Lewis Trucking

***,After verifying with our Credit Department this was correct as reported; therefore we are unable to remove this reportThis order was placed November 19, using our Pay PlanThe first payment was scheduled to be received by February 14, and paid in full by April 14, We did not receive any payments until September 9, This was reported to the Credit Bureau on August 17, We are unable to delete this reporting

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After further reviewing this account we have found that there was an order placed December 7, for the amount of $We have not received payment on this order; therefore late payment charges have been appliedWe do not show any adjustments made and we do not see where any notes were made
priorIf you could please provide us with more detail as to what was previously discussed and the reason for the adjustment we would be happy to honor thatWe sincerely apologize for any inconvenience or disappointment this may have causedYou can reach me directly at ###-###-####

***,Looks like we have sent a UOM file on December 22, and never received it backI have forwarded this to the appropriate department to have another form sentWe require this to be returned before any adjustments can be made-***

We are sorry to hear of the poor service receivedPlease be assured this is not our standard practiceWe have applied a full credit for order ***Please allow 1-business days for this adjustment to processAn updated invoice will be mailed reflecting this adjustment

Our records show order *** was placed on January 23, for the amount of $This order was placed onlineAll orders are processed as keyed by the customer at the time of order placementDarlene's name and address was entered for the shipping and billing addressPlease be aware
we do provide the option to enter the shipping and billing address separatelyWe apologize for any inconvenience or confusionWe would be happy to help resolve this, however we require a letter from the intended buyer (Mother) stating that she accepts responsibility for this orderOnce we receive this letter, we can move the order into the correct account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still feel that Figi's acted with hasteI mailed a check to pay off the balance, however, it was lost in the mail and I had to place a stop payment on that check They received payment in full, but not before they reported this account to my Equifax credit report
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

As requested we have applied a full credit bringing this account to a $balanceAn updated statement will be mailed If you have any additional questions or concerns, please let us know!

We apologize for the issues and poor service receivedWe provide the size and or weight of all our items both online and in the catalogWe advise checking the size prior to order placement.After reviewing this order we have found that order *** was placed online for 1- 3lb (oz) Spiral
Sliced HamWhen placing your online order we provide the option to select a size, either the 3lb (48oz) or the 7lb (112oz)We show the 3lb (48oz) ham was selectedAll web orders are processed as keyed by the customer at the time of order placementAs a courtesy we have applied an adjustment for the remaining balanceAn updated invoice will be send reflecting this.If you have any questions, please ask!

After further review of this account we have found that because this order was incorrectly placed in Kassie's name it is not truly Unordered Merchandise; therefore we require a letter from the intended buyer accepting responsibility for this orderAt that time the order will be removed from Kassie's name and placed under the correct buyer's name and informationAlso, this will be reported to the credit bureauWhen this order was placed online the shipping address was entered for both billing and shippingWe do offer an option to enter the billing address separatelyPlease accept our sincere apologies for any inconvenience or confusion this situation may have caused

My complaint is the fact that they still have not canceled my orders. I just went into my order status & I don't see any changes. I want that complete order canceled. They have had plenty of time to cancel the orders from the time I sent them the email & the first time I called them & they told me that they would cancel & they did nothing toward canceling the orders. This is all I want is for them to cancel all the orders that I placed with them on the 8th of November

After review we show order *** was received by mail on September 12, for the amount of $This order contained the following items 1- 2" Gusset Bed Topper $69.992- My
Pillow $(Each) $139.98Shipping & Processing $38.99TOTAL $248.96 This order was shipped to *** *** *** *** ** ***We received notification from FedEx that both packages were delivered September 20, As a one time courtesy we have applied a full credit to this orderAlso we will be waiving the late payment chargesYou will receive an updated invoice in the mail

After further review we have found that an Unordered Merchandise File has been opened on this accountOnce you receive the declaration in the mail, please complete and returnOnce we received the complete documents back your account will be clearedWe sincerely apologize for any inconvenience or
disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Elizabeth ***

We sincerely apologize for the inconvenience and confusionOrder *** contained two items, item 74R7- Eagle Corner LED Shelf with Remote and item 05W9- Naxa VR Glasses with ControlWe sent notification that item 74R7- Eagle Corner LED Shelf with Remote was out of stock and so a
credit was applied for this itemItem 05W9- Naxa VR Glasses with Control was still shipped out on December 20, and according to USPS Tracking this item was delivered on Saturday, December 23, Again we apologize for the disappointmentPlease be assured this is not our standard practiceIf you have additional questions or concerns, please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Susanne ***

Please be assured this has been forwarded on to our Tech Ops DepartmentWe are working to correct this issue If you have any additional questions or concerns, please feel free to contact us directly at ###-###-####

***,Our records show we have had previous correspondence with *** via emailWe do show an adjustment for the amount of $was applied back to his credit card on August 10, We do advise allow 1-business days for this to post to his credit cardAt the time of his first complaint
regarding double payment our system did not show two payments were received; therefore our associate responded with the information made available at that timeOur standard procedure is to receive proof of payment from the customer prior to forwarding for research. Our intentions were not to accuse *** of lying but to simply explain what our records show.Due to an update on our system varied accounts were double chargedWe realize the seriousness of the situation and are currently working with our IT Department to resolve this issue as soon as possibleThis was explained to *** via email today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Lori ***

Our records show both shipments to Leslie [redacted] along with the shipment to [redacted] have been cancelled. The shipments to [redacted] and [redacted] have been staged for shipment. Once an order has been staged we are no longer able to make changes or cancellations....

Due to the high volume of orders received this time of year we begin loading shipments on a drop truck as soon as they have been prepared. These orders already have shipping labels and tracking numbers assigned; therefore we are unable to cancel the shipment from our system. As a one time courtesy we will apply a credit for these shipments once we are able to access the order. We apologize for any inconvenience or disappointment.If you have any additional questions please feel free to contact us at ###-###-####.