Linksys

Revdex.com Offices,We made an attempt to reach Mr [redacted] with the phone number he providedUnfortunately his phone number [redacted] is no longer in service.We sent emails to the customer providing our direct phone number for assistanceWe are still waiting for a response from Mr [redacted] [redacted] .Sales Force Case: [redacted] Regards, [redacted] ***Office of the President

Revdex.com Offices of San Diego,We made attempts to reach Mr [redacted] to assist him with his Linksys router issuesMr [redacted] would not accept assistance from our overseas techniciansWe set up a call back and provided solutions via email from our technician in Irvine, California(Attachment) Sales Force Case: [redacted] Sincerely, [redacted] ***Office of the President

To Whom It May Concern, We will reach out to Mr [redacted] today again and remind him that we need the defective router [redacted] back first before we can set up a check request(company policy) We provided a prepaid packing label to the customer and our records indicate the return package has yet to be returned(UPS Tracking # [redacted] ) Sales Force Case: [redacted] Regards, [redacted] Office Of The President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Has been resolved, but I will never buy againRegards, [redacted]

To Whom It May Concern,The customers new [redacted] router shipped out 6/18/under order # [redacted] UPS groundThe tracking number is [redacted] and the customer will receive her new router within 4-business days.UPS will update the tracking information within 24-hours[redacted] *** Sincerely, [redacted] ***Office Of The President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com Offices, We reached out to [redacted] on three separate occasionsEach time we left a voice message with a direct phone number and emailed the customer regarding his complaintWe were able to cancel his order in timeThere were no charges applied to his credit cardThe hold on his credit card is lifted and the case has been set to resolve.Order: [redacted] Sales Force Case: [redacted] Thank you, [redacted] ***Office of the President

Revdex.com Offices,We believe in our products along with our tech support teamWe are sorry for the issues the customer had with our Linksys routersOur tech support team will assist him once he receives the new WRT routers.Respectfully, [redacted] ***Office of the President

Revdex.com Offices, I personally made phone attempts to reach [redacted] and provided my direct phone numberEach time I called a voice recorder came up and I left a voice message.The customer has yet to call back in regards to his complaint.Sales Force Case # [redacted] Sincerely, [redacted] ***Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have tried calling me but when they have I was working and am not able to talk on the phone....As for the email I have not received any email from them and if I had I would have responded because they owe me a range finderand usb stick for the purchase of the [redacted] Regards, [redacted]

To Whom It May Concern,We spoke with [redacted] this morning and explained our company policy in regards to shipping cost.In this particular case we have waived the shipping cost and will refund the customer the $shipping charges.The refund was sent to our accounting team and the customer was pleased with the call back and resolution [redacted] ***Office Of The President

Revdex.com Offices, We will reach out to [redacted] today and provide updatesThank you, [redacted] ***Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't agree with Linksys decision I want them to make a offer to sell me a router similar called the Linksys EA6500-RM with a discounti only had the one I currently have which is the Emonths now I bought it from them on their store on [redacted] and I believe therouter I have was sent to me with Spyware cause every since I installed since Aug , I've had issues with Viruses , Spyware , Malware so yes I believe they sent me a router that is faulty and I got [redacted] Live Link that I paid a subscription but when this current router goes outi have problems with my emails getting hijacked too so I know it's the router they need to sell me a new one even it's refurbished with a discount Regards, [redacted] ***

To Whom It May Concern,We reached out to [redacted] today and assisted him with his issues regarding our router WRT1900ACWe suggested to have his case escalated to our SET team(Sustaining Engineering Team) The customer agreed and will receive a callwithin hours to resolve his issues.Thank you, [redacted] ***Office Of The PresidentBelkin/Linksys [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I greatly appreciate Linksys' call today and sending replacement units It's undetermined if that will actually fix the problem I very much hope that resolves the problem, in which case when confirmed resolved we can close out the Revdex.com incident.] Regards, [redacted] ***

To Whom It May Concern, We tried calling the customer but she is not available, we left her a voice mailWe also sent her an email to notify the we called The full refund request has been forwarded to Accounting Department for processingThis will be given a an exemption for the customer We will call the customer back tomorrow Please refer to case# [redacted] Sincerely, [redacted] ***Office Of The President

Revdex.com Offices,Our agent [redacted] spoke with Mr [redacted] regarding his refundThe refund was processed on May 11th, I sent the customer an email apologizing for the delayDepending on when we receive the customer's package it may take 24-hours for the refund to be processed (Attachment)The customer was satisfied with [redacted] explanation.Sales Force Case: [redacted] Order # [redacted] Thank you, [redacted] ***Office of the President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] was a great representative of the Belkin/ Linksys I wish I would have come into contact with him prior Unfortunately all the contact with Linksys, including initially answering this Revdex.com Complaint, were with subcontracted Agents in the Philippines who hung up rather than transferring me to their Manager[redacted] was tasked with putting forth their businesses position and did this by reading a letter that was written by their legal department Some of which was shown in their reply to this complaint I countered with thousands of articles and research findings attained through independent studies, some double blind, by neutral parties and government, which assert the contrary.TO KNOW THE TRUTH ABOUT the NEGATIVE HEALTH EFFECTS OF RADIATION, all one needs to do is perform a search on Google similar to: "NEGATIVE HEALTH EFFECTS OF RADIATION" You will find the same information I included in my email to Linksys I attempted to past it below, but am not sure what will be displayed.Again, [redacted] was a friendly, and genuinely nice person, but his company chooses not to at least investigate, yet alone address, the large volume of data that is being made daily on the Negative Health Effects of Radiation Thank you for your Regards,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The company has accepted the return I have no further need to communicate with this business They have in no way compensated me for my hassle Based on the number of items sold at the time of purchase, they have defrauded at least other customers with claims about the warranty as listed in their [redacted] ad Many of these customers are likely unaware that they product they purchased does not carry the same warranty as listed in the item description Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]