Lexington Law Firm

Complaint: [redacted]
I am rejecting this response because:
Sincerely,  a
[redacted] I demand a refund based on their own promises of results. There were o results. They can spout legal ease all day long they did not achieve results. If you hire a business to clean your home a they bring cleaning supplies and they leave and your home is still dirty you don't pay. They did NOTHING.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A refund of my payment will be acceptable. Again, I disagree that having the incorrect address sent to the credit...

bureaus was not harmful. Case in point being that I was not able to access my own credit report on one of the bureaus website because my address information did not match what they had in their system, presumably because they had updated it to the faulty information supplied by Lexington Law. But I accept their agreement to refund the payment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:THAT IS ABSOLUTELY FALSE! I NEVER FILLED OUT ANYTHING IN THEIR WEBSITE BECAUSE I DON'T NEED A LAWYER. THE PHONE REP EVEN TOLD ME FREEDOM DEBT RELIEF WAS THE ONE TO GIVE THEM MY INFORMATION. 
Sincerely,
[redacted]

This is Lexington Law Firm’s formal response to Ms. P[redacted]’s Revdex.com complaint. Per Nikole P[redacted]'s agreement with Lexington law Firm; TERM AND CANCELLATION  You may suspend or cancel this Contract at any time and in a number of ways, including: (a) telephoning Lexington,...

(b) signing and mailing Lexington one of the Notices of Cancellation, or (c) sending Lexington a written request. Lexington honors all cancellation requests without condition or charge that are sent to Lexington within the first five days of the date of this Contract. It may take up to three business days from the day Lexington receives your request to process it. Cancellation requests sent after the first five days may result in a charge.  The length of time you may wish to engage Lexington will likely depend on a variety of factors, such as: your individual credit goals, your timely participation, the complexity of your case (e.g. the type and number of unfairly or inaccurately reported credit information subject to substantiation), initial and subsequent positions taken by a particular Furnisher or Bureau regarding an affected credit report item, new information added to your credit profile during your Representation, changes to your initial credit goals, and other related factors. This contract continues from month to month. You are advised to review your case at least each month and determine whether you wish to continue Lexington’s Representation or suspend or cancel it. Per Ms. P[redacted]'s request her case has been closed and she will not be billed. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. We remain unable to agree with the customer, and his admission that he failed to read our agreement before signing explains how he came to suffer such confusion.  However, he also states he will be satisfied with a refund of $95 to $100.  Our previous responses have addressed any concerns fully and states our position clearly for those with discernment.   Therefore as a courtesy, and as an offer of goodwill, we are accepting customer's offer to resolve this complaint by returning the amount requested.   Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm has received Mr. [redacted]’s complaint and an attorney has reviewed his case in regards to his claims found therein. Lexington is troubled to hear of the...

issues that arose during Mr. [redacted]’s time with Lexington. Lexington takes all complaints very seriously and strives to resolve them in a timely manner. Mr. [redacted] signed up with Lexington for credit repair services and remained a client for a period of just over four months. Lexington is confused as to Mr. [redacted]’s comment that nothing has been done as promised on the contract as Mr. [redacted] has seen a total of 10 negative items removed from his credit reports during this period. Those reports are available for Mr. [redacted] to review if he would like them. An attorney has reached out to Mr. [redacted] in an attempt to resolve his concerns with Lexington. After speaking with him, Lexington and Mr. [redacted] have come to a suitable resolution that should allow all parties to move forward at this time. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They failed to let you know beforehand that they were only offering the discount for one month only.  It wasn't until I was billed did I found out.
Sincerely,
[redacted]

RE: [redacted] and [redacted] This is Lexington law Firm’s formal response to Mr and Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm is disappointed to hear of Mr. and Mrs. [redacted]’s dissatisfaction and any problems they had with Lexington’s credit repair services. Lexington Law...

Firm strives to ensure that any matter of this nature is resolved promptly and to both parties’ satisfaction. The [redacted]’s signed up to have Lexington Law Firm address the negative items on their credit reports. As a credit repair organization, Lexington fully complies with the Credit Repair Organizations act. Within that adherence, Lexington does not bill clients until after work has been performed on their case. When the [redacted]’s closed their case they each had a final bill for work that was completed on their behalf since the last payment made. Lexington’s billing procedure is outlined in the engagement agreement each person signs when they become a client. Lexington has taken steps to resolve the concerns of Mr. and Mrs. [redacted] so that each party will be satisfied and can move forward. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm helps its clients to ensure the negative items listed on their reports are an accurate and verifiable portrayal of their credit history. Although hard...

inquiries may affect a person’s credit score, Lexington’s representation focuses on the negative history aspect of the credit report. Lexington does not challenge hard inquiries for client and this is indicated to clients in the engagement agreement each client signs. Lexington does, however, provides tools to coach and help client with other factors that influence their credit score, including hard inquiries. Upon receiving this Complaint from Mr. [redacted], an attorney from Lexington reviewed his case and reached out to speak with him about the details of his Complaint. After speaking on the phone, Lexington has made sure Mr. [redacted] understands the extent of its services and verified with him that his Complaint has been resolved. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm assists clients in challenging the accuracy of questionable negative information appearing on credit reports. Consumers can absolutely repair...

their own credit without hiring a law firm or a credit repair organization. Many consumers, however, find themselves overwhelmed with the process or lack the resources to effectively repair their credit. Lexington is proud to offer and perform credit repair services on behalf of its clients. Lexington has considered Mr. [redacted]’s comments and respects that he does not want to be contacted. Accordingly, Lexington has taken steps to reach a resolution that it considers to be in Mr. [redacted]’s best interest. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any troubles this individual may have had while a client. Ms. [redacted] engaged Lexington to represent her in credit repair to...

address negative items appearing on her credit report. Lexington strives to help all its client achieve a fair and accurate credit profile. Clients may end their representation with Lexington by calling, emailing, or chatting with the firm. Upon review of this Complaint, the firm reviewed Ms. [redacted]’s case and noted that when she called Lexington around June15th, the call disconnected before any communication about her case occurred. If Ms. [redacted] intended to cancel that day, Lexington had no knowledge as the call was disconnected. No other records of Ms. [redacted] ending her termination can be found. An attorney from Lexington tried to reach out to Ms. [redacted] via telephone and email, but as of the time of this Response has not heard back from her. The firm has, however, taken steps it feels is adequate to resolve Ms. [redacted]’s concerns. Those steps were communicated to her through email. If Ms. [redacted] has any additional questions or concerns, Lexington would advise her to contact the firm as indicated in the voicemail or email. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Thank you for bringing Mr. [redacted]’s concerns to our attention.  We have thoroughly investigated Mr. [redacted]’s concerns.  As a result of this investigation, we have...

removed Mr. [redacted]’s contact information from our system.  Going forward Mr. [redacted] will not be contacted by our firm.  We trust that this resolves Mr. [redacted]’s concerns.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] This is Lexington Law firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Customer's allegations are extremely unlikely given the sign up protocol we have in place.  Accordingly, the recording of her sign up request by telephone call was...

located and reviewed.  As we suspected, this customer specifically and clearly agreed to be charged the 14.99 so that we could provide the consultation regarding her specific situation.  This charge enables a third party to provide us with her credit report and is necessary to discuss her situation.  We retain the recording as proof, as well as the specific text messages that she provided to us, agreeing to this charge.  It is a fact that she was aware of the 14.99 charge, aware it was billed by a third party provider, not us, and she specifically agreed to it.  We did agree to hold off on her first work fee of $24.95, until December 3rd, but she fully understood the 14.99 would come out immediately.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because:I would like to make sure that I will not be charged a fee for the month of June. I received an e-mail stating that I would be charged an additional monthly fee. The advertising and representatives that a customer speaks with at Lexington give misleading information. Yes 4 negative items we removed form my account and I did nothing different from what I was doing before.I continued to pay my bills on time and did not inquire any new debt. I am not sure if your calls are recorded but you should make those calls public - so that future customers can see  and hear the difference in between what you print and your representatives say. The fact that you could not guaranteed me a better credit score was not verbally stated to me the first time around. I was told that my credit score would increase once negative items were removed - it was not until I called to cancel that I was told something different. I want to make sure that I will not be charged another monthly  fee for the month of June or in the future.  
Sincerely,
Cleyde [redacted]

RE:[redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. We have your agreement in writing indicating your understanding that any results are dependent upon the investigation completed.  Obviously we cannot expect a creditor to...

remove an accurate item.  We also don't pretend we somehow become responsible for your credit profile or the items you don't like on it. You told us which accounts were incarnate and we challenged them as promised.  We notice that you received a deletion from Equifax, and one from Trans Union during your short time with us.  Additionally you may believe you had something to do with our removals on your behalf, and it is possible.  But you asked us to do this for you, and we agreed to do it.  You agreed to pay us.  To double your efforts are your own choice, but we send our challenges directly to the bureaus and they respond directly to us with the results after the 30-45 day investigation period proscribed by law has transpired.  Your parallel work is not obvious as the ‘cause' of our results.  More than likely this redundancy can cause problems in the process while you employ us.   We can explain strategy to you better if you simply call and ask to speak with an attorney about your case.  This is something every customer can request, at any time.Much of our strategy evolves from the decades of experience we have acquired in dealing with sometimes adversarial credit bureaus and or creditors, and we have noticed that many creditors change contact addresses for whatever reason regularly.  Especially certain 'collection agencies'.   We won't know until we send the challenge and the mail is returned.  Quite routine actually.  For us it is extra work that we willingly supply to you.  We only ask for your understanding that there is nothing that can be done about certain creditors and collectors shifting mailing addresses.  We use the address they supply as part of the information appearing on your report.    We are also prepared to track down addresses once this comes to our attention.  Communication to us that this has occurred is imperative.  Please understand that many things can arise that we will have to deal with during your tenure.  We may ask for documents.  We actually get complaints from some, such as "what am I paying you for if I have to find and forward documents’.  Simply understand this is common in legal work, to have the client supply documents that support their position.  The same goes for returned mail.  You simply advise us, return the envelope to us, and we will try to find out what the new address is.  It happens because your creditors supply the wrong address to the bureaus.   We do not create this situation, we respond to it as part of your service.  Regarding your allegation of 'doing nothing'.  We have the documentation of all work done that you may request at any time if our constant email updates on progress are not sufficient for your understanding.  You are advised that your position is not correct, we did the work we promised to.   Your belief that even accurate items would come off did not come from us, but is perhaps an assumption on your part that is clearly contradicted in the agreement we made.  Since your allegations of 'no results', 'doing nothing', are completely untrue we ask that you request your file through contacting us, and we will send you a copy so you will see the facts.  Additionally, you were only billed after each months work was complete, and you knew you could cancel at any time if you felt our 'results' were not good enough for you.  Since you know which items are likely to come off, you are best at making this decision.  In fact our agreement you signed specifically gives you the responsibility to review your progress each month and decide whether to continue.   We do not accommodate complaints about ‘results’, as it is too easy for some to have us work on their case challenging dozens of items for year, testing their assumptions or positions, and then blame us when things are not removed.  This policy prevents any possibility of reasonable disappointment with us.  You were in the driver’s seat.  You know what can be expected to be removed, and it is not reasonable to blame us for any items your creditors refused to remove.   As in any legal work, or medical work, ( two of the four true 'professions'), you may not receive the results you like, but you are paying for our time and attention to a matter that is not predictable with certainty.   If a lawyer takes your case to court and loses, you will still pay for his time.  If a doctor consents to treat you, he may fail.  You will still pay for his services.  We appreciate the opportunity to explain these basic principles and hope for your understanding.  For your confusion and as a gesture of goodwill we will return your last monthly payment of $99.95 towards resolution of this matter. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Lexington Law did refund a portion of my money after speaking with me on the phone about my case. Thank u for your help in the matter. I really appreciate the time frame and response from start to finish in the matter. 
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington is sorry to hear of any problems that may have arisen while Mr. [redacted] was a client. Lexington tries to have multiple ways of communicating with...

clients in order to accommodate them, including phone, email, and chat options. When an individual becomes a client he or she is given a number for the paralegal team and can also log in to the client website. Lexington also communicates with its clients by sending emails regarding actions taken on their cases attempting to respond to clients’ needs as they arise. Upon receiving this Complaint from Mr. [redacted], and attorney from Lexington reviewed his case and reached out to him. Although unable to reach him at the number provided, Lexington has taken steps it feels should resolve his Complaint and have communicated with Mr. [redacted] over email. If Mr. [redacted] has any questions or concerns about his Complaint, Lexington would urge him to reach out directly to Lexington as indicated in the email sent to him.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington allows for several different ways for a client to terminate the representation, as long as the termination request is clearly made. This can be done over...

the phone or by chat with a paralegal, or by mailing in notice directly to Lexington. If there is ever any question regarding dates of termination Lexington will certainly investigate and work with its clients to come to the correct resolution. An attorney from Lexington has reached out to Mr. [redacted] regarding this manner and the payments he made to Lexington. After communicating about his case, Lexington and Mr. [redacted] have come to an amicable resolution to his Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

We received the following message from the business regarding your complaint: Re: #[redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Customer attested she read and understood all terms, then electronically signed a...

contract so that we could work in advance, and bill after the fact.  We have proof that customer agreed to our billing and to the late fee if she failed to pay.  We are legally entitled to bill her card and retain the proof of this authorization.  Customer knew she could cancel within the first five days and not be charged.  Customer signed up on 7/22/16, and then cancelled on 8/8/16.  This was well past her 'grace period'.   Additionally we performed the work as agreed, challenging the items she told us were inaccurate.  There have even been removals according to our latest update provided us on 8/13/2016.   We also have her written and signed contract on file which she can request at any time, along with records of the challenges we made.  Customer can easily contact us for any other details she would like.  Thanks,Kristine G[redacted]|Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if any. Email is covered by the Electronic Communications Privacy Act, 18 USC §§ 2510-2521 and is legally privileged.