LDC National Closing Coordinators, LLC

Hello,The automatic monthly renewal charge of $for the usernames provided has been disputed via Paypal by the Paypal account holder.We have issued a full refund of $n 8/14/2017, that should appear on the account holder's Paypal account statement within 1-days.Regards,KingsIsle Support
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have not charged back on any of my wizardaccounts therefore I should not be bannedI do not understand where this information has came fromI have also put a lot of work, effort and money into the game and I have been banned for no reasonAlso you have literally just sent me the same message as the bots have on your wizardemailI would like my wizardaccount [***] to be released and I would like the IP ban to be removed as I have done nothing wrong to deserve thisIf you investigate this problem then you would realise that I have not charged back on any of my wizardaccounts. Regards,
*** ***

Hello,Once again, we have not received any recent messages from the customer's provided email address. If the customer has sent messages to an address other than ***@***.com, this is why she or he has not received a response regarding this issue.The customer's account is banned because the Paypal account holder listed on the game account has filed a charge dispute with Paypal.The Paypal account holder on the customer's game account has disputed a purchase with Paypal. This means the Paypal has denied payment to *** Entertainment and returned the original purchase funds to the cardholderBecause items and services provided to the game account have not been paid for, the game account will remain banned until payment for the full chargeback amount is madeThe customer's account will not be released until the full chargeback amount is paid.The customer may contact us directly for instructions about chargeback payment at ***@***.com or by visiting our *** page at https://www.***Regards,*** *** Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you

Hello,After reviewing the information of this issue, I have discovered the following:- This issue was addressed and was communicated to you through the ticket ***- The compromise that you reported was the second instance of the account being lostPer our policies, when an account is compromised a second time, it is closed permanently, since the account security can not be maintained.Based on this information, the action taken will stand and the account will not be reopened.Thanks,KingsIsle Account Manager

Hello,The Support Team answers all received correspondences within 24-hoursOnly in times of extremely high volume, will that time table be extended. In regards to the issues you have stated, there is nothing that Support Team can do to resolve the situation to your satisfactionThe desired settlements you listed, are not within the scope of the Support Team and can not be accomidatedWhile I understand you are displeased with the changes that have been made, this is not the best forum to use to enact changeThat is best done through the official Wizardforums. Thanks, KingsIsle Account Manager

Hello, Our records indicate that there are multiple accounts associated with the provided contact informationWe will need to know the dates and amounts of each of the disputed transactionsThe most recent account with purchases, GodZuno, has had the card associated with the purchases
blocked from making further charges in our systems. Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done Log into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlierClick "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file. Regards,*** *** ***

Hello,Currently, there is no option available that allows the transfer of items from one account to anotherThis was explained to you at length by our Support Team in the tickets that you submitted and now confirmed by me in this correspondenceI am sorry, but this is not a request that we can
accommodate.Thank you,KingsIsle Account Manager

Hello,The user of the account *** has shared his or her personal account information, username and password, with unauthorized persons twice The account has been compromised twice and returned to the original registered user twice.Sharing personal account information
violates our Terms of Use and performing this violation twice typically results in an account ban However, we made an exception for the account *** and only issued a permanent mute.The account will remain permanently muted, no refunds will be provided, and the account will be permanently banned if compromised again.While we understand the frustration of not having chat options in the game, we'd like you to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our playersWe cannot overlook the violation of our rulesRegards,KingsIsle Support Manager

Hello,The account tied to the email address you provided to the Revdex.com, is no longer bannedThis issue was discussed and resolved on the ticket ***.Thanks,KingsIsle Account Manager

Hello,I was unable to find an account tied to the information that you provided to the Revdex.com, that contained the charges you are reportingWe can do a more in-depth investigation, but I will need you to contact us directly through our support email address, [email protected] provide
the following information in your correspondence:* last digits of the credit card * billing name and addressIf this is linked with PayPal, please provide:*PayPal Billing ID*PayPal Invoice number*email address associated with PayPalThank you,KingsIsle Account Manager

Hello, The packs you are referring to, contain a completely random set of items that, in terms of Crown value, exceed the amount spent on the packWhile there is a bit of chance involved with the purchase of packs, referring to it as gambling would indicate that there is a chance to get little
or no value from the purchase, which is not the caseThe pack may not contain exactly what a particular player is hoping to get, but there is absolutely equal or more value in the items attained. In regards to the requested resolutions you listed, none can be accomplished through this correspondenceThe Support Team can not initiated a change to the game in any mannerShould you wish to voice your feedback on the recent update, I would recommend posting your thoughts on the official WizardforumsThis is the best place to have the Community Team see and relay your feedback to the development staff. Thank You, KingsIsle Account Manager

Hello,Once again, the membership for the active account associated with the card provided was originally purchased 4/18/2016, and renewed on the 18th of each consequent month If contacted previously we would have been happy to assist in locating and cancelling the membership Per our Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.Please note, in order for the initial membership purchase to process successfully, the following steps were completed correctly: Log into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & billing address information (including CVV security code)Click "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file.Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder.Regards,KingsIsle Support Manager

Complaint: ***
I am rejecting this response because:
-----Original Message----- From: *** ***
Sent: Monday, June 27, 8:PM To: Info Subject: Complaint #*** After making good on threats to file a complaint with the Revdex.com and ask my credit card company to dispute the charges, I have finally had a response from KingsIsle entertainment and they have grudgingly agreed to refund 119.90, only of the years that I was charged after cancellationThey alleged to have tried to contact me in to gain more information but not hearing back, they simply continued the accountI, on the other hand NEVER heard from them after obtaining the cancellation numberThey "graciously" are making an exception in my case to refund of yearsand said they were sorry that I was not aware that this was a constant renewalAfter paying them for the 2- years prior to the cancellation, I took issue with this condescending attitudeAt this point, I am not fully satisfied with their response but the fact that I finally got a response at all is more response that I have ever receivedMy account is finally cancelled, at least I will hope so this time. I will check my credit card statement next yearthank you *** *** Complaint # *** ***
Regards,
*** ***

Hello again, All the accounts associated with this email address were banned due to account sharingThe ban will not be released. Regards,KingsIsle Support

Hello, That is all I can recommend that you do, post your feedback on the official forums. Thanks,KingsIsle Account Manager

Complaint: ***
I am rejecting this response because: the issue of the two dollar charges was NOT previously communicated. Only the charge was addressed
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It does not address security concerns
Regards,
*** ***

Hello again, Account sharing is directly against the Terms of Use that you accept upon account creation. Regards,KingsIsle Support