LDC National Closing Coordinators, LLC

Hello, The goods received on the account *** were redeemed and utilizedUnfortunately, the account that provided the gift disputed the purchasesAn email was sent to the provided email address with more information about the ban when the sanction occurred. Until the
items utilized on this account are paid for, the account will remain banned. Regards,KingsIsle Billing Support

Complaint: ***
I am rejecting this response because:First of all, the account you provided specifically was a dead duplicate account my baby cousin had made years agoI highly doubt it was compromisedSecond of all, what about the status of umbisiburock, and umbisiburocks? Both of those accounts w re banned and there is no evidence of those accounts being compromised in any way
Regards,
*** ***

Hello,There are no sanctioned accounts associated with the email provided, so I am unable to locate the accounts in question and see the exact sanction reasoningI can, however, assure you that accounts are only sanctioned accordingly when violating the Terms of Use that is accepted upon account
creation. If there was an exploit performed, I can assure you that all accounts were handled appropriately.Regards,KingsIsle Support

Hello,The account umbisibuhas been banned due to a confirmed violation of our Terms of Use Specifically, the user of this account was found to have given access to the account to unauthorized players. You are responsible for the safety and security of your account information
including the user name and passwordAs per the terms of use;" You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information"For the integrity & security of the account, it has been permanently banned and is no longer accessible All billing has been removed and no further access can be made.Regards,KingsIsle SupportPlease review the followinghttps://www.wizard101.com/patchClient/termsofuse

Hello, There are a few ways that you can get into communication with usThe easiest, is to visit the website *** and click on the "Help & Support" linkOnce there, you can log into your account and create a ticket for our Support TeamIn addition, you have the ability to
close your account manually, but visiting the same site, logging into your account and choosing "My Accounts," in the menu. Please use any of these options to close or contact us about your account. Thanks,KingsIsle Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,As we have previously explained through our support system, the account "***," was created in This is not a new account, and therefore not eligible for the invite a friend The refer a friend offer only applies to newly created accounts. We have provided a refund of the
$membership charge for this username, per the customer's request.We have not received any queries about alternate accounts belonging to this customer, but we will be happy to provide any further support if contacted regarding other issues.Regards,*** *** ***

Complaint: ***
I am rejecting this response because: Kingsisle banned my account for no reasonI have proofI also have proof of one of their Community Managers being very rude towards me in me asking for help because I did not get any emails from KingsisleThese accounts are innocent if Kingsisle were to take in mind that there was nothing harmful done to anyone or anythingIt is very sad a company would ban to secure an extra buck for their paycheckI wish to have this complaint reviewed again and the accounts released because they are innocent.
Regards,
*** ***

Complaint: ***
I am rejecting this response because it never arrived! How in the blue heck was I supposed to know that it had failed when I received NO NOTIFICATION AT ALL FROM EITHER PAYPAL (on the email associated with it) OR KI UNTIL THIS COMPLAINT WAS FILED? This is just a money grubbing attempt from a poor customer service oriented businessYou guys owe me two additional months of membership for something that never should've, and by all means DIDN'T, happenRidiculousAnd to think I've been a loyal customer for this long, and this is how they treat me when something goes wrongShameThey were a good company, but now I'm not sure
Regards,
*** ***

Hello there,Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players While we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guards For
security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this action The character on account *** was logged as saying the following:[*** ***] some storm ra eh aped me We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle. We sincerely appreciate your understanding and cooperation in addressing this matter Sincerely,KingsIsle SupportP.S Please view the following links for your reference.* www.wizard101.com/game/termsofuse* www.wizard101.com/game/parents/onlinesafety* www.pirate101.com/free_game/terms_of_use* www.pirate101.com/free_game/kid_safe/online_safety

Complaint: ***
I am rejecting this response because:The reason I contacted the Revdex.com is because KI does not answer emails, nor answers the complaints that I have posted. KI deletes them every time when placed in the feed back Friday forum, Facebook, and twitter, KI refuses to acknowledge any of their customer complaints, they removes posts that are complaints from the forums they mention even though they contain NO bad language, or the complaints lodged do not fit their forum. My self and quite a few other customers have written KI with the same concerns and complaints but KI either chooses to ignore or delete the complaint from these lists or emails -
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It didn't refund or even address the bulk of my complaint which is the sixty dollar charges!
Regards,
*** ***

Hello,According to the information I have, you submitted the following ticket to our Support Team: ***.In this ticket, it was explained that your account redeemed and utilized a gift certificate that was purchased via a fraudulent transactionAs a result, the account was bannedThe
agent then informed you that as long as you pay for the gift certificate that was used, the account could be reopened.Thank You,KingsIsle Account Manager

Hello,I would first like to address the use of adult language in our gamePlease know that is a family friendly gaming environment, that allows people of all ages to interact with each otherRegardless of your location or type of chat channel used, inappropriate language will be identified and
addressedThat being said, also know that we will only block an IP address from text chat when the most egregious violations occurIf your IP was blocked, it means a serious violation was committed, or a large series of smaller violations occurredThis action is not done automaticallyIt is investigated by a member of our Support DepartmentIf sufficient evidence is found, then action will be taken. As it stands, this mute will remain in effectWhile it does not affect the overall game play, you will only have access to the preset chat options.Thank You,KingsIsle Account Manager

Hello,Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is doneLog into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlierClick "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file.The benefits purchased were already utilized by the game account, which is why the charges were not eligible for refundHowever, it does appear that we have already provided courtesy refunds in the amount of $As a result, the account responsible for said charges has been banned and can no longer be accessIn addition, the billing profile responsible has been blocked and can no longer be used to make purchases through our billing system.Thank you,*** *** ***

Hello,I have reviewed all of the tickets involved with this issueFirst and foremost, our Support Team did respond to your ticket "***" until it was discovered that you were not the owner of the account in questionA compromise was reported and we can only communicate with the owner of
the accountThis brings me to my second point, the accounts were banned as a result of violations of our Terms of UseMainly, the sharing of accounts and distribution of personal information in gameDue to the public nature of this forum, I can not go into more detail of this investigation. If you feel that one of the accounts you own should not be banned, please get in contact with our Support Team again and an investigation will be done.Thank You,KingsIsle Account Manager

Hello,Per our email sent on 7/6/2016, the account in question was banned due to receipt of goods purchased with a stolen credit card from another individual. This account has shared personal information and utilized fraudulent payment methods which violates our Terms of
Use. We cannot provide a credit to this account because of this activity.We have made a one-time exception and released the account for further use. Please be mindful and do not share personal information with anyone for any reason in the future.Regards,KingsIsle Account Manager

Complaint: ***
I am rejecting this response because: I tried repeatedly to obtain a refund before months had past, as shown in the e-mails to them which I copied to Revdex.com. I do not accept the excuse that it is "way past eligibility". If is able, it can always check to make sure the account has not been used. My son assures me that it hasn't, but if that can't be proven , even a partial refund would be more fair than to simply:1. Charge $75.002. Refuse to respond to any of the three messages sent to you asking for a refund( one right after we were charged, so it WAS timely)3. Use the excuse that this is now past any eligibiity
Regards,
*** ***

Hello again, As previously communicated, the two $purchases have been utilized and not eligible for refundWe can only recommend logging into the account and changing the Master Password so that you are the only one able to make purchasesThe card information has been re-entered and another month membership has been purchased since we issued the refundOur previous response explained what needed to occur in order to make a purchase. Regards,KingsIsle Billing Support

Hello, The account *** has been permanently banned by violating the Terms of Use that is accepted upon account creationThe account has been involved in Cyber Sex chat activity in-game, which is highly unacceptableOur priority is to host a safe environment for our players and this
behavior is not toleratedThe accounts will not be released and banned accounts are not eligible for refund. Regards,KingsIsle Support