LDC National Closing Coordinators, LLC

Hello,There were several accounts tied to your name in our systemI will need the exact accounts affected by this issue, so a more thorough investigation can be initiated.Thank you,KingsIsle Account Manager

Hello,A temporary suspension was placed on the account due to evidence of account sharing or buying based on chat records from the accountWe were requesting this information due to recent changes on the account that looked suspicious.After reviewing the previous contacts, the requested
information, other than the original email that was used to create the account, was provided.We'll be removing the temporary suspension and resetting the temporary passwordThis correspondence is within the ticket ***.Please review the followinghttps://www.wizard101.com/patchClient/termsofuseRegards,KingsIsle Support Manager

Complaint: ***
I am rejecting this response because: Yes I did contact KingsIsle about my crown situation back in May and told them that I was owned a lot of crown....not crowns but over about 2,crowns that I rightfully earned from watching the videos all the way to the endWhat KingsIsle refuse to say is that I also contacted them recently like twice starting on June 3,about the videos inside the game not playing and that I was still owned a lot of crowns that I haven't gotten yetI have the incident number from June 3,2016, but they don't want to take responsibility for not contacting me back when I contacted them on June 3, KingsIsle is a horrible company with terrible customer serviceI asked for my case to be turned over to a supervisor when I contacted them and they couldn't even do thatMy complaint against them is about June 3, 2016......Not May.I've been reading the complaints against KingsIsle and if I known back then how they were then I wouldn't have spent so much of my money on membership cards just to play their gameKingsIsle has a D rating with the Revdex.com and they are doing nothing to change thatIt's all about the money with themThey don't care about their customers at all.Since KingsIsle refuses to acknowledge that I contacted them June 3,and refuses to fix their buggy game and give me the rest of my crowns that I rightfully earned.....when my membership runs out in September I will no longer play their gameAlso, I will make sure to tell my friends and family about how KingsIsle is a sorry excuse for a company and will tell them not to play any of their gamesKingsIsle is wrong for how they have treated me and all the other customers who have made complaints against themIt's really sad that it took me taking my problem up with them with the Revdex.com just to get a response from them that I should have gotten days ago
Regards,
Paris Johnson

Revdex.com: OK, I understandI will pay it offCab I transfer what I have on that account to a completely new account once I pay it off? I'd really like that so this doesn't happen to the family of accounts again, pleasePlease contact me about transferring everything (mounts, pets, houses, gear, characters, everything go my new account that won't be linked) I worked too hard to unlock the whole game except emperiaI'd hate for that to go to wastePlease let me know what can be done, thanks.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is completeWe will gladly reinstate the account as soon as we hear from the card issuer that the chargeback
has been rescinded or otherwise resolvedIf you wish to expedite the process, please contact the bank directly & have them fax a release to ***.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, *** *** *** *** *** *** ** *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support

Complaint: ***
I am rejecting this response because: I have proof of emails being sent to them, Please read my sent emails to themI never received any word back from them about the refund I tried to request with no choice leftI then had to talk to PayPal and have this resolved so I don't get overdraftHere are the emails, I can only provide I cannot seem to retrieve the message I sent through via Paypal but can give these as evidence I did emailWe also had horrible weather such as freeze warnings, so it may have stopped them from going throughCan you reverse everything including unban? Please feel free to contact me again.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because it is a typical canned replyThis is unacceptableI refuse to pay another ten dollars for something that should not have been interrupted at allThis is a typical response by a money-grubbing companyKingsIsle either needs to comp me for months of membership due to lack of notification both in-game and via email, or credit my account with enough crowns to permanently open all the zones that I have already passed through along with any future, post-Zafaria zonesI also demand that they reimburse me for the price of the bundle plus the retention of the items thereinBecause if I had known that I didn't have a membership, I would've held off on the $bundle and spent $on a membershipAny other non-compliance will be met with automatic rejectionIt's ridiculous to force a loyal player to buy more than he should because of a lack of notification
Regards,
*** ***

Dear Ms***,We've scrubbed our database and the only previous correspondence from you via the aforementioned email address of "***" was in when you were having difficulty with the PayPal membership charge going through When you email us, if you do not receive a
receipt email with a ticket number almost immediately, you can assume we did not receive your request It's always best to simply log into the website & submit a help ticket via the portal Please also ensure your account email address is valid so that we can reply directly.If you have a ticket number associated with the earlier requests you submitted, we'll be happy to further investigate why they weren't responded to in a timely fashion as we pride ourselves on responding to all our customers with a thoughtful & meaningful reply.As for your current situation, we responded with acknowledgement of the root issue the same day you submitted this request To reiterate, we have repeatedly been the victim of DDoS attacks & are working tirelessly to mitigate further game play disruption for you, our loyal player-base As we stated & have historically demonstrated, once we are able to resolve the root issue we can then take the steps on returning our players to state that negates any ill-effects from the current situation, especially those, like yourself, that were negatively impacted.However, we understand your concern in being resolved today while we continue to sort out the current situation Please note, we are continuing to face DDoS attacks (again, you can follow the updates here; ***) and until we've resolved the issue, you may again face occasions where the game becomes unstable We sincerely appreciate your business & understand your frustration, we've applied crowns (the amount spent on instance on 9/9) to your main account ***.Regards,KingsIsle Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,Thank you for your inquiryWe will be more than happy to investigate this.If you firmly believe that your account has been "hacked" or compromised, please provide us with: Please note we need all of the following* your username* the billing name - first and last * your complete
billing address including street address,city, state and zip codeDepending on your method of payment one of the followingIf you pay by credit card;* the last digits of your credit card on file If you pay by Paypal * the digits "Invoice ID" from the most recent paypal transactionLastly*the name of the main character*the original email address associated with the account*the approximate date/time you noticed a change in the account or couldn't access the account Once provided, we will further investigate the situation.Please Also noteIn our experience accounts are "Compromised" not "Hacked" meaning that account information was shared which resulted in the account being used by an unauthorized person. An account is typically "Compromised" because the player of the account shared account details/information with someone (either in game, YouTube, Facebook, etc)While we understand your concern, please note that the player is fully responsible for all activities conducted on their account Players are responsible for maintaining the confidentiality of their password and for use of their password to gain access to their account and their account information If they disclose their password to any other person, it is at their own riskPer our Terms of Use (linked at the bottom of this message): “Specifically you agree not to do any of the following(11) solicit, provide or exchange any personal information, including but not limited to user names or passwords..."Until our investigations are complete, the account will be suspended to prevent any further tampering that may occur and to protect the account's integrity This is merely done for your safety and security; we hope you understand Please note, if we find your account in violation of the Terms of Use, we will also sanction it along with the "hacker's" account.We greatly appreciate your patience in this matter Let us know if you have other questions or concerns.Regards,KingsIsle SupportP.S Please view the following links for your reference.* ***
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Hello,We have not received any previous messages from the customer's email address.As per the customer's request, the Wizardmonthly membership for the customer's account has ended and will no longer be billed a recurring fee We're sorry the customer didn't see the notation regarding the
automatic renewal upon initial sign up as we do have it noted in a few places throughout the purchasing area in hopes that any confusion would be diminished, including the receipt emailAlthough the Terms of Use explicitly state all purchases are non-refundable, we've made an exception and have issued a one time credit for the amount of $which should appear on the customer's bank statement within 2-daysThe user account has reverted to a Free Trial status and can be still accessed should you wish to return at a later date. Regards,KingsIsle Billing Support Manager

Complaint: ***
I am rejecting this response because: You guys told me, about making a new account you would let me know once I gave you my ipWhich I have, and you have not still gave one response on where/how it was accessed somehow from multiple locations"Response Via Email (KingsIsle Support) 09/01/11:AMHello,We're aware of the current issue and are working diligently to have it resolved as quickly as possible & get you back in game. Please have a bit more patience & keep an eye on the message boards for the latest updates:Wizard101: ***Pirate101: ***As for making a new account I would need your IP address from http://*** and I will look into this further. Thank you!KingsIsle Support"
Regards,
*** ***

Hello,I reviewed all of the tickets involved with this issueThe actions taken were within in the policies we have set, for violations of distributing personal information and account sharingThe Support Team detailed the nature of the ban to you and this message was conveyed in a professional
mannerAt no time was unprofessional commentary used in a response to a ticket you submittedTo that end, the account will remain closed and will not be considered for reopening.Thank you,KingsIsle Account Manager

Hello,The customer's accounts and computer have been banned due to a confirmed violation of our Terms of Use. Specifically, it was found that the customer's accounts have been accessed by unauthorized players &/or been confirmed having accessed other accounts. For the integrity &
security of all the accounts, it has been permanently banned and is no longer accessible for Wizardor Pirate101. Account banning is permanent, meaning that if an account is banned, it will not be releasedThis also means as a banned account it is not eligible for any character transfers, Crowns transfers, or refunds.We're sorry the choice was made to violate the Terms of UseUnfortunately, for the safety of the larger playing population, we respectfully request you seek entertainment elsewhere.Regards,KingsIsle Support Manager

Hello, When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandThe renewal for the account eakoccurred on 12/27/There are no prior cancellation requests from this email addressIf there was a cancellation request within a reasonable time a refund may be consideredHowever, the membership was renewed over months agoHowever, I can assure you that it has since been cancelled due to this request. Regards,KingsIsle Billing Support

Hello,The customer's account has been banned due to evidence of compromise, or access to the account by unauthorized users. In the event of compromise, we require the customer to provide some specific account and billing information in order to verify account ownership so we may assist further
with account recovery.We have sent a message to the customer's email address requesting the necessary information, reference support ticket # ***. We will be more than happy to recover the account to the customer once the necessary information is provided.However, we cannot release the account until this account verification is done.Regards,KingsIsle Support Manager

Hello,Per the billing history on the account in question, the cancellation was done by a user on 07/26/While the charges in question are not eligible for refund, I have provided said refunds back to your PayPal accountAs a result, the game account has been banned and can no longer be
accessed.Thank You,KingsIsle Account Manager

Hello,The account has been banned due to fraudulent billing activity and confirmed violation of our Terms of UseFor the integrity & security of all the accounts, it has been permanently banned and is no longer accessible for Wizardor Pirate101. It is not eligible for
reinstatement.You are fully responsible for all activities conducted through your account, including all purchasing activityYou are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account informationIf you disclose your password to any other person, it is at your own risk.We're sorry the choice was made to violate the Terms of UseUnfortunately, for the safety of the larger playing population, we respectfully request you seek entertainment elsewhere.Sincerely,KingsIsle Support Manager

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
The last digits of the Credit Card these charges are billed to is 5776(this card has been cancelled due to this unauthorized charges)Date of Charges: $attempted 8/2/and $ 8/3/15The card is in my name,*** ***