LDC National Closing Coordinators, LLC

Hello, The account buckyreverted to a Free Trial as of 7/9/2016. Regards,KingsIsle Billing Support

Complaint: ***
I am rejecting this response because: All I want is the assurance thro communication with Revdex.com that this account was closed and no more charges for ANYTHING for ANY ACCOUNT will be charged to my accountThat you have not retained my credit card info from some acct opened without my knowledge
Regards,
*** ***

Complaint: ***
I am rejecting this response because: attached is the image of my credit card billI disputed the double charges with the credit card company and initially kept the correct chargesI contacted Kingsisle/ Wizards multiple times and they refused to accept my payment without paying membership times for accountsThey double billed me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It was not resolved to my satisfaction
Regards,
*** ***

Hello,We have never received any messages from the customer's email address. We apologize for the inconvenience, but we do not provide phone ***.We have located an active member account with the customer's billing information.As per the customer's request, WizardMembership for the
account has been set to end and will no longer be billed a recurring feeWe are sorry the customer did not see the notation regarding the automatic renewal when he or she first signed up as we do have it noted in several places throughout the purchasing area in hopes that any confusion is diminished, including the receipt email. As with any other member like subscriptions (i.enewspapers, cable tv, etc.) it auto-renews until cancelled.Unfortunately, as per the Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.The account will revert to a Free Trial status and can be still accessed should the customer wish to return at a later date. If the customer has any additional questions, please contact us at our address ***@***.com.Regards,*** *** Manager

Hello, The account *** has already been cancelled and the two most recent renewals have been refunded. Regards,KingsIsle Billing Support

Hello, According to the information I have, this issue has been resolved via the support ticket ***If there is still an issue, please respond to that ticket and our Support Team will assist you further. Thank you, KingsIsle Account Manager

Hello,We apologize for the inconvenience, but we do not provide phone support We have not received any messages from the customer's email address We will be happy to help resolve the billing issue, but we require additional billing information in order to locate the specific user
account and assist further We encourage the customer to contact us at our address [email protected],KingsIsle Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, this company needs to have better customer service and should have a policy in place when minor children are involved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What you are saying about me not sending you any emails asking for a refund before now is not true. I have copied the first e-mail again and attached it. As shown in the original e-mail, it was sent JANUARY 6, 2016. THIS IS CERTAINLY A TIMELY REQUEST FOR CANCELLATION, SINCE YOU CHARGED US FOR AN ENTIRE YEAR JUST DAYS BEFORE MY E MAIL. I have also forwarded it to both [email protected] and http:// Revdex.com.org/central-texas. There are a second and third e-mail as well. I included copies of them in the body of my complaint to you the first time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: KingsIsle entertainment neglects to include or inform all players of checking chat activity one week prior to the day of the incident resulting in a double jeopardy rule
Regards,
*** ***

Hello,The customers username was permanently muted for using extreme sexual language in *** in-game chat, which violates our Terms of Use We cannot lift the permanent mute sanction on the customer's accountKingsIsle Entertainment works very hard to maintain a safe environment for all
of our playersWe cannot overlook the violation of our rules. We cannot provide a refund for the month *** membership purchased 8/20/ Per the Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.Regards,KingsIsle Support Manager

Hello again, If you have inquiries in the future, please be sure to keep record of the Reference Number that is emailed to you to confirm that we received your correspondence. Regards,KingsIsle Billing Support

Complaint: ***
I am rejecting this response because: I didn't have access to another account that was not my own and I did not disclose my password to anyoneFurthermore, I have also been IP Banned, if you seriously do not want to give me my account back then remove the IP Ban atleast so I can start afresh. Additionally, I would like to inform you that your servers are very insecure so I would not trust the information that you would give me for the reason of my ban.I will not seek entertainment elsewhere, I don't deserve this I deserve my account backYOU are fully responsible for the insecurity that is the WizardserversIt is not my fault if I get hacked without knowingNever put the blame on me and if you ever reply to me using a bot ever again, I will take legal action.
Regards,
*** ***

Hello, Originally, you were referring to another users account which we cannot discuss with anyone outside of the account holder. We simply provided the terms as listed below:Swearing &/or inappropriate conversations are a violation of the Terms of Use regardless of the type of chat ('in...

private', 'with other known adults', 'open chat', etc.).  KingsIsle monitors ALL chat typed in game, so please continue to be mindful of any chat and keep it clean!Our terms are in place throughout every aspect of our products. Private conversations between players are not private to our logs as accepted in the Terms of Use. Any actions within our products that violate our terms are subject to sanction.We sincerely appreciate your continued attention and diligence in keeping the community a pleasant place to play!Regards,KingsIsle Support

Complaint: [redacted]
I am rejecting this response because: I do not recall that event, it may have not been me playing at the time because other family members used the account more often but I sincerely apologize when it had occurred. It has been years since that account has been banned and I have made many purchases on Wizard101 that I cannot get back. I have seen other accounts be reactivated and I believe that my account has served its justice, the only thing I want out of this is for my account [redacted] and everything it had on it to be unbanned. You can mute the account if need be, but I would like my account back and would not want to take any further actions.
Kindest Regards,
[redacted]

Hello,I reviewed the information on both accounts. Each was banned as a result of a...

compromise investigation. During an investigation like this, the affected accounts are banned, to prevent access while the Support Team determines who the actual account owner is. The details of this investigation is not something that can be discussed through this forum. If you wish to regain access to the accounts in question, you will need to get contact with the Support Team. You can do so by sending an email to the following address:[redacted]Please provide as much information as possible and a support agent will reply back as soon as possible.Thanks,KingsIsle Account Manager