LDC National Closing Coordinators, LLC

Hello,Per the ticket [redacted], a response was sent on 09/16/2015, indicating that the payment was received and the account was reopened.Thank You,KingsIsle Account Manager

Hello!We've located the account and confirmed purchases were made. As a courtesy, the membership of $9.95 was refunded. All of the Crowns that were purchased have been utilized and not eligible for refund. Also, there has been another membership purchased on 6/1/2016 after our cancellation and...

refund.  Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done.  1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game.  Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder.  If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of removing your credit card information from our system. Please note, however, if the card information is re-entered, further charges could occur.  We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Billing Support

Complaint: [redacted]
I am rejecting this response because I have demanded that the unauthorized charges be refunded to my credit card.  I did not make these charges.  I do not play computer games.
Sincerely,
[redacted]

Hello [redacted], The account DragonSage2k9 was reverted to a Free Trial account without any loss of character data or progress. The renewal on 9/30/2015 was declined through Paypal with the suggestion to try an alternate payment method in your Paypal wallet. There is no way to attempt any...

further renewals without you purchasing another membership and agreeing to renewal terms. We sent you an email on 9/30/2015 advising that the renewal was unsuccessful and not charged, which in turn reverted your account to a Free Trial to the email provided. You will not be charged for the months that you were not subscribed, and your account can be resumed at any time. There is no further payment required unless you decide to renew your membership. I can assure you that you were not charged September or October 2015 for a membership renewal.  Regards,KingsIsle Billing Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me because I will not receive any other response from this company. Because Kingsisle couldn't find a compromise does not mean there wasn't one, which is my point.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have sent a ticket to the support center to resolve this issue. [redacted]
I would like my previous response to also be noted when I am receiving a response as this is a sensitive case to me. I apologize in the delay of my responding, this was due to an important conference meeting.
Regards,
[redacted]

Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused of. As a result, the accounts have already been reactivated. Thank You,KingsIsle Account Manager

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $59.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...

any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?

Complaint: [redacted]
I am rejecting this response because:
Regards, you did not handle this equally or fair. My accounts are under a different email which I can provide if needed.
[redacted]

Hello,We cannot discuss the customer's specific account family through the Revdex.com complaint system.As previously stated, the customer may contact us directly at [email protected] to discuss his or her specific account family further.We have sent a message to the customer's email address with the...

support ticket # [redacted].  We encourage the customer to respond directly via this message.Regards,KingsIsle Support Manager

Hi There!When you subscribe to our services, you agree to a recurring charge unless cancelled beforehand.As per your request, your [redacted] Membership for username [redacted] has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of...

$9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  [redacted]

Complaint: [redacted]
I am rejecting this response because: it did not focus on the email I felt was attached and sent to me and I was not in the game chatting about another user I was on my email instead which means there power does not extend to email it does not extend outside of there own game and the user I talked about I know in real life he is a neighbor of mine and he said he has np problem with me using him as a example I have his permission
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I reviewed all of the information in regards to this incident. Per the support agents findings, there was no sign of compromise on the account, as there was a consistent IP and MAC address used to log in. Since there was no sign of said compromise, the sanction was given to the account. In...

this case, there is nothing further that can be done for this account, as we have a very strong policy against chat of this nature in our game. Thank You,KingsIsle Account Manager

Complaint: [redacted]
I am rejecting this response because:
I sent out payment 7 days ago 5 working days but mail also runs on saturdays I want my account reinstated or reimbursed for all the money I have spent on my account since 2009 
Regards,
[redacted]

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any...

time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  https://[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] because it was not me I pay every month I can for membership an crowns when can but my sister like play to so we share account she is the one that gave my info out you all have email from my friends plz read them thank you

Hello,We have not received any recent messages from the customer's email address or any recent messages regarding the username the customer has provided.The customer's account is banned because the Paypal account holder listed on the game account has filed a charge dispute with Paypal.When we get...

word from Paypal that an account holder has issued a chargeback against an account, our only choice is to suspend that account until the chargeback has been paid.The customer's account will not be released until the full chargeback amount is paid.The customer may contact us directly for instructions about chargeback payment at [redacted].com or by visiting our [redacted] page at https://www.[redacted]Regards,[redacted] Manager

Hello,The customer's accounts are banned due to disputed charges. The cardholder on the customer's account family has disputed purchases with his or her banking provider.  This means the banking institution has denied payment to KingsIsle Entertainment and returned the original purchase funds...

to the cardholder. Because items and services provided to the account family have not been paid for, all related accounts will remain banned until payment for the full chargeback amount is made.None of the related accounts will be released until payment for the full chargeback amount quoted by KingsIsle Support in support ticket #[redacted] is received.Regards,KingsIsle Support Manager

Hello, You were sent a notification to the provided email that your account was not charged and reverted to a Free Trial account on 9/30/2015. I apologize that you are not satisfied with our response. You were provided with all the services that were purchased and notified that your renewal for 9/30/2015 was not completed through Paypal due to an error with the current selected payment method in your Paypal wallet.  In order to continue an active membership, you will need to purchase a membership for your account. Otherwise you can continue your account as a Free Trial. Regards,KingsIsle Billing Support