Lewis Trucking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with Samantha (a supervisor with Figis) earlier today.  She advised that she was able to stop and change shipment for 3 of the 4 shipment parts of my order. The 4th could not be stopped/changed but it would ship and I would not be charged for it. She set up a new order for that item and it is still pending authorization.  I have checked my account online and the shipping address for the 3 parts that Samantha said were updated, are not updated. They still show the old address.  I really do not feel like there is a resolution to this matter.  I am getting different responses and it seems ridiculous that a new shipping label cannot be placed on something that is still in the facility. 
Regards,
Andrea [redacted]

Our records show order 15-10903-0010 was placed on February 8, 2016 for the amount of $189.86. Below we have listed the payments, adjustments and charges applied to this order. 06/10/2016 Late Payment Charge $15.00- 06/13/2016 Payment Check/Credit $63.28 07/07/2016 Package Return $44.99 (One...

Heater) 07/11/2016 Late Payment Charge $15.00- 07/20/2016 Payment Check/Credit $18.29 08/10/2016 Late Payment Charge $15.00-  Balance --------------------- $108.30 We would be willing to waive all late payment charges. Also, we will write off the amount for the seond heater. We have listed the future adjustments below. Please allow 1-2 business days for this to post to your account. 09/26/2016 Late Fee Write Off $45.00 09/26/2016 Package Return $44.99 (Second Heater)  Final Blanace -------------------- $18.31  If you have any additional questions or concerns please feel free to contact us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

[redacted],We have sent this to our Recovery Department. Because she stated this order was placed under her account without her consent an Unordered Merchandise File has been opened. We will be sending this document to her. This document needs to be completed and returned so that we can take...

the next steps in waiving the balance and reporting this to the credit bureau. We have previously sent Unordered Merchandise Files to Mae on 1/14/2014 and 5/2/2014 we did not receive these back; therefore we were unable to complete this process.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Brian [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Crystal [redacted]

After reviewing the order and account we have found that an Unordered Merchandise file was started on this order on May 5, 2017.  Also, a letter was sent to the Grandmother asking her to accept responsibility for the order. Once the Unordered Merchandise file is received back we can...

proceed with removing this from Victoria's name.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10611564, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

After reviewing your original complaint we were not able to find where you requested information regarding the billing of the item shipped to the incorrect address. We have pasted your desired outcome below.Desired Outcome:"I want my confirmation email to verify accuracy of my orders since there was over $300.00 placed to your company going out to several families involved in xmas deliveries. I have never had this problem and I am very disappointed that I am not being taken seriously as a returning customer!"As requested we manually sent you an email confirmation. When reshipping an item we change the address and resend the merchandise; therefore a new order or new charge is not applied to your account. If you have additional questions or concerns, please let us know.

[redacted],
Per our email response sent to [redacted] on May 28, 2015 all late payment charges have been waived leaving her with a $0.00 balance. We will consider this resolved as there is no balance on the account. We have sent an updated invoice showing this.
-[redacted]

No corrective action has been taken plus the added insult contained in their reply to you:FIGI's PolicyThe company(perpetrator) can "erroneously" takeunauthorized funds from a customer's(victims) bank account illegally and eventhough this can cause subsequent payments and checks to be refused by the bank,accruing  extra  penalties and fees, and effecting personal,business and banking relationships with the accompanying damage to their creditprofile....Figi's company policy is that until the customer(victim)becomes aware of the situation, investigates, acquires and provide proof tosaid company, they will not investigate or take corrective measures.This is ludicrous and is not indicative of an appropriate,honest business. Certainly not the kind of company you'd want to do businesswith!!  [redacted]

The reason we requested the code was to further research and ensure the code was linked correctly to the promo/payment plan offered. We apologize for any confusion or inconvenience.Please be assured your payment due date will change to reflect the May payment. You will received an updated invoice.

This order totaled $49.93. The shipping charges on this order came to $29.94. As previously promised we have applied a discount to the shipping charges in the amount of $19.99. This will bring your shipping and processing charges to $9.95. The late payment charge has been removed. Also, we did...

received your $19.95 payment on February 10, 2018. An invoice will be sent via mail showing these adjustments.