Lewis Trucking

After reviewing this account we show two orders were placedThe order details are listed below: Order *** was received via telephone on August 31, for the amount of $This order contained the Petite Stand Mixer in BlueThis order was delivered on September 10, to the
following address: M *** *** ***
*** ** *** Order *** was received via internet on December 11, for the amount of $This order contained the HDTV Digital Antenna and the Digital TV Converter BoxThis order was cancelled and a letter was sent to you for your reference Because you are stating that the first order for the Stand Mixer was placed without your consent we have opened an Unordered Merchandise fileYou will receive a fraud packet in the mailPlease complete this and send it back to us If you have any questions or concerns, please let us know

Update- Looking into this a little further and speaking with others that were working this, I have found that we were able to change the address on of the shipmentsThe 4th shipment was a comforter set which was already labeled and loaded on the truckA new order was placed for the
comforter and a credit will be issued to the original shipment to the wrong address, once we are able to access the order. If you have any questions, please feel free to contact me directly at ###-###-#### Thank you,

After further research we were unable to locate this order using the information providedPlease provide us with the order number and or account number printed on the invoice receivedWe look forward to hearing from you! You may also contact us directly at ***

We apologize for the inconvenienceAll orders are subject to a final credit approvalPlease be assured these orders will cancel automatically after daysIf you have additional questions or concerns, please contact us directly at ###-###-####

Our records show there are a total of four orders with an open balanceThe orders are listed below: Order *** has an open balance of $The first payment was received on February 3, Your next payment is scheduled for March 14, 2017.Order *** has an open balance
of $The first payment was received on Novemeber 1, Another payment was received on February 3, Your next payment is due on April 14, 2017Order *** has an open balance of $The first payment was received on February 6, Your next payment is scheduled for march 14, 2017Order *** has an open balance of $The first payment was received on February 3, Your next payment is scheduled for March 14, 2017 If the due dates listed above are not the corrected dates, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Melissa ***

We apologize for the inconvenienceOur policy is to send a replacement of the original item OR we can issue a credit to the account holderWe are unable to replace this item with a different itemA credit would need to be issued to the original order and a new order would need to be placed
Because this order was placed by someone else we would need their permission to place another order under their accountWe will send you a gift certificate for the amount of the original item and you can choose another item to order in place of the Holiday Feast.If you have additional questions or concerns, please let us know

We apologize an invoice was not receivedPlease be assured we have sent another request to our Credit Department for an invoice to be mailedIf you do not receive this please let us know and we would be happy to manually mail one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this because I need some clarification on this matter before I can accept their resolutionOnce I receive the packet (which I'm still waiting on) and return it via mail to them, will this account be taken out of my name and closed? I will the hard inquire be taken off my credit report for good? I want my credit back to where it was before this hard inquire was on my account can they promise me that this will fix it?
Regards,
Kassie ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
David ***

We apologize for the service you receivedPlease be assured this is not our standard practiceAs requested we have applied a credit for the amount of This credit includes the shipping and handling for the two itemsPlease allow 1-business days for this adjustment to be posted to the
account. If you have any additional questions please feel free to contact us back at ###-###-####

We sincerely apologize for the inconvenience and confusionOrder number *** was placed over the phone using a credit card as method of paymentWe are unable to reverse this transaction.To use the payment option we advise selecting the deferred payment plan at the time of order placement
rather than providing a credit card numberWhen providing your credit card number the full amount will be charged once the items have shippedWe are unable to set up automatic payments; therefore we advise talking with your bank or credit card company regarding automatic payments in the future.If you have additional questions or concerns, please let us know!

We sincerely apologize for the poor experience with our companyAfter reviewing this order we have found that business day shipping for an additional was applied to this orderWe pulled your mailed in order to determine if you selected the expedited shipped or if there was a keying error
The mailed in order form does not indicate express was selected; therefore we have applied a credit for the express shipping and the standard shipping cost for the total of $Please allow 1-business days for this to be applied back to the credit card usedWe sincerely apologize for the inconvenience

We apologize for the issues you experiencedOnce an order has been prepared we are no longer able to make changes or cancellationsThis time of year becomes very busyWith the high volume of orders received we begin preparing the orders and loading them on a drop truck weeks in advance; therefore even though you may have requested the cancellations in advance we were unable to make these changesPlease be assured we have applied a full credit for the shipments there were sent outPlease allow 1-business days for this adjustment to process.Figi's Customer Care Team

***,This order was placed on November 19, for the amount of $The firstpayment was to begin in FebruaryWe did not receive payment until September 9,This account was sent to collections on August 17, which was prior to receiving this paymentWe are unable to remove
files from the credit report unless it was done in error by Figi'sWe apologize for any inconvenience.-***

We apologize for the inconvenienceThis has been passed along to our credit department so that they can consider other optionsWe have waived all late fees as requestedAlso, to clear the balance and for the inconvenience we have waived the shipping fees on one of these ordersYou
will receive an updated invoice reflecting thisIf you have any questions or concerns, please ask!

Our records show that three orders were placedThe
first order number is ***This order was placed for the amount of $This order was accepted on Figi's Credit PlanTwo more orders were placed after this and were placed on hold for a down paymentYour original order consumed most of the pre approved credit amountPlease be aware our catalogs are printed months in advanceAlso, all orders are subject to a final credit approval. This information is provided on the order form attached inside the catalogOnce an order has been placed on hold for down payment we are unable to access this order as it is being held by our Credit DepartmentThese two orders will not go out as a down payment is requiredUnless you decide to make the down payment the orders will automatically be cancelled outWe apologize for the inconvenienceIf you have additional questions or concerns, please let us know

After searching for Gladys under the same address listed for *** I was able to locate the accountI will take care of removing her from our mailing listAdditional mailings may be received as our catalogs are preprinted, however they will step after the preprinted catalogs have been
mailed

As requested, we have removed *** name from our mailing listPlease be aware that catalogs are addressed in advance and she may receive additional mailings before removal is completeWe apologize for any inconvenience this may causeIf you have additional questions or concerns,
please feel free to contact us directly at ***Thank you and have a great day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Is it I owe plus or just And yes I accept it
Regards,
*** *** ***