My Manager Dominic F [redacted] after speaking with Mr [redacted] and canceling his warranty for him has said he was satisfied and would withdraw any complaints he has Dominic has been in contact with the customer and we are canceling the warranty as of the Revdex.com complaint date
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
This was a Total Loop appt made by Vince We structured the deal as and Dave and myself tried to explain to Mr [redacted] that it was an estimated proposal by a third party, subject to the vehicle selected and trade value He felt we should be able to honor the deal exactly as written ( it looked like the money factor they were using was incorrect and I'm not sure what they calculated for a residual ) We certainly will continue to deal with MrIttikhar in a professional and honest manner to ensure he get's a fair deal if he so chooses Respectfully Donato ABenevento Sales Manager Lia Toyota of Colonie
We attempted to reach out to the customer by phone and email An antenna is not a covered component for NYS warranty and we are not able to reimburse for this However, I would offer to do it at our Ram location in Schenectady or Northampton MA if the work has not been completed
We would be happy to reimburse Mr [redacted] for the cost of his service, he would need to provide us a copy of his receipt Going forward he can have the services done at our Honda location He should contact Heather D [redacted] at ###-###-#### to arrange refund Michael AC [redacted] Controller
Revdex.com:I did recieve a rental while service was being doneI was given no choice but to get a rentalI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
To whom it may concern, [redacted] brought her car in to us for the first time on 6/16/with 69,miles on it to perform two recallsThe first recall was 08-01-sab wiring clip/wire reroute the second recall was front lower control arm/frt sub frame inspection and rustproofThe exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leakingPrior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normalThe repair would be to replace the center flex pipe We offered to not charge for labor to install the flex pipe if the customer wanted to supply the partsThis is considered collateral damage and is not related to the recall performed this was also explained to the customerI have not heard from the customer to take me up on my offerNo further repairs have been made at this timeAlso the technician noticed the front flex pipe was previously replaced prior to arrival at our shopSalvatore L [redacted] General Manager Lia Hyundai of Hartford ** [redacted] [redacted]
Revdex.com:I was never contacted once, but cosigner [redacted] was and reviewed the response made by the business in reference to complaint ID [redacted] and we discussed to accept their offer to repaint hood and remove scratchesHood was repainted however they were extremely unprofessionalPicked up the car a week ago and still waiting on paperwork detailing work that was completed ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To assist us in bringing this matter to a close, He's a liar - he told me it was sold that morning so he's lying one way or the otherThe buffoon that thought this was all so funny deserved more than the middle [redacted] He's lucky we would like to know your view on the matterRegards, [redacted]
We truly apologize for the miscommunications and the anxiety felt by Ms. [redacted] .At this point new tires and locking lug nuts have been installed. As a good will gesture we are offering a $100 Lia Gift Card to be used against future service to try to earn Ms. [redacted] 's business back. Thank... You, [redacted] Controller Lia Group, Inc.
On Feb 25th 2014 [redacted] spoke with Ms. Persaud and sent in all the documentation for the cancellation of the vcs to [redacted] . The cancellation was stuck in processing because the customers signature was not on the original cancellation. A few weeks later Nick spoke with [redacted] and followed up with [redacted] , who stated that they were 62 contracts behind on cancellations. The warranty was canceled and confirmed on 10/14/14 with [redacted] and Ms. [redacted] is to receive 100% of her refund.Thanks, [redacted] Lia Toyota of Colonie
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I ended up paying the debt because I am in the process of buying a house and could not proceed with the mortgage application without the payoff letterI do not wish to pursue any action with the dealership.Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I no longer want to deal with this situation, This response did not resolve my complaint, however, I no longer want to pursue it because I have gotten no where I would like Lia to know that I am going tell people in all of the organizations I belong to about my story and highly recommend that they do not go to Lia during their next purchaseI have spoken to multiple other people and they have all stated that their experiences were of the same quality Regards, [redacted]
Lia Toyota is responding to the complaint you received from [redacted] regarding vehicle pricing. Our sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock one is blue with 63,669 miles that we was listed... online on the 1st of April for $16,000 and the other one is gray with 52,148 miles listed online for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on [redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his concerns with our Dealership, and to see if there was anything I can do to rectify the situation and expressed how important his business is to us. We take our customer experience very seriously and we had an extensive meeting with all of our staff to go over policies and procedures for quoting online special pricing on used vehicles to our customers so this will not happen in the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
Unfortunately, the model purchased by the customer did not have the UConnect system readily available. The customer’s need for this system was not brought to our attention prior to purchase. If it had been, we would have shown him different models. After the fact, we have reached out to the... customer to try to get him into a model that better suits his needs, but he isn’t interested in a trade or putting more money into the vehicle.
To whom it may concern: I’m responding to a complaint that was written by Mr [redacted] on his Nissan Lease return on June 15, The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he re-leased a new vehicle Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr [redacted] qualified for I have spoken with RPM, the grounding company, and they assured me that Mr [redacted] previous lease is now grounded and NMAC has been informed I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts They have assured me that Mr [redacted] previous lease account is now paid in full Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr [redacted] vehicle I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future Please let me know if there’s any other information neededThank You, Jim [redacted] General Manager Lia Nissan of Enfield
Ms [redacted] was mailed an insurance company supplement check that is due to us We warrant our work and we reasonably resolve customer complaints but there will be no discussion until we are paid for the services provided Respectfully, [redacted] Controller
[redacted] brought her vehicle in on April the ThirdThe technician test drove the vehicle and found the rear struts were making noiseThe technician replaced the struts and the Service Advisor ( [redacted] ) test drove it and found the noise to be gone [redacted] *** brought the vehicle back in on April the 13th stating it was still making noiseI went out to her vehicle and was able to verify her concernI had the vehicle brought into the shop and diagnosedThe technician found that the right rear control arm was failingI then put [redacted] in a rental vehicleThe Technician replaced the control arm and then he and I test drove the vehicleWe found that there was no noise and the vehicle was operating as designedWe sent the vehicle to the body shop to have the scratch on the driver’s side door taken care ofWhen [redacted] picked up her vehicle she noticed a different scratch on the driver’s side, another on the rear passenger door and a dent on the front passenger doorShe also found marks on the hood of the car [redacted] contacted [redacted] Fullerton on April 24th [redacted] Fullerton (Parts and Service director) looked at the vehicle with [redacted] (Body Shop Manager) and then contacted [redacted] and advised her that Lia would take care of the dent and the scratch out of good-will but were not taking care of the marks on the hood because they were stone chips and had been there for some time due to rust forming [redacted] okthe repairs and they were performedWe stand behind the vehicle we sold and did everything possible for customer satisfactionSincerely, [redacted] Service Manager Lia CJDR
We have reached out to Mr [redacted] and we believe we have come to agreeable terms on the purchase of a vehicle Michael ACastren Controller Lia Group, Inc
My Manager Dominic F [redacted] after speaking with Mr [redacted] and canceling his warranty for him has said he was satisfied and would withdraw any complaints he has Dominic has been in contact with the customer and we are canceling the warranty as of the Revdex.com complaint date
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
This was a Total Loop appt made by Vince We structured the deal as and Dave and myself tried to explain to Mr [redacted] that it was an estimated proposal by a third party, subject to the vehicle selected and trade value He felt we should be able to honor the deal exactly as written ( it looked like the money factor they were using was incorrect and I'm not sure what they calculated for a residual ) We certainly will continue to deal with MrIttikhar in a professional and honest manner to ensure he get's a fair deal if he so chooses Respectfully Donato ABenevento Sales Manager Lia Toyota of Colonie
We attempted to reach out to the customer by phone and email An antenna is not a covered component for NYS warranty and we are not able to reimburse for this However, I would offer to do it at our Ram location in Schenectady or Northampton MA if the work has not been completed
We would be happy to reimburse Mr [redacted] for the cost of his service, he would need to provide us a copy of his receipt Going forward he can have the services done at our Honda location He should contact Heather D [redacted] at ###-###-#### to arrange refund Michael AC [redacted] Controller
Revdex.com:I did recieve a rental while service was being doneI was given no choice but to get a rentalI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
To whom it may concern, [redacted] brought her car in to us for the first time on 6/16/with 69,miles on it to perform two recallsThe first recall was 08-01-sab wiring clip/wire reroute the second recall was front lower control arm/frt sub frame inspection and rustproofThe exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leakingPrior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normalThe repair would be to replace the center flex pipe We offered to not charge for labor to install the flex pipe if the customer wanted to supply the partsThis is considered collateral damage and is not related to the recall performed this was also explained to the customerI have not heard from the customer to take me up on my offerNo further repairs have been made at this timeAlso the technician noticed the front flex pipe was previously replaced prior to arrival at our shopSalvatore L [redacted] General Manager Lia Hyundai of Hartford ** [redacted] [redacted]
Hello,Please see the postal receipt sent to Ms [redacted] attachedThank You
Revdex.com:I was never contacted once, but cosigner [redacted] was and reviewed the response made by the business in reference to complaint ID [redacted] and we discussed to accept their offer to repaint hood and remove scratchesHood was repainted however they were extremely unprofessionalPicked up the car a week ago and still waiting on paperwork detailing work that was completed ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To assist us in bringing this matter to a close, He's a liar - he told me it was sold that morning so he's lying one way or the otherThe buffoon that thought this was all so funny deserved more than the middle [redacted] He's lucky we would like to know your view on the matterRegards, [redacted]
We truly apologize for the miscommunications and the anxiety felt by Ms. [redacted] .At this point new tires and locking lug nuts have been installed. As a good will gesture we are offering a $100 Lia Gift Card to be used against future service to try to earn Ms. [redacted] 's business back. Thank... You, [redacted] Controller Lia Group, Inc.
On Feb 25th 2014 [redacted] spoke with Ms. Persaud and sent in all the documentation for the cancellation of the vcs to [redacted] . The cancellation was stuck in processing because the customers signature was not on the original cancellation. A few weeks later Nick spoke with [redacted] and followed up with [redacted] , who stated that they were 62 contracts behind on cancellations. The warranty was canceled and confirmed on 10/14/14 with [redacted] and Ms. [redacted] is to receive 100% of her refund.Thanks, [redacted] Lia Toyota of Colonie
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I ended up paying the debt because I am in the process of buying a house and could not proceed with the mortgage application without the payoff letterI do not wish to pursue any action with the dealership.Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I no longer want to deal with this situation, This response did not resolve my complaint, however, I no longer want to pursue it because I have gotten no where I would like Lia to know that I am going tell people in all of the organizations I belong to about my story and highly recommend that they do not go to Lia during their next purchaseI have spoken to multiple other people and they have all stated that their experiences were of the same quality Regards, [redacted]
Lia Toyota is responding to the complaint you received from [redacted] regarding vehicle pricing. Our sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock one is blue with 63,669 miles that we was listed... online on the 1st of April for $16,000 and the other one is gray with 52,148 miles listed online for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on [redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his concerns with our Dealership, and to see if there was anything I can do to rectify the situation and expressed how important his business is to us. We take our customer experience very seriously and we had an extensive meeting with all of our staff to go over policies and procedures for quoting online special pricing on used vehicles to our customers so this will not happen in the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
Unfortunately, the model purchased by the customer did not have the UConnect system readily available. The customer’s need for this system was not brought to our attention prior to purchase. If it had been, we would have shown him different models. After the fact, we have reached out to the... customer to try to get him into a model that better suits his needs, but he isn’t interested in a trade or putting more money into the vehicle.
To whom it may concern: I’m responding to a complaint that was written by Mr [redacted] on his Nissan Lease return on June 15, The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield when he re-leased a new vehicle Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr [redacted] qualified for I have spoken with RPM, the grounding company, and they assured me that Mr [redacted] previous lease is now grounded and NMAC has been informed I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts They have assured me that Mr [redacted] previous lease account is now paid in full Also, that there would be no derogatory recording on his credit bureauUpon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr [redacted] vehicle I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future Please let me know if there’s any other information neededThank You, Jim [redacted] General Manager Lia Nissan of Enfield
Ms [redacted] was mailed an insurance company supplement check that is due to us We warrant our work and we reasonably resolve customer complaints but there will be no discussion until we are paid for the services provided Respectfully, [redacted] Controller
[redacted] brought her vehicle in on April the ThirdThe technician test drove the vehicle and found the rear struts were making noiseThe technician replaced the struts and the Service Advisor ( [redacted] ) test drove it and found the noise to be gone [redacted] *** brought the vehicle back in on April the 13th stating it was still making noiseI went out to her vehicle and was able to verify her concernI had the vehicle brought into the shop and diagnosedThe technician found that the right rear control arm was failingI then put [redacted] in a rental vehicleThe Technician replaced the control arm and then he and I test drove the vehicleWe found that there was no noise and the vehicle was operating as designedWe sent the vehicle to the body shop to have the scratch on the driver’s side door taken care ofWhen [redacted] picked up her vehicle she noticed a different scratch on the driver’s side, another on the rear passenger door and a dent on the front passenger doorShe also found marks on the hood of the car [redacted] contacted [redacted] Fullerton on April 24th [redacted] Fullerton (Parts and Service director) looked at the vehicle with [redacted] (Body Shop Manager) and then contacted [redacted] and advised her that Lia would take care of the dent and the scratch out of good-will but were not taking care of the marks on the hood because they were stone chips and had been there for some time due to rust forming [redacted] okthe repairs and they were performedWe stand behind the vehicle we sold and did everything possible for customer satisfactionSincerely, [redacted] Service Manager Lia CJDR
We have reached out to Mr [redacted] and we believe we have come to agreeable terms on the purchase of a vehicle Michael ACastren Controller Lia Group, Inc