LDC National Closing Coordinators, LLC

Hello, We would need additional verification information from the original account holder so we can look into the issueI can only suggest contacting [redacted] for assistanceRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: All I want is the assurance thro communication with Revdex.com that this account was closed and no more charges for ANYTHING for ANY ACCOUNT will be charged to my accountThat you have not retained my credit card info from some acct opened without my knowledge Regards, [redacted]

Revdex.com: Hello, I understand completely and can promise you I did email only [redacted] I don't want my account held anymore, so I'll just pay off that accountCan I do this on the 2nd of February? It's when I get my moneyThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,The customers username was permanently muted for using extreme sexual language in [redacted] in-game chat, which violates our Terms of Use We cannot lift the permanent mute sanction on the customer's accountKingsIsle Entertainment works very hard to maintain a safe environment for all of our playersWe cannot overlook the violation of our rulesWe cannot provide a refund for the month [redacted] membership purchased 8/20/ Per the Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.Regards,KingsIsle Support Manager

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?

Revdex.com: OK, I understandI will pay it offCab I transfer what I have on that account to a completely new account once I pay it off? I'd really like that so this doesn't happen to the family of accounts again, pleasePlease contact me about transferring everything (mounts, pets, houses, gear, characters, everything go my new account that won't be linked) I worked too hard to unlock the whole game except emperiaI'd hate for that to go to wastePlease let me know what can be done, thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,Per the billing history on the account in question, the cancellation was done by a user on 07/26/While the charges in question are not eligible for refund, I have provided said refunds back to your PayPal accountAs a result, the game account has been banned and can no longer be accessed.Thank You,KingsIsle Account Manager

Hello,I would first like to address the use of adult language in our gamePlease know that is a family friendly gaming environment, that allows people of all ages to interact with each otherRegardless of your location or type of chat channel used, inappropriate language will be identified and addressedThat being said, also know that we will only block an IP address from text chat when the most egregious violations occurIf your IP was blocked, it means a serious violation was committed, or a large series of smaller violations occurredThis action is not done automaticallyIt is investigated by a member of our Support DepartmentIf sufficient evidence is found, then action will be takenAs it stands, this mute will remain in effectWhile it does not affect the overall game play, you will only have access to the preset chat options.Thank You,KingsIsle Account Manager

Hello,I reviewed the information on both accountsEach was banned as a result of a compromise investigationDuring an investigation like this, the affected accounts are banned, to prevent access while the Support Team determines who the actual account owner isThe details of this investigation is not something that can be discussed through this forumIf you wish to regain access to the accounts in question, you will need to get contact with the Support TeamYou can do so by sending an email to the following address: [redacted] Please provide as much information as possible and a support agent will reply back as soon as possible.Thanks,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: It didn't refund or even address the bulk of my complaint which is the sixty dollar charges! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it did not focus on the email I felt was attached and sent to me and I was not in the game chatting about another user I was on my email instead which means there power does not extend to email it does not extend outside of there own game and the user I talked about I know in real life he is a neighbor of mine and he said he has np problem with me using him as a example I have his permission Regards, [redacted] ***

Hello [redacted] , The account DragonSage2kwas reverted to a Free Trial account without any loss of character data or progressThe renewal on 9/30/was declined through Paypal with the suggestion to try an alternate payment method in your Paypal walletThere is no way to attempt any further renewals without you purchasing another membership and agreeing to renewal termsWe sent you an email on 9/30/advising that the renewal was unsuccessful and not charged, which in turn reverted your account to a Free Trial to the email providedYou will not be charged for the months that you were not subscribed, and your account can be resumed at any timeThere is no further payment required unless you decide to renew your membershipI can assure you that you were not charged September or October for a membership renewal Regards,KingsIsle Billing Support

Hello!We've located the account and confirmed purchases were madeAs a courtesy, the membership of $was refundedAll of the Crowns that were purchased have been utilized and not eligible for refundAlso, there has been another membership purchased on 6/1/after our cancellation and refund Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done Log into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlierClick "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our systemPlease note, however, if the card information is re-entered, further charges could occur We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by youRegards,KingsIsle Billing Support

Complaint: [redacted] I am rejecting this response because: I do not recall that event, it may have not been me playing at the time because other family members used the account more often but I sincerely apologize when it had occurredIt has been years since that account has been banned and I have made many purchases on Wizardthat I cannot get backI have seen other accounts be reactivated and I believe that my account has served its justice, the only thing I want out of this is for my account [redacted] and everything it had on it to be unbannedYou can mute the account if need be, but I would like my account back and would not want to take any further actions Kindest Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me because I will not receive any other response from this companyBecause Kingsisle couldn't find a compromise does not mean there wasn't one, which is my point Regards, [redacted]

Hello, Originally, you were referring to another users account which we cannot discuss with anyone outside of the account holderWe simply provided the terms as listed below:Swearing &/or inappropriate conversations are a violation of the Terms of Use regardless of the type of chat ('in private', 'with other known adults', 'open chat', etc.) KingsIsle monitors ALL chat typed in game, so please continue to be mindful of any chat and keep it clean!Our terms are in place throughout every aspect of our productsPrivate conversations between players are not private to our logs as accepted in the Terms of UseAny actions within our products that violate our terms are subject to sanction.We sincerely appreciate your continued attention and diligence in keeping the community a pleasant place to play!Regards,KingsIsle Support

Hello,The customer's accounts are banned due to disputed chargesThe cardholder on the customer's account family has disputed purchases with his or her banking provider This means the banking institution has denied payment to KingsIsle Entertainment and returned the original purchase funds to the cardholderBecause items and services provided to the account family have not been paid for, all related accounts will remain banned until payment for the full chargeback amount is made.None of the related accounts will be released until payment for the full chargeback amount quoted by KingsIsle Support in support ticket # [redacted] is received.Regards,KingsIsle Support Manager

Complaint: [redacted] I am rejecting this response because:I have never given my account information EVER to anyone in the game in the years that I have been playing this gameAll those accounts are MINE, I can verify for you that they are all mine in an any type of security process checkAll of those accounts have MY password and have the same character nameI assume one of your employees have logged into my account or have given others my account password because I would NEVER do this especially since my billing info is on ALL of those accounts and NONE of those charges have been disputed EVER in the pastI would like to have my accounts unbanned in any way possible because this is CLEARLY not true without even any proof as to how I even shared my accountsFurthermore, all my accounts are linked together and has a master password connecting all of them together as well as even having similar emailsI would like to have a way to verify that those accounts are mine and have them unbanned or have a more THOROUGH investigation because these accusations are clearly and untolerated especially without any proof whatsoever Regards, [redacted] ***