Lewis Trucking

***, Per our email response sent to [redacted] on May 28, all late payment charges have been waived leaving her with a $balanceWe will consider this resolved as there is no balance on the accountWe have sent an updated invoice showing this - [redacted]

We apologize for the service you receivedPlease be aware we will send an email confirming your order has been accepted and another email confirming shipment of your orderWe apologize if neither of these emails were sentThese emails are auto generated by our system as we do not typically manually key these emails for each order accepted and shippedAs a courtesy we will be sending you an email breaking down the details of your orderPlease allow 1-business days for this email to be receivedIf you have additional questions or concerns, please feel free to contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

As stated in our previous response, we apologize for the poor service receivedThis issue has already been reviewed and addressed with the associateThank you for bringing this issue to our attention. If you have additional questions or concerns, please let us know!

The only problem I have with it is they did send one of the itemsI was told by customer service on December 21st that BOTH items had been cancelledI did receive it on the 23rd but refused itI didn't check the postmark but I have doubts as to when it was shippedI was told it wasn't coming at all on the 21stI ordered something else from elsewhere immediately after I spoke with them Whatever, I refused the package and sent it backI am just ready to end this and no more contact with/from themThank you

Stacy,
We called *** to resolve and sent an email confirming what was discussed
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.com
We are sorry to hear of the poor service you receivedPer our telephone conversation we have waived
the late payment charges on order numbers 14-40510-and 14-49381-which will bring both of these orders to a $balance
Order numbers 14-33962-0080, 14-61042-and 14-64546-currently have a remaining balanceWe advise contacting our Credit Department at ###-###-#### for alternate payment optionsIf you experience any trouble making these arrangements please feel free to contact us back at ###-###-####
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

As of 12/I have not rec'd any statement fromFigi's as they said they would

We are sorry to hear that you did not receive order *** and sincerely apologize for the service you received while trying to resolve this matterWe have applied a full credit for this orderPlease allow 1-business days for this adjustment to be posted to your account.If you have
additional questions or concerns, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Elizabeth ***

We apologize for the issues you experiencedBecause this order is from last holiday season we are no longer able to view any notes left regarding the orderIf you could please provide us with the reason you are disputing payment we may be able to better assist you. We look forward to hearing
from you!

We have waived the balance of order *** due to non deliveryPlease allow 1-business days for this adjustment to be posted to your accountIf you have additional questions or concerns, please let us know!

We apologize for the issuesWe have adjusted $on order *** to make $125.54. We have adjusted the entire balance of $from order ***All payments made will transfer to *** Also all late payment charges have been waivedThis will bring your total account
balance to $An updated invoice will be sent reflecting this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me even though their catalogs do not specify that one can only purchase "once" under their "pre-approved" credit amount of $90. It is advertising and fraudulent marketing and I will no longer be doing business with Figis and will make sure my many friends and family do the same through *** & ***
Regards,
Alice ***

As requested we have sent an itemized statement showing the items that were purchasedWe have also listed the order details below:Order *** was placed on November 2, for the amount of $ This order was received by mailAccording to the order form the credit plan was
selected for payment beginning February 14, All items were shipped to the buyerIn the event the buyer no longer recalls what they ordered or received, we have listed the items below 0575- Lace Elegance Pedestal $24.990751- 3lb Baby Swiss $36.998619- Garlic Potato Bread Bowl $29.996170- Honey & Pecan Ch Torte $29.99DISCOUNT $10.00-Shipping and Processing $41.98 TOTAL $153.94 The first payment was due on February 14, This information was provided on the catalog for reference at the time of making the mail orderAlso, we send an invoice to the buyer upon order acceptanceBecause we did not receive the February or March payment, we have applied two late fees in the amount of $eachIf there are additional questions or concerns, please let us know

***,Refunds do take a little timeWe attempted to contact Olivia via telephone, however we were unable to reach herOur records show this refund was sent on September 29, Olivia should receive this refund sometimes next week if not soonerIf there are any additional questions please feel
free to contact me at ###-###-####.-***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com: I hope FIGIS take care of the account I received five bills from Figis in the mail
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mary ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Darlene *** We did speak today and she has been very nice and I found the letter I previously sent to the company and am sending it back out to the address she provided

***,
We show a refund was issued on 4/After speaking with *** via telephone today Friday, May 29th we have found it was never receivedWe have voided this refund and will issue a new one

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Darlene *** Kelly tried to call me and I was asleep so I left her voicemail to call me again =) she is very nice to deal with so I am sure this will be resolved with her help

Our records show the refund was given on Wednesday, August 12thWe advise allowing 24-hours for an adjustment to post to his bank accountIf this adjustment still does not show, please let us know so that we can look into this issue