Lewis Trucking

We reached out to Darlene yesterday and requested the address that was provided to her, however she no longer had this address available. After contacting our Quality Assurance department we were unable to locate the paperwork sent. I have reached out to Darlene again today to request...

that she resend the paperwork, however I was unable to reach her. Please resend paperwork to:Figi's ATTN: Kallie * OR Kimmie [redacted]If you have any additional questions, please contact us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will pay that requested amount however I do want it noted that both heaters were returned in the same package so if they got one they got them both.  I do not want them stating one was not returned.  I will send in that requested amount and I never want to hear from this company again.  I will request from them separately that they remove my name from their mailing list.  Thank you.  
Regards,
Connie [redacted]

Yes, as previously stated after looking into this a little further and speaking with others that were working this, I have found that we were able to change the address on 3 of the 4 shipments. The 4th shipment was a comforter set which was already labeled and loaded on the truck. A new order was placed for the comforter and a credit will be issued to the original shipment to the wrong address, once we are able to access the order.We double checked the shipping address and 3 of the 4 shipments were changed to the correct address. The shipping address listed is: [redacted]. We were unable to change the address on the comforter as the label was already printed and the package was loaded on the truck for delivery. Once the package has been loaded on the delivery truck we are unable to make changes or cancellations. We have placed a new order to the correct address for the comforter. Also, a full credit will be applied to the original shipment for the comforter going to the wrong address.

We have waived all late payment charges, also the payment plan was changed with the first payment starting April. Because we already received payment the next payment will not be due until May. An invoice showing these adjustments has been mailed. If you have any additional questions please feel free to contact me at ###-###-####.

We apologize for the poor service received. As requested we have removed you from our mailing list and applied a credit in the amount of $20.00 for the late payment charges.  If you have any additional questions, please let us know!

Our records show this order has not been cancelled. We do show an attempt was made to cancel the order, however an error was made when cancelling; therefore it continued to process. We show the shipment to [redacted] has been cancelled. The shipments to Sherry and Richard are prepared to ship....

Once an order has been prepared we are not longer able to make changes or cancellations. We will apply a credit for these shipments once we are able to access the order. Please accept our sincere apologies for any inconvenience or disappointment this situation may have caused.-[redacted]

Once an order is placed, order processing begins immediatley. We are unable to make changes to the order once processing has began, however we are able to cancel the order. We apologize for the incorrect information provided to you. According to your records the shipment to Sherry [redacted] was...

refunded in full on 12/23/2016. Please let us know if your records do not match ours.

We were unable to locate the order in reference with the inforamtion provided. If we could please be provided with an order number it would be greatly appreciated.

[redacted],
This is the response to [redacted].
"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We do not show your return was received as of yet. What address was this returned to?

We have applied a full credit for this order and waived the...

late payment charges applied. Also we have contacted the Credit Bureau to have this removed from your credit report. Please allow 30 days for this to show on your credit report.

If you have additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 P.S. Figis called me a week ago and said they were sending the check after we confirmed my mailing address. They also claimed to have mailed on in APril which did not arrive. They cancelled that one before processing this new one. THank you again.

[redacted],
Our records indicate the reason for return was not provided on the return label. When an item is being returned due to personal preference the original shipping and processing charge will remain on the order. Also $8.99 will be applied when using the return postage charge. This information...

is provided on the return label. As a one time courtesy we have waive the shipping and processing charges and the $8.99 return postage charge. We called [redacted] to resolve this issue. He was satisfied with the adjustment.

We do not require the balance of [redacted] bank account. Also, because a check was sent we do require a copy of the front and back of the cashed check showing Figi's endorsement rather than a copy of her bank statement. We apologize for the inconvenience. Once we receive a copy of this cashed check we...

will make the necessary adjustments to [redacted] account. This may be faxed to us at [redacted]

We have attached a break down of both order with an open balance. If you have any questions, feel free to contact us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Dragana [redacted] P.S. This is fine with me. I was expecting from  Figis Inc. , more understanding than refund money. Psychological, from that poor service, I feel so helpless and  very much heras me mega they did to me that day. In this case Incorporation should be more involved in case  like this one. I will try get more satisfaction then just also poor letter , where they said that I got money back. Anyway, I did not get product, which I ordered.

[redacted], Our records show this payment was returned as the numbers provided did not verify. When the numbers provided do not verify we do not send notification to the bank. This payment was made online. Please be aware all online payments and orders are processed as entered by the customer. As a...

one time courtesy we will waive the $20.00 service charge. We apologize for any inconvenience or confusion. If you have any additional questions you can contact us back at ###-###-####.

We apologize for the less than delightful experience. Please be assured that we have applied a full credit for this order due to the fact that it was shipped in error. If you have any additional questions or concerns please feel free to contact us back at ###-###-####. Figi's Customer Care Team.

Our records show order [redacted] was placed for the amount of $59.96. We received a full payment on 02/08/2017. This payment was returned and a service charge was applied for the amount of $19.98 on 02/15/2017. Please be assured this service charge was removed the next day, 02/16/2017. On...

02/22/2017 we received a payment in the amount of $19.98. Your new balance is $39.98. If you have any additional questions or concerns, please let us know.

We have moved order number 15-49005-0690 from [redacted]'s account into [redacted] account. Please allow 3-5 business days for this to reflect on [redacted] account.

Hello - do you know what type of credit they plan on providing?  They did offer a 25% to 30% refund, before, I contacted you.  I was hoping for a complete cancellation.  I still do not understand why this company does not have control over their shipping department.  What if I have the gifts returned?  Thanks.

After reviewing this order we have found that the source code provided was [redacted] which provided Free Shipping with payments beginning July 4, 2017. All payment due dates and promotions are source code driven; therefore we advise using the source code that offers the payment plan and promotion you...

wish to use. Only one promotion can be used per order. As a courtesy we have reached out to our Credit Department and requested that they change the payment due date on order [redacted] to begin September 4, 2017 rather than July. We hope this helps.If you have any additional questions or concerns, please let us know!