Lewis Trucking

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to make sure they have received the last to payments one for and I completed an online payment of because customer service stated that I was late and they could not include the that I need to make additional paymet of in order for my account to be current Regards, Kennya [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with Samantha (a supervisor with Figis) earlier today She advised that she was able to stop and change shipment for of the shipment parts of my orderThe 4th could not be stopped/changed but it would ship and I would not be charged for itShe set up a new order for that item and it is still pending authorization I have checked my account online and the shipping address for the parts that Samantha said were updated, are not updatedThey still show the old address I really do not feel like there is a resolution to this matter I am getting different responses and it seems ridiculous that a new shipping label cannot be placed on something that is still in the facility Regards, Andrea [redacted]

We apologize for the issues received, please be assured this is not our standard practiceTo help us further research this issue, could you please provide us with the source code you used on this orderWe look forward to hearing from you!Feel free to contact us directly at ###-###-####

We were unable to locate the order in reference with the inforamtion providedIf we could please be provided with an order number it would be greatly appreciated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have waived all late payment charges, also the payment plan was changed with the first payment starting AprilBecause we already received payment the next payment will not be due until MayAn invoice showing these adjustments has been mailedIf you have any additional questions please feel free to contact me at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I accept what they say but they sent me a dollar bill last week n they keep calling me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This company has made the conscience decision to go after an eight year-old over a small stuffed animal and cookies because they are unable to reach the adult responsible for placing the orderIt is a shame the company feels that this is an acceptable good business practiceI will not considered this issue closed until they remove my minor daughter's name from their collection efforts Regards, Nathan ***

We have called Darlene to discuss this issueOrder [redacted] was reprocessed manually per a previous issue, making this order only visible in house; therefore the credit department will not see this order nor will they be able to provide payment information, which is why we provided a direct phone number to contact us backAfter reviewing your account we show the payment due date is Feb 14, We have received a payment on November 4, for the amount of $If your records do not match our or if you have other questions, please contact us directly at ###-###-####

After reviewing your original complaint we were not able to find where you requested information regarding the billing of the item shipped to the incorrect addressWe have pasted your desired outcome below.Desired Outcome:"I want my confirmation email to verify accuracy of my orders since there was over $placed to your company going out to several families involved in xmas deliveriesI have never had this problem and I am very disappointed that I am not being taken seriously as a returning customer!"As requested we manually sent you an email confirmationWhen reshipping an item we change the address and resend the merchandise; therefore a new order or new charge is not applied to your accountIf you have additional questions or concerns, please let us know

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am bothered by the idea of an invalid debt being sent to collections and now being told that it would be reported to the credit bureauFigi's, I expect you to do the right thing and act with integrityThis issue has no business showing up on my credit recordThank you in advance for making an ethical decision and refraining from tarnishing my credit and my reputation.Sincerely, Katherine [redacted]

We sincerely apologize for the inconvenienceWe are unable to accept the return of perishable items, and unable to send a replacement different than the original shipmentWe would have to credit the original shipment and place a new order, however we are unable to place a new order without permission from the account holderTherefore per our email response sent on December 24, we have issued a gift certificate to youYou may use this in placing a new order for the item in which you wish to replace the Gourmet Chocolate Truffles.If you have additional questions or concerns, please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Our records show order [redacted] was placed for the amount of $We received a full payment on 02/08/This payment was returned and a service charge was applied for the amount of $on 02/15/Please be assured this service charge was removed the next day, 02/16/On 02/22/we received a payment in the amount of $Your new balance is $If you have any additional questions or concerns, please let us know

We apologize for the poor service receivedAs requested we have removed you from our mailing list and applied a credit in the amount of $for the late payment charges If you have any additional questions, please let us know!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Figi's DOES have the ability to remove this negative item from my credit report, they just choose not to do so As I said before, there was a check that was lost in the mail and Figi's DID receive FULL payment As a gesture of goodwill, Figi's should remove this negative item from my credit report [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We sincerely apologize for the poor service receivedPlease be assured this is not our standard practiceWe have applied a credit for the express shipping and handling charge of $due to your disappointmentPlease allow 5-business days for this to be applied back to your credit cardIf you have additional questions or concerns, please let us know

We do not require the balance of [redacted] bank accountAlso, because a check was sent we do require a copy of the front and back of the cashed check showing Figi's endorsement rather than a copy of her bank statementWe apologize for the inconvenienceOnce we receive a copy of this cashed check we will make the necessary adjustments to [redacted] accountThis may be faxed to us at [redacted]

After reviewing this account we show orders [redacted] for [redacted] and [redacted] for [redacted] were both placed December 14, via telephoneThe only difference between the two orders is that order [redacted] contained two additional items shipping to Amy [redacted] We have listed the order detail below: Order [redacted] Shipment to: Mr& MrsJim [redacted] Gift - Christmas CookiesShipment to: Pastor John [redacted] Gift - Christmas CookiesShipment to: Amy [redacted] Gift - Christmas Cookies Gift - 12oz Deluxe Mixed Nuts Gift - Classic Favorites Order [redacted] Shipment to: Mr& MrsJim [redacted] Gift - Christmas CookiesShipment to: Pastor John [redacted] Gift - Christmas CookiesShipment to: Amy [redacted] Gift - Christmas Cookies This appears to be an order place in error rather than a fraudulent orderWe will be writing off the balance on order [redacted] placed for the amount of [redacted] Please allow 1-business days for this adjutment to be posted to the accountIf you have any additional questions or concerns, please do not hesitate to contact us