LDC National Closing Coordinators, LLC

Complaint: [redacted]
I am rejecting this response because: I was only muted not banned. So I can still play 
Regards,
[redacted]

Hello, I reviewed the account information and the support ticket regarding this incident.  The action taken was in line with the policies we have in place for in-game chat. The account information was given to another player, thus causing the compromise to occur. Since the account security...

can not be guaranteed, the account has been muted.  Thank You, KingsIsle Account Manager

Hello,We have not received any previous messages from the customer's email address.  We did receive the customers message via support ticket 171119-000218 on 11/19/2017 and have responded on 11/20/2017.The customer has already disputed the monthly Wizard101 membership renewal charge via...

Paypal and we have processed the refund for the most recent renewal charge.  The customer's account has reverted to 'Free to Play' and will not be charged further recurring fees.We encourage the customer to contact us first if there is any question regarding a charge, as we are happy to provide assistance.Regards,KingsIsle Support Manager

Hello,As a one-time courtesy, we have refunded the two 12 month [redacted] memberships + 13750 Crowns packs, as these purchases were made within our eligible refund time period.  A credit of $149.98 should appear on the payment account statement of the original purchase accounts within 2-3...

days.The user of the accounts in question has violated our Terms of Use by sharing his or her personal account information with unauthorized persons multiple times.  This has resulted in multiple compromises of the accounts.  Due to these persistent violations of our Terms of Use, the accounts are permanently banned and will not be released.Regards,KingsIsle Support Manager

Hello,The additional information you provided, did not yield an account that contained the charges you are referring to. I ask again, please contact us directly, as this is a public forum and information that you provide here may not be secure. Any account specific information that we do find, will not be given through this forum. Thank You,KingsIsle Account Manager

Complaint: [redacted]
I am rejecting this response because:Their answer is full of bunk.  There have been thousands of complaints that has fallen on deaf ears.  Myself and many others have complained in the forums that they stated, and they either elect not to answer, or delete the complaint - as they have done in the past on Facebook, and the Wizard101 forum - to myself and hundreds of other customers.  We are their customers - and they choose not to listen.  We the consumer are the ones that support and either play, or pay so our children can play, the game was rated "E" for everyone, but there is no way our 5 yr olds would be able to compete and play on the higher levels.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: firstly there is free sources called IP spoofing. Secondly I didn't not do this and 10 years just for that? If you do not want to give me my account back I want the Membership on dudelooks and master canceled 
Regards,
[redacted]

Hello,I have reviewed the information provided by your correspondence and the information provided by the Revdex.com. To date, we have received no ticket requests from either the email address listed with the Revdex.com, nor the email address tied to the game account. In addition, there have been no tickets...

received, that mentioned the account name. As a result, the automated renewal, which was detailed on the check out screen and the receipt email at time of initial purchase, charged the active billing profile on the account. In regards to the ban placed on the account, a dispute was filed for the charge in question through your credit card issuer. This resulted in a chargeback, which forced a refund from us. Any time this occurs, the account tied to the chargeback is banned. That being said, the charge was eligible for a refund and I have removed the ban from the account, including all the game time that was remaining.Thank you,KingsIsle Account Manager

Complaint: [redacted]
I am rejecting this response because:Hello. I accidentally pressed the accept button on terms of my complaint. I want my case resolved in a refund. My case ID is #[redacted]. Please help me with this.
Regards,
[redacted]

Hello,We're sorry, we have not received any email contact from the email stated in this message nor regarding the account in question.As a precaution there was a hold placed on the account.  It appears that the account may have been accessed by unauthorized players.We want to release the...

account to you, however we need you to email us at [redacted]. This way, we can release the account to you and change your password safely.Best Regards,KingsIsle Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A credit for the correct amount has been posted to my credit card account today 7/29.Thank you!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I once offered to listen to what you might think was a fair resolution--long before I placed this complaint, while I was emailing directly. I received no answer, no suggestions.I have to say "you" because no one has ever identified themselves by name, just "manager," that's as close as I've gotten.Be that as it may, I will push aside my overwhelming feeling of zero effort by KingsIsle to resolve this and make a suggestion from another angle. Again, the goal being to get what I need to function, and to stay within the absolute narrowest of margins set forth by KingsIsle.Stated again, I have three accounts, I can prove they are mine, because I, or my spouse, are the only people paying the bills on all three. All assets are in one account, hence the effort to have a patch created between the three, to spread the assets around sparing me the mind numbing headaches it takes to duplicate these.Labor intensive, long stretches on the computer are by KingsIsle design; this is how their profit is generated, by creating this exhaustingly long process, that will, most likely, have to be repeated, again and again, and yet again.My suggestion is this: duplicate pets, for the most part, in the other accounts I already own. That way, KingsIsle is giving me nothing I don't already own, so they can't play the "fairness" card, and no "impossible patch" is necessary.Further, I have included screenshots, showing more than one instance of convenient "glitches" happening, on KI forms, nonetheless, right as I finally get the talent I've been seeking. As I log back on, those talents won, are now gone, how nice. KingsIsle has offered to "look at" the problem by sending me an "impossible" list to complete. And, although instructions are included, you'd have to be an IT person yourself to complete the task--turning folders into files, etc. So I include in my request that pets affected be adjusted back to what they where before the "glitch." One more thing, even if KI does duplicate pets, they will not be as good as the originals, for future parenting purposes, and I still come away with much less than what I started. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello,   I am contacting you to inform you that my recent disputed against Kingsisle Entertainment is closed and I demand it to be re-opened. I DEMAND that the company shows me the evidence that they found which convinced them to ban my account. I don't even need to be compensated at this point, I just want to see exactly why they banned me. I have strong feelings that this company, as many others have stated, is highly dishonest and does not care for customer satisfaction as you have most likely noted. Please allow me to continue to communicate with the company and you can observe it.   Thanks, [redacted]

Hello again, Troubleshooting errors can be very involved. I can only suggest that you contact us through [email protected] so we can assist you through troubleshooting steps. Regards,KingsIsle Support

Hi There! We do not provide phone support.As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days....

The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?

Complaint: [redacted]
I am rejecting this response because: I did not get reported any time during or prior to the time I was banned. It had to have been a mistake. 
Regards,
[redacted]

Hello,We have sent our final response to the customer  as of 5/10/2017 via ticket #[redacted].Per this response, the customer's accounts and computer have been banned due to a confirmed violation of our Terms of Use.  Specifically, it was found that the customer's accounts have been accessed by unauthorized players &/or been confirmed having accessed other accounts.  For the integrity & security of all the accounts, it has been permanently banned and is no longer accessible for Wizard101 or Pirate101. Account banning is permanent, meaning that if an account is banned, it will not be released. This also means as a banned account it is not eligible for any character transfers, Crowns transfers, or refunds.We're sorry the choice was made to violate the Terms of Use. Unfortunately, for the safety of the larger playing population, we respectfully request you seek entertainment elsewhere.We will not overlook the violation of our rules and we consider this matter closed.Regards,KingsIsle Support Manager

Complaint: [redacted]
I am rejecting this response because:  This company is quick to charge my credit card, when I challenge it, they claim they cannot find my information and ask that I contact them directly.  I tried that, there is no way to reach them.  Please provide a REAL person's name and direct # for me to contact.  I've followed all of your instructions with NO results.  Your practice of delay, deny, avoid is very very unethical at best.  My Credit Card Company has cancelled the account to block your charges.I would hope that the Revdex.com holds them accountable for this illegal business practice!  This is dishonest.This company should be closed.   
Regards,
[redacted]

Hello, We have replied multiple times and resolved your request. We have even provided additional Crowns to your account for the inconvenience you experienced in May 2016. Again, we are seeing that you are closing videos prematurely, which is not resulting in the crowns. You need to watch the video until the complete end. If you close the video before the video has finished in its entirety, you will not receive crowns. Regards,KingsIsle Support

Complaint: [redacted]
I am rejecting this response because:Alright, I accept the fact that you banned them. However all I request of you is to show the evidence that correlates to this ban. Additionally, my cousin's account, which was not associated with my account, was banned, so could you please update me on that? This is my final request, after that I'm content.
Regards,
[redacted]