LDC National Closing Coordinators, LLC

Hello,The accounts you are referring to, were part of a lengthy account ownership investigationWhile I can not discuss the details of that investigation, I can tell you that you can contact our Support Team directly to regain access to your accountsPlease know that verification information will
be requiredThis is the only option available in regards to regaining access to an accountI can not proceed with an investigation of this type through the Revdex.com, due to the public nature of this forum.Thanks,KingsIsle Account Manager

Hello,As previously stated, the refund should appear on the payment account statement in 2-business days Please contact the card provider for more information on processing time.Regards,KingsIsle Support Manager

Hello,We have not received any messages through our support system from the customer's email address.We've located the accounts ***, ***, ***, and *** that are associated with the customers *** informationValid payment information was entered on 6/6/in
order to complete purchases. Please note, in order for the payment card to be charged, the following steps must be completed correctly every time a transaction is done Log into the web account (not the game) with the username and passwordClick on "Buy Crowns" or "Upgrade Membership"Select the desired package(s) of Crowns &/or MembershipChoose the account to apply the selected increment & add to cartHit checkout & enter the parental control passwordEnter the credit card & *** address information (including CVV security code)Click "complete purchase" on the next page to finalize the orderReceipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game Please review the Terms of Use regarding submission of information, the entry of accurate *** information (including address & CVV) presumes the validity of the card holder If this is not the case, please contact the banking provider directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of blocking the credit card information from our system, so further charges cannot occur We would encourage the customer to log on to the website with the player's usernames & passwords to re-establish the parental control password to ensure all *** account activity is initiated by the customer. Regards,*** Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe had no idea that this happened and my son is not the one who purchased these items with a stolen credit cardHe has received gifted items and I have instructed him to tell the players that he is not allowed to receive any gifts to his account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, We would need additional verification information from the original account holder so we can look into the issueI can only suggest contacting *** for assistance. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, Sharing any personal information is directly against our Terms of Service. We take the mention of threat of suicidevery seriously and would highly recommend contacting a professional in this matter so proper assistance can be provided.There are many sites where people can and should
discuss their experiences and feelings and we would like to direct you to the following resources that you may find helpful:• ReachOut: *** • Society for the Prevention of Teen Suicide: *** • The Trevor Project: *** Or for immediate assistance, contact the National Suicide Hotline *** *** or call ***.Regards,KingsIsle Support

Hello,We appreciate all of our players and aim to provide great customer service to them. Our support records show that the customer has sent multiple messages regarding the same issue. In this case, our staff responds on only one message thread to limit any confusion.The customer
initially reported their issue of not receiving the appropriate Crowns award for each full advertisement video watched on 5/10/and our support staff responded on 5/11/2016. We researched the issue, found that two videos were not awarded correctly, and we credited the account Crowns.The customer once again reported a continuing issue of not receiving the appropriate Crowns on 5/17/2016; however, our investigation showed that the customer was not watching the advertisement videos in their entirety, which is required to earn the Crown awardThis was explained by support staff on 5/17/and the issue was considered closed.The customer is welcome to contact us if he or she encounters this issue on a separate instance or if any other questions or concerns arise, but we consider the issue reported originally on 5/10/as resolved.Regards,KingsIsle Account Manager

Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is completeWe will gladly reinstate the account as soon as we hear from the card issuer that the chargeback
has been rescinded or otherwise resolvedIf you wish to expedite the process, please contact the bank directly & have them fax a release to 972-265-1901.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support

Hello,A response was sent back to you on 08/05/2015, from our Support TeamTo date, we have yet to receive a responsePlease respond to the request by our team, to aid us in the investigation.Thanks,KingsIsle Account Manager

Hello,I have reviewed your account and all of the submitted tickets involvedThe accounts in question were banned for violations of our Terms of Use, including but not limited to, account sharing and account compromisingThis issue was escalated to and investigated by the highest authority in our
Support DepartmentAs a result, the ban will not be removed and an appeal will not be considered. We're sorry the choice was made to violate the Terms of UseWe respectfully request you seek entertainment elsewhere.Thank You,KingsIsle Account Manager

Complaint: ***
I am rejecting this response because:First of all it seems irrational that due to the simple problem that one of the duplicate dead accounts on myown main account got compromised you ban the consumerI have put THOUSANDS OF DOLLARS into Wizardand I believed you guys respected the consumer because the customer is always rightYou shouldn't need to ban my account just because that one was "compromised"I never violated the terms of use because I did not share or allow unauthorized access to the accountPlus, if that was really confirmed to have happened, then I DEMAND TO SEE THE PROOFIt also doesn't explain why my cousins account was banned.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My accounts were not doing anything that would harm anybody or anythingI was just sharing to show my friends or my loved onesI authorized those players and I wish that I can play those accounts againKingsisle needs to understand that allot of people share accounts to show people there game! They are spreading it around and possibly they can make their own accounts! Sharing is good! As long as you have proper reason toI tried to explain but kingsisle would not understandI wish they please understand I only shared for my friends and loved onesI take full responsibility
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, **Update accounts were closed and money charged was refunded as of 4/14/16.** Thank-you
*** ***

Hello there,We have confirmed based off the ip address provided that the chat below did indeed come from the same computer sourceThe account has had multiple violations of our terms of use previously for in game chatAs such it has been permanently mutedWe're sorry, we wish it hadn't come to
this eitherThe account was sanctioned for violating the Terms of UseSpecifically, “(1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material,"Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our playersWhile we try to negate the player's exposure to foul language and/or harassing behaviors, people can still get very creative in getting around our safe-guardsFor security reasons, we can not share with you the exact chat logs used in game, however, we can give you a sampling of the words/phrases which were said by the account's character which led to this actionThe character on account dudelooks was logged as saying the following:*** *** *** *** ***
*** *** *** *** *** ** ** *** ** *** ***
*** *** *** * *** *** ** ***
*** *** *** *** *** *** ** *** ***
*** *** *** *** *** *** *** ** *** ***
*** *** *** *** *** *** *** * *** ***
*** *** *** *** **We are aware of accounts working around the chat filters to communicate foul language and are working to mitigate any notion that it is condoned by KingsIsle.While we understand the frustration of not having chat options in the game, we'd like you to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our playersWe cannot overlook the violation of our rulesRegards,KingsIsle SupportP.SPlease view the following links for your reference.* www.wizard101.com/game/termsofuse* www.pirate101.com/free_game/terms_of_use

Revdex.com: Hello, I understand completely and can promise you I did email only ***I don't want my account held anymore, so I'll just pay off that accountCan I do this on the 2nd of February? It's when I get my moneyThanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, Our records indicate that the account jrpearcewas able to successfully login and redeem the bundle items recently purchased on 6/29/If you are still having technical issues, we can gladly troubleshoot through [email protected]. Regards,KingsIsle Support

Complaint: ***
I am rejecting this response because:I thought Wizardwas a family friendly program, but you say a family can not share an account? The customer service I have received was very poor and the mistakes made on the account years ago should be forgivenRe-instating our wizardaccount would be much appreciated
Regards,
*** ***