
Executive Customer Relations
November 15, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 19, 2017
[redacted] ...
[redacted] Atlanta, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage.
Comcast is working with [redacted] to determine the extent of the alleged property damage, if any, and to provide reasonable compensation for any property damage determined to have occurred.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Melanie B[redacted] Comcast Cable
Senior Counsel, Commercial Litigation
November 23, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 16, 2015
Re: [redacted]
...
[redacted]
New Castle, IN [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office November 17, 2015 regarding a billing and service concern.
A Comcast representative spoke with [redacted] on November 17, 2015 and discussed the above referenced concerns. A service appointment was completed on November 18, 2015 where the technician relocated the modem within the residence and replaced inside connectors. Accordingly, [redacted] was assessed a service visit fee for the completed service appointment. A follow up call was placed to [redacted] on November 20, 2015 where he confirmed his service concern was resolved.
In an effort to resolve [redacted]’s concern, a credit for two service visit fees was applied to the account on November 20, 2015. This credit will be reflected on the billing statement dated December 7, 2015. Further review reflects credits for the service interruption were applied to [redacted]’s account on November 3, 2015 and November 5, 2015. These credits were reflected on the billing statement dated November 7, 2015. An apology was provided to [redacted] for any inconvenience this concern may have cause.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Avery at ###-###-####.
Regards,
Andrea B[redacted]
Executive Customer Care Specialist
January 28, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: January 21, 2016
Re: [redacted] [redacted]...
Charleston, SC [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office January 21, 2016 regarding service related issues.
I spoke with [redacted] on January 21, 2016 and scheduled a service call to resolve the service issues. The service related issues were resolved by a technician on January 21, 2016 by replacing a defective modem. A credit was applied to the account on January 28, 2016 for loss of service. The credit will appear on the next billing statement, which will be issued on February 7, 2016. I apologized for any inconvenience and frustration they may have experienced in order to get this issue resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel. M
Executive Customer Relations
December 9, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: December 2, 2016
Re: [redacted]
[redacted]
[redacted] East Rutherford, NJ [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced inquiry submitted to your office by **. [redacted].
On records indicate that [redacted]’s services were disconnected on July 7, 2016 with a retroactive stop bill date of March 27, 2016. Unfortunately the request was not originally completed correctly due to a system error causing a balance to remain on the account.
On December 8, 2016, I spoke with [redacted] and a credit was applied to the account the same day waiving the remaining balance, leaving the account with a zero balance. The credit bureau(s) has/have been notified as of December 9, 2016 and [redacted] will receive a confirmation letter within 30 business days. I apologized for any inconvenience experienced attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Sincerely,
Carl R[redacted] Executive Customer Relations
November 9, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: October 29, 2017
[redacted]
...
[redacted]
Springfield, MA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On November 6, 2017, I spoke with [redacted] and provided a detailed explanation of the final bill which included the final balance, Early Termination Fee, and services provided prior to disconnection. On November 6, 2017, I was able to have the restrictions placed on the account due to a returned credit card payment lifted so that [redacted] can make a payment. On November 6, 2017, I provided a courtesy credit for the Early Termination Fee that was assessed on October 20, 2017 when the account was disconnected for nonpayment.
On November 8, 2017, I spoke with [redacted] to advise of the actions taken. I advised that once the final balance is paid in full, I will assist her in restarting services. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Thomas C[redacted] Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 21, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: September 8, 2016[redacted] Norristown, PA [redacted]Dear Sir/Madam:This letter is...
in response to the above-referenced complaint filed by **. [redacted] regarding property damage.On September 16, 2016, I spoke with [redacted] and confirmed that the damage was resolved on September 16, 2016 when our underground contractor went to the home and spread seed on the lawn. Our records indicate a credit was applied to [redacted]’s account on September 13, 2016. The credit will appear on the next billing statement that will be issued on October 3, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####Regards,Elaine S.Comcast Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: the details of "facts" as discussed in the reply are totally inaccurate. No call was refused. The technician did come, fix the problem, and leave. I was without service for a period of time. Originally, Iowa told that a technician was not available for 3 weeks.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 27, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: September 13, 2016
[redacted]...
[redacted] Trenton, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
On September 20, 2016, I corresponded with [redacted] via e-mail and provided an explanation regarding the current promotional rate, duration of the promotion as well as the monthly rate after the promotion ends. After a review of our records, it was verified that the account was subscribed to the Digital Starter Double Play Bundle at a monthly rate higher than expected. A 24 month contractual promotional rate for the Digital Starter Double Play was applied to the account effective September 20, 2016 through to September 20, 2018. The promotional rate does not included the HD technology fee, the modem rental or taxes and fees.
As a courtesy, a credit was applied to the account on September 20, 2016, for the price difference paid between the two packages. The change of service and credit will be reflected on the next billing statement generated on October 7, 2016. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####-[redacted].
Regards,
Andrea B.
Executive Customer Care Specialist.
April 27, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: April 13, 2016
Re: ...
[redacted]
[redacted].
Dundalk, MD [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 13, 2016, regarding a billing concern.
Upon receipt of this complaint, I spoke with [redacted] on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concerns. The credit will appear on the next billing statement, which will be issued on May 14, 2016.
I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Michael P[redacted] Executive Customer Relations
Comcast
May 31, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 18, 2017
...
[redacted] [redacted]
Jacksonville, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On May 23, 2017, I spoke with [redacted], the account holder, and provided a detailed explanation of the overall bill which included monthly charges and current service package. On May 23, 2017, I updated his services to reflect the Starter tier of televisions services at retail rates, High Definition Technology Fee and two additional TV boxes effective as of April 18, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations