Lewis Trucking

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the inconvenience. We are unable to accept the return of perishable items, and unable to send a replacement different than the original shipment. We would have to credit the original shipment and place a new order, however we are unable to place a new order without...

permission from the account holder. Therefore per our email response sent on December 24, 2017 we have issued a gift certificate to you. You may use this in placing a new order for the item in which you wish to replace the Gourmet Chocolate Truffles.If you have additional questions or concerns, please let us know.

After reviewing this account we show orders [redacted] for [redacted] and [redacted] for [redacted] were both placed December 14, 2015 via telephone. The only difference between the two orders is that order [redacted] contained two additional items shipping to Amy [redacted]. We have listed the...

order detail below: Order [redacted]Shipment to: Mr. & Mrs. Jim [redacted]                     Gift - 4023 Christmas CookiesShipment to: Pastor John [redacted]                    Gift - 4023 Christmas CookiesShipment to: Amy [redacted]                    Gift - 4023 Christmas Cookies                   Gift - 12oz Deluxe Mixed Nuts                    Gift - Classic Favorites                     Order [redacted]Shipment to: Mr. & Mrs. Jim [redacted]                    Gift - 4023 Christmas CookiesShipment to: Pastor John [redacted]                    Gift - 4023 Christmas CookiesShipment to: Amy [redacted]                    Gift - 4023 Christmas Cookies      This appears to be an order place in error rather than a fraudulent order. We will be writing off the balance on order [redacted] placed for the amount of [redacted]. Please allow 1-2 business days for this adjutment to be posted to the account. If you have any additional questions or concerns, please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, in the sense that the business is writing off the debt that my mother never incurred.  Having said that, I believe Figi's business practices are, at best, questionable and that they have put my mother (and myself, on her behalf) through unnecessary hoops to resolve what is, at best (most charitably), an error on their part; and, at worst, a fraudulent, exploitative business practice on their part.  I thank the Revdex.com for helping to resolve this matter.
Regards,
Amy [redacted]

We understand this order was not placed by Victoria, however we require specific information prior to making any adjustments. Because this order was placed online using a credit card, credit approval was not necessary; therefore we would not have knowledge of Victoria's age. On January 5, 2017 we received a charge back from the credit card company; therefore an invoice was sent to the billing address provided for the order. As previously stated an Unordered Merchandise File was created. Please complete this and return it back to us. Also, a letter was sent to the Grandmother requesting that she accepts responsibility for the order. once we receive the paperwork addressed to Victoria back we will be more than happy to make the adjustments.If you have any additional questions, please let us know!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company has made the conscience decision to go after an eight year-old over a small stuffed animal and cookies because they are unable to reach the adult responsible for placing the order. It is a shame the company feels that this is an acceptable good business practice. I will not considered this issue closed until they remove my minor daughter's name from their collection efforts.   
Regards,
Nathan [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] FIRST OF ALL IT IS IRRELEVANT FOR THEM WASTING PEOPLE'S TIME BECAUSE THEIR OWN POLICY STATES THAT YOU PAY 3 MONTHS AFTER A PURCHASE SO WHAT DOES A SOURCE CODE HAS TO DO WITH IT AND WHO WOULD WANT TO START MAKING PAYMENT THE FOLLOWING MONTH WHEN THEY ARE AWARE OF THE 3 MONTHS POLICY. I KNOW HOW I MAKE MY PAYMENTS AND THEY HAVE DONE THIS BEFORE. LIKE I PREVIOUSLY STATED ONE OF THEIR OWN EMPLOYEES HAVE SEEN WHERE I USED THE CORRECT CODE ANYWAY FOR MAY PAYMENTS FOR MAY PAYMENTS. IF THEY RECORD THE CONVERSATIONS YOU CAN HEAR ME BE LEAR ABOUT ASKING AND CONFIRMING THE DATE FOR MAY AND THE GENTLEMAN AGREED. NEED A CODE [redacted]. I'M VERY DISAPPOINTED WITH "ALL" OF THE MONIES I HAVE SPENT WITH THEM AND [redacted] NEEDS TO KNOW HOW UNETHICAL EMPLOYEES ARE TAKING BREAD OUT OF THEIR CHILDREN'S MOUTH WITH THIS KIND OF BEHAVIOR, DRIVING CUSTOMERS AWAY.
Regards,
Denise [redacted]

[redacted],
We called [redacted] and resolved this via telephone. We have applied a credit for the returns as well as wrote off any late payment charges and return postage fees. A refund check will be sent via mail. Also we will reach out to the Credit Bureau to remove this from [redacted]'s credit report.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am bothered by the idea of an invalid debt being sent to collections and now being told that it would be reported to the credit bureau. Figi's, I expect you to do the right thing and act with integrity. This issue has no business showing up on my credit record. Thank you in advance for making an ethical decision and refraining from tarnishing my credit and my reputation.Sincerely,
Katherine [redacted]

[redacted],We do not show any prior action was taken on this account, however if something was done by our Credit Department we are unable to see. A new declaration was sent out to [redacted] on August 3rd. Once this is receive we will make the necessary adjustments and write this account off. The response...

sent to [redacted] is listed below:"Dear [redacted], This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear about the issues you experienced with our company. After speaking with our Recovery Department we were informed an unordered merchandise file was opened on August 3, 2015, however we do not show anything else was done prior. We have sent you a new declaration. Once we receive this back a credit will be applied to this account. Also this account will be written off. Please accept our sincere apologize for any disappointment or inconvenience this situation has created. If you have any additional questions or concerns we invite you to contact us directly at ###-###-####. Figi's Customer Care Team"

We are glad to hear Mr.& Mrs. Steve [redacted] received their shipment. As stated in our previous email, sent on January 11, 2018 we have applied a full credit for the shipment Ann [redacted]. An updated invoice should be received in the mail, if it hasn't already. We apologize for any inconvenience or confusion.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 I accept what they say but they sent me a 40 dollar bill last week n they keep calling me

We have opened a product liability file for this incident, however we were unable to follow through with making payment for property damaged as we were unable to find liability on our insured. We have provided an attachment including the letter received from our claims specialist.

We are currently working with our Loss Prevention department in resolving this issue. At this time we are waiting on a response. The lady in Loss Prevention is currently out of the office and will return on Thursday. Once she gets back to me I will contact you. We sincerely apologize for any...

inconvenience or disappointment this may cause.If you have additional questions please feel free to contact me directly at ###-###-####

We apologize for the confusion caused by our response. Because we have applied a full credit to your account it was automatically removed from collections. Had your account been reported to the credit bureau, which it wasn't, that too would be removed. Again we apologize for any inconvenience or confusion this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the poor service received. Please be assured this is not our standard practice. We have applied a credit for the express shipping and handling charge of $24.95 due to your disappointment. Please allow 5-7 business days for this to be applied back to your credit card. If...

you have additional questions or concerns, please let us know.

Our records show order [redacted] containing the Premium Pecan Assortment, was shipped on October 24, 2017 with an estimated arrival date of 10/30/2017 - 11/03/2017. According to FedEx tracking this shipment was transferred to your local post office on October 27, 2017. The package was then...

delivered by your local post office on October 28, 2017 at 10:48a. We apologize if you did not receive this order. This item is no longer available; therefore we applied a credit rather than sending a reshipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the service you received. Please be aware we will send an email confirming your order has been accepted and another email confirming shipment of your order. We apologize if neither of these emails were sent. These emails are auto generated by our system as we do not typically...

manually key these emails for each order accepted and shipped. As a courtesy we will be sending you an email breaking down the details of your order. Please allow 1-2 business days for this email to be received. If you have additional questions or concerns, please feel free to contact us directly at ###-###-####.