Lewis Trucking

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I do not believe that this situation should have ever escalated to this level nor should it have taken this much time to resolve.  I will never do business with Figis again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ann [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Figi's DOES have the ability to remove this negative item from my credit report, they just choose not to do so.  As I said before, there was a check that was lost in the mail and Figi's DID receive FULL payment.  As a gesture of goodwill, Figi's should remove this negative item from my credit report.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have removed this account from our mailing list. Please be aware our catalogs are pre printed months in advance; therefore additional mailing may be received. Once the pre printed mailings have went out no more should be received. Also, as requested we have taken action in closing your account....

If you have additional questions, please ask!

I have passed this along to our fraud dept. They have attempted to contact you on Monday but were unable to reach you. They stated they would continue to reach out.  If they have not reached you to resolve this issue, please let us know!

[redacted],The response to [redacted] is below:"Dear [redacted], This email is in regards to the complaint you filed with the Revdex.com. Complaint file [redacted]. We are sorry to hear of the issues you are experiencing. We would like to help resolve this issue. Below we have listed each order...

along with the order detail. Order number 14-61287-0100 was placed on February 9, 2015 for the amount of $99.98. This order contained the following: 157M- Magic Washer        $79.992618- Free Gift                  $0.00Shipping & Processing      $29.99Total                                  $99.98 Our records show we received the Magic Washer back on June 26, 2015. A full credit was applied at that time for the amount of $79.99. Also $8.99 was applied for return postage. Please be aware when using the pre paid packing slip provided $8.99 will be applied unless the item is being returned due to an error made by Figi's. When returning the package due to personal preference the original shipping charges will remain. This information is provided on the packing slip. The payments and charges applied to this order is listed below: 05/08/2015    Payment Check                $33.3206/12/2015    Late Payment Fee            $10.00-06/26/2015    Return Package                 $79.9906/26/2015    Return Postage                $8.9907/12/2015    Late Payment Fee            $5.66 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges.  Order number 14-61385-0070 was also placed on February 9, 2015 for the amount of $129.97. This order contained the following: 191H- Drying Rack              $49.993651- Free Gift                    $0.00Shipping & Processing          $29.99Total                                 �...⇄ records show we received the Drying Rack back on February 25, 2015. A full credit was applied at that time for the amount of $49.99. Also as previously stated $8.99 was applied for the return postage as the pre paid packing slip was used and the original shipping charges remained. The payment and charges applied to this order are listed below: 02/25/2015    Return Package          $49.9902/25/2015    Return Postage            $8.9906/08/2015    Payment Check            $43.3207/12/2015    Late Payment Fee        $10.00 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges.  Order number 14-73298-0020 was placed on June 7, 2015 for the amount of $169.98. This order contained the following: 40A9- Dirt Devil Vac         $129.99Shipping & Processing      $39.99Total                               $169.98...⇄ records show two payments were received on this order. Both payments are listed below: 07/07/2015        Payment Check          $56.6608/06/2015        Payment Check          $56.66 This leaves you with a remaining balance of $56.66, however once we refund all late payment charges, shipping charges and return postage fees you will have a total remaining balance of $30.01. Please allow 1-2 business days for this adjustment to be posted to your account. We apologize again for any inconvenience or confusion. If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.Figi's Customer Care Team

We have reached out to our Credit Department to further research the reason the payment was returned. It appears as though these payments came back as "Stop Payment." If this payment was not stopped by [redacted] A [redacted] we can attempt running the payments again, but this time we can send an image of...

the checks to her bank.If you have any questions or concerns, please ask! You may contact us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I will accept their offer of a gift certificate so that I can make a separate purchase. Contacting & crediting the gift giver seems inappropriate and unbecoming as they are unaware of our preferences and only intended to make the lives of a family of 7 a bit nicer for the holidays. Please confirm that this is the resolution. My understanding is that they will not be contacting the order holder for her to receive a credit & have her place another order but that they will issue a gift certificate directly to me. 
Regards,
Margaret [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michelle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Helen [redacted]

We show there has been a total of four orders placed under this account. Three of the four orders have been accepted. The orders have been listed below: Order [redacted]   November 1        Total $99.98Order [redacted]   November...

11      Total $77.95Order [redacted]   November 12      Total $64.98Order [redacted]   November 12      Total 79.97--- This order was held for down payment As shown above three of these orders were accepted and shipped. The total amount processed to your account was $242.91.

We apologize for the issues received, please be assured this is not our standard practice. To help us further research this issue, could you please provide us with the source code you used on this order. We look forward to hearing from you!Feel free to contact us directly at ###-###-####

We sincerely apologize for the poor service you received. Please be assured this is not our standard practice. We greatly appreicate you bringing this to our attention. After reviewing this account we show a full credit in the amount of $41.97 was applied on December 21, 2016. This account currently...

has a $0.00 balance. An updated invoice should have been sent through the mail. Please let us know if you did not receive this. If you have any additional questions, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to make sure they have received the last to payments one for 75.00 and I completed an online payment of 91.00 because customer service stated that I was late and they could not include the 75.00 that I need to make additional paymet of 91.00 in order for my account to be current.
Regards,
Kennya [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kimberly [redacted]

Our records show this order was placeed on December 2, 2015 for the amount of $144.44. The source code used provided the 3 Pay Plan deferred 30 days. When placing your order on the 3 Pay Plan the total amount of your order is divided into three payments. The payment due dates and amounts for this...

order are listed below:January 1, 2016--- $48.16February 1, 2016---$48.14March 1, 2016---$48.14We have received two payments. The first payment was received on January 23, 2016 for the amount of $30.00. The second payment was received on February 27, 2016 for the amount of $50.00 which leaves you with one remaining payment of $64.44. We will be working with our Credit Department to change your last payment due date to April 14, 2016 as you intended. Also, once the last payment has been received we will waive all late payment charges.If you have any additional questions feel free to contact us directly at ###-###-####

We have called Darlene to discuss this issue. Order [redacted] was reprocessed manually per a previous issue, making this order only visible in house; therefore the credit department will not see this order nor will they be able to provide payment information, which is why we provided a direct...

phone number to contact us back. After reviewing your account we show the payment due date is Feb 14, 2018. We have received a payment on November 4, 2017 for the amount of $33.00. If your records do not match our or if you have other questions, please contact us directly at ###-###-####.

We sincerely apologize for this incident. This is not our standard practice. Please be assured this has been forwarded on so that we can follow up with the associate who placed this order. We have applied a full credit for this order. Please allow 1-2 business days for this adjustment to be...

processed back to you. If you have additional questions or concerns, please feel free to contact me directly at ###-###-####.

After reviewing both accounts we show two orders were placed by Theresa. The first order was placed online under Theresa's name (16-34036-0080 for $39.98). The next order was placed online under Loren's name 16-34099-0120 for ($61.96)All internet orders are processed as keyed but the...

customer. At the time  of order placement Loren [redacted]'s name and address information was keyed in the account/billing section of the onlne order form rather than the shipping section. This caused our system to automatically create an account for Loren [redacted] as a new customer. Please be cautious when entering the billing/shipping information to ensure that it is keyed in the correct placed. As for the payments made. There was one payment in the amount of $41.31 originally applied to order 16-34036-0080 under Theresa's name. This payment was transfered to order 16-34099-0120 under Loren's account. Prior to this transfer we received another payment of $20.65 which was applied to Loren's account. These two payments totaled the $61.96 owed on the order under Loren's name. The order in Loren's name has been paid in full. There is still a balance for the order placed in Theresa's name.We will be working with the appropriate department to close the fraud case and have order 16-34099-0120 moved into Theresa's account.

We apologize for the inconvenience. We were notified that the Social Security Number and Date of Birth were required before we were able to process your order. Because we were unable to reach you the order was cancelled. We later were able to get verification; therefore the order was reprocessed on...

12/18/2017. Your new order number is [redacted].If you have additional questions, please let us know.