Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Dear ***,Thank you for your recent Vistaprint orders.We sincerely apologize for the experience you had with our company regarding your two Mailing Services orders.The situation you encountered was not a typical Vistaprint experience Additionally, we would like to assure you that we
will do everything we can to ensure that the technical issues with your order as well as the experience you had with Customer Service does not reoccur.As per your request, we will be covering the cost you incurred of having to fulfill your order through ***Two checks have been made out to you, in the amounts of $ and $These checks should arrive in the mail within 3-weeks from today's date.Again we apologize for any inconvenience caused by this issue and we look forward to better assisting you in the future. Sincerely, IntradayIntraday Coordinator***

Dear ***, I have received your complaint as it relates to the Business Cards and I truly apologize for the experience. As per our conversation earlier, I have processed a free replacement order for the updated Business CardFor confirmation, your replacement order number is:
*** and is scheduled to arrive by March 21, Again, I apologize for any inconvenience or confusion caused by the experienceSincerely, Intraday Intraday Coordinator

Dear *** ***:We understand how you may feel regarding receiving the spam emails.As requested in the previous email, we would like a sample to check the source so that we can determine where these emails are coming from. The characteristics described from the emails are not in line with Vistaprint marketing. The sample email will help us to find the source and be able to provide a speedy resolution to the issue reported.IntradayIntraday CoordinatorVistaprint###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same answer we have received from vista print since we started calling them to ask them to work on thisOur web site still doesn't operate correctlyWhile we appreciate not being charged the monthly service fee, it still does not take care of the moves that we have lost do to our site not working or the inconvenience of it still not workingWe have consumed a number of hours on the phone with customer service assuring us they are working on this, and they also claim that they will stay in touch with us as to there progress and still neither has taken placeOur site has not worked properly since August 12thmonths of frustration.
Regards,
*** ***

Dear ***,As mentioned in our phone conversation an investigation has been done to determine what has occurred and we
found that the images from your Calendar was not included in another person’s
Calendar, the images were found in the machine as un-assembled.The customer whose images were
added to
your Calendar, their Calendar was assembled with blank sheets due to this
errorWe have taken every step to ensure that this does not occur againWhile
our quality check is thorough there are a few that may slip through the cracks
due to the quantity of items we print every day.We sincerely apologize for what has occurred
with your Calendar and look forward to working with you in the future.Signature: IntradayIntraday Coordinator***

Hi ***, thank you for
your recent order with VistaprintThis is in response to your complaintFirst
let me say that I am truly sorry for any inconvenience that this has caused to
youWhile we understand that you may not have been satisfied with the
packaging of the
products, those are standard packaging used by the company to
ensure that the items are not damaged during transitI will forward your
feedback as it relates to that aspect of your complaint to see if that is
something that the company would like to consider changingUntil if they do,
the packaging procedure will remain the same for future orders.You noted that there were no damages to these products but, stated
that some of the magnets may have been bent in the cornersWhat we are able to
have you compensated for is the damaged magnets (amount not specified) as well
as the Posters that you mentioned were missingThe missing Posters with
the Promotional code that was used "***" is a total of $
along with the amount you paid on the magnets of $Therefore, the refund
total is: $162.21.It may take 3-business days to reflect on your accountPlease
note that processing times for refunds are determined by your financial
institution.Again, we are deeply sorry for the inconvenience and hope that we
were able to have this settled for you

Dear ***,
I want to sincerely apologize for the length of time it took for this issue to be resolved
Per our coversation earlier, a check in the amount of $will be processed and expedited to you
As soon as the check is sent you will be contact and updated accordingly
Again, I
apologize for any inconvenience caused by this issue
Sincerely, IntradayIntraday Coordinato*** ***

Hi ***, Thank you for contacting Vistaprint in regards to the issues that were encountered with your websiteI have tried contacting you by phone multiple times to resolve this issueEach time I was unable to reach you.A voice message was left asking for you to provide documentations for proof of loss so we can have your issue addressed and you properly compensated if necessary.Once we have received the appropriate documentations we will be better able to assist you.Please free to reach out if you have any additional questions. IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
t. If you could simply just resolve the issue so that my photos are accessible at all times to place on my web site, I would appreciate it. Currently, the photos are not accessible approximately 95% of the time, and every now and then, the entire set of photos flickers onto my computer screen, and then promptly disappears. I am working on a computer with *** Operating System 10, which is a current operating system. I am NOT reachable by telephone, so please respond only by email. Thank you for your prompt attention to this matter.]
Regards,
*** ***

Hi *** ( was contacted by phone). We must apologize for the inconvenience and frustration this has caused youI can definitely relate and I personally assure you that your issue will be resolved with this contact.As per our conversation, there were definitely some issues and information
that wasn't updated that caused a delay with your Check not being delivered as was promisedI reached out to our Finance Department directlyThrough dialogue I was able to provide them with vital information that was needed to have your Check sentThe end product is that all the previous cases and submissions that were mentioned were cancelled outA new request was done by the Finance Department directlyThe update is that you will be sent the Check next week and our finance personnel has promised that he will have it expedited for you.The refund amount is for $The Check will be sent to the updated address that was provided of: *** *** *** *** *** *** ***.Again, we deeply apologize for this mishap and can assure you that this isn't a typical Vistaprint experienceHope I was able to help you and have this resolved.Thank you for choosing VistaprintHave a Blessed day.

Dear ***:Thank you for your email in regards to your most recent interaction and experience using our Services.We regret the less than satisfactory service received and have decided to refund the remaining amount of your orderA refund of $was issued to the credit card chargedMost of our
customers are able to see this refund on their next billing cycle; however, depending on your banking institution, it can take as many as two cycles to be reflected on your credit card statement.At this time the size Rack Cards we offer are a size of 3.56" x 8.39" or x mm which is shown in the Product Specification section on our Website (http://www.vistaprint.ca/rack-cards.aspx?txi=17052&xnid=TopNav_Rack+Cards+(Clon...⇄ we regret the service you received and hope that in the future we can fulfill your request.Please feel free to contact us at ###-###-#### for further assistance.IntradayIntraday CoordinatorVistaprint###-###-####

Dear ***,Thanks for your recent Vistaprint order. I do apologize that you were not contacted by our designer and that we have not yet been able to transfer your domain name to you.I tried contacting you regarding the issue, however you could not be reached via phone.Vistaprint is governed
by protocol as it relates to transferring domain names; a domain registry requires that a domain name be registered for at least days post the creation date, before it can be transferred to another registrar.I would like to reiterate that this is industry protocol, not a Vistaprint policy.More information concerning domain transfer restrictions can be found by accessing the following link: ***. Once the day timeframe has passed, we will be more than happy to assist you in the process of releasing your domain name, so it can be transferred to another registrar.I do hope this information was useful.Thank you for your time.Sincerely, IntradayIntraday Coordinator1-***

Dear ***, Thank you for contacting Vistaprint regarding your concerns about your order I am truly sorry to hear that you did not receive the Business Cards and was not informed that your payment had failed to processAs requested, I have updated your shopping cart on your Vistaprint account
to reflect the Business Cards you would like to order and I have added a promotion that allows the shipping charges to be dropped as requestedThe promotion applied should reflect 33% off the Business Cards and free Economy shippingIf you are unable to see this when you access your account, please contact our customer service department at *** so that we may assist with placing the orderI sincerely apologize for any problems you encountered and hope you find the information helpful

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Dear ***, Thank you for contacting Vistaprint regarding the issue with your order not being delivered.We understand your disappointment and we do apologize for thisI did confirm that the Business Cards were created on theU.S Version of our website to be shipped to Israel
which was the cause for a trackingnumber not being generatedOrders being shipped to Israel are required to becreated on the U.K version of our websiteI understand that the information was not related to you when you first contacted our Customer Service Center andwe do take full responsibility for this Based on that we have issued a full refund forthe orderYou will receive an email with the details of the refundWe also processeda reorder for the Business Cards on the U.K Version of our WebsiteThe neworder number is ***Once again we apologize for the inconveniences.Sincerely,IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Although they have gone to a little length to smooth the situation over by offering a refund on the poor service they have provided, it does not account for all the lost revenue that my business has suffered as a result of their negligence, poor service and the fact that the service I signed up for wasn't what I receivedAswell as losing revenue from not having a reachable website I have also had the expense and hassle of having build and pay for a new websiteThe work will be ongoing on that as will the expenseWhat I find most annoying is that in their response and I quote 'several instances of brief downtime over the past two months', this is a dramatic understatement !Their servers have been down several times a day for the last nearly weeks , and these are just the times that I was aware from trying to access the site myself or being told by disgruntled customers that the site was down.I feel that some form of recompense should be offered as the damage they have cost me is a lot more than $!The cost in the short term I estimate to be in the region of $and that doesn't include the lost revenue from customers who have turned to my competitors because the site was inaccessibleThe true cost over the coming months I dread to bear
Regards,
*** ***

Dear ***,Please accept our apology for the delay in responding to your email, approving the redesign of the hat you purchased.We would like to assure you that we are committed to serving our customers as best as possible and would also like to advise that while we did not refer to the other two
points of your conditional approval, they were not ignored.Our commitment to our customers goes beyond merely fulfilling an order as we take the necessary steps to ensure that we provide the best quality product and service to our customers.To this end, we would not be able to allow our customers to upload low resolution images and we simply fulfill the order as is, knowing that it would not provide the best quality output.As experts, we reviewed the design you provided and determined that it would not provide the best quality output and would go against our “Satisfaction Guaranteed” policy. Based on the contact reviewed of your interaction with our agent on April 30th, you wanted the design to be smaller than we recommended and as such we could not guarantee a quality product.You then requested that the order be canceled; we have honored this request and provided a full refund. As a result of your cancellation, you have terminated our contract with youConsequently, we are not able to provide any compensation for its termination.While we have no control of what Revdex.com retains on its files, we have accepted your feedback re the verbiage on our website.We do apologize that we were not able to fulfill your printing needs but would like to thank you for your feedback.Thank you as well for your time and we do hope you will give us the opportunity to fulfill your printing needs in the future. Sincerely, IntradayIntraday Coordinator***

Dear ***,Thank you for contacting Vistaprint regarding your recent order. We are sorry to hear that your order was incorrect.As per our telephone conversation, the items have been adjusted and a new order submitted; this order will arrive on Friday, November 27, 2015.As for the ‘charge’ you indicated, we cancelled the previously issued merchandise credit (since it was not enough to cover the order), and submitted the order for you.We sincerely apologize for any inconvenience caused.Sincerely IntradayIntraday Coordinator***

Dear * ***,We understand how you may feel about the response providedto you and we do apologize for any inconvenience causedIn order to speak with or get the full name of a VistaprintSupervisor or Manager you may call our CARE Team and request to speak with one.It is Standard Vistaprint procedure to connect a customer to one once a requestis madeRoaming Charges are not attracted to calls made to our CustomerService Facility in JamaicaThe reason for this is because the facility is anOff Shore Business which allows companies to use Toll Free American numbers sono Roaming Charges are accumulatedIf you have any additional questions or concerns please feelfree to contact us. Kind Regards,IntradayIntraday Coordinator***